Job Search Results for customer service remote

Remote Customer Service Representative

Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and/or... More schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full time, 40 hour/week opportunity and attendance/hours will be tracked based on actual calling time. The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system -- NO Macbook or Chromebook.This project ends on December 12th. There are multiple shifts available on a first come first basis.M-F 8AM - 4:30 ESTM-F 9AM - 5:30 ESTM-F 10AM-6:30 ESTM-F 11AM - 7:30 ESTM-F 2PM - 11:30 ESTWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Military/Veterans Benefits Specialist

Day to day Tasks will include: oReceiving 30-100 incoming calls relating to military-related benefit programs for the universityoWorking in the salesforce platform for documentation, and with the... More PureCloud phone system oReviewing and resolving inquiries from both perspective and active students some of which are active-duty members, along with their enrollment counselors and program mentors.oCoordinating and acting as a liaison between the Department of Veterans Affairs and other military entities and the student. Daily tasks will also include researching and resolving problems with claims, billings, non-payment, etc.oCompleting attendance certifications and invoices monthly and will need to coordinate with various military entities to research and resolve student questions and problems. ToMaintaining and updating records and files and ensures payments are processed and sent to students or to the University. oChecking eligibility status of student and updates records to reflect correct current entitlement.oAttending and participating in departmental meetings oObtaining and conveys information as required for compliance.oAdjusting courses and funding for active-duty studentsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Inbound Customer Support Representative (CST/MST/PST)

Insight Global is seeking a Remote Member Support Representative for a client that is one of the largest telehealth networks of registered dietitians in the country. The goal of this client is to... More help people transform their lives by making meaningful changes to their eating habits and lifestyle meeting with a Registered Dietitian virtually. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of support that most people will have, so your ability to connect with people is crucial.The shift will be Monday-Friday from 8:30AM-5PM PST. The main responsibilities include:? Answer inbound calls from members and address any questions they have? Handle 60-70 tickets per day ? Reschedule and schedule appointments for members when requested on the call? "Upsell" by scheduling packages of visits while members are on the phone? Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment? Assist Registered Dietitians with scheduling and rescheduling members as needed? Address any questions or concerns that members may have about tele-nutritionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Email Marketing Manager (Remote)

An employer in San Francisco, CA is seeking a Email Marketing Manager to join their team. The Email Marketing Manager will be responsible for executing and reporting on customer and prospect facing... More email marketing communications. This role will work closely with various stakeholders to drive campaign performance building innovative marketing strategy and driving execution. The candidate will help define the companys audience targeting strategy, testing methodology, and measurement of email marketing effectiveness. Additionally, the candidate will assist in the development of tools, processes, and frameworks to further best practices and deliver operational efficiencies. The ideal candidate will have experience running complex email marketing campaigns and nurture programs, have a strong background in audience targeting and segmentation, and hands-on experience developing data driven test-and-learn plans. Responsibilities include (but are not limited to): Develop email communication strategy with various internal stakeholders to identify properapproach to increase customer acquisition, engagement, retention, and growth; Manage email campaigns in email service provider platform, including setup, testing, deployment,and reporting; Conduct data segmentation against email database to create targeted lists for each email send.Work with internal stakeholders on targeting strategy; Create automated, multi-touch, targeted customer lifecycle digital marketing programs; Establish key metrics, create review cycle, and provide insights on customer intelligence; Partner with creative and campaign teams to optimize template design and content; Work with other digital marketing teams to develop cross-channel communication strategy; Recommend and implement email best practices across the global organizationWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Data Scientist

Insight Global's healthcare client is hiring for a highly skilled and experienced Data Scientist to support and enhance their AI-powered knowledge assistant tool that empowers customer service... More representatives by intelligently searching across 30+ data sources and delivering natural language responses to member inquiries in real time. In this role, you will be responsible for developing and maintaining data pipelines that integrate with 15+ systems, designing algorithms to improve search relevance and response accuracy, and leveraging tools like Python, SQL, BigQuery, and Excel within a Google Cloud Platform (GCP) environment. Youll collaborate with cross-functional teams to implement NLP and GenAI features, ensure data quality through unit testing and software engineering best practices, and contribute to the continuous improvement of the customer support experience through data-driven insights and innovation. This role is fully remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Database Administrator - Professional Services

