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Nov 20, 2025

New York, NY

|

Accounts Payable

|

Perm

|

$120k - $125k (estimate)

{"JobID":469872,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-73.99,"Longitude":40.71,"Distance":null},"State":"New York","Zip":"10019","ReferenceID":"BOS-99aec7a8-37b2-4610-8b4c-a83950270dd9","PostedDate":"\/Date(1763677970000)\/","Description":"Insight Global is seeking an Accounts Payable Manager to join a prestigious international law firm client in NYC. This individual will oversee all aspects of the firm?s accounts payable operations across multiple offices, ensuring timely and accurate processing of vendor invoices, employee reimbursements, and client-related disbursements in a high-volume, matter-centric environment. This role requires extensive experience managing AP functions within a professional services or law firm environment and a demonstrated ability to lead a high-performing team in a fast-paced setting.The Accounts Payable Manager will be responsible for operational management, team leadership, continuous improvement of systems and controls, vendor and relationship management, financial reporting \u0026 analysis, policy governance, and risk management. This is a full-time position that is local to NYC ? in the office 5 days a week for the first 90 days, then in the office on a more hybrid schedule.Compensation $120k-$125k base salaryExact compensation may vary based on several factors, including skills, level of experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Accounts Payable Manager","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?7 years of Accounts Payable experience, with at least 3?5 years managing an AP team in a large law firm or comparable professional services environment?Demonstrated expertise with matter-centric accounting and client cost pass-throughs, including compliance with outside counsel guidelines and client audits?Strong command of internal controls, audit readiness, and 1099 reporting, with experience in multi-entity, multi-currency environments?Hands-on experience with leading legal finance platforms such as Elite 3E or Aderant, and T\u0026E tools such as Chrome River/Emburse or SAP Concur?Experience leading process improvement and automation initiatives, with change management and stakeholder communication skills suited to a partnership environment?Bachelor?s degree, preferably Accounting, Finance, Business Administration, or related field","Skills":"?Am Law 100 experience","Industry":"Accounts Payable","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":125000.0000,"SalaryLow":120000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking an Accounts Payable Manager to join a prestigious international law firm client in NYC. This individual will oversee all aspects of the firm?s accounts payable operations... across multiple offices, ensuring timely and accurate processing of vendor invoices, employee reimbursements, and client-related disbursements in a high-volume, matter-centric environment. This role requires extensive experience managing AP functions within a professional services or law firm environment and a demonstrated ability to lead a high-performing team in a fast-paced setting.The Accounts Payable Manager will be responsible for operational management, team leadership, continuous improvement of systems and controls, vendor and relationship management, financial reporting & analysis, policy governance, and risk management. This is a full-time position that is local to NYC ? in the office 5 days a week for the first 90 days, then in the office on a more hybrid schedule.Compensation $120k-$125k base salaryExact compensation may vary based on several factors, including skills, level of experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 10, 2026

Washington, DC

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Recruiting / Staffing

|

Perm

|

$140k - $200k (estimate)

