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This position is for our large Saas client. They are seeking an SAP Business Technology Platform (BTP) Senior SRE/DevOps Operations Engineer to assist in ensuring the highest level of uptime and... More Quality of Service (QoS) for our customers. Individuals will work in a diverse environment and cross-train with other global team members.General Responsibilities- Provision, monitor and operate cloud services in a globally distributed team- Analyze and solve operational issues and respond to incidents- Exposure to working with appropriate complex systems administration, database administration and managing landscape maintenance, upgrades and hotfixes- Maintaining the integrity and security of servers and systems- Exposure to developing and operating monitoring policies and standards- Ensure proper resource allocation related to the use of computing resources across cloud environments- Conduct incident root cause analysis and implement continuous improvements- Partner with product development team to design and enhance service reliability- Exposure in developing and implementing testing strategies and documenting results- Work in a diverse environment and cross-train with other global team members- Willingness to Support On-call rotation schedule- Flexible schedule which may include weekend or after-hours workWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

contributor IAM/Directory Services security engineer specializing in Tier 0 on-prem Active Directory. Owns domain controller hardening and security baselines, GPO administration, privileged... More access/delegation controls, and secure operation of AD dependencies (DNS, Kerberos/time, AD CS/PKI, trusts). Partners with SOC/SIEM teams to improve logging and audit readiness and supports AD security incident response and remediation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Business Systems Analyst (Data Center Colocation Migration) to join one of our largest banking clients on a 6-month contract. The successful candidate will be... More responsible for the following:- Gather, analyze, and document business, functional, and technical requirements for a multi-phase data center colocation migration.- Work with infrastructure, network, application, security/compliance teams, and vendors to define migration scope and readiness.- Maintain physical and virtual data center inventories, application lists, and dependency mappings.- Assess workload criticality, downtime tolerances, technical constraints, and regulatory requirements.- Support migration planning, including wave sequencing, readiness checklists, and cutover strategies.- Track risks, issues, and dependencies; escalate as needed.- Support migration rehearsals, cutovers, and post-migration stabilization.- Produce status updates, dashboards, and executive summaries.- Define migration acceptance criteria and support go/no-go decisions.- Ensure migration activities align with security, risk, and regulatory standards.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a service-oriented Incident Manager to join a growing fintech company in Austin, TX. Primary responsibilities will be focused on providing responsive support and guidance in... More managing critical situations. You will demonstrate effective leadership as well as a deep technical expertise to shape and deliver incident management communications and escalation management capabilities, to ensure successful outcomes for customers. Key responsibilities include:-Deliver results: Use ticket data, client feedback, and experiences to influence and drive process improvements-Collaboration: Working with engineering, product and app support teams to triage, investigate and restore critical service outages-Managing the entire Incident Management lifecycle: Identify and report on the frequency and severity of technical incidents which negatively impact internal and external customers, while monitoring key service metrics (response time, resolution time, etc.)-On-Call support: Supporting onshore and international teams to resolve incidents in a timely manner-Stakeholder management: Facilitating and documenting incident calls, communicating cross functionally, comfortable with navigating ambiguityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Lead Product Owner for the Operational Insights & Visualization-Contextualization Team leads the evolution of digital twin and industrial AI capabilities, delivering high-impact digital products... More across Refining and the enterprise. This role drives product strategy, adoption, and value outcomes in a complex, multi-partner ecosystem, working closely with senior leaders, engineering teams, and platform providers. Ideal candidates bring strong product leadership, business acumen, and the ability to navigate ambiguity while protecting value, relationships, and delivery outcomes. The Lead Product Owner role Identifies, collects, and evaluates new technology ideas, strategic extensions, or enhancements to existing products and/or services to determine their potential to address customer needs and to achieve goals in revenue growth and market share. Manages product lifecycles, including intent, definition, design, planning, development, prototyping and testing. Applies design thinking techniques (e.g. user stories, wireframing, prototyping) to define product features. May work with external partners to select and customize technology products and/or services. This role requires a blend of deep product leadership experience and strong domain fluency with emphasis on key capabilities such as digital twin, data transformation & contextualization, industrial AI, 3D, and geographic information system (GIS).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Develop and manage the end-to-end testing plan for a ~3 month SAP project, coordinating ~500 test cases across multiple business units?Orchestrate testing activities across phases (e.g., UAT,... More regression), ensuring readiness of test cases, data, environments and business testers?Coordinate and monitor test execution performed by business and functional teams; does not execute test cases?Track test progress, results, defects, and retesting; proactively identify risks, impacts and schedule issues ?Oversee defect management, ensuring clear documentation, prioritization, resolution and closure in partnership with functional leads?Serve as the primary testing interface to the project manager, providing concise status updates, metrics, risks and go live readiness input?Facilitate testing evidence collection and formal test phase sign-offsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead and scale a high-performing SRE organization. This role will oversee multiple teams, establish governance standards,... More and drive reliability, performance, and automation initiatives across a complex, multi-division environment.This is a high-impact leadership role requiring both strong technical depth and proven people management experience. The ideal candidate will help define best practices, evaluate emerging technologies, and ensure consistent execution of SRE principles across the organization.Key ResponsibilitiesLead and manage an SRE organization of ~18?22 engineers, including team leads and sub-teamsEstablish and enforce SRE governance frameworks, standards, and best practices across multiple divisionsDrive reliability, scalability, and performance improvements, reducing recurring incidents and production issuesOversee observability, monitoring, and incident response strategiesPartner with engineering and product teams to align on SLAs, SLIs, and SLOsEvaluate and implement emerging technologies (e.g., AI-driven monitoring, automation agents)Ensure consistent adoption of automation and operational excellence practicesProvide leadership in technical decision-making and step in to solve complex production challenges when neededMentor and develop team leads and engineers, ensuring accountability and delivery across teamsSupport a standardized operating model that can scale across multiple business unitsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the NYC office 5 days a week. The shift is 9AM EST-6PM EST. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM onsite 5 days a week. Majority of the week will be handling ticket escalations, technical research, special projects and then there will be 1 day a week on the Tier 1 phone queue to stay up to speed on customer service and the issues Tier 1 is facing. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts can volunteer to work.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The well qualified candidate will possess and apply comprehensive knowledge regarding the engineering and implementation of network transport solutions. The candidate must be capable of planning and... More leading the testing, implementation, and maintenance of networking (LAN/WAN) technologies and devices. The candidate must be capable of evaluating performance results, performing risk assessments, and recommending changes affecting network transport configuration/implementationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large retail company is looking for a talented Director to lead their SEM and Retail Performance function ? the highest-spend performance channel in the organization. This is a newly elevated role... More reporting to the Sr. Director of Dealership Marketing, with oversight of both RV dealership lead generation and eCommerce SEM. You?ll have real ownership, executive visibility, and the opportunity to shape how SEM and retail performance scale across 195+ dealerships and a growing eCommerce business. The Salary expectation for this role is $160k-$200k. WHAT YOU?LL OWN? $50-80M+ annual paid search budget across lead gen (195+ RV dealerships) and eCommerce? Team of 5-8 direct reports (coordinators, specialists, etc)? Strategic roadmap for SEM and retail performance, including storytelling and executive communication? Partnership with executive leadership ? this is a high-visibility role with regular readouts to the CMOWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less