Job Search Results for Customer Service

Project Communications Manager

Insight Global is seeking a Project Communications Manager to join a critical project with one of the largest consulting and advisory firms in the world. This individual will support the planning and... More execution of product and initiative rollouts while providing strategic communications direction to internal teams and end users. The role will partner closely with product leadership and project teams to ensure messaging is clear, consistent, and aligned to project goals throughout the full lifecycle. The Project Communications Manager will act as a key liaison between leadership, cross-functional teams, and users to drive engagement, adoption, and change readiness.Lead development and execution of comprehensive communication and rollout plans for product initiativesDrive product marketing and user-focused messaging to support adoption and change management effortsAlign communication strategies with overall project goals and stakeholder expectationsCoordinate cross-functional communications across project, product, and leadership teamsDevelop and manage user communications across multiple channels (email, presentations, updates, etc.)Guide teams on communication best practices, messaging standards, and timingEnsure stakeholders are informed, engaged, and prepared for upcoming changes and releasesSupport leadership with strategic messaging and communication planningAct as the primary communications point of contact for project-related initiativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Devops Engineer

Data Migration & SQL SupportWrite, review, and execute T-SQL scripts to support customer data migration requestsValidate data integrity before and after migration operationsDocument migration... More procedures and outcomes for repeatabilityWork within established change control processes when executing scripts against production databasesTier 2 Platform SupportOwn escalated support tickets from triage through resolution and documentationInvestigate issues across Azure-hosted web apps, APIs, and databases using logs, query results, and Azure MonitorDebug production issues and develop workarounds; coordinate code-level fixes with the Dev teamCommunicate clearly with both internal teams and external clients ? translating technical findings into plain language and setting accurate expectationsMaintain accurate, complete ticket documentation throughout the lifecycleDeployments & Release OperationsExecute deployments to non-production environments independentlyExecute production deployments under supervision; progression toward independent ownership over timeAuthor, test, and execute schema and data upgrade scripts without supervisionWork within Azure DevOps pipelines and follow established change control processesScripting, Automation & InfrastructureWrite C# and PowerShell to automate operational tasksOperate the team?s administrative utilityManage Azure infrastructure: web apps, Functions, APIs, Azure SQL DatabaseAdminister Linux (Ubuntu) VMs as neededPerform administrative tasks in Citrix, Salesforce, and other third-party platformsAssist with vulnerability remediationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Address & GIS Specialist

A telecommunications company is seeking an Address & GIS Specialist to serve as the single owner of address data across the organization. This role is critical to customer serviceability, fiber... More network operations, 911/MSAG compliance, and investor reporting. The specialist will manage large address datasets end-to-end, ensuring accuracy, consistency, and compliance with USPS addressing standards and NENA / 911 requirements. Working closely with the GIS & Mapping team, this role acts as the address subject-matter expert, supporting passings reports and other high-visibility data used across operations, marketing, and leadership.The ideal candidate has hands-on experience managing large address datasets, familiarity with 911 / MSAG and NENA standards, and experience with USPS address validation. General GIS experience (Esri / ArcGIS) is preferred but not required; addressing accuracy and data discipline are the top priorities. This is a fully remote position in Colorado, Nebraska, Indiana, or Missouri. Contract-to-hire role with clear ownership, visibility, and long-term impact as the company scales. $35-$40/hourCandidates with backgrounds in telecom, fiber, utilities, or other regulated infrastructure environments are strongly encouraged to apply.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

P&C Sales Agent

Salary: 45k + uncapped commissionLocation: Remote (Anywhere but NY, MA or CA)Shift Options: 10AM-7PM EST, 11AM-8PM EST, or 12PM-9PM ESTMy client, one of the largest providers of property and casualty... More solutions is looking to add a new class of P&C Insurance Sales Representatives to their growing Household Insurance Solutions Team. We are looking for self-motivated, high energy individuals with 2+ years of sales & insurance experience holding a P&C license to join the team, where you will sell property and casualty insurance to a captive portfolio of 1.5 MM+ existing mortgage clients. On average, you will make 40 outbound calls a day and receive up to 10-15 inbound calls a day handling inbound sales calls, following up with warm leads to attempt one-call-closes, and quote home and auto policies through a rating system. You will be required to complete a Practical Skills Assessment after your first 4 weeks and successfully demonstrate you are able to take a call from intake through quoting process (simulated customer interaction) and know the sales workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Critical Power Systems Manager

