Job Search Results for service desk

The Mobility Support Specialist is a customer-facing, entry-level technical support role focused on mobile device support and telecom services. Specialists will support users through device... More migrations, troubleshoot issues, document activity in the ticketing platform, and deliver a high-quality customer experience throughout the process. This team is supporting a large-scale migration of approximately 2,400 mobile devices from BlackBerry Enterprise Server (BES) to Microsoft Intune, transitioning users between two Mobile Device Management (MDM) platforms.A key requirement of the project is ensuring zero data loss during device conversion. Every device must be backed up prior to migration, requiring specialists to guide end users through various cloud-based backup solutions, including:? Apple iCloud? Google Cloud? Samsung Cloud? Other account-specific backup platformsThe role will involve walking users through:? Device backups and migration preparation? Password resets and account recovery? Authentication and access issues? Basic mobile device troubleshootingBecause of the customer-facing nature of the project, candidates with experience assisting users with password resets, account setup, or technical support are highly preferred.Key Responsibilities? Support mobile device migrations from BES to Intune? Assist users with device backups, account setup, and password resets? Troubleshoot smartphones, tablets, email access, mobile applications, and connectivity issues? Handle approximately 20?30 inbound/outbound customer interactions daily? Document all activity within the Connect ticketing platform? Provide excellent customer service and maintain a positive user experience throughout the migration processEscalate issues as needed while ensuring timely resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international aviation services organization is seeking an Endpoint Engineer. The Endpoint Engineer will own and manage the organization's Microsoft Intune environment, supporting Windows... More laptops, desktops, kiosk devices, iPhones, iPads, and Android devices across multiple locations. Responsibilities include deploying and maintaining endpoint configurations, compliance policies, application deployments, Windows Autopilot, Apple Business Manager, Android Enterprise, and Samsung Knox. The role will lead endpoint-related projects, improve automation and standardization, troubleshoot complex endpoint issues, and work closely with the IT Support team to resolve escalated incidents. When endpoint engineering work is light, the engineer will assist with Service Desk escalations, endpoint-related projects, and other IT initiatives to help ensure smooth day-to-day operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are hiring an experienced Office Specialist for a client of ours in the Ponte Vedra area. This position will include:-Patient Registration-Check in and check out -Scanning documents-Posting... More charges and payments-Answering the telephone and providing customer service-Assisting patients as needed -Office Environment:We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are... More not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion. Key Responsibilities:? Provide Tier 2 technical support primarily via phone support (with some chat support)? Troubleshoot issues related to virtual desktop access, internal platforms, and user-facing systems? Support retail hardware devices (mobility tools used for sales and inventory operations)? Assist with access-related requests, including MFA enrollment and troubleshooting as well as user access issues and role-based permissions? Triage and resolve issues escalated from Tier 1 or automation tools? Accurately document all interactions and maintain ticketing compliance within ServiceNow? Collaborate with cross-functional teams to resolve complex or recurring technical issues? Leverage internal knowledge bases and AI tools to identify solutions and improve efficiency? High-volume environment (~700?800 contacts/day on weekdays)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in the insurance industry is looking for an Application Support Tech II to join the fully-remote team. This person will support a wide range of enterprise business applications such as... More ServiceNow, DocuSign, Kofax/Tungsten, HubSpot, and others. This role is focused specifically on application-level support?not help desk or hardware?acting as the go-to resource when users experience issues within specific systems. On a daily basis, this individual will troubleshoot application issues, manage user access and permissions (including SSO and ideally Okta), document tickets, and escalate to vendors when needed, while maintaining ownership of the issue through resolution. This person will operate as a functional owner across multiple applications, supporting onboarding/offboarding of users, managing configurations, and ensuring each system is aligned with Alliant?s governance model. They will work closely with project managers and business teams as new applications are implemented, taking ownership once those systems transition into steady-state support. The role requires someone comfortable navigating ambiguity, gathering information across teams, and proactively identifying solutions, as the function is still being built out and evolving. A strong emphasis will be placed on documentation and knowledge management, helping centralize processes and resources into platforms like ServiceNow and SharePoint, as well as building out more structured support workflows over time. The individual will also support system testing, upgrades, and process improvements, while partnering with vendors and internal stakeholders to ensure applications are stable, secure, and scalable. This position is ideal for someone who can operate across multiple systems at scale, take initiative, and help build a more mature application support and governance model, with future focus on automation and AI-driven processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large software company is seeking an Employee Success Specialist to support multiple Employee Success and HR teams in a high-volume case management environment. This role is designed as a shared... More resource that will be cross-trained across various workstreams and teams, helping to resolve routine employee inquiries and cases while ensuring a positive employee experience. The ideal candidate is a quick learner with strong communication skills, solid technical aptitude, and a foundational understanding of HR processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key Responsibilities?Resolve Tier 2 technical support incidents and requests impacting end users and systems?Provide hands-on desktop support across hardware, software, and network-related... More issues?Support the enterprise desktop environment within the distribution center?Partner with Network, Server, and Telecom teams to troubleshoot infrastructure issues (IDFs/MDF)?Configure, deploy, and maintain systems supporting warehouse and office operations?Support distribution center technology including RF scan guns, tablets, mobile devices, workstations, and printers?Perform system imaging, device setup, and onboarding support for new employees?Troubleshoot and repair Zebra and laser printers (as needed)?Maintain accurate documentation of incidents, assets, and resolutions?Support OS/application refresh projects and system upgrades?Ensure secure, scalable, and reliable technical solutions aligned to enterprise standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?2+ years of overall IT support experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an... More equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?2+ years of overall IT support experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an... More equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less