Job Search Results for remote customer service

Bilingual Customer Service Agent

Insight Global is looking for a dedicated and customer-focused Bilingual Service Agent (Japanese/English) to join our client's remote support team, specializing in innovative drinkware and outdoor... More gear, with a strong emphasis on design, sustainability, and performance. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is fluent in both Japanese and English. As a key member of this support team, you will be responsible for delivering exceptional service across multiple communication channels, including phone, email, and chat. Your primary duties will include responding to customer inquiries, providing accurate information about our products, services, and policies, and resolving issues with empathy and efficiency. You will also be expected to document interactions, escalate complex cases when necessary, and collaborate with internal teams to ensure seamless support. Maintaining performance metrics such as response time, resolution rate, and customer satisfaction will be essential to your success in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Service Agent

A large home healthcare company is hiring a Customer Service Agent to join its five-person Information Services administrative team. This individual will handle over 100 daily incoming calls from... More clinical staff, triaging each to the appropriate team based on the issue. The role demands white glove service?gathering detailed information and documenting issues thoroughly to ensure smooth resolution. Proficiency in Microsoft Office Suite and daily use of Zoom is required. This is primarily a remote position, so candidates must be able to maintain focus and productivity in a work-from-home environment, with a reliable internet connection and a quiet, dedicated workspace. While not mandatory, candidates local to the Pennsauken area may occasionally work in the office.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Service Administrator

Insight Global is looking for a Remote Cloud Administrator to join their team. This person is responsible for delivering exceptional technical and customer support by managing inbound service... More requests and ensuring timely resolution using strong troubleshooting and communication skills. This role serves as the primary point of contact for customers, resolving system and infrastructure issues across Microsoft and Linux operating systems, VMware vSphere virtualization, and desktop technologies?both physical and virtual. The administrator actively monitors infrastructure, responds to alerts, and collaborates with engineering teams to maintain system availability and business continuity. Responsibilities include executing regular system patching, referencing technical documentation, and adhering to security protocols. Experience with advanced blade architectures such as Cisco UCS and HP BladeSystem, as well as datacenter-wide virtualization, is preferred. The role also involves supporting end-users, maintaining knowledge base resources, and escalating issues within established SLAs. Previous experience in customer service, help desk, or service desk environments is beneficial. A bachelor?s degree in Information Management, Computer Science, or a related field?or equivalent experience?is preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote - IT Support Analyst

?Provide first-level technical support to employees and clients via phone, chat, and ServiceNow.?Handle incidents and service requests related to:oPassword resetsoSoftware and system issuesoNetwork... More connectivityoChange inquiriesoGeneral IT questions?Troubleshoot hardware and software issues across:oMicrosoft Windows OS, macOSoDesktops, laptops, printers, serversoMS Office Suite, MS ExchangeoVendor-specific platforms?Use remote access tools and admin applications to resolve issues.?Participate in data recovery operations and continuous improvement initiatives.?Follow knowledgebase articles and contribute to documentation updates.?Collaborate actively with team members and other departments via chat channels to prevent silos and promote transparency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Bilingual Client Relations Coordinator

Insight Global is hiring a remote Client Relations Coordinator for an online healthcare education platform. This role is full time Monday-Friday 8-4:30pm PST. Must speak bilingual... More Spanish.Overview:This role will report to the Associate Director of Customer Relations and operate as a client support specialist. Responsibilities will include a handling incoming calls, emails and chat communications. Clients range from patients, practitioners and students in the healthcare field inquiring about the organization, service offerings and more. Must have prior customer service experience in the healthcare industry and effective communication skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Integrations Engineer

A large healthcare employer is hiring for a Remote Integration Engineer. This resource will be integral to the organization as they go through an upgrade from Kronos iSeries to Workforce Management... More application. This person will be spending their time in the following ways: 30% requirements gathering, 50% building, 20% testing. They will be responsible for building integrations within the Kronos Workforce Management application. They will collaborate with other teams for API integrations that connect to their downstream applications. They will be working on a team with another Senior Integrations Engineer who has alot of the requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Kronos Product Analyst

A large healthcare employer is hiring for a Remote Kronos Product Analyst. This resource will support the organization during their upgrade from Kronos iSeries to Workforce Management. This person is... More responsible for reviewing and auditing previous builds in iSeries, defining them on a template, then rebuilding them in the Workforce Management application. They will do testing following the builds. 80-90% of this work will be building pay rules. There are thousands that need to be built.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Corporate Trainer

A mortgage company is looking for a REMOTE Corporate Trainer to join their team! The Corporate Trainer will be responsible for delivering and facilitating established training programs on a variety... More of mortgage-related topics, including loan products, underwriting guidelines, regulatory compliance, sales techniques, customer service, and software applications. While this role focuses on the delivery and improvement of existing materials, opportunities to contribute to content updates and enhancements may arise. The ideal candidate will be a highly motivated self-starter with a passion for training and development, excellent communication skills, and a solid understanding of the mortgage industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Healthcare Data Analyst

Insight Global is seeking a remote Client Data Analyst to join a large healthcare client and support their data exchange team. You?ll manage client data files using our web-based reporting tool,... More coordinating hundreds of client accounts to ensure timely report delivery. Training on our systems and processes is provided.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Mitel Engineer

A client of Insight Global is looking for a Remote Mitel Engineer to design, install, configure, and support Unified Communication systems (ideally Mitel/ShoreTel products). This individual must sit... More in the PST time zone. The role includes supporting, upgrading and implementing phone systems as well as maintaining network hardware and software, ensuring system availability, and resolving complex technical issues. The engineer will manage, and support tickets and has the expectation to provide thorough documentation within their ticketing system, collaborate with end-users to translate business needs into technical solutions, assist sales with pre-sales support, support implementations, document designs, and contribute to statements of work. Success in this role requires strong customer service, technical expertise within Unified Communication systems, project management skills, and the ability to communicate effectively as well as professionally across all organizational levels.This is a heavy customer-facing role with an emphasis on one?s ability to provide excellent customer service skills. The ideal candidate has extensive experience utilizing Mitel Application Suite, specifically with Mitel MiVoice Business as well as has experience with the implementation of phone systems. Additional Details: ?Must have a valid Driver?s License and motor vehicle insurance (at least equal to the state?s minimum coverage requirements), as well as the ability to travel to customer locations and other destinations for short to medium term projects. (Travel is manageable).?This position may also require an adjusted work schedule and evening hours in order to meet or attend to vendor/customer needs, as well as the flexibility to field phone calls, pager or system alerts and provide remote and/or on-site support to clients outside of normal business hours, including weekends and holidays.Compensation range based off of experience: $73,500.00 ? $114,000.00 (annually)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less