Job Search Results for help desk

A local school district The AV Technology Support Technician provides day-to-day technical support for audio-visual systems across the school district, ensuring that classrooms, meeting spaces, and... More event venues are equipped with reliable, high-quality technology. This role supports teachers, staff, and administrators by installing, maintaining, and troubleshooting AV equipment that enhances instruction and district operations.Provide on-site and remote support for AV systems including projectors, interactive displays, sound systems, document cameras, microphones, and video conferencing tools.Diagnose and resolve hardware, software, and connectivity issues in classrooms and meeting spaces.Respond to help desk tickets in a timely, customer-focused manner.Install, configure, and test AV equipment in classrooms, auditoriums, board rooms, and other district facilities.Perform routine maintenance, cleaning, and calibration of AV devices to ensure optimal performance.Assist with equipment upgrades, replacements, and district-wide technology rollouts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 EITHER their Oklahoma offices (either Tulsa or OKC) OR their Lousiana office. This is... More a 95% remote role, with once a month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support to their Denver Colorado location. This is a 95% remote role, with once a... More month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Answers Help Desk phone and creates support tickets.? Creates and monitors support cases submitted via email.? Sets up and maintains IT asset inventory.? Facilitates creation and maintenance of IT... More documents, job aids, checklists, and resource materials for software tasks.? Provides technical support, training, and guidance to center staff on supported technology solutions and applications.? Manages and assists in the implementation of new networks, computers, and software applications.? Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.? Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.? Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.? Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.? Assists staff in acquiring new computer equipment and peripherals per company policies.? Assists with computer cabling in compliance with Data Center specifications.? Ensures EPMS contains accurate and up-to-date information about the center?s automated equipment.? Collaborates with corporate IS staff on installation of company-developed applications.? Obtains and maintains training resources for center staff.? Provides individual and group instruction on the use of equipment, software applications, and network features.? Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware.Provides assistance to other company centers, as applicable and requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion- Act as the onsite escalation point for complex technical issues impacting end users,... More executives, and lab environments- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems- Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)- Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting- Maintain and support conference rooms, including Zoom rooms, displays, and equipment- Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations- Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one readiness- Manage and maintain IT asset inventory, including tracking, auditing, and lifecycle management of hardware and equipment- Travel to other South Bay office locations as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

10-12/hrInsight Global is hiring for 2 Tier 1 / Tier 2 Helpdesk Support individuals who are fluent in Spanish, Portuguese, and English to support internal employees across Latin America. These roles... More will provide frontline technical support, own incident resolution end-to-end, and ensure a high level of customer service for their multilingual user base. On a day-to-day basis, provide Tier 1 and Tier 2 Helpdesk support to internal Bureau Veritas employees, deliver exceptional customer service and customer support via phone, email, and ticketing systems, own issues from intake to resolution, ensuring accurate documentation and timely follow-up, troubleshoot and resolve common hardware, software, access, and connectivity issues, escalate complex issues appropriately while maintaining accountability, support an average of 30?50 tickets/incidents per day, communicate clearly and professionally with end users in Spanish and PortugueseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Escalation Technician will spend 80% of their time working on high priority issues.oWorking with coworkers to ensure all high priority cases are resolved in a timely manneroEnsure daily tasks are... More maintained at a consistent leveloEscalate issues to other teams as necessary providing accurate information on the nature of the issue10% of the time will be spent developing and driving integration strategy and execution.oMeet with software engineers to ensure customer concerns are addressesoReview all tickets to ensure no issues are being missedoMaintain and update Jira cases to ensure communication between developers and the tech support teamoComplete weekly reports on issues, using Splunk and SQL to find issues.10% of the time will be developing and driving training for L3s and L1s.oProvide coaching and training for all team members to ensure technical growth on Pulse oDocument fixes developed by on-call Pulse team members and ensure GlobalCare is aware of new fixes oWork with GlobalCare trainer to ensure new hires are trained on the latest Pulse information oCollaborate with Pulse developers to obtain required data for fixes $15/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The eConsent Trainer is responsible for training hospital and clinic staff on the use of electronic consent forms via iPad. This role plays a key part in ensuring a smooth transition from paper to... More digital workflows by delivering patient, clear, and effective training to end users with varying levels of technical comfort. The ideal candidate is an excellent communicator, highly patient, and confident using technology in a fast-paced healthcare environment.Responsibilities? Train hospital and clinic staff on how to electronically complete and sign consent forms using iPads? Provide hands-on, one-on-one training for clinical and administrative staff? Explain technical processes in simple, easy-to-understand terms? Support staff during go-live periods and workflow transitions? Serve as a calm and supportive resource for users who are less comfortable with technology? Collaborate with IT, clinical leadership, and application teams to ensure consistent training and adoption? Document common issues, questions, and training feedback to help improve processes and materialsMaintain training materials, quick guides, and job aids as workflows evolveCompensation:$20hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?The PC Network Technician role is to ensure a high level of support for clients and visitors. This individual will coordinate and provide support activities, including install and upgrades, remote... More and hands-on support for clients.?He/She will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure support is provided in a timely and very professional manner.?The PC Network Technician will work closely with assistants and VIP Support Team to co-ordinates and ensure service and support is aligned with calendars of senior management and VIPs where relevant.?Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed.?This person will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.?This is a full time onsite position required Monday-Friday from 8-5 with once a month on call.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

JOB DESCRIPTIONThe IT Support Specialist (Tier 2) provides advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network issues. This role serves as... More an escalation point for Level 1 analysts and works closely with other IT teams to ensure timely resolution and high customer satisfaction.Key Responsibilities:?Respond to and resolve escalated technical support requests from Level 1 analysts and end-users.?Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and business applications.?Provide remote and on-site support as needed.?Document issues, solutions, and workarounds in the ticketing system.?Collaborate with infrastructure, network, and application teams to resolve cross-functional issues.?Maintain and update knowledge base articles and technical documentation.?Assist in onboarding/offboarding processes including account setup, hardware provisioning, and access management.?Participate in IT projects, system upgrades, and deployments.?Ensure compliance with IT policies, procedures, and security standards.?Train and mentor Level 1 analysts as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less