{"JobID":492969,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.03,"Longitude":38.89,"Distance":null},"State":"District Of Columbia","Zip":"20006","ReferenceID":"DC0-bb7ca6df-7548-467a-9c59-1dbd017575c3","PostedDate":"\/Date(1770742310000)\/","Description":"We are seeking a dynamic Director of Professional Talent Management to lead the Firm?s efforts to attract, develop, and retain top-tier legal and policy professionals. This role is central to shaping a diverse, high-performing team and supporting the Firm?s strategic growth across all offices. The Director will oversee recruitment, hiring, onboarding, professional development, performance management, and mentoring programs while collaborating closely with Practice Group Leaders and key administrative departments.Talent Acquisition \u0026 Hiring-Lead full life-cycle recruitment for attorneys, policy professionals, and other timekeepers, including sourcing, screening, offers, and integration.Build relationships with law schools, professional networks, and search firms to maintain a strong pipeline of diverse talent.Reimagine the law school recruiting and Summer Associate Program with a focus on hands-on client experience, technology fluency, and professional growth.Oversee lateral hiring aligned with strategic needs and develop job descriptions and compensation strategies.Partner with Business Development \u0026 Marketing on employer branding and external communications.Professional Development-Serve as a trusted advisor to Firm leadership to design and implement training, development, and utilization programs.Lead the performance review process for timekeepers and support individualized development plans.Enhance onboarding, integration, and mentorship programs.Coordinate Firmwide training programs focused on legal skills, business development, client service, and digital fluency.Cross-Functional Strategy \u0026 Collaboration-Support workforce planning, pipeline development, retention strategies, and evolving pricing models linked to talent development.Monitor industry trends in AI, automation, hybrid work, and reskilling to inform Firm-wide programming.Oversee inclusion initiatives and assist in managing pro bono activities in partnership with the Firm?s pro bono coordinator.Targeting $140-200K base salaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Director of Professional Talent Management","City":"Washington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor?s degree required; Master?s or JD preferred.5?10 years of experience in law firm recruitment or law school career services, including talent development and attorney lifecycle management.","Skills":"","Industry":"Recruiting / Staffing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":200000.0000,"SalaryLow":140000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a dynamic Director of Professional Talent Management to lead the Firm?s efforts to attract, develop, and retain top-tier legal and policy professionals. This role is central to shaping... a diverse, high-performing team and supporting the Firm?s strategic growth across all offices. The Director will oversee recruitment, hiring, onboarding, professional development, performance management, and mentoring programs while collaborating closely with Practice Group Leaders and key administrative departments.Talent Acquisition & Hiring-Lead full life-cycle recruitment for attorneys, policy professionals, and other timekeepers, including sourcing, screening, offers, and integration.Build relationships with law schools, professional networks, and search firms to maintain a strong pipeline of diverse talent.Reimagine the law school recruiting and Summer Associate Program with a focus on hands-on client experience, technology fluency, and professional growth.Oversee lateral hiring aligned with strategic needs and develop job descriptions and compensation strategies.Partner with Business Development & Marketing on employer branding and external communications.Professional Development-Serve as a trusted advisor to Firm leadership to design and implement training, development, and utilization programs.Lead the performance review process for timekeepers and support individualized development plans.Enhance onboarding, integration, and mentorship programs.Coordinate Firmwide training programs focused on legal skills, business development, client service, and digital fluency.Cross-Functional Strategy & Collaboration-Support workforce planning, pipeline development, retention strategies, and evolving pricing models linked to talent development.Monitor industry trends in AI, automation, hybrid work, and reskilling to inform Firm-wide programming.Oversee inclusion initiatives and assist in managing pro bono activities in partnership with the Firm?s pro bono coordinator.Targeting $140-200K base salaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 06, 2026

Boston, MA

|

Database Administrator (DBA)

|

Contract

|

$36 - $45 (hourly estimate)

{"JobID":479014,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-71.0737,"Longitude":42.3484,"Distance":null},"State":"Massachusetts","Zip":"02116","ReferenceID":"BOS-4299702e-5a59-43e7-b7be-b530073dd77b","PostedDate":"\/Date(1767713948000)\/","Description":"A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking for a SQL Data Analyst to join their data team responsible for resolving integration issues for applications. They eventually will build out a data lake to encompass both internal and external data but before then all the application integrations need to be troubleshot when where are issues. The role is a year contract with potential extensions and is remote but prefer to work EST hours starting between 8-9AM EST. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The analyst will join a team of three. The role will at requests from various teams and departments that are trying to make changes to existing integrations and they must analyze the request, discover if there are any errors and where the error is occurring, and come up with solutions to change existing integrations /processing within SQL. This may be database schema changes or ad hoc requests. For example, the SQL database may have existing taxonomy for apps and time to time they may want to add additional columns and this resource will need to validate columns to make sure they are correct. Compensation:$45/hr to $50/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"SQL Data Analyst (REMOTE EST)","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2+ years of experience in SQL- experience writing, optimizing, and troubleshooting complex T-SQL queries and stored procedures.- Hands-on experience diagnosing and resolving issues within SQL Server environments.- Experience making database schema changes (adding/modifying columns and validating data integrity)","Skills":"- Law firm background (experience with InTapp)","Industry":"Database Administrator (DBA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":45.0000,"SalaryLow":36.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking for a SQL Data Analyst to join their data team... responsible for resolving integration issues for applications. They eventually will build out a data lake to encompass both internal and external data but before then all the application integrations need to be troubleshot when where are issues. The role is a year contract with potential extensions and is remote but prefer to work EST hours starting between 8-9AM EST. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The analyst will join a team of three. The role will at requests from various teams and departments that are trying to make changes to existing integrations and they must analyze the request, discover if there are any errors and where the error is occurring, and come up with solutions to change existing integrations /processing within SQL. This may be database schema changes or ad hoc requests. For example, the SQL database may have existing taxonomy for apps and time to time they may want to add additional columns and this resource will need to validate columns to make sure they are correct. Compensation:$45/hr to $50/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 10, 2026

