Job Search Results for service desk

He/She will play a critical role in supporting the technology modernization journey by delivering expert-level service delivery and end-user support. This role is essential in enabling the adoption... More and optimization of hybrid joined Lenovo Laptops, Microsoft 365 (M365) services, AI Tools and other modern workplace technologies, ensuring alignment with enterprise IT transformation goals.Job Responsibilities:?Serve as a frontline enabler of the bank?s modernization initiatives by supporting M365 tools (Teams, SharePoint Online, OneDrive, Outlook, Intune, etc.), AI Tools and ensuring seamless user adoption.?Receive and manage support requests via the Support Center and Walk Around Services, maintaining accurate records in the incident management system and resolving issues with a customer-first mindset.?Perform advanced troubleshooting and root cause analysis for complex technical issues across desktop, virtual, and cloud environments.?Collaborate with infrastructure and application teams to support the rollout of new technologies and system upgrades aligned with modernization goals.?Assist in the configuration and administration of modern endpoint management tools (e.g., Intune, Autopilot), security baselines, and compliance policies.?Contribute to the evaluation and implementation of emerging technologies that enhance operational efficiency and user experience.?Maintains clear communication with end users throughout resolution process and proactively follows through on outstanding issues until full resolution is confirmed.?Provide clear, timely communication to IT leadership, business units, and project teams regarding incidents, trends, and improvement opportunities.?Create and maintain detailed knowledge base articles and how-to guides to empower end-users and enhance their understanding of modern workplace technologies.?Upholds high standards of professionalism, empathy and accountability in every customer interactionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of Insight Global's clients, a large insurance company, is hiring for a Front Desk Receptionist in Huntsville, AL. The responsibility of the Front Desk Receptionist position is to serve as the... More primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to: ? Answer, screen, and direct telephone calls? Maintain telephone system and agency directory? Process incoming and outgoing mail; deliver outgoing mail to Post Office Box? Morning walk-through checklist? Maintain the reception area and conference rooms (clean and book rooms)? Maintain kitchen area clean refrigerator, coffee pots and dishes, refresh snacks, turn TV on/off? Maintain copy rooms? Maintain inventory and order office supplies as needed? Liaison for office supplies such as shred company, coffee company, Office Max, FedEx, UPS,? Maintenance, etc.? Answer basic policy owner/policy benefit questions and handle change requests? Occasionally may act as administrative support for financial representatives/staff as needed? Complete and/or assist with projects as assigned by the Office Manager/Director of Operations? Order lunch for meetingsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking Field Service Technicians to provide day-to-day support within a hospital environment. This role focuses on device lifecycle management, end-user support, and light project-based work... More to ensure clinical and administrative teams have reliable, efficient technology.This position is ideal for someone who thrives in a fast-paced, patient-centered environment, enjoys hands-on technical support, and can effectively balance operational responsibilities with ongoing initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The largest LTL carrier in North America is looking for an IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support... More critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This candidate will handle most clerical duties associated with a medical clinic. They will assist in scheduling new patient appointments, checking patients in, check patients out, assemble new... More patient and hospital follow up charts, and prepare patient charts. They can have upwards of 400 patients in their clinic each day so this person needs to be comfortable with a fast-paced environment!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This candidate will handle most clerical duties associated with a medical clinic. They will assist in scheduling new patient appointments, checking patients in, check patients out, assemble new... More patient and hospital follow up charts, and prepare patient charts. They can have upwards of 400 patients in their clinic each day so this person needs to be comfortable with a fast-paced environment!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Manager / Senior Manager, Global IT Service Delivery & Expert Enablement is responsible for leading a global IT Tier 2 support organization and ensuring the delivery of exceptional technology... More services to experts, consultants, and business professionals worldwide. Ensuring consistent, high-quality support for endpoint devices, office technologies, and in-person user needs. This role serves as a critical bridge between end-user (aka Expert) technology support, infrastructure operations, cybersecurity, workplace technology, and business stakeholders. This leader will oversee geographically distributed support personnel across multiple offices (50+) and countries, driving a consistent, scalable, and high-quality service experience across the firm. The role combines operational leadership, service delivery management, stakeholder engagement, technical escalation management, process improvement, and technology enablement.In alignment with the firm?s digital-first support strategy, this role plays a critical part in reducing recurring issues, improving upstream support effectiveness, and enabling shift-left initiatives. Success in this position requires a customer-centric leader who understands the unique technology demands of professional services organizations where technology availability, responsiveness, security, and expert productivity directly impact client service delivery and revenue generation. Requiring a balance of hands-on operational leadership, technical expertise, and proactive problem management, with a focus on improving service quality, reducing demand, and contributing to a more efficient, scalable, and modern support organization.Key ResponsibilitiesGlobal Service Delivery Leadership?Lead and develop a global IT Tier 2 Service Delivery organization supporting experts, consultants, and corporate users across multiple