Job Search Results for remote customer service

Remote Customer Service Representative

? Respond to inbound calls, emails, live chat and voice mails.? Possess knowledge of the mortgage origination process to be able to identify, understand and categorize the caller?s request, so that... More accurate and complete information is provided in response.? Utilize a web-based knowledge database to answer policy questions and general questions from the lending industry on FHA mortgage programs.? Utilize the FHA Connection help guide (web-based application) and the knowledge database to trouble shoot issues with the FHA Connection system.? Utilize other HUD, web-based systems (i.e. SAMS and SFISnet) to assist appropriate callers.? Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.? Warm transfer calls that cannot be resolved to the applicable Homeownership Center (HOC).? Handle back-up calls from the general public.? Perform miscellaneous job-related duties as assigned.The pay range for this position is $17 - $21/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Service Rep

A client of Insight Global is looking for a Customer Service Rep to support the State of CO's My Colorado Application. This is a fully remote position and will be a 7 month contract with a pay rate... More from $20-$23/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative - Part 5

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Member Support Representative- Remote (PST)

Insight Global is seeking a Remote Member Support Representative for a client that is one of the largest telehealth networks of registered dietitians in the country. The goal of this client is to... More help people transform their lives by making meaningful changes to their eating habits and lifestyle meeting with a Registered Dietitian virtually. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of support that most people will have, so your ability to connect with people is crucial. This is a phone support role, but being able to effectively communicate via email/chat in a clear and concise way with leadership and external members is required. The shift will be 8:30AM-5:00PM PST; candidates must have completely open availability, including evenings and weekends.The main responsibilities include:? Answer inbound calls from members and address any support questions they have? Handle 60-70 tickets per day ? Reschedule and schedule appointments for members when requested on the call? "Upsell" by scheduling packages of visits while members are on the phone? Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment? Assist Registered Dietitians with scheduling and rescheduling members as needed? Address any questions or concerns that members may have about tele-nutritionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative - Part 4

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Patient Registration & Scheduler

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system. Reads physicians orders to determine services requested and to assure order validity. Obtains new medical record numbers for all new patients. Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor. Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes. Re-verifies all information at time of registration process. Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors. Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy. Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE Corporate Trainer

A mortgage company is looking for a REMOTE Corporate Trainer to join their team! The Corporate Trainer will be responsible for delivering and facilitating established training programs on a variety... More of mortgage-related topics, including loan products, underwriting guidelines, regulatory compliance, sales techniques, customer service, and software applications. While this role focuses on the delivery and improvement of existing materials, opportunities to contribute to content updates and enhancements may arise. The ideal candidate will be a highly motivated self-starter with a passion for training and development, excellent communication skills, and a solid understanding of the mortgage industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Network Planning Engineer

The Network Planning Engineer (Packet) is responsible for understanding a large multinational Ethernet and IP network consisting of routers and switches from a variety of vendors with Juniper being... More the most widely deployed technology and by creating innovative solutions to address optimization and consolidation network opportunities. ? Plan new IP/Ethernet networks and how to manage capacity in the responsible market.? Assist in the development of a capital budget; provide budgetary details related to customer forecast and network upgrades. Manage capital associated with projects according to plan, develop reports, and provide weekly updates.? Plan and develop proposals to cost effectively modernize legacy networks.? Analyze existing extensive IP/Ethernet network and find optimization opportunities and develop high level plans of traffic migration to realize cost savings.? Create short and medium term proactive capacity plans for development of IP & Ethernet network infrastructure.? Develop and recommend strategies to address specific telecommunications, connectivity, and related customer service needs.? Develop business cases for expansion of IP infrastructure in new markets and provide high level IP/Ethernet network design.? Design, engineer and recommend hardware solutions to support capacity augment.Location: RemoteDuration: 18 month contract, extensions and FTE conversion possiblePay rate: $45-$55/hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Corporate Trainer - Processing

A mortgage company is looking for a REMOTE Corporate Trainer to join their team! The Corporate Trainer will be responsible for delivering and facilitating established training programs on a variety... More of mortgage-related topics, including loan products, underwriting guidelines, regulatory compliance, sales techniques, customer service, and software applications. While this role focuses on the delivery and improvement of existing materials, opportunities to contribute to content updates and enhancements may arise. The ideal candidate will be a highly motivated self-starter with a passion for training and development, excellent communication skills, and a solid understanding of the mortgage industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Staff Engineer - REMOTE

Our Healthcare Insurance Client is looking to hire 2 AI Staff Engineers for a 1 year contract to hire position. This position will be remote work from home with an annual salary of $190-$240K once... More converted to FTE. We are looking for a Staff AI Engineer who isn?t afraid to use all their knowledge and communication skills to tackle complex problems. Our ideal candidate is detail-oriented and able to collaborate on the improvement of our software and systems. You will be involved in the structural design process, estimating costs, and performing quality control throughout the stages of implementation. A first-class staff engineer will be someone whose engineering expertise translates into streamlined and cost-effective processes.To ensure success as a Staff AI Engineer, you should demonstrate specialized engineering knowledge and experience while designing, providing guidance, and implementing solutions to complex problems. You will work with business, information, and technology teams to recommend and implement technology solutions needed to enable leading-edge capabilities and develop comprehensive patterns that outline how those capabilities get realized in response to evolving business needs.Key Responsibilities?Lead the end-to-end design, development, testing, deployment, maintenance, and enhancement of highly scalable, reliable, and secure AI services and applications utilizing AWS Bedrock (including Foundation Models, Knowledge Bases, Agents), the Converse API, AWS SageMaker, AWS Lambda, Amazon S3, and other relevant AWS AI/ML and core services.?Architect robust, efficient, and secure AI/ML computing infrastructures and application stacks capable of handling large-scale data processing and inference demands.?Design and implement solutions leveraging the AWS Bedrock Converse API for unified interaction with foundation models, incorporating advanced features like tool calling and multimodal input processing (text, image, documents).?Develop and implement Retrieval-Augmented Generation (RAG) patterns using AWS Bedrock Knowledge Bases, integrating proprietary data from sources like Amazon S3 and leveraging vector databases to enhance model relevance and accuracy.?Build comprehensive solutions that effectively integrate Bedrock's managed services with custom components, such as AWS Lambda functions for implementing Bedrock Agent actions or custom data processing logic.?Actively research, evaluate, and stay current with the latest advancements, trends, and research in AI/ML, particularly in generative AI, foundation models, large language models (LLMs), and evolving AWS capabilities. ?Champion and implement responsible AI practices, ensuring fairness, transparency, security, and ethical considerations are integrated throughout the development lifecycle, potentially leveraging tools like AWS Bedrock Guardrails.?Collaboration: Collaborate with cross-functional teams, including product managers, architects, and software developers, to define technical requirements and create robust and scalable architectures that meet business objectives?Mentorship: Mentor and guide junior engineers, helping them enhance their technical skills and grow professionally through knowledge-sharing activities, technical training, and fostering a culture of learning within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less