Vancouver, BC

|

Corporate Operations

|

Perm

|

$75k - $90k (estimate)

{"JobID":493040,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"British Columbia","Zip":"V6C 3","ReferenceID":"VAN-79d78f2d-7654-46ec-bd71-4ee5fdaa5bc6","PostedDate":"\/Date(1770749415000)\/","Description":"Our client is seeking an experienced Intermediate Corporate Paralegal to join their Corporate Services team. This role is ideal for a detail-oriented professional with solid Canadian law firm experience who thrives in a corporate governance and compliance environment.- Update and maintain corporate records for a diverse portfolio of entities- Prepare, organize, and maintain corporate minute books- Ensure ongoing regulatory compliance by adhering to all applicable external laws, industry standards, and government regulations- Assist with general corporate governance matters and filingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Intermediate Corporate Paralegal","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3?5 years of corporate paralegal experience within a law firm (Canadian experience required)- Completion of a Paralegal certificate, diploma, or relevant legal studies program- Experience with Minute Books and ALF- Strong understanding of Canadian corporate law and regulatory requirements- Prior experience in a mid-to-large law firm or corporate services environment","Skills":"- Exposure to entity management software or corporate databases- Experience assisting with incorporations, amalgamations, dissolutions, and reorganizations- Familiarity with extra-provincial and foreign registrations","Industry":"Corporate Operations","Country":"Canada","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":90000.0000,"SalaryLow":75000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is seeking an experienced Intermediate Corporate Paralegal to join their Corporate Services team. This role is ideal for a detail-oriented professional with solid Canadian law firm... experience who thrives in a corporate governance and compliance environment.- Update and maintain corporate records for a diverse portfolio of entities- Prepare, organize, and maintain corporate minute books- Ensure ongoing regulatory compliance by adhering to all applicable external laws, industry standards, and government regulations- Assist with general corporate governance matters and filingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 05, 2026

Concord, NH

|

Customer Service

|

Perm

|

$50k - $52k (estimate)

{"JobID":502854,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-71.511,"Longitude":43.2388,"Distance":null},"State":"New Hampshire","Zip":"03301","ReferenceID":"DGO-5007b8ca-5192-4171-9c88-4871c825e036","PostedDate":"\/Date(1772724481000)\/","Description":"Company Overview:Insight Global\u0027s client is one of the largest law firms in the area with over 60 attorneys in various office locations. Their record of success is built by considerable settlements in civil cases and acquittals in criminal cases, but they work in other areas including personal injury, workers\u0027 compensation, family/divorce law, litigation, real estate law, and more. Company offers room for growth, great culture, and stability across teams.Position Summary:Insight Global\u0027s client is seeking a full-time Intake Specialist to join their team in the Concord, NH office. Intake Specialists are often the first point of contact with our firm, who works in a fast-paced, high-volume, collaborative environment and conducts interviews with potential new clients. The intake team is an integral part of a thriving firm and works closely with a variety of practice areas. Day to Day:Conducting phone, email/text, and occasional in-person interviews with potential new clients to understand their story, and document accurately the details of the potential matter.Managing dozens of potential client files through a defined workflow, from initial contact through to potential retention or decline. Following up as necessary.Understand the different information needs of several practice areas and accurately record information received from potential new clients in the firm database.Collaboratively working with the intake team to ensure the best client/potential client experience.Assuring client confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Intake Specialist (Onsite)","City":"Concord","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1-3 years of experience working in a white collar environment.Call center preferred. Strong experience fielding inbound calls/emails in a fast-paced environment. Excellent communication skills, both written and verbal.Experience working with clients via phone and onsite. Microsoft Office Suite and strong ability to learn a new database.Ability to manage multiple tasks in a fast-paced environment.Excellent organizational skills and attention to detail.","Skills":"Plusses:Law firm experience. Bilingual in English and Spanish.","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52000.0000,"SalaryLow":50000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Company Overview:Insight Global's client is one of the largest law firms in the area with over 60 attorneys in various office locations. Their record of success is built by considerable settlements... in civil cases and acquittals in criminal cases, but they work in other areas including personal injury, workers' compensation, family/divorce law, litigation, real estate law, and more. Company offers room for growth, great culture, and stability across teams.Position Summary:Insight Global's client is seeking a full-time Intake Specialist to join their team in the Concord, NH office. Intake Specialists are often the first point of contact with our firm, who works in a fast-paced, high-volume, collaborative environment and conducts interviews with potential new clients. The intake team is an integral part of a thriving firm and works closely with a variety of practice areas. Day to Day:Conducting phone, email/text, and occasional in-person interviews with potential new clients to understand their story, and document accurately the details of the potential matter.Managing dozens of potential client files through a defined workflow, from initial contact through to potential retention or decline. Following up as necessary.Understand the different information needs of several practice areas and accurately record information received from potential new clients in the firm database.Collaboratively working with the intake team to ensure the best client/potential client experience.Assuring client confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 04, 2026

