Job Description
The largest LTL carrier in North America is looking for an IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
4 years of experience in a Tier 2/Tier 3 IT operations, IT support, service management, incident management, or related disciplines
ServiceNow Platform
Experience managing incident queues, ticket workflows, and service-related escalations.
Strong communication and stakeholder management abilities.
Resolve incidents within established SLAs, with a target resolution timeframe of 24–48 hours.
Ability to coordinate multiple workstreams and collaborate across diverse technical teams.
Nice to Have Skills & Experience
Bachelor's Degree
Hands-on experience with Jira.
ITIL Certification
Program or project coordination experience
ITSM, Incident Management, Problem Management, or Service Desk experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.