Warsaw, IN
|
Customer Service
|
Contract
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$20 - $25 (hourly estimate)
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This role requires a highly communicative and organized professional who can effectively prioritize in a fast-paced support environment. The individual will serve as a direct point of contact for... phone-based customer support, handling 15?20 calls per day along with email inquiries. Responsibilities include tracking and managing cases, providing password and login assistance, troubleshooting CT protocol and imaging-related questions, and supporting users through online project/case management tools. The role works closely with sales teams, imaging centers, schedulers, nurses, office managers, and occasionally surgeons regarding surgical preferences. Strong experience managing multiple spreadsheets is essential, particularly while supporting TruMatch shoulder and knee workflows. While SAP experience is not required, the ability to raise orders within SAP?or prior exposure to it?is a significant plus. A background in medical terminology or clinical environments is beneficial, as the position includes a blend of customer service, technical troubleshooting, and operational support across various stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.