regions and time zones.?Establish and maintain global service delivery standards, operating procedures, service metrics, and support models.?Partner closely with Service Desk, Infrastructure, Cybersecurity, Enterprise Applications, Asset Management, and the IT Project Management Office (PMO) teams to provide seamless end-to-end support services.?Ensure consistent service quality, responsiveness, and customer experience across all offices and regions. Expert Enablement & Business Partnership?Serve as a trusted technology advisor to consulting practices, experts, and business leaders.?Develop a deep understanding of how consulting teams leverage technology to support client engagements, expert testimony, data analytics, investigations, and project delivery.?Partner with business stakeholders to identify opportunities to improve productivity, collaboration, and client service through technology.?Support high-profile client engagements and executive stakeholders requiring white-glove service and rapid issue resolution.Operational Excellence?Ensure consistent, high-quality delivery of Tier 2 support services, meeting or exceeding established SLAs, response times, and resolution targets?Drive rapid and effective resolution of complex incidents, minimizing business disruption and reducing repeat escalations?Reduce repeat incidents and support demand by identifying patterns and partnering with Tier 0 and Tier 1 on automation and knowledge improvements?Standardize desk-side support processes, procedures, and tools to ensure consistency across locations and technicians?Maintain accurate and effective documentation, including runbooks, knowledge articles, and resolution procedures to support a knowledge-first model?Optimize field support operations, including dispatch, on-site support, and hardware lifecycle activities (provisioning, refresh, break/fix)?Drive continuous service improvement (CSI) initiatives using data and performance metrics to enhance efficiency and service quality?Monitor and report on key operational metrics, including MTTR, escalation rates, repeat incidents, and technician productivity?Strengthen end-user experience by ensuring professional, responsive, and solution-oriented on-site and remote support interactions?Partner with engineering and infrastructure teams to align on standards, reduce technical debt, and improve supportability of platforms?Continuously evaluate opportunities to shift-left or shift-down work (enabling Tier 1 or Tier 0) to improve scalability and cost efficiencyLeadership & Team Development?Recruit, mentor, develop, and retain a high-performing global support organization.?Foster a culture focused on customer service excellence, accountability, collaboration, and continuous improvement.?Build succession plans and career development pathways for support personnel.?Promote knowledge sharing and operational consistency across regions.Technology & Project Leadership?Represent Service Delivery requirements during technology implementations and transformation initiatives.?Collaborate with infrastructure and cybersecurity teams to ensure supportability, security, and operational readiness of new technologies.?Participate in technology roadmap planning and strategic initiatives impacting the end-user computing environment.?Support Microsoft 365, Teams, collaboration technologies, endpoint management, AI enablement initiatives, and workplace modernization efforts.Salary range is determined by the client during the interview process and expected rate is projected to be between 125-170k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description:Insight Global is seeking a Tier 1/2 Help Desk Support/End User Support Technician to join a growing cloud-based PC environment in Durham, NC. This individual will play a key role in... More providing Tier 2 technical support while managing incoming tickets and ensuring a seamless user experience. The ideal candidate is hands-on, customer-focused, and experienced in Active Directory and Microsoft environments. This role offers flexible part-time hours and the opportunity to work in a modern, cloud-driven technical setting while supporting day-to-day operations across end user systems and infrastructure.Day-to-Day:? Manage and resolve tickets through the Freshworks ticketing system? Provide Tier 2 technical support to end users? Handle user onboarding and offboarding (account setup, permissions, equipment provisioning)? Configure and deploy PCs for new hires (Pod PC setups)? Troubleshoot hardware, software, and connectivity issues? Set up and maintain AV equipment and printers? Support a fully Microsoft-based environment? Ensure timely resolution and documentation of all support requestsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The team is entering the business of aggregating and trading mortgage assets, requiring strong oversight of risk, processes, and all components involved in mortgage acquisition and securitization.... More This role is essential to ensuring the desk is built with the right operational and technical foundation.Key Responsibilities?Partner closely with newly hired Front Office stakeholders to capture business requirements and translate them into a scalable operating model?Define clear, structured requirements for technology teams, ensuring alignment across workflows, data, and downstream impacts?Support the design and implementation of processes tied to the full mortgage whole loan lifecycle, including: ?Trade settlement and purchase/sale execution?Loan boarding and data integrity?Cash flow reconciliation and remittance oversight?Corporate actions and lifecycle events?Servicer oversight and relationship management?Act as a central point of coordination across multiple workstreams (Technology, Operations, Legal, Credit, Tax, Accounting, Liquidity/Funding)?Drive progress in a new and evolving environment, bringing structure to ambiguous or undefined processes?Ensure the final solution is both operationally sound and technically scalable, and delivered on timeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local school district will be hiring a team of consultants to complete their end of year/into summer school/back to school support project. This person will respond to help desk tickets, phone... More calls, and walk-ups to troubleshoot basic hardware, software, and connectivity issues. They will also support district-issued devices (Windows laptops, Chromebooks, iPads), including setup, imaging, updates, and basic repairs as well as helping users with password resets, login issues, MFA support, and account access across district systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less