Job Search Results for Cloud Engineer

- Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9, Amazon Connect) and integrate with Avaya PBX systems to ensure seamless operation and performance-... More Design, develop, and support self-service IVR applications that provide a positive customer experience and streamline contact center operations. Architect the IVR infrastructure, including application servers, prompt servers, and load balancers- Provide ongoing support and maintenance of CCaaS solutions to ensure system reliability, performance, and scalability. Troubleshoot and resolve issues related to infrastructure and integration points- Lead the development of custom APIs and integrate third-party systems (e.g., CRM, WFM, billing, and other backend systems) with CCaaS solutions to enhance functionality and automate workflows- Work closely with management to define key performance indicators (KPIs), ensure SLA adherence, and optimize operational efficiency. - Focus on improving customer experience through strategic integrations and automation- Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance analysis- Oversee the configuration and management of predictive, preview, power, and auto-dialers, optimizing call strategies to improve contact efficiency and agent productivity while ensuring compliance with regulations such as TCPA- Develop and maintain custom scripts and tools for system integrations and automation to streamline processes across different platforms, ensuring seamless communication between CCaaS, CRM, and other internal systems- Support Avaya-specific features such as ACD, trunks, and dial patterns, ensuring proper integration with cloud-based contact center solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Senior Server Analyst to join the Network Operations team within a leading Insurance company for a fully remote opportunity. The successful candidate's... More responsibilities are listed below. ? Provide production support for our current install base of physical, virtual, and cloud- based Windows and Linux server technologies. This includes installing, patching, monitoring, optimizing, and maintaining the server infrastructure.? Support implementation of new projects, environments, capacity additions, and major release builds.? Responsible for Windows and Linux systems vulnerability scanning and remediation.? Maintain documentation for configurations, operations, support process, and troubleshooting procedures.? Responsible to comply with corporate IT and Security policies.? The ability to work occasional early or late shifts to support changes.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A automotive company is looking for a Systems Operations Engineer to join their energy division in Warren, MI. The System Operations Engineer will be part of the Energy Product and Customer Care... More team, responsible for managing the operations of Public Charging product services, which include finding charging stations, charging vehicles, and payment processing. The engineers primary focus will be triaging, tracking, and managing public charging customer support requests from multiple channels to help drive resolution. Proficiency in system operations tools like outage and quality databases, product health performance dashboards, and trouble ticketing systems is required. The engineer will work with a cross-functional group to address customer support issues and create content to train advisors, aiming to reduce resolution time and improve customer satisfaction. The engineer w`l also contribute to customer experience improvement efforts by providing insights to the Public Charging teams and developing and monitoring key performance indicators, using technical expertise to develop analytics-driven solutions to help achieve business goals. Pay range: 45-54/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Provides technical expertise for database design, development, implementation, information storage and retrieval, data flow and analysis. Develops relational and/or Object-Oriented databases,... More database parser software, and database loading software. Projects long-range requirements for database administration and design. Responsible for developing a database structure that fits into the overall architecture of the system under development and has to make trades among data volumes, number of users, logical and physical distribution, response times, retention rules, security and domain controls. The DBE works primarily at the front end of the lifecycle-requirements through system acceptance testing and Initial Operational Capability (IOC). Develops requirements from a projects inception to its conclusion for a particular business and Information Technology (IT) subject matter area (i.e., simple to complex systems). Assist with recommendations for, and analysis and evaluation of systems improvements, optimization, development, and/or maintenance efforts. Translates a set of requirements and data into a usable document by creating or recreating ad hoc queries, scripts, and macros; updates existing queries, creates new ones to manipulate data into a master file; and builds complex systems using queries, tables, Open Database Connectivity and database storage and retrieval using Cloud methodologies.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a skilled professional to design, implement, enhance, and troubleshoot observability artifacts. The ideal candidate will have experience building observability dashboards in Splunk,... More Datadog, or Grafana, and developing artifacts for monitoring system performance, reliability, and daily data processing, including APM, NPM, SNMP, JVM, and API performance. This role involves defining an observability strategy for cloud services, on-premises services, and WiFi hardware by researching architecture documents and release notes. Additionally, they will document release notes for all developed artifacts. Close collaboration with developers is required to integrate observability tools. The candidate will also contribute to revision control using Git, network performance monitoring, process automation through scripting in BASH and Python, and bring expertise in WiFi monitoring and analysis. The pay range for this role starts at $55/hr and ranges up depending on experience. This role is perfect for someone who is looking for a blend of technical proficiency and collaboration, delivering impactful contributions to systems and infrastructure!