Position Summary:The Senior Manager for the Professional Services team at our client is seeking a Database Administrator Professional Services to join our team supporting the Delphix product line.... More In this role, you will be responsible for architecting, implementing, and optimizing Delphix solutions for enterprise clients. You will collaborate directly with customers to understand their technical requirements; design tailored solutions and lead the deployment process from planning through post-implementation support. This position is ideal for individuals with a strong background in database administration, infrastructure, and automation who excel in customer-facing environments and are passionate about solving complex technical challenges. This person will be within a team of 12, split between the US and the UK mostly, and will work closely with 4-5 of those individuals with a similar skillset. Responsibilities:Deliver Infrastructure architecture design, deployment, and integration of Delphix solutions in complex enterprise environmentsTranslate customer use cases into actionable solution architectures, with a focus on performance, scalability, and maintainabilityCollaborate with customer teams to automate Delphix provisioning and data management workflows using scripting and APIsProvide technical guidance and best practices to client teams and internal stakeholdersTroubleshoot and resolve environment-specific issues in collaboration with Delphix Engineering and SupportDevelop and maintain technical documentation and playbooks for customer deploymentsDrive end-to-end technical project delivery, including requirements gathering, technical scoping, and hands-on implementationIdentify recurring deployment challenges and feed insights into product and service enhancementsAct as a trusted technical advisor and subject matter expert (SME) for Delphix during pre-sales, implementation, and post-go-live phasesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Java Fullstack Engineer - IAM (REMOTE)

A large healthcare company is seeking an experienced Java Fullstack engineer/architect to join its IAM Self Service team within enterprise security. The client is over $370Bn in revenue and operates... More over 9,000 locations. They are dedicated to putting people first from their customers to their employees, engaging with customer feedback to further innovate to provide the best care possible, simplifying processes for care, creating a trusting environment, and to creating the safest and highest quality of care to keep patients protected. The client is dedicated to giving back to those around them. They have stared a Foundation to provide financial support to the communities to help with areas such as maternal health, mental health, scholarships, free health services/screenings, etc. This team is responsible for integrating applications into the their PingID self service environment. The engineer must have hands on Java fullstack experience as well a design mindset in order to help plan out these integrations for quick prototyping. The Senior Developer will be playing a pivotal role in adopting DevSecOps principles within their development approach with emphasis on Behavior Driven Development and Code coverage. The Senior Developer will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions. As the Senior Developer, you will be responsible for both front-end and back-end development along with maintaining the application database schema as well as some design/architecture efforts. In this role, The Senior Developer will be required to form strategic partnerships with key internal partners and subject matter authorities to achieve business results. Compensation:$50/hr to $57hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE-INTL-India- .Net Fullstack Developer

Our client is looking to hire an experienced .Net Full Stack Developer to join our team. The .NET Full Stack Developer will enhance the user experience by designing, developing, and maintaining high... More quality web applications necessary for users to interact with the features and products available. They will be responsible for developing and maintaining web applications utilizing the Microsoft .NET framework. Collaborates with cross-functional teams to deliver scalable and robust software solutions that meet business requirements and exceed customer expectations. Drives technical excellence and innovation within the development team using expertise in both front-end and back-end development using .NET technologies. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.Job Responsibilities: Lead the design, development, and implementation of web applications using the Microsoft .NET framework and Microsoft Cloud Technologies.Design scalable and maintainable solutions for both front-end and back-end components of web applications.Identify system requirements by interviewing users, analyzing applications, evaluating existing and proposed systems, and recommending solutions. Collaborate with product owners and other stakeholders to understand requirements and translate them into technical specifications.Collaborate with UX/UI designers to ensure the usability and visual consistency of web applications.Document technical specifications, architectural designs, and development processes.Develop responsive and user-friendly front-end interfaces using Angular 15+.Implement server-side logic and APIs using C#, SQL, .Net Core and .Net Standard ensuring high performance, security, and scalability.Design and optimize database schemas including database querying, indexing, and optimization.Implement authentication and authorization mechanisms, data encryption, and other security best practices.Improve systems performance by investigating problems, developing specifications, identifying trends in technology, and recommending solutions. Write clean, well-documented, and maintainable code following coding standards and best practices.Conduct code reviews, provide constructive feedback, and mentor junior developers to foster their growth and development.Collaborate with QA engineers to develop and execute comprehensive test plans, ensuring the quality and reliability of software applications.Conduct thorough testing of applications, including unit testing, integration testing, and end-to-end testing, to ensure software quality and reliability. Troubleshoot and debug technical issues, identify and fix root causes, and implement effective solutions.Participate in Agile/Scrum ceremonies such as sprint planning, daily stand-ups, and retrospective meetings.Monitor progress by tracking milestones, communicate project status, risks, and challenges effectively to team members and stakeholders.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Manager ITSM

The Manager of IT Service Management is responsible for overseeing the daily operations and performance of the organization's IT Service Desk. This role focuses on providing high-quality,... More customer-focused support to team members by leading the IT Service Desk team, managing incident resolution processes, and enhancing operational efficiency in line with ITIL principles and the organization's ITSM strategy. The position involves close collaboration with IT service management leadership to implement service improvements and promote a culture of accountability, responsiveness, and continuous improvementWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Pharmacy Technician (Spanish)

Insight Global is seeing a Remote Bilingual Pharmacy Technician (Spanish-speaking) to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist... More Team Lead and Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less