Job Search Results for Customer Service

Marketing Engineer

Insight Global is hiring a Marketing Engineer to build the infrastructure that enables marketing to scale synergistically. The successful candidate will be building and operating the data enrichment... More pipeline and precision outbound engineer, followed by broader automation, agents, and marketing systems. The candidate will be operating equally in acceleration (automating repetitive, rule based work) and invention (building capabilities no one has asked for yet).Responsibilities:Data enrichment pipeline:Build and operate a data pipeline that pulls creator performance data, identifies active vs inactive channels, and enriches qualified contacts with engagement, format, and revenue signalsOwn delivery of high quality, classified data at scale (need to have 15k contacts enriched by the first sprint)Creator classificationDevelop and maintain a creator segmentation system based on growth, content format, and monetization potentialContinuously translate raw platform signals into structured, up-to-date targeting data Precision outbound operationsExecute daily, personalized outbound campaigns using AI-powered tools with clear lead prioritizationMonitor and optimize performance across replies, sentiment, multi-touch engagement, and unsubscribesMarketing infrastructureOwn CRM and marketing data integrity, ensuring accurate attribution from outbound activity through paid customer conversionMaintain reliable funnel and performance reporting within the marketing dashboard Eventually identify repetitive workflows across marketing functions and design automations or AI agents to eliminate inefficienciesBuild and launch scalable systems for competitive monitoring, automated reporting, lifecycle triggers, content infrastructure, and case study generationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Performance Engineer - Desktop Applications

. In this position, you will dive deep into the architecture and execution of our software, exploring the intersection of architecture and infrastructure, and identifying and resolving performance... More bottlenecks to deliver a seamless user experience for our global customers and internal stakeholdersPerformance Analysis: Analyze and understand the resource consumption and performance characteristics of large-scale enterprise applications. ?Bottleneck Identification: Investigate and pinpoint performance bottlenecks related to machine-level and infrastructure resources, including GPU, CPU, and memory, within our complex software ecosystem.?Problem Solving & Debugging: Proactively diagnose and debug complex performance issues, implementing effective solutions to optimize application efficiency and reliability for our products and services.?SDLC Integration: Apply a strong understanding of the Software Development Life Cycle (SDLC) to influence application design and development for optimal runtime execution, aligning with our engineering standards.?Monitoring & Telemetry: Utilize monitoring and telemetry tools to gather insights, track performance metrics, and identify areas for improvement.Impact You'll Make:By meticulously identifying and eliminating performance bottlenecks, you will directly contribute to freeing up valuable computational resources. This optimization will not only enhance the user experience for our diverse customer base but also lead to significant savings in operational costs, reduce infrastructure strain, and accelerate development cycles, ultimately driving greater efficiency and innovation across the company.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Power Platform AI Developer

Seeking a Senior Power Platform Developer with advanced AI capabilities to design, build, and deploy intelligent, enterprise scale solutions for CMS. This role is ideal for a long term Power Platform... More expert who has evolved into AI enabled development, regularly building and deploying Copilot agents, Power Virtual Agents, and AI Builder solutions in real production environments.You will work on new AI initiatives partnering closely with technical and business stakeholders to deliver secure, compliant, and user centric automation and conversational AI solutions that support 10,000+ users across the CMS enterprise within Power Platform Applications.Key ResponsibilitiesDesign, build, and deploy AI enabled Power Platform solutions, including Canvas Apps, Model Driven Apps, Power Automate flows, and Dataverse integrationsOptimize agent and automation performance for scalability, reliability, and user experience within Power Platform ApplicationsDesign agentic AI solutions that support intelligent decision making and workflow automation within Power Platform Applications Apply Microsoft Responsible AI principles, enterprise governance standards, and compliance controlsEnsure solutions align with CMS security, data protection, and compliance requirements (including retention and records management considerations)Translate complex stakeholder requirements into scalable technical solutionsConfidently engage with demanding, customer facing stakeholders, explaining design decisions and tradeoffsProduce clear technical documentation and mentor junior engineersActively participate in Agile ceremonies, DevOps practices, and solution reviewsCompensation:$65/hr to $75/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior AI Engineer

