Job Search Results for customer service remote

Remote Enterprise Architect

Insight Global is seeking a Senior Enterprise Architect to support a federal customer. The ideal candidate will provide enterprise architecture focusing on enhancements, repository maturity,... More framework development, and modeling/diagrams. Some of the day-to-day responsibilities include:?Redefine and document the customer's EA practices and repository using the most current Strategic Plan, Office of Management and Budget (OMB) guidance, Federal Enterprise Architecture (FEA) Reference Models, and industry best practices.?Enhance, maintain, and update the EA Repository, ensuring alignment with OMB guidance, Treasury standards, and IT policies.?Support the refinement of the customer?s EA Framework, including documentation of policies, glossary, models, and business rules.?Create and maintain enterprise-level models, diagrams, and canvases (e.g., baseline and target states, capability maps, system interaction models) to support analysis, governance, and decision-making.?Provide support to the Architecture Review Board (ARB) and related governance processes, including preparation and evaluation of review materials, meeting documentation, and recommendations to ensure compliance with EA standards.?Provide mentoring, documentation, and on-the-job knowledge transfer to government staff to improve internal EA capabilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote (East Coast) - Sales Manager

Insight Global is seeking a Sales Manager for one of our dental implant client?s based in Boston, MA. This role will be able to sit remotely (need to be local to the East Coast) but does require... More travel about 30% of the time. To start, the role will be focused on building and maintaining strong relationships with current clients and ensuring excellent customer service. We are looking for someone who can develop and execute strategies to drive growth targeted at new and existing clients. You will be the sole salesperson in the U.S managing the pipeline from lead generation to closing sales, ensuring that sales targets are consistently met. The idea of this role is for someone to come in and build out the sales team under them. You will work with marketing teams to develop and implement promotional activities and sales campaigns. In addition to that, you will be required to prepare and present sales reports, forecasts, and performance analysis to senior management. Additional responsibilities will include: - Handle negotiations, pricing, and contract discussions with clients to maximize revenue - Actively seek out new business opportunities through networking, industry events, and cold calling - Provide feedback and market insights to improve the company's product offerings and service delivery - Maintain up-to-date knowledge of industry trends, competitors, and product innovations - Travel as necessary to meet clients, attend events, and promote the company?s services and productsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Application Support Engineer (12-9EST)

A large financial organization is seeking a Remote Application Production Support for a contract opportunity to support our 12-9pm EST shift. This individual will serve as a SR Technical Support... More person for Real Time Payment Rails on the TechOps Team, overseeing incident response, mentoring offshore engineers, and driving continuous improvement across monitoring, tooling, and documentation. Additionally, they will be collaborating closely with Networking team, Mainframe teams due to system integration points. Other responsibilities will include: Leadership & Strategy?Build deep expertise in RTP integrations and transaction flows.?Establish cross-functional relationships across payment rail teams.?Own escalation decisions and handoffs from TechOps to development.?Mentor offshore engineers.?Lead postmortems, RCA reviews, and playbook updates.Incident Monitoring & First Response?Monitor SiteScope and Splunk alerts for system health and transaction anomalies.?Perform initial triage using documented playbooks.?Escalate critical issues to on-call development and leadership.Troubleshooting & Analysis?Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools.?Run SQL queries on RTP-related databases (Aurora or equivalent) to validate data integrity.Ticket Management & Shift Coverage?Log and manage incidents in ServiceNow and Confluence.?Ensure smooth shift handovers with detailed documentation.?Own EST to IST shift transitions and knowledge continuity.Technical Leadership?Lead L2 troubleshooting for RTP services and integrations.?Evaluate customer impact of unplanned dependency outages, and planned maintenance. ?Collaborate with SRE and DevOps teams to debug containerized services (e.g., AWS/ECS/Fargate).?Drive RCA and postmortem processes for critical incidents.?Maintain and improve technical documentation and playbooks.Tooling & Automation?Enhance Splunk alerting and dashboard visibility.?Collaborate with SRE/DevOps to improve SiteScope/Splunk alerts & configurations.?Develop automation scripts for monitoring.?Define and maintain SLO-based alerting thresholds.On-Call & Reliability?Participate in 24x7 on-call rotation.?Partner with development teams to improve CI/CD reliability and observability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote - Director of Payer Enrollment