Irvine, CA

|

Administrative Assistant

|

Perm

|

$85k - $95k (estimate)

{"JobID":502422,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-117.81,"Longitude":33.63,"Distance":null},"State":"California","Zip":"92612","ReferenceID":"OCC-af619997-7301-47f0-9d7a-dd7386bf8a1b","PostedDate":"\/Date(1772646730000)\/","Description":"Intellectual Property Secretary sought by one of California?s largest full-service law firms. The firm is seeking a tech-savvy professional with a strong interest in Intellectual Property law, particularly patent prosecution. Desired applicants should have at least five years of recent patent prosecution experience in a law firm setting. This is a non-exempt position and will provide administrative support for three attorneys.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"IP Secretary","City":"Irvine","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Experience with AdobeExperience with ExcelExperience with Outlook/WordExperience building reports","Skills":"Experience working in a Law FirmExperience with Intellectual Property","Industry":"Administrative Assistant","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":95000.0000,"SalaryLow":85000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Intellectual Property Secretary sought by one of California?s largest full-service law firms. The firm is seeking a tech-savvy professional with a strong interest in Intellectual Property law,... particularly patent prosecution. Desired applicants should have at least five years of recent patent prosecution experience in a law firm setting. This is a non-exempt position and will provide administrative support for three attorneys.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Aug 21, 2025

Toronto, ON

|

Corporate Operations

|

Perm

|

$100k - $150k (estimate)

{"JobID":435912,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-79.3803077272727,"Longitude":43.6845622727273,"Distance":null},"State":"Ontario","Zip":"M5R3K4","ReferenceID":"DGC-11c53888-9d40-4762-b943-e0852841a357","PostedDate":"\/Date(1755775024000)\/","Description":"Insight Global is seeking a Civil Lawyer to join a well-established boutique law firm in Toronto that has been serving the community for over 35 years. This is a unique opportunity to work with a small, dedicated team that values integrity, client advocacy, and legal excellence.The ideal candidate will bring strong experience in civil litigation, with a deep understanding of Statutory Accident Benefits (SABS) and Legal Expense Insurance (LET). Youll be joining a firm that prioritizes personalized service and direct client engagement.Key ResponsibilitiesManage a caseload of civil litigation files including personal injury, insurance disputes, and employment law.Interpret and apply statutory frameworks such as SABS and LET to guide case strategy.Draft legal documents including pleadings, motions, affidavits, and settlement agreements.Represent clients in court proceedings, mediations, and settlement conferences.Conduct legal research and provide strategic legal advice.Maintain strong client relationships through clear, empathetic communication.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Civil Lawyer","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"LL.B or J.D. from a recognized Canadian law school.Member in good standing with the Law Society of Ontario.Minimum 2 years of experience in civil litigation.Proven knowledge of Statutory Accident Benefits and Legal Expense Insurance.Strong written and oral advocacy skills.Ability to work independently and collaboratively in a small team setting.","Skills":"","Industry":"Corporate Operations","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":150000.0000,"SalaryLow":100000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Civil Lawyer to join a well-established boutique law firm in Toronto that has been serving the community for over 35 years. This is a unique opportunity to work with a... small, dedicated team that values integrity, client advocacy, and legal excellence.The ideal candidate will bring strong experience in civil litigation, with a deep understanding of Statutory Accident Benefits (SABS) and Legal Expense Insurance (LET). Youll be joining a firm that prioritizes personalized service and direct client engagement.Key ResponsibilitiesManage a caseload of civil litigation files including personal injury, insurance disputes, and employment law.Interpret and apply statutory frameworks such as SABS and LET to guide case strategy.Draft legal documents including pleadings, motions, affidavits, and settlement agreements.Represent clients in court proceedings, mediations, and settlement conferences.Conduct legal research and provide strategic legal advice.Maintain strong client relationships through clear, empathetic communication.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 27, 2026

Boston, MA

|

Computer Engineering

|

Perm

|

$170k - $205k (estimate)

