Job Search Results for real estate

EEssential Duties And Responsibilities Architecture & StrategyDefine and continuously evolve the data architecture across the Digital Products and PlatformsTranslate business and technical goals into... More scalable and resilient platform designs.Own and maintain architectural roadmaps, standards, and decision frameworks.Act as the bridge between architects, SME/Analysts, data engineers, and analytics teams to ensure alignment and compliance with platform standards.Data Engineering & Platform DeliveryDesign and implement modern ELT/ETL pipelines using tools like Spark, Python, SQL, Scala, and cloud-native components (e.g., Databricks).Design AI ready Data Models (e.g., RAG, agent orchestration, multimodal pipelines) with working reference implementations.Build reusable AI components, templates, and accelerators to enable consistent adoption across teams.Implement and optimize scalable, secure, and resilient AI pipelines, aligned with enterprise data and governance standards.Lead PoC-to-production transitions, ensuring operational readiness, observability, and cost controlsDemonstrated success designing and deploying RAG architectures, including vector stores, embedding strategies, chunking logic, semantic retrieval, and hybrid searchDeep Hands-on experience with at least one of the following Hyperscaler AI / Data Platforms: Azure, AWSDesign and implement Data Modelling using Relational DB/NoSQL DB?s.Proven Hand-on experience in Databricks & Unity Catalog.Manage data ingestion from heterogeneous sources including ERP, CRM, IoT, and third-party APIs.Guide hands-on development of robust, reusable, and automated data flows.Governance, Metadata, and QualityImplement and enforce data governance frameworks including data lineage, metadata management, and access controls.Develop data models (ERDs, dimensional and 3NF) and define canonical data representations.Collaboration & LeadershipReview solution designs and provide architectural guidance to engineering teams.Mentor technical staff while fostering best practices and continuous improvement.Collaborate with DevOps to embed CI/CD, version control, and environment automation across the data lifecycle.Continuously assess and improve platform reliability, scalability, performance, and cost-efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with a rapidly growing, multi-entity organization in Austin, TX to hire their first-ever Tax Director! This is a fully onsite position (M?F) offering a rare opportunity... More to build and lead the company?s tax function from the ground up - shaping strategy, modernizing processes, and earning meaningful equity as a true owner in the business.If you bring a strong technical background in corporate taxation, ideally from public accounting at the Manager or Senior Manager level, with experience supporting multi-entity, fast-scaling organizations with significant intercompany activity, this role is an exceptional fit.About the PositionReporting to senior finance leadership, you will own all direct and indirect tax operations across a complex, expanding environment. This includes compliance, reporting, tax accounting, and long-term planning as the organization scales and adds new entities. You?ll assess the current tax landscape, implement tax technology, build scalable processes, and collaborate cross-functionally to ensure accuracy, efficiency, and strong compliance. You?ll also manage relationships with external tax advisors and support incentive-driven initiatives such as R&D credits, sales & use tax, franchise tax, and other corporate tax opportunities.Key Responsibilities- Lead all tax operations, including compliance, reporting, and strategic planning- Oversee the preparation and filing of federal, state, and local income, franchise, and property tax returns across all legal entities- Manage ASC 740 income tax provisions, deferred taxes, FIN 48, and ETR analysis- Direct property tax filings and R&D credit initiatives- Serve as the primary liaison for auditors and external tax advisors- Research legislative and regulatory changes and advise leadership accordingly- Identify automation opportunities and implement improved tax processes and tools- Lead and mentor internal tax staff or manage outsourced partnersCompensation & Benefits- Salary: $150,000 to $180,000 (commensurate with experience, skills, and education)- Equity ownership- 100% employer-paid medical/dental/vision- 401(k)- Unlimited PTO- Additional benefits includedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client will be performing wide-ranging facility management services to include but not limited to: planning, programming, design, asset management, construction inspection, energy management,... More real estate, environmental, cultural resources, space planning, CAD, GIS, cost estimating, and numerous other functions. Ideal candidates will have knowledge and/or experience with federal contracts and/or the Air Force Civil Engineering Squadron. They will also have a strong enthusiasm to ensure the cadets and future Air Force Leaders live and learn in state-of-the-art facilities and have the necessary resources to serve our country to the best of their abilities. This position is full time and located on-site at the USAFA. The expected start date is March 1, 2026. In the role of Energy Manager, we'll count on you to: - Work with our project teams to achieve energy-efficient building and system design - Work with designers, architects and engineers from the beginning of the design process through construction documents to help optimize energy performance - Manage or participate in energy audits of existing buildings to identify and investigate energy conservation and utility cost reduction measure - Participate in charrette process and/or initial project meetings to discuss energy goals - Recommend energy-efficient design solutions and energy-efficient technologies, including lighting, HVAC and building envelope measures - Serve as a resource to other team members regarding state-of-the art building systems, such as advanced control strategies, daylighting design, natural ventilation, cogeneration and photovoltaic systems - Develop detailed energy models using DOE-2 compliant software - Prepare documentation required for