Job Search Results for it manager

Insight Global is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management for a large higher education client. Essential... More responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customer supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.Responsibilities:? Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.? Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.? Proactively monitor operating systems, databases, web servers and network devices.? Complete assigned tasks in a timely manner; escalate as required to management and/ or customers.? Ensure escalations are handled in a professional, consistent, and relentless manner.? Manage incidents from beginning through final resolution, including customer notification.? Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.? Handle server based hardware installation, configuration, troubleshooting, and replacement.? Patch Windowsand Linux servers as needed.? Administer messaging systems, trouble ticketing system and various operating systems.? Coordinate the installation of client department-specific applications and systems.? Contact support for various systems on campus as well as troubleshooting hardware/applications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our customer is seeking a Site field engineer with focus on Mechanical/Plumbing Infrastructure. This resource will provide support for the local construction and commissioning teams to cover an... More expected increase in project load for the stated services term. It is expected that much of this scope will be performed at the site in-person, with periodic ability to work from the firm or remotely at home.The individuals performing services will report directly to the client Data Center Services (DCS) Project Manager. Initial training will be provided by the DCS managers but it is expected that subsequent training for new individuals will be managed by the selected firm.All individuals of the selected firm that are working with client information will be required to comply with the client?s Non Disclosure Agreement (NDA) and will be expected to keep confidential information secure.This service is not intended to take the place of the responsibilities of the Engineer of Record for the projects and there are no requirements for providing PE stamped or sealed documents while performing the services. Compensation:$60hr to $80/hr + OT Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Business Systems Analyst (BSA) to partner closely with a Technical Project/Program Manager in delivering complex, cross-functional initiatives spanning IT... More systems, digital platforms, engineering tools, and enterprise applications. This role serves as the bridge between business stakeholders, engineering teams, and delivery leadership, translating project goals into clear, actionable system and data requirements.The BSA will focus on requirements definition, systems analysis, process mapping, and solution validation, enabling the PM to execute schedules, milestones, and delivery governance effectively.Key ResponsibilitiesRequirements & Business AnalysisPartner with the Technical PM to elicit, document, and manage business, functional, and technical requirements across Vertiv initiatives (IT, product, engineering, manufacturing, service, or digital platforms).Lead stakeholder interviews, workshops, and working sessions to capture current-state and future-state system needs.Translate high-level initiatives, roadmaps, and program goals into user stories, use cases, functional specs, and acceptance criteria.Trace requirements through the full delivery lifecycle to ensure alignment with scope, timelines, and outcomes.Systems & Technical CollaborationAct as a liaison between business users, architects, developers, data teams, and product owners.Analyze system integrations, data flows, dependencies, and impacts across ERP, PLM, CRM, cloud platforms, IoT systems, or custom applications.Support solution design by validating that proposed technical approaches meet business objectives.Assist with data mapping, system configurations, workflows, and interface definitions where needed.Delivery & PM PartnershipWork in lockstep with the Project/Program Manager to support project planning, backlog grooming, and milestone execution.Identify risks, gaps, dependencies, and requirement changes early; surface findings to PM leadership.Support Agile, hybrid, or waterfall delivery models, including sprint planning, demos, and retrospectives.Contribute to status reporting, change management, and cross-team coordination.Testing, Validation & AdoptionDevelop and execute UAT plans, test cases, and validation scripts in collaboration with QA and business teams.Ensure delivered solutions meet documented requirements and business outcomes.Support change management, training documentation, and go-live readiness.Process ImprovementMap and optimize end-to-end business and system processes to improve efficiency, scalability, and data quality.Identify opportunities for automation, system consolidation, or technical improvements.Maintain standards for documentation, traceability, and governance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

KEY RESPONSIBILITIES: ?Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues?Provide 2nd level user support for incidents that require local... More resolution and cannot be resolved by the Service Desk.?Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.?Provide hands-on support for IT project implementations and performs miscellaneous job-related duties as assigned.?Collaborate with End User Services Team to resolve end-user?s technology issues.?Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User?s team.?Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.?Support PC replacement programs and emergency exchanges.?Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.?Assist in the asset management of all end-user devices and manage the stock level of spare equipment. Additional Duties?Develop/optimized, repair and return to user procedures on OS/hardware related issues.?Keep IT manager inform about the state of the local infrastructure.?Support the Platform Service team for local backup operation in line with corporate policies?Any additional responsibilities assigned by his supervisor as required.?Orders and/or manages repair parts as required.?Assists with any necessary wiring for networks and phone services as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Industrial Security Analyst to join our growing team at Nellis, AFB, NV. The Industrial Security Analyst 2 position will serve as the Front Desk Collateral Security... More Manager. The position requires an in-depth knowledge of Military Customs and Courtesies and all facets of the Security field, with a strong emphasis and understanding of Industrial and Physical Security, along with knowledge and expertise of Access Commander, Database Reconciliation, overall DISS/NBIS/NISS security actions, knowledge of generating DD254's to include; subcontractor DD254's, submission of Facility Clearance (FCL) sponsorship for subcontractor, as well as conducting semi-annual self-inspections to include physical security inspections.What You Will Do?Acts as the JITTC's front desk security and customer service representative.?Reviews and implements federal security regulations that apply to company operations.?Obtains rulings, approvals, interpretations, and acceptable deviations for compliance with regulations from government agencies.?Ensures that classified information entrusted to the company is properly safeguarded as outlined in federal controlling instructions.?Provides administrative security support associated with the receipt, distribution, inventory, reproduction, and disposition of classified?material.?Administers and maintains physical security procedures for visitor control, employee identification and safeguarding of company facilities,?equipment, materials, and employee property.?Develops and conducts security briefings and security education programs.?Provides oversight for programs for the protection of classified information and Controlled Unclassified Information (CUI) as well as propriety?information.?Prepares, sends, and receives visitor certifications when requested.?May investigate losses and employee security infractions/violations and prepares reports specifying preventive actions to be taken.?Assist in Personnel Security Actions such as managing the continuing eligibility program for employees.?Ensures accuracy of the Access Commander database.?Periodically inspect the facility to ensure physical security measures are being met and maintained.?Responsible for preparation and interfacing with the Defense Counterintelligence Security Agency (DCSA) during security audits.Compensation: $38/hr to $40/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Under the direct supervision of the Facility Service Operations (FSO) Manager, this position will be responsible for the timely preparation of accurate costing and billing of service work for their... More designated Project Managers and technicians.Essential Duties & Responsibilities? Process service calls and small project invoicing to ensure accurate costing, proper markups and scope of work and adherence to contractual requirements.? Prepare billing; all jobs must be reviewed for completeness, including description of material used, accurate costs and sell prices, equipment serviced, and work performed. Full and accurate descriptions of work performed must be entered for each order prior to invoicing. Grammar and spelling must be verified and accurate.? Ensure that billing batches are reviewed by management prior to being posted and sent to the customer.? Interface with service sales personnel to ensure that billing is processed accurately and timely.? Support sales personnel with work order updates and other pertinent billing information.? Monitor of outstanding work orders: work orders that can be billed need to be identified by utilizing the IFS work order screen. Track old service orders to ensure timely billings upon completion of work.? Credits and rebills may need to be processed for various reasons including previous billing errors, scope of work covered under warranty or another contract.? Maintain customer information including purchase orders.? Mail, email, and process on-line billings invoices.? Update and maintain database master files.? Any other duties and responsibilities as assigned by the FSO Manager.? Send invoices by mail, email, or billing portal? Review and fix rejected work orders.? Post credits and submit rebills for invoicing.? Review all quoted work orders: Auto-bill quoted work orders that meet billing requirements, Update the quote source on the work order if required by the project manager, Add a Billing Status note explaining why a work order can?t be billed, Log unbillable work orders in Smartsheet for the PM to review and update, Check Smartsheet daily for updates or follow-ups on open work orders, Update the completion date in Smartsheet when a work order is ready to bill (this archives it), Update the Billing Status note whenever there?s a follow-up or new information, Review all open work orders and confirm why they remain open; follow up with the PM or technician if needed? Review all service call work orders: Bill completed service calls once all costs are posted, Add a Billing Status note explaining why a work order can?t be billed, Contact the technician if information or parts are missing, Update the Billing Status note for any follow-ups or changes, Review all open service calls and confirm why they remain open; follow up with the technician if needed.? Review and post all trailing costs.? Work orders on Smartsheet over 45 days old will be reviewed by the FSO manager; close them once billing instructions are received.? Close work orders in WIP over 120 days old as directed by the FSO manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position will report to the Risk Remediation Delivery Senior Manager and be responsible for supporting the Information Technology and Cyber Security organizations in matters related to audit,... More compliance, and the remediation of risk.This role requires the individual to work directly with First Line Technical Risk, Information Technology and Cyber Security teams, and drive tasks to completion on agreed schedules.The Risk Remediation Delivery Senior Analyst plays a critical role in identifying, analyzing, and mitigating risks across the organization. This position is responsible for driving the delivery of remediation initiatives, working collaboratively with cross-functional teams to ensure successful resolution of risk issues. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to manage multiple remediation projects simultaneously.Job Description Lead and manage risk remediation projects from initiation through completion, ensuring timely and effective resolution of identified risks.Collaborate with business units, IT, Risk and Internal Audit teams, subject matter experts, and other stakeholders to gather requirements to drive the risk evaluation and remediation processes to completion within the Technology and Cyber Security organizations.Build strong partnerships with key technology partners, Risk, Cyber Security, and IT areas external to immediate team.Evaluate and understand findings within the pipeline to help ensure proper planning of priorities and resources.Analyze risk findings, prioritize remediation efforts, and track progress against established metrics and deadlines.Facilitate communication across teams to meet project requirements and deliverables associated with identified findings, milestones, and deliverables.Work with subject matter experts to create and maintain remediation strategies, tasks, and documentation related to action plan milestones and deliverables.Ensure alignment of remediation activities with organizational policies, regulatory requirements, and industry best practices.Identify process improvements to enhance risk management and remediation effectiveness.Support audits, assessments, and regulatory reviews by providing evidence of remediation activities.Maintain up-to-date knowledge of relevant regulations, frameworks, and emerging risks.Prepare and deliver status reports, presentations, and documentation to management and stakeholders.Schedule and facilitate meetings.May lead initiatives and projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Product Owner / Product Manager (Contract) to serve as the primary point of intake for complex business requirements and to partner closely with business stakeholders... More and development teams to deliver scalable solutions. This role acts as a one stop shop for gathering, clarifying, and documenting business needs, translating ambiguous problems into clear requirements, user stories, and prioritized backlog items. The ideal candidate excels at working with senior stakeholders, including VP level leaders, and has strong experience breaking down complex initiatives, documenting current and future state business processes, and creating process flows and visualizations (Visio preferred). This role works closely with Scrum and development teams to ensure work is well scoped, development ready, and aligned to business objectives, helping reduce pressure on both business and technical teams. Experience with ServiceNow is a strong plus, along with exposure to data driven environments (SQL, Snowflake) and emerging AI solutions such as LLMs, RAG, and agent based systems. The position supports large scale organizational efforts within healthcare or medical device environments, operates primarily during EST hours, and requires a high level of autonomy, strong analytical thinking, and excellent communication skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Under the direct supervision of the Facility Service Operations (FSO) Manager, this position will be responsible for the timely preparation of accurate costing and billing of service work for their... More designated Project Managers and technicians.Essential Duties & Responsibilities? Process service calls and small project invoicing to ensure accurate costing, proper markups and scope of work and adherence to contractual requirements.? Prepare billing; all jobs must be reviewed for completeness, including description of material used, accurate costs and sell prices, equipment serviced, and work performed. Full and accurate descriptions of work performed must be entered for each order prior to invoicing. Grammar and spelling must be verified and accurate.? Ensure that billing batches are reviewed by management prior to being posted and sent to the customer.? Interface with service sales personnel to ensure that billing is processed accurately and timely.? Support sales personnel with work order updates and other pertinent billing information.? Monitor of outstanding work orders: work orders that can be billed need to be identified by utilizing the IFS work order screen. Track old service orders to ensure timely billings upon completion of work.? Credits and rebills may need to be processed for various reasons including previous billing errors, scope of work covered under warranty or another contract.? Maintain customer information including purchase orders.? Mail, email, and process on-line billings invoices.? Update and maintain database master files.? Any other duties and responsibilities as assigned by the FSO Manager.? Send invoices by mail, email, or billing portal? Review and fix rejected work orders.? Post credits and submit rebills for invoicing.? Review all quoted work orders: Auto-bill quoted work orders that meet billing requirements, Update the quote source on the work order if required by the project manager, Add a Billing Status note explaining why a work order can?t be billed, Log unbillable work orders in Smartsheet for the PM to review and update, Check Smartsheet daily for updates or follow-ups on open work orders, Update the completion date in Smartsheet when a work order is ready to bill (this archives it), Update the Billing Status note whenever there?s a follow-up or new information, Review all open work orders and confirm why they remain open; follow up with the PM or technician if needed? Review all service call work orders: Bill completed service calls once all costs are posted, Add a Billing Status note explaining why a work order can?t be billed, Contact the technician if information or parts are missing, Update the Billing Status note for any follow-ups or changes, Review all open service calls and confirm why they remain open; follow up with the technician if needed.? Review and post all trailing costs.? Work orders on Smartsheet over 45 days old will be reviewed by the FSO manager; close them once billing instructions are received.? Close work orders in WIP over 120 days old as directed by the FSO manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Billing Analyst independently analyzes client billing issues, implements complex client arrangements, and supports automated billing operations. This position can be a hybrid work schedule... More (2-3x per week) in Palo Alto, San Francisco, Seattle, or Washington, D.C. Duties include the below:-Analyze current Expert Billing workflows and functions and implement automations and improvements.-Conduct quality control of team?s billing practices by establishing and administering internal quality control procedures.-Alongside Senior Manager, oversee and ensure compliance with financial policies for billing workflows.-Analyze WIP aging, and proactively collaborate with legal and finance teams to ensure timely billing.-Implement and support billing templates, task codes, bill groups, matter plans, and split payors.-Identify and Implement billing solutions for flat and fixed fees, and action codes.-Apply and manage alternate fee arrangements in Entity Manager.-Coordinate with finance team on client-specific billing arrangements and provide guidance for proper execution in Expert Billing.-Conduct billing and payment reconciliation for client accounts. Find resolutions as needed.-Manage sensitive time modifications including deletions and changes to dates and worked hours.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less