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Insight Global is seeking a Sr. Desktop Engineer to join a prestigious global law firm client. The engineer is responsible for managing and supporting desktop systems and infrastructure within the... firm. This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration, and advanced troubleshooting. The engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.Daily Responsibilities: ?Manage and maintain desktop operating systems and software applications?Deploy, configure, and troubleshoot desktop hardware and peripherals?Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management?Collaborate with internal teams to develop and enforce desktop security measures and policies?Provide technical support to end-users, addressing software and hardware-related inquiries and issues?Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware?Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems?Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience?Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions?Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutionsThis is a full-time position, hybrid 3 days a week, in one of the following locations ? Boston, NYC, DC, Chicago, San Fran Compensation:$170,000 to $205,000 per year annual salary. This role is eligible for a discretionary bonus based on performance. Exact compensation may vary based on several factors, including skills, experience, geographic location, education, and consideration of internal equity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 05, 2026

New York, NY

|

Recruiting / Staffing

|

Perm

|

$80k - $90k (estimate)

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Work with hiring managers to define role requirements, competencies, salary ranges, and interview strategies.?Draft and post job descriptions to internal and external channels; ensure postings align with brand and compliance standards.?Partner with search firm techniques to identify and engage talent via LinkedIn Recruiter, job boards, specialized legal networks, Boolean searches, market mapping, referrals, and diversity-focused channels. Build and maintain pipelines for recurring roles across various departments.?Conduct initial resume reviews and phone/video screens to assess qualifications, skills, and interest.?Own end-to-end scheduling across time zones and offices; prepare interview materials, guides, and feedback forms. Brief interviewers on competencies and ensure interview feedback is captured accurately and promptly in the ATS.?Extend verbal offers, coordinate written offers, initiate backgrounds/conflicts checks in partnership with Risk/HR Operations, and manage candidate close, start-date alignment, and work with the Onboarding Coordinator on onboarding.?Maintain accurate requisition and candidate data in the ATS; Assist with weekly dashboards and recruiting updates.This is a full-time position that is local to NYC ? in the office 4 days a week. Compensation $80k-$90k base salaryExact compensation may vary based on several factors, including skills, level of experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"HR Recruiting Specialist","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?1-3 years of recruiting experience, including hands-on sourcing and candidate management in a staffing agency/search firm or professional services environment?Experience coordinating high-volume interviews, managing candidate communications, and supporting offer processes?Proficiency with iCIMS and sourcing tools (e.g., LinkedIn Recruiter), Microsoft 365 or Google Workspace, and basic reporting/spreadsheet skills?Client-service oriented with excellent communication skills, attention to detail, and ability to work in a fast-paced environment ?Bachelor?s degree in HR, Business, or related field","Skills":"?Currently working at a staffing agency/search firm","Industry":"Recruiting / Staffing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":90000.0000,"SalaryLow":80000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a HR Recruiting Specialist to join a prestigious international law firm client in NYC. This individual will partner with and support the recruitment of staff professionals... across all US offices from intake meetings, sourcing candidates, coordinating interviews, managing offers, and ensuring data integrity in iCIMS, the ATS. The ideal candidate is proactive and detail-oriented, with strong communication skills and the ability to thrive in a high-volume, confidential, client-service environment. Day-to-day responsibilities may include:?Manage the full-cycle recruiting process, for all staff professional and internship positions, including intake, sourcing, interviewing, offers, and onboarding. Work with hiring managers to define role requirements, competencies, salary ranges, and interview strategies.?Draft and post job descriptions to internal and external channels; ensure postings align with brand and compliance standards.?Partner with search firm techniques to identify and engage talent via LinkedIn Recruiter, job boards, specialized legal networks, Boolean searches, market mapping, referrals, and diversity-focused channels. Build and maintain pipelines for recurring roles across various departments.?Conduct initial resume reviews and phone/video screens to assess qualifications, skills, and interest.?Own end-to-end scheduling across time zones and offices; prepare interview materials, guides, and feedback forms. Brief interviewers on competencies and ensure interview feedback is captured accurately and promptly in the ATS.?Extend verbal offers, coordinate written offers, initiate backgrounds/conflicts checks in partnership with Risk/HR Operations, and manage candidate close, start-date alignment, and work with the Onboarding Coordinator on onboarding.?Maintain accurate requisition and candidate data in the ATS; Assist with weekly dashboards and recruiting updates.This is a full-time position that is local to NYC ? in the office 4 days a week. Compensation $80k-$90k base salaryExact compensation may vary based on several factors, including skills, level of experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 03, 2026

Santa Monica, CA

|

Help Desk

|

Contract

|

$30 - $37 (hourly estimate)

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The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Santa Monica)","City":"Santa Monica","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. 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