obtaining LEED energy credits - Serve as the base energy manager for the United States Air Force Academy - Identify program energy management projects for execution via Energy Conservation Investment Program (ECIP), Federal Energy Management Program (FEMP), MILCON, and Energy Service Contracts (ESC) such as ?Energy Saving Performance Contracts (ESPC) and Utility Energy Service contracts (UESC) - Manage ECIP and FEMP programs, which includes preparation of programming documents; engineering analysis of energy and cost savings; preliminary cost estimates; life cycle cost analyses for submission to the government - Conduct facility energy and water conservation audits of at least 10% of facility square footage per year utilizing UESC and ESPC contracts. Invoices are to be validated on a monthly basis - On monthly basis, calculate and validate utility rates for each reimbursable consumer on base to ensure accurate billing. Provide rate calculations and results to the Contracting Officer?s Representative and Civil Engineer Resource Advisor - Prepare quarterly reports for 10 Civil Engineer Squadron (CES) on Energy Performance Index, and Metering and Budgeting Program. - Respond to 10 CES data calls addressing current items of interest involving energy management - Serve as the base focal point for utility programs and data compilation. Provide monthly utility consumption and cost data into Defense Utility Energy Reporting System. Submit reports to higher headquarters on a quarterly basis within 15 days after the reporting quarter. - Support all applicable DoD energy targets and Air Force energy reduction goals for USAFA. Brief the Government on status at periodic energy steering group meetings. - Schedule, coordinate, and conduct Energy Management Steering Group meetings at least quarterly - Assist in the preparation for and participation in client and stakeholder information meetings, site data collection visits, stakeholder interviews, charrettes, and in-progress project reviews - Plan, coordinate, staff, or otherwise arrange for the development, funding, processing, and management of energy projects - Provide government with life-cycle cost effectiveness information for energy projects - Review current client sustainability and energy utilization, technology, and methodologies, and provide recommendations to assist with energy and sustainability goal attainment - Develop DD Form 1391 energy project programming documentation to include parametric cost estimate, alternatives analysis, and project requirement calculations - Determine the feasibility of alternative energy generation methods, special financing for Federal energy projects. - Perform site visits to any of the USAFA site locations to assist with communication, establish standard business processes, and ensure policy compliance. - Participate in control systems and energy master planning efforts. - Perform other duties as needed Preferred Qualifications - 10 years experience in DOD energy management - Prior Air Force Civil Engineering Squadron experience preferred - Ability to work in person and on site at United States Air Force Academy - Ability to pass a background check - Certified by the Association of Energy Engineers (AEE) - An attitude and commitment to being an active participant of our employee-owned culture is a must - This position is subject to a governmental background checkWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Data Engineer, you will work independently or as part of a team to deliver cloud-based technology solutions across products, projects, and strategic initiatives. You will collaborate with... More internal and external stakeholders to design and implement features, partnering with technical teams across the organization to ensure successful delivery. This role also involves close coordination with tech leads, architects, and managers.________________________________________Key Responsibilities?Partner with Scrum Masters, Product Owners, and other stakeholders to define and implement new features for digital products.?Own the maintenance and security of existing solutions, platforms, and frameworks; design new ones and recommend upgrades or fixes.?Troubleshoot production issues of varying complexity and severity, managing resolution from identification through completion.?Foster a culture of open communication, collaboration, and mutual respect.?Identify risks, inefficiencies, and opportunities in development approaches; propose platform-wide architectural solutions based on data and best practices.?Evaluate all technical options, including custom development, third-party subsystems, enterprise platforms, and existing components.?Actively contribute throughout the software development life cycle (SDLC), including requirements analysis, design, coding, testing, release, and technical support.?Create technical documentation such as system diagrams, design documents, release procedures, and other relevant artifacts.?Collaborate effectively on cross-functional projects and during production issue resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Data Architect, you will work independently or as part of a team to deliver cloud-based technology solutions across products, projects, and strategic initiatives. You will collaborate with... More internal and external stakeholders to design and implement features, partnering with technical teams across the organization to ensure successful delivery. This role also involves close coordination with tech leads, architects, and managers.