Job Search Results for customer service remote

Test Customer Success Manager

A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... More long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seller Support Specialist

The Seller Support Specialist primary function is to obtain the release of vehicles that are located at body shops and other locations. The ideal candidate will provide frontline support between... More internal operations and insurance clients, handling customer service inquiries, supporting claims/insurance processes, and serving as an interim liaison for client needs. Key Responsibilities:-Serve as primary point of contact for assigned insurance clients, responding to inquiries via phone/email.-Support insurance-related processes (documentation, claims coordination, basic policy/coverage questions) per Copart procedures.-Coordinate with internal operations and sales teams to resolve client issues and escalate as required.-Attend occasional in-person meetings at client office (approx. once/week or as needed).-Maintain accurate records and update internal systems.-Ability to manage multiple priorities and work with cross-functional teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Patient Registration & Scheduler

Interviews each patient or representative in order to obtain complete and accurate demographic. Financial and insurance information and accurately enters all patient information into the registration... More system. Reads physicians orders to determine services requested and to assure order validity. Obtains new medical record numbers for all new patients. Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor. Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances clarifying special billing processes. Re-verifies all information at time of registration process. Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures, as related to assigned duties. Understands the outpatient registration processes. Works with IT/ EMR on troubleshooting Registration interface errors. Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Professional and knowledgeable communication to patient regarding benefits. Completes all revenue collection efforts according to company and PAS policy. Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Balances collection log and receipts at end of each businessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE Solutions Engineer

An employer based in Ohio is looking for a Solutions Engineer to join their growing customer-facing team to help take customer demand and turn it into wins. This is a customer-facing role for someone... More who combines systems engineering credibility with shaping solutions, building proposals, and delivering executive briefings that move opportunities from pipeline to contract. This person will own the company's technical side of business development, from early customer discovery and needs analysis through proposal strategy, and post-award transition. They will lead pre-sales solutioning, conduct competitive intelligence and market assessments across the defense digital engineering landscape, and partner with Business Development to qualify opportunities. This person will sit specifically within the USAF Business Unit product portfolio, so knowledge of the push towards open architectures, authoritative engineering data, and model-based practices is crucial. This is a full-time permanent position that is able to sit remote, but does require 25-50% travel. The salary range for this position is $150,000 ? $180,000 annually. Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Asset Coordinator (REMOTE)

IT Asset Coordinator This role supports our client's remote fleet management for a large U.S. enterprise environment with ~35,000 devices. The focus is on asset accuracy, SLA performance, operational... More oversight, and continuous improvement?not ticket-based support. The analyst ensures devices are properly titled and accounted for, researches asset discrepancies, manages supplies, and holds vendors accountable to contractual SLAs. Success in this role requires strong problem-solving skills, attention to detail, and the ability to improve processes using existing tools.Asset & Device ManagementVerify and maintain accurate device records, including device titling and lifecycle status.Research asset discrepancies (e.g., determining whether devices were added, updated, or missed).Support IMAC-related asset updates and documentation across systems, including ServiceNow.Supplies & Order ManagementOrder, track, and reconcile device-related supplies.Monitor shipments, resolve discrepancies, and maintain accurate inventory records.SLA & Vendor Performance ManagementMonitor HP?s performance against SLA metrics and contractual commitments.Identify risks, gaps, and trends that could impact SLA compliance.Proactively escalate issues and recommend corrective actions to keep services on track.Process Improvement & EfficiencyIdentify opportunities to better leverage existing tools and data.Drive efficiencies through process improvements and workflow optimization.Simplify manual or fragmented processes into repeatable, scalable solutions.Collaboration & SupportPartner with internal teams, vendors, and customer stakeholders to support service delivery.Provide clear operational updates and insights as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Senior Product Manager

A customer of Insight Global is looking for a Remote Senior Product Manager to join thier team. The Senior Product Manager leads the development and delivery of the clients proprietary software... More products. This role works closely with customers and internal teams to understand needs, translate them into product solutions, and bring those solutions to market. It requires strong technical expertise, strategic thinking, and the ability to execute day-to-day product initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Traveling Seasonal POS Install Technician - 100% Travel

We are seeking a Field Technician to provide service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors... More or technical problems and determining proper solutions.This role pays between $25-32/hourSkills & Responsibilities? Self-Manage: Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.? Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.? Product Expert: Be the expert in the field by maintaining a comprehensive understanding of our software, hardware, and know-how to troubleshoot when stuck.? Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.? Time Management: Complete all client implementations and training according to department standards and project scope.? Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.? Effective Communication: The ability to communicate with all third-party vendors, including all hardware vendors? Professionalism: The Field Implementation Manager is the true representative of our client and should conduct themselves in a professional manner.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Social Worker

This program offers resources to patients recently discharged from an inpatient behavioral health unit. Eligible patients have a mental health diagnosis. The clinician will conduct a consultation... More with patients to evaluate their mental health and identify any unmet needs. Clinicians are not conducting therapy, providing diagnoses, or managing medications. The program you work on is subject to change depending on business needs.Shifts Available:1 - Mon-Fri 8am-4:30pm PST1 - Mon-Fri 8:30am-5pm PSTThis company is unable to hire individuals living in the following states/territories: Alaska,Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska,North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, WyomingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE AI Agent Developer

We are seeking a skilled AI Agent Developer to design, build, and deploy robust, standalone AI agents capable of autonomous reasoning, planning, multi-step task execution, and independent... More decision-making. In this role, you will leverage large language models (LLMs) and integrate agents with enterprise data sources, SaaS applications, and business workflows using cloud-native AI services (AWS Bedrock, Azure AI, Google Cloud AI) or specialized platforms such as Google Gemini, DevRev, or Sierra. You will focus on creating flexible, cross-platform agents?not embedded assistants?while establishing development standards for reusability, security, and performance optimization. You will modernize business processes through agent-driven automation, design collaborative multi-agent systems, implement secure integrations via APIs and webhooks, monitor and improve agent performance, and provide technical guidance to cross-functional teams. This role is fully remote, though occasional travel to Chicago may be required.Pay Rate: $100-$108/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Solution Architect- Remote

Position Overview: Insight Global is seeking a Solution Architect for one of our largest clients in Cleveland, Ohio.This role will focus on Master Data Management (MDM) initiatives?specifically... More across the customer domains?while supporting architecture design, data quality solutions, and enterprise technology lifecycle activities. This individual will be responsible for leveraging strong functional expertise in Customer Master Data Management (MDM) to support solution design, system enhancements, and enterprise data strategies.They will contribute to and support Cloud Application Development, particularly in areas involving data quality monitoring, reporting, and related technology configuration. They will lead technology lifecycle activities including evaluation, selection, implementation, ongoing support, and retirement of MDM-related technologies and assess alternative technical architectures based on feasibility, resource requirements (people, hardware, software), risks, cost, documentation needs, and alignment with enterprise strategy. They will need to provide architectural direction and guidance to IT delivery teams to ensure solutions align with enterprise standards and best practices.salary: $140k-$150kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less