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Lead Software Engineer to join our client developing Telecommunications Security/Accountability applications to be responsible for developing and delivering mission... More critical services in the field of voice and data applications to global carriers and enterprises. The ideal engineer would be working in a fast-paced DevOps environment with an entrepreneurial mindset of solving real world problems by designing, developing and maintaining features, solutions and scalable production grade micro-services in collaboration with other product and engineering teams. The engineer will also work very closely with clients and partners to understand various use cases and real-world problems to solve them with code. Location: Bangalore, India Responsibilities Include:-Design, develop, test, deploy and maintain stateless micro-services in various environments (Public/Private Cloud, On-premises in customer domain) using modern techniques of CI/CD-Contribute to improving best practices to deliver high quality solutions leveraging open source tools/toolkits and utilities with automated builds, tests and deployments-Collaborate effectively with cross-functional organizations including system architects, project managers, product managers and operations.-Follow Agile development methodology leveraging tools like GIT (SCM), JIRA (User Stories), SLACK (Auto Notifications/Channels)-Create solution design documents for customers including acceptance tests.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Remote ISAM Administrator located in the United States. This client is one of the largest Telecommunications companies in the world. Responsibilities include:* Install... More and configure IBM Security access manager, fix packs configure interfaces, networking, policy servers and LDAPs.* Solid understanding of webseal, policy server, federation concepts and its configuration.* Good Knowledge in Federation, SAML, OpenID, OAuth, and other industry standard authentication/authorization solutions.* A good knowledge on mapping rules/transformation rules/access policies.* Implement Active directory integration/ LDAP integration for credential validation against LDAP or AD.* Create SAML federations/OpenID connect to implement SSO between various trusted applications* Implement standard and virtual host junctions for client based on the requirements.* For each junctions configure ACLs, pops, and other LDAP extended attributes.* In-depth understanding of ISAM functionalities and ability to debug issues in real time.* Tune webseal and runtime configurations for performance improvements.* Create RBAC(Risk based access controls) for risk-based authorization.* Work with firewall teams and load balancer teams to implement Load balancing and networking.* Working with SIEM tools such as IBM QRadar or Splunk to troubleshoot issues and providing necessary data.* Understanding of network protocols such as HTTPS/TLS/UDP is preferred.* A good understanding of certificate concepts is required.* Work with CI/CD tools such as Jenkins/ansible tower and ansible to streamline deployments.* Ability to develop Ansible roles/playbooks for configuring ISAM and other infrastructure related components such as tomcat/oracle.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day: Insight Global is seeking a SRE/Linux Engineer to join one of our largest financial clients in New York City supporting the Markets APSE Support Team. This individual will be focused on... More operations and daily support of the Linux Platform this team oversees. The ideal candidates will possess extensive experience in scripting with Python and Shell and will install, maintain, monitor and manage Infrastructure support, Production support and system Administration tasks of the Linux servers. This role is vital for overseeing and supporting significant projects, including data center migration, disaster recovery, and capacity management.Key Responsibilities:Managing core Infrastructure of Quartz Operation environment and componentsManaging and implementing end-to-end Linux based infrastructure that hosts many critical core components such as Database, GRID Computing, Enterprise Job Schedulers Messaging Platforms. Maintain a vast network of 10,000 Linux servers. Ensure system performance and reliability through routine maintenance and upgrades.Supporting and monitoring application infrastructure and various internal core components and dependent technologies.Ensures application issues on supported infrastructures are addressed, proactively fixed even before user impact.Will support release management, troubleshooting issues, Incident problem management etc.Support coverage for migration projects related to servers, Active Directory OU , Datacenter, Non Permitted technology ,Upgrade of Applications , LEAPP, etcHandle all Tier II escalations related to Ecommerce infrastructure hosted on Linux Servers on both On-Premise and Cloud along with Middleware technologies like Apache/Tomcat, WebLogic and WebSphere Servers.Developing the Scripts in Shell and Python to automate the day-to-day activities performed within the environment (DEV/UAT & PROD). Collaborate with development teams to integrate new scripts into existing systems.Supporting and monitoring in-house developed components like DB-Sandra, Grid Computing-Hugs, Job Scheduler-BOB, Authorization- Quack, Messaging tool- AMPS.Good knowledge on organization of Data Center infrastructure (Server, Storage, Network) and DC facility such as cooling, racks Management.Experience with Software Configuration Management, Build and Release Management, continuous Integration and Deployment.Hands-on resolution of complex tickets in a large-scale monitoring enterprise environment Remedy. Develop and implement disaster recovery plans to ensure business continuity.Capacity Management: Monitor system performance and optimize capacity management. Utilize monitoring tools like Splunk and Dynatrace to identify and address performance bottlenecks.ITIL Processes: Utilize Remedy for ITIL-based incident and problem management. Maintain adherence to ITIL best practices and document properly.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Data Product Engineer to effectively manage and leverage data assets. This role includes expertise in metadata and lineage, promoting data democratization, ensuring data... More governance compliance, and leading data transformation projects. The candidate will work with various teams to drive data-informed decisions and innovation. This is a fully remote, 21-week contract position offering a pay range of $50-55/hr based on skills and experience, with benefits provided through Insight Global while on contract.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Senior IAM Security Engineer for one of our logistics clients. We are seeking a highly skilled Senior IAM Security Engineer with extensive experience implementing... More SailPoint Business+ to join our dynamic security team. The ideal candidate will design, implement, and manage identity and access management solutions, ensuring the security and integrity of our organization's digital assets. Additional experience with Microsoft Conditional Access, Intune, or CyberArk is a plus. This role will sit 4x onsite in Charlotte, NC or in Chicago, ILWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less