About the Role:As Director of Payer Enrollment, you will play a crucial role in the leadership of ourPayer Enrollment team. Our PE Team is core to our business and is responsible for making surepayer... More enrollment execution runs smoothly. You are succeeding in this role when the PE team is:scaling efficiently, making high quality, data-driven decisions, and embracing a culture ofcontinuous process improvement.We?re looking for someone who has the ability to act tactically as well as strategically,possesses extensive work experience related to task-based workflows and quality metrics(KPI?s), as well as a demonstrated ability to drive results across a variety of workstreams. Theideal candidate is extremely comfortable conducting ongoing performance analysis and is ableto identify meaningful opportunities with both internal and external stakeholders and define andimplement subsequent action plans.The role will report directly to the Senior Director of Operations.Responsibilities:? Develop and manage Payer Enrollment leaders at various levels of professional tenure.Help your direct reports grow their skills via mentorship, 1:1s, and reviews? Support measuring and planning for the team?s performance, capacity, and growthtargets? Implement new, as well as optimize existing, tools, processes, systems, and productsthat streamline the Payor Enrollment team?s work and increase their efficiency/accuracy(i.e standardized playbooks, communication templates, training materials, resourceguides, automation features, advanced tooling, etc.)? Works with both internal and external stakeholders to resolve complex providerenrollment issues as they arise? Owning, measuring, and providing insights on renewal forecasts, customer health,customer surveys, and product usage.? Serve as the primary point of contact for customer-facing issues related to overallperformance and/or quality to effectively resolve escalations.? Manage and improve the systems that help support the team?s processes. Currentsystems include proprietary and public ones (e.g. Front, GSheets, Salesforce)? Design and conduct training regarding provider enrollment process and systems/processimprovement initiatives? Constantly learn about industry best practices and bring new ideas to the organizationabout how to drive efficiency, growth and customer outcomes? Direct ownership over Medallion?s PE function to consistently drive operationalexcellence and cost efficiency.? Certifications: Consider requiring or preferring certifications such as CPCS (CertifiedProvider Credentialing Specialist) or CPMSM (Certified Professional Medical ServicesManagement).Industry Network: Established relationships with payer representatives and industryassociations.? Crisis Management: Experience managing large-scale disruptions (payer policychanges) with resilience and minimal customer impact.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Sr. SFMC and DC Engineer

An employer is looking for a Technical Producer that can sit anywhere in the US. This person will be helping support end business users in the process of developing, coding, and launching complex... More email and SMS campaigns. This role focuses primarily on translating end user stated business objectives into actionable solutions and understanding end user communication needs and data streams. This includes designing and documenting solutions to leverage automation, dynamic content, data-driven segmentation, and other sophisticated Salesforce Marketing Cloud capabilities to maximize end user success. This role includes using Salesforce Marketing Cloud's proprietary scripting language, automation, and database tools to execute highly dynamic, data-driven campaignsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Helpdesk Analyst

IT Helpdesk Agents are responsible for providing support for all technologies used by our Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our... More Operators, Team Members and each other.If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of our culture by fostering collaboration and community.Provide an effortless customer experience through online or phone response to make it easy forrestaurants to get answers and solve problems? Utilize ticketing system to communicate and thoroughly document issues and opportunities? Manage ticket queue daily to make sure all tickets are updated and communicated resolvedeffectively? Diagnose and troubleshoot simple and complex issues for both IT hardware and software byutilizing all available resources provided, such as remote access tools, automation scripts, andmonitoring platforms? Using KCS methodology, contribute to the knowledge base by flagging, editing and creatingarticles? Follow all Standard Operating Procedures? Advocate for the restaurants and own issues until completion? Maintain restaurant and business acumen by attending and pass all required training toadequately support the platforms and restaurants? Support departmental goals such as Quality, Customer Satisfaction and other key metrics.? Adhere to published work schedule and maintain excellent attendance? Demonstrate relentless teamwork through collaboration on team projects and initiativesTraining will be Local onsite at the support center-After training the role will be 100% Remote. Training shift will be ; M-F , 8-5 for 3- 4 weeks and then candidates work assigned schedule.Monday-Saturday Work Week with an Off day between (Tuesday, Wednesday, or Thursday)Different Shifts Available- Must be Flexible to work either of the below shifts until the position is offer/accepted and Permanent shift is givenShifts will be provided after training.Compensation: $15/hr to $17/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