________________________________________Key Responsibilities?Partner with Scrum Masters, Product Owners, and other stakeholders to define and implement new features for digital products.?Own the maintenance and security of existing solutions, platforms, and frameworks; design new ones and recommend upgrades or fixes.?Troubleshoot production issues of varying complexity and severity, managing resolution from identification through completion.?Foster a culture of open communication, collaboration, and mutual respect.?Identify risks, inefficiencies, and opportunities in development approaches; propose platform-wide architectural solutions based on data and best practices.?Evaluate all technical options, including custom development, third-party subsystems, enterprise platforms, and existing components.?Actively contribute throughout the software development life cycle (SDLC), including requirements analysis, design, coding, testing, release, and technical support.?Create technical documentation such as system diagrams, design documents, release procedures, and other relevant artifacts.?Collaborate effectively on cross-functional projects and during production issue resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Summary: The Segment Risk Manager is responsible for oversight and administration of credit risk strategy programs for a business segment. Individual will have responsibility for driving and... More overseeing key credit risk activities for the assigned Commercial Business Units. Key risk activities include identifying, monitoring, measuring, mitigating, and reporting on the Business Units risk and control environment related to credit risk.Additionally, this position will support other Segment Risk Specialists and Managers through direct or indirect reporting lines as a credit subject matter expert. Duties & Responsibilities:Evaluate effective of controls and escalate as appropriate.Identify issues and write clear actionable action plans related to credit process.Validate findings related to credit process including but not limited to replicating work product of Commercial Portfolio Managers and related staff.Direct self-monitoring and testing activities to ensure that they are performed in accordance with Corporate Risk Management requirements.Evaluate the adequacy and effectiveness of enterprise and regulatory controls and the resulting risk and control self-assessments.Deliver timely escalation of all issues requiring attention to senior management.Work with business segment management to ensure that the overall risk function is effectively supporting strategic goals.Collaborate with audit/business segment/corporate risk to address issues with plausible action plans and target dates.Act as the central point for receipt and distribution of important risk information for the business segment and reciprocate the flow of information back to corporate risk management.Ensure business segment adheres to corporate and business unit policies and procedures.Must be aware of and keep abreast of credit risk associated with assigned business segment.May or may not have managerial responsibility.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Santa Monica CA office 5 days a week - The shift is 8-5pm PST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client is looking for a CDP Solution Architect, Personalization to lead and support architecture activities that guide the development and management of a portfolio of solutions under the... More Enterprise Architecture scope. Solutions include, but are not limited to, customer data platforms, personalization engines, recommendation engines, loyalty engines, discount engines, promotional tools, communication platforms, content management systems, digital asset management systems, mobile apps, master data platforms, in-store digital screens, ERP, HRMS, and POS. The architect provides the necessary leadership, analysis, and design for development solutions to ensure that solutions meet business needs and align with architectural governance and standards. What you do Here are just a few ways that you?ll help make journeys better as you demonstrate competencies across four key dimensions. 1.Interpret Business Needs ? Translates customer journeys and business requirements into technical requirements into business capability maps, value-stream maps, architectural blueprint and technology enablers to achieve business objectives and documents all solution architecture design and analysis work. ? Works closely with the business owners, customer experience technology, technical product owners, and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. ? Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes. 2.Technical Leadership ? Guide development and engineering teams throughout the implementation process, providing technical expertise and vision. 3.Assess Technology ? Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. ? Supports product managers in end-of-life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information. ? Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models. ? Analyzes the technology industry, competitors, and market trends, and determines their potential implications for a given solution. ? Analyzes the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement. ? Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. ? Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solution architecture. 4.Apply Technology ? Leads evaluation, design, maintenance, and evolution of the solution architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards. ? Manages and develops the architecture for a broader scope of projects or products, driving application architects and other technical resources that manage and design architecture for a single project or product or initiative. ? Develops/improves the strategic roadmap for the evolution of the enterprise solution portfolio from current to future state, as defined by the solutions architecture that is aligned with business objectives. ? Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes. ? Create architectural designs to guide and contextualize solution development across products, services, projects, and systems, including applications, technologies, processes, and information. ? Works closely with business and technology leaders as well as project and product managers to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. ? Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture. 5.Provide Enterprise Guidance ? Provides deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on business and IT estate. ? Supports a community of practice (CoP), guiding and helping agile teams and product owners to align with the overall enterprise architecture, governance and assurance. ? Designs and directs the governance activities associated with ensuring solution architecture assurance and compliance. ? Defines the principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture visionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less