Verify mechanical system performance and control sequences; track, manage, and resolve defects or punch-list items identified both before and during commissioning.Develop and perform commissioning... More activities for infrastructure projects delivered at active datacenter sites.Validate operational procedures during the post-turnover, pre-customer-load phase.Contribute to building a standardized process for mechanical turnover documentation, ensure proper storage in the designated repository, and confirm operator training and readiness.Perform physical site reviews and mechanical infrastructure assessments focused on reliability, efficiency, and risk; maintain mitigation plans and drive them to closure.Capture field changes, communicate operational impacts to the receiving team, and ensure all readiness gaps are addressed before handoff.Collaborate with Design & Construction, Commissioning, Site Operations, and Reliability Engineering to align standards and continuously enhance readiness playbooks.Continuously evaluate processes and procedures, recommending improvements that enhance the operation and efficiency of datacenter mechanical systems and design.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Veeva Support Analyst - LATAM

A large pharmaceutical client is looking for Veeva Support Analyst to join their team. This role provides comprehensive technical support and system management across multiple regulatory and document... More management platforms. Responsibilities include end-to-end support (L1?L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docuBridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity in LATAM, working US ET hours.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior MuleSoft Technical Architect

1. Use Case Discovery & StrategyHelp identify and prioritize POC integration use case(s) (initial focus: Palantir or Oracle integration with Tableau)Define business-aligned integration strategy that... More drives outcomesAssess current integration landscape and determine where MuleSoft fits best2. Technical Foundation & ArchitectureDesign API architecture through PCE to support identified use casesEstablish API-led connectivity patterns and architectural standards3. Center of Excellence (CoE) SetupDefine operating models for long-term MuleSoft successEstablish development standards and best practicesCreate pathways for knowledge transfer4. Accelerated Delivery & Risk MitigationProvide ongoing oversight to minimize technical debt during any build phasesLeverage product expertise and product engineering reach back Support POC demonstration and validation effortsKey Scope for This Engagement:The architect will design and help the customer with a POC for an API architecture through PCE to enable integration between Palantir or Oracle and Tableau, establishing the technical foundation for broader integration capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Controller

Insight Global is seeking an experienced Project Control Analyst who thinks big, act fearlessly, and creates an inclusive environment that drives positive impact to join our team. One team with... More infinite opportunities. As a Program Control Analyst, you will play a critical role by supporting the planning, tracking, analysis and reporting of various types of programs. You will collaborate with the program team to create, maintain and status program schedules. You will act as an advisor to the PM and will influence good decisions for the program, company, and customer. You will be responsible for establishing and maintaining the Cost Baseline and Estimates at Complete. Your attention to detail will allow you to analyze schedule impacts, perform ?what if? scenarios and help to develop recovery plans utilizing Critical Path methodologies and other metrics. Working across our dynamic Program Control team, you will interface daily with Program Managers, finance personnel, human resources and all employees in a team environment specifically designed to achieve program and professional success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Architect

A growing Software Development company based in Boulder, Colorado is looking to add a Data Architect to their team. This role will own the optimization and re-architecture of an existing data... More platform, focusing on improving performance, scalability, and cost efficiency. The Data Architect will work extensively with donor and customer data, including giving history, contact information, and engagement data, ensuring it is clean, well-modeled, and optimized for analytics and reporting. Responsibilities include a blend of operational support and project-based architecture work, such as managing data model enhancements, onboarding new data sources, resolving data issues, and handling incoming requests, while also leading larger initiatives to redesign dbt models, optimize Snowflake usage, standardize business definitions, and support analytics and Tableau reporting through well-structured, reliable data models. This position will be fully remote. This position is offering an hourly rate of $50-65/hr based on years of experience. If this sounds like the role for you, please apply today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Software Engineer (Full Stack)

Insight Global is looking for a Senior Software Engineer for one of our retail clients in Des Moines, IA. As a Senior Software Engineer, you'll work as a member of a cross functional agile team... More focused on building a mobile application from scratch. You'll create reusable components that are shared across many application and work with other team members to cross-pollinate ideas and skills. You'll find, monitor, and address performance issues and take features from conception to final production deployment. In the role, you'll contribute heavily to user story definition that takes our technology stack into consideration, but also continue to push the bounds of what is possible. You'll work in a highly collaborative environment and mentor other engineers. Software Engineers will be working on full stack development with customer facing product but all working on the back end as well. The annual salary for this role is between $130,000 - $150,000.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less