Insight Global is looking for a fully remote Senior AI Engineer to join a logistics/supply chain customer to support their automation initiatives and organization build out. Day to day:? ... More Design, develop, deploy, and maintain AI agents and software that enhance and support supply chain operations and technology.? Apply prompt engineering, Retrieval-Augmented Generation (RAG), LLM orchestration frameworks, MCP/function calling, evaluation techniques, and guardrails to optimize LLM integrations and build AI agents tailored to enterprise use cases.? Ensure software engineering, DevOps, and cybersecurity best practices in development and deployment, including CI/CD pipelines, source control, and secure coding standards.? Design and build, or collaborate with data engineering teams to develop, data models and pipelines that support and feed AI solutions, ensuring scalability, reliability, and data quality.? Develop AI agent software and integrations using Python, SQL, and frameworks such as Flask and FastAPI.? Build agile and portable AI solutions using containerization tools like Docker and Kubernetes.? Collaborate with business and product stakeholders to understand use cases and educate teams on AI capabilities.? Work closely with IT teams (infrastructure, InfoSec, data engineering) to define internal requirements and ensure seamless integration.? Communicate effectively with leadership to secure resources, address issues, and provide project updates.? Take ownership of projects end-to-end with minimal supervision.? Mentor junior engineers on best practices in AI and software development through pair programming, code reviews, and architectural guidance.? Stay current on emerging AI technologies and trends and contribute to the organization?s AI roadmap.Pay rate: 78-80/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote QA Test Engineer

Insight Global is looking for a Remote QA Test Engineer in support of one of our large healthcare clients. The QA Test Engineer plays a critical role in ensuring the quality, reliability, and... More functionality of member-facing applications across web and mobile platforms. This individual will support the Member Portal team, testing web and mobile applications, APIs, and chatbots that support member experiences. Reporting to the QA Manager, this role collaborates closely with developers, product owners, and other project stakeholders to maintain high-quality application standards throughout the development lifecycle. Their day to day includes: - Execute manual and automated test cases to validate application functionality, performance, and usability across web and mobile platforms.- Contribute to the creation, review, and maintenance of comprehensive test plans and test cases for application-specific testing.- Identify, document, and track defects with clear, detailed reproduction steps and supporting evidence.- Perform functional testing to ensure features meet defined business and technical requirements.- Collaborate closely with developers, product owners, and project teams to align testing efforts with IT objectives, business processes, and client needs.- Participate in test case reviews and provide feedback on application behavior, edge cases, and potential risks.- Support the team?s transition from manual testing toward automation, contributing where possible to automated test coverage.- Maintain a strong focus on quality, usability, and overall member experience.Compensation: $40/hr - $49/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Level 1.5 Support

A large pharmaceutical client is looking for a level 1.5 Veeva Support team member to join their team. This role provides comprehensive technical support and system management across multiple... More regulatory and document management platforms. Responsibilities include end-to-end support (L1?L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docuBridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity working EST hours in LATAM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Taxonomy Analyst (SKU & Product Data Focus)

We are building a Master Data team to support a scalable, searchable, and high-quality digital experience across our website and distribution network. The Taxonomy Analyst will play a key role in... More designing, maintaining, and governing SKU-level product taxonomy and classification, ensuring clean product content, accurate specifications, and strong search performance.This role will initially focus on SKU data supporting website build-out and distribution center enablement, with future expansion into customer and supplier data domains.You will work closely with a Senior Taxonomy Manager, Experience Manager, and cross-functional partners across eCommerce, Supply Chain, IT, and Category Management.Key ResponsibilitiesBuild, maintain, and evolve product taxonomies and classification structures across 700+ categoriesSupport website product content including attributes, specs, bullets, and digital metadata to improve search and discoverabilityEnsure data quality, consistency, and governance across SKU dataPartner with business and technical teams to align taxonomy with evolving business needsSupport distribution center (DC) data needs as the organization transitions from Direct-to-Branch to field-based DCsCollaborate with third-party taxonomy partners in the short term, with a long-term goal of bringing ownership in-houseUse PIM tools to manage and audit product data at scaleAssist in defining and enforcing data standards and best practices across teamsPay Rate: $40-$58 an hour depending on skills and experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE HRIS Analyst

