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Insight Global is seeking a Director of Customer Success that will lead and elevate our customer service operations. This role will oversee a team of 40 employees based in O Fallon, MO (approximately... More 30?40 minutes outside St. Louis), including 9 direct reports. The ideal candidate will bring strategic leadership, operational excellence, and a passion for customer-centric service. This is an in-office role Monday through Friday. This individual will be tasked with leading a division of call center and customer success individuals along with identifying problems and implementing solutions. Additional Responsibilities Include: Leadership & Strategy- Set the vision and roadmap for Customer Success aligned with the organization?s growth goals.- Lead, coach, and develop a high-performing team focused on inbound support and outbound service coordination.- Foster a culture of accountability, collaboration, and continuous improvement.Operations & Process Improvement- Implement scalable processes and tools to support rapid expansion.- Own the customer experience across all channels (phone, email, chat, self-service).- Establish and monitor KPIs, ensuring teams have the resources and training to meet goals.- Collaborate cross-functionally with Sales, Field Ops, Engineering, and Product to optimize the customer journey.Customer Advocacy- Serve as the internal champion for customer needs and feedback.- Analyze customer data to identify trends and drive systemic improvements.- Provide executive-level reporting on customer insights and performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a Business Development Representative to join one of our real estate clients in MA. This person with be delivering on business development for the company and assisting internal... More buyers to find properties worth purchasing through networking, cold outreach and prospecting.Responsibilities?Identify and develop new business opportunities through prospecting, networking, and cold outreach.?Visit local businesses and potential clients to introduce our services.?Build and maintain strong relationships with potential and existing customers.?Educate prospects about our offerings and how they can benefit from our solutions.?Collaborate with sales and marketing teams to execute outreach strategies.?Maintain accurate records of leads, contacts, and outreach efforts using CRM softwareWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking a Systems Analyst for a contract opportunity in Saskatoon Canada. This candidate will be joining the Infrastructure Engineering team and will provide system support for... More customers, the local office, as well as remote offices and data centers. This candidate day to day will consist of system administration, monitoring, upgrading, maintenance, installation, setup, configuration, testing and deployment of server and client systems within Windows, Linux, ESX, and Virtual environments. Please note that this team mostly supports the company's internal teams and needs. The environment consists of 40% Linux, 50% Windows, 10% Misc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a 5G Core Engineer. This individual will be required to work independently and alongside a larger team. They should come from a core background with ability to execute end... More to end integration and testing of networks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

These Senior Manual Testers will be working at a Global Hotel chain testing the hotel company?s .com website. They are also going to be testing a brand new application that is being integrated into... More their environment from a boutique hotel acquisition, so they must have the ability to write their own test cases from scratch, not just executing test cases. They will test for cross browser compatibility, new features/enhancements, and will test mobile devices. They are constantly adding new features and enhancements to the websites, so testing those new enhancements such as AI compatibility, multi languages, etc. will be a big part of this role. They will work on a hybrid onshore/nearshore team of 9 testers, (2 manual and 2 automation), 1 product owner, one designer and developers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in Atlanta is looking to hire a scheduling coordinator to work on a new client that they?ve been contracted to perform broadband installation services. This person will be responsible for... More scheduling the AT&T technician for the installation as well as doing day of support for the installation itself. They will be juggling roughly 40 sites at any given time for installation but they move quickly through the process.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Design, build, and maintain custom Shopify themes and features using Liquid, HTML5, CSS/SCSS, and JavaScript (ES6+/React).? Build and optimize back-end services, custom Shopify apps, and API... More integrations (Node.js preferred).? Integrate systems such as payment processors, CRMs, fulfillment, analytics, and subscription tools.? Optimize Core Web Vitals, page speed, and mobile performance.? Collaborate with marketing and design teams to roll out promotions and product launches.? Manage staging environments, Git repositories, and deployment pipelines.? Troubleshoot bugs, performance issues, and compatibility problems.? Maintain strong site security, uptime, and scalability standards.Contribute ideas for improving conversion, automation, and data flow efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Controls Engineer to sit in Hanover, MD. This individual will be responsible for:? Design control systems in support of conveying applications where specific features of... More conveyor equipment are enhanced (enabled) by electronic controls.? Independently write, implement, document and debug software for controls systems including field devices such as photoeyes, shaft encoders, barcode scanners, solenoids, scales, etc.?? Independently design in CAD electrical control panel layouts, bills of materials and schematics.? Execute budgeting, estimating and pricing of control systems per project or proposal scope.? Manage procurement of electrical and control components for control systems.? Oversee value engineering of design, components and materials.? Manage and direct on-site (in-plant) installation and commissioning of control systems in conjunction with equipment installations or leads project commissioning and troubleshooting of field installations? Create documentation and training materials for all potential users including but not limited to Intralox engineers, customers, suppliers, and subcontractors.? Provide remote and on-site (in-plant) troubleshooting of control systems.? Complete assigned projects to quality standards, on time, and within budget.? Interface with a global team of like-minded professionals.Salary ranges from $100-150,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a strategic and detail-oriented Business Analyst to join our team supporting the development of a centralized data management hub for digital marketing analytics. This role will... More work closely with Snowflake Data Engineers and other stakeholders to translate business needs into technical requirements, define KPIs, and ensure data-driven insights are aligned with campaign goals.Key Responsibilities- Partner with data engineers and marketing stakeholders to gather and document business requirements for analytics workflows and campaign measurement.- Define and refine KPIs for digital marketing performance across platforms such as Twitter, LinkedIn, Doximity, Amazon, and Hulu.- Translate complex data outputs into actionable insights for internal platforms and client-facing reports.- Create user stories, process maps, and data dictionaries to support development and QA efforts.- Collaborate on the design and validation of dashboards and reporting tools using PowerBI, Tableau, or similar platforms.- Support UAT and regression testing by developing test cases and validating data transformations.- Facilitate stakeholder meetings and ensure alignment between business goals and technical execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global's clients headquartered in Houston is looking for a seasoned Project Manager with strong Scrum expertise to lead deployments, rollouts, and development initiatives across a... More complex program. This role requires a professional who can interface effectively with business stakeholders, ensuring alignment and driving progress across multiple divisions. The ideal candidate will coordinate diverse groups and integrate various project components to achieve a common organizational goal. Individual will serve as a key liaison between technical teams and business units. The project involves a multi-site rollout, so experience managing large-scale implementations and fostering collaboration across locations is essential. He or She will be compensated $60-84 depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less