Job Search Results for salesforce

JOB DESCRIPTIONWe are seeking an experienced Operations Manager to drive operational excellence for our client in the wound care management software space. This role will focus on building and... More optimizing processes, managing SaaS tools, and ensuring smooth cross-functional collaboration. The ideal candidate thrives in fast-paced SaaS environments and has a strong background in process improvement, data analysis, and technical tooling. We are looking for a highly analytical and process driven individual to establish SLAs, optimize existing processes, and create new process flows where gaps are identified. This person will have the opportunity to help scale a growing organization during a time of unprecedented growth. Responsibilities 1.Process optimization and efficiencies: ?Map and streamline internal processes across departments (sales ? onboarding ? billing ? support). ?Identify bottlenecks in customer lifecycle and implement automation or tools to reduce manual work. ?Develop SOPs (standard operating procedures) for repeatable business functions. 2. Data, Reporting & Analytics?Create dashboards for KPIs: MRR, churn, LTV/CAC, ARR, and operational performance. ?Manage business intelligence tools (HubSpot, Salesforce, Asana, Notion, etc.). ?Provide actionable insights to leadership based on customer and revenue data. 3. Tooling & Systems Management?Own SaaS stack management (CRM, billing, analytics, project management, helpdesk). ?Evaluate new tools for scalability and cost efficiency. ?Ensure data integrity and integration between systems (e.g., HubSpot ? Quickbooks ? Product usage DB). 4. Finance & Compliance Support?Participate in benefit management and annual renewal/deployment process ?Support invoicing, revenue recognition, and spend tracking with finance. ?Help prepare operational inputs for board decks or investor updates. ?Ensure compliance processes are followed (especially for regulated industries like healthcare). 5. Customer Lifecycle Optimization?Manage and work with customer success to monitor onboarding times, renewal rates, and NPS. ?Build operational workflows for renewals, upsells, and billing adjustments. ?Implement automation for repetitive support or onboarding tasks. Key KPI's Examples ? Operational Efficiency: Time-to-close, onboarding time, SLA adherence. ?Financial: Revenue leakage prevention, billing accuracy, cost per acquisition. ?Customer Health: Retention rate, churn %, NPS. ?Internal Health: Tool adoption, cross-department handoff times, process automation coverage. This role pays between $90-110K with potential for annual bonuses based on business performanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Manage a personal daily queue of 25?35 customer cases, ensuring timely and accurate resolution.- Handle complex customer inquiries, including:- Billing audits- Interim billing adjustments- Price... More matching- Financial discrepancies- Work across thousands of customer accounts with high attention to detail.- Utilize 40+ internal programs and systems, including Salesforce and AS400 (primary system of record).- Collaborate with team leads and managers within a structured team environment divided by invoice specialties-Communicate with customers primarily via email, with some phone interaction (not a call-center environment).- Maintain accuracy and professionalism when handling sensitive financial information.- Prioritize workload effectively in a fast-paced, high-volume environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Develop and maintain forecasting models for dependency completion using Power BI, SQL, and Excel.?Create scalable tools, standards, and recurring alignment processes to improve forecasting... More accuracy.?Collaborate with cross-functional teams to align work planning and dependency tracking.?Analyze cycle times for external agencies and identify opportunities for improvement.?Translate high-level business needs into actionable data models and insights.?Communicate findings clearly to technical and non-technical stakeholders.?Support the transition from SQL Server to Snowflake and explore scalable cloud-based solutions like Foundry.?Partner with teams managing Salesforce development to suggest data-driven improvements (no direct development required).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a seasoned CPQ Solutions Architect to lead the design, strategy, and delivery of enterprise-grade Configure-Price-Quote capabilities. This role serves as the technical and functional... More authority across the Quote-to-Cash ecosystem, ensuring scalable architecture, optimized quoting experiences, and strong alignment between business requirements and platform design. The ideal candidate blends deep CPQ expertise with strong architectural leadership, cross-functional collaboration, and a track record of delivering complex commercial solutions.Key ResponsibilitiesArchitecture & Solution DesignOwn the end-to-end architecture for the CPQ platform, including configuration, pricing, quoting, approvals, and integrations.Translate business strategy into scalable CPQ and Q2C architectures that support growth, product complexity, and evolving