- A customer is seeking a fully remote HRIS Analyst. This role will serve as a strategic partner between HR, Payroll, and IT, ensuring HR processes are aligned with enterprise IT standards for... More security, auditability, and scalability. This role is critical in helping modernize and streamline HR systems while maintaining strong relationships with HR and Payroll stakeholders. - The ideal candidate brings a consulting mindset, deep technical expertise in UKG Pro with ADP and LMS integrations, and the ability to navigate complex organizational dynamics. Success in this role requires the ability to build trust, understand current-state processes, and guide teams toward more standardized, secure, and efficient future-state solutions. - Partner closely with HR and Payroll to understand existing processes and identify gaps relative to IT, security, and audit requirements - Provide thoughtful recommendations to align HR workflows with enterprise IT standards while respecting functional ownership - Act as a trusted advisor, helping HR understand why certain processes must follow IT governance models - Influence without authority, guiding teams toward adoption of standardized processes and controls - Serve as the primary subject matter expert for UKG Pro, including configuration, enhancements, and ongoing optimization - Manage and support integrations between UKG Pro, ADP, LMS platforms, and other HR-related systems - Support multiple platform versions and integration patterns as systems evolve - Develop and maintain reports, dashboards, and analytics within UKG Pro to support HR, Payroll, and leadership needs - Can pay up to $130,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Delivery Manager - E-procurement

We are seeking an experienced Delivery Manager to provide strategic delivery oversight for a highly visible, enterprise eProcurement platform. This role is ideal for someone who operates above day to... More day project execution?bringing structure to ambiguity, orchestrating work across multiple teams, and ensuring delivery outcomes align with product and business priorities.This individual will partner closely with Product and Engineering leadership and serve as the connective tissue across a highly matrixed IT environment.?Act as the strategic delivery lead overseeing multiple interdependent initiatives rather than managing a single project?Translate ambiguous direction into structured delivery plans, timelines, and dependencies (this is the most critical capability)?Partner closely with: oProduct leadership (including the Product VP)oDelivery and program leadershipoCross functional IT partners to align sequencing and pace of work?Coordinate and guide Project Managers to ensure: oProper sequencing of workstreamsoProactive dependency and risk managementoResolution of delivery friction where efforts collide across teams?Provide clear, concise status, risk, and delivery updates focused on outcomes?not just activity?Develop a deep understanding of the eProcurement platform, including: oHow it supports buyers submitting product requestsoIts integration with external procurement systems (e.g., Ariba like integrations)oUse cases such as customer hierarchy and complexity modeling?Ensure product documentation, workflows, and delivery artifacts remain current and aligned?Leverage AI and automation tools (e.g., Copilot, AI generated notes, workflow automation tools) to optimize delivery operations?Navigate a highly matrixed environment, influencing without authority as needed$50/hr to $62/hr. - Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Recruiting Coordinator

Interview Process? Round 1: Direct contact with Recruiter/Hiring Manager (Liz Contreras)? Final Round: Interviews w the Business Partners Description We are looking for a proactive Recruiting... More Coordinator based in Mexico to join our global Recruiting Operations team. This isn?t just a high-volume scheduling role; we are looking for a process-oriented professional who can act as a partner to our recruiters and business leaders. You will manage the logistics of the interview life cycle while identifying opportunities for automation and workflow improvements.The ideal candidate will be a "proactive architect" of the coordination process, comfortable navigating a hyper-growth environment and partnering with senior stakeholders. Key Responsibilities? Process & Ops Support: Drive efficiency by focusing on automations and improving existing workflows; this is a process-heavy role rather than purely transactional.? High-Volume Coordination: Manage 200?300 interviews per month across North America and Mexico, supporting multiple recruiting zones.? Recruitment Partnership: Support 5?7 recruiters and interface with ~10 business partners, providing clear updates and logistical management.? ATS & Tool Management: Utilize Greenhouse, Slack, Zoom, and Guide (AI Interviewing School) to maintain candidate status and compile interview packets.? Lifecycle Administration: Assist with job postings, candidate tracking within the ATS, and coordinating with payroll for the employee referral system.Cultural Alignment: Champion and embed core cultural principles (Customer Success, Growth Mindset, etc.) as we scale globally.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less