GCP Platform Administrator - INTL - India (14248ed4)

A Fortune 50 client is seeking a skilled and experienced GCP Platform Administrator to join their Enterprise Data Analytics Platform team. As a GCP Platform Administrator, you will be responsible for... More managing and maintaining our Google Cloud Platform infrastructure, ensuring the availability, scalability, and security of our cloud-based systems and services both IaaS and PaaS services. Your primary focus will be on deploying, configuring, and monitoring GCP resources, optimizing performance, and providing technical support to internal teams. You will play a critical role in ensuring the smooth operation of our cloud infrastructure and enabling seamless cloud-based solutions. This role is 100% remote in India, however candidates mut be willing to work between the hours of 1PM IST 10PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Lead Payroll Tax Researcher

Our client is seeking a Lead Payroll Tax Researcher to join their team!This position is 100% remote, offers FREE health benefits, 401k match, and so much more!Candidates must be located in one of the... More following states: Arkansas, Florida, Georgia, Kansas, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas or Virginia)Provide expert level payroll tax compliance knowledge to assist in the development and support of the company?s SaaS software solutions that facilitate tax calculations, payments and filings for Federal, states, territories and local jurisdictions including ACH processing and tax issue resolutions. Oversee the daily tasks of assigned Product Research Team members. Guide activities to ensure project, department and corporate goals are met. Operates with minimal supervision.Responsibilities ?Perform under general direction from the Manager, Product Research, Requirements and Analysis ?Work with stakeholders and decision makers to complete project tasks. Collaborate with internal teams including Customer Support, QA/Certification, IT and Data Support Specialists and external end users and taxing authority contacts?Serve as a payroll tax filling, payments and compliance subject matter expert; prioritize research requests and analyze and interpret results?Interpret regulatory information and assist in creating detailed functional specifications?Participate in payroll industry group forums, meetings, and organizations ?Maintain currency and the highest level of industry wide application knowledge to support the company?s products?Participate in Performance Reviews of team members?Develop subordinates (i.e. train, motivate, mentor, monitor conduct and work performance, oversee disciplinary actions using established company procedures) ?Maintain an in-depth knowledge of the company?s calculation, tax filing, payments, and tax profile set up products?Review and provide recommendations based upon industry standards and approve tax filing, payment, amendment, correction, and recordkeeping processes?Ensure that regulatory processes in the company?s products, in particular filing and payment functionality, comply with regulations and that existing and new filing and payment requirements are known and metWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL India - Senior AI/ML Engineer

Insight Global is seeking a remote senior INTL (India) AI/ML Engineer to join a Fortune 10 retail pharmacy client. This person will be joining the team responsible for supporting the organizations... More retail shopping applications. This AI/ML team will be using customer data to increase sales and elevate customer pain points during their shopping/check out experience.Compensation:$12/hr to $16/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Secret Software Engineer

Insight Global is looking for a highly skilled software engineer to join one of our large federal contracting clients to support complex tasks for design and implementation of a new software system.... More The ideal candidate will work as an Agile team member developing new features, coordinate with others on the team on architecture, information security, DevSecOps, requirements, testing, and configuration management. This individual is expected to demo work for the client's customer, delivering on customer commitments. This position will be fully remote with day-to-day core responsibilities that include, but are not limited to:?Develop and maintain multiple React applications in a microservice architecture?Design, maintain, and consume RESTful APIs and GraphQL?Write unit and/or integration tests to ensure high-quality and resilient user experience?Work closely with designers, testers, other developers, and requirement manager to ensure alignment on expected functionality?Participate in code reviews, and provide constructive feedback?Daily Scrums in Agile framework; receiving/solutioning tickets through JiraHourly compensation: $45/hr - $75/hrSalary upon conversion: $95k - $150kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less