commercial models.Design robust product configuration models, pricing frameworks, guided selling flows, and approval workflows.Define architectural guardrails, data governance standards, and environment strategies for CPQ and related systems.Implementation LeadershipLead CPQ solution blueprinting, technical design sessions, and architectural decision-making.Oversee the development of configuration rules, pricing logic, discount structures, attribute frameworks, and automation.Direct system integrations between CPQ, CRM, ERP, billing, and contract management systems (e.g., Salesforce, Dynamics, Oracle, SAP, Conga/Apttus).Champion reusable components, modular design, and best practices across environments.Cross-Functional CollaborationPartner closely with Sales Operations, Product Management, Finance, Engineering, and IT to understand requirements, roadmap needs, and user journeys.Act as the primary CPQ SME to senior stakeholders?shaping quoting strategy, pricing governance, and product configuration design.Collaborate with development teams to ensure architecture is executed accurately and maintainably.Governance, Quality, & OptimizationDefine and enforce architectural standards, configuration principles, and versioning strategy across environments.Lead UAT, regression cycles, release planning, and platform performance improvements.Identify system bottlenecks, gaps, and technical debt and guide remediation.Drive continuous optimization of quoting speed, accuracy, and usability for sales teams.Documentation & EnablementMaintain architecture documentation, solution diagrams, integration maps, and data models.Provide training, knowledge transfer, and best-practice guidance for functional analysts, developers, and business users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Tableau - Snowflake/SQL - write SQL code is important - Knowledge of call center metrics - def sets them apart - Familiarity with AI tools - chatgbt, cloud - Salesforce reporting - phone system... More (59) (nice systems) - Soft skill - self-starter, good communication - Overall - couple years of call center metrics over 6 yearWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Own end-to-end delivery of cross-functional IT programs with fixed business deadlines, coordinating across GTM, Finance, FP&A, RevOps, Data, and Engineering teams.- Lead enterprise integrations... More across IT infrastructure (devices, installations, licensing), employee platforms (SharePoint, Google Workspace), Salesforce access and licensing, particularly an M&A background. - Translate business objectives into clear IT scope, integrated program plans, milestones, dependencies, and execution cadence.- Drive day-to-day execution, issue resolution, and risk mitigation to ensure on-time, high-quality delivery.- Establish and maintain strong governance, including status reporting, dependency tracking, and executive-ready communications.- Partner closely with business stakeholders to define requirements, manage tradeoffs, and ensure alignment across teams.- Ensure system, data, and reporting readiness to support business-critical launches and transitions.Identify downstream impacts and integration points across CRM, finance, data, and reporting platforms.- Serve as the single point of accountability for delivery, escalation, and cross-team coordination.Pay Rate: $95-100/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient Experience Org, The are currently insourcing their call... More center capabilities for supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking a Technical Project Manager to augment the IT Product team for a franchise-based organization. This role supports a Senior Director of Product and focuses on execution and delivery for a core... More internal web portal used by franchise centers (Salesforce replacement). Scope is specific and well-defined.Responsibilities:-Own delivery of maintenance and new features for the primary web platform-Translate business needs into clear technical requirements and user stories-Drive projects end-to-end (planning, execution, delivery)-Partner with engineering, product leadership, and business Product Owners-Operate in a hybrid Waterfall / Agile delivery model-Manage scope, priorities, and dependencies using JIRAWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Email Developer for one of Toronto's largest financial institutions. The Email Developer (Marketing Automation ? SFMC) will primarily develop multiple emails and web... More pages. The Digital & Direct Executions team, part of the broader Marketing organization, aims to leverage customer data and insights to deliver meaningful communications to customers, with a significant focus on Marketing Automation. This hands-on role involves building new emails, web pages, and SMS within SFMC, adhering to best practices, and optimizing existing emails and web pagesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client is seeking a Customer Success Manager to join the team.$100K to $120K - Exact compensation may vary based on several factors, including skills, experience, and education.We are a company... More committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less