Job Search Results for it
Apr 29, 2026
Miami, FL
|
Accounting / Finance
|
Contract
|
$24 - $30 (hourly estimate)
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Our client in the investment banking space is looking for an analyst to support the firm's compliance function. This person will focus on conflicts clearance, restricted/watch lists, and information... wall management. This position requires strong analytical skills, sound judgment, and the ability to adapt to evolving systems and processes. It involves contributing to broader compliance initiatives like market soundings and trade surveillance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 30, 2026
Cumru, PA
|
Software Engineering
|
Contract-to-perm
|
$50 - $62 (hourly estimate)
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We are seeking an experienced RPA Developer to design, support, and optimize automation solutions across IT and business teams. This role owns the full lifecycle of RPA applications?from solution... design through ongoing performance monitoring?and helps maintain the overall RPA architecture and infrastructure. This is a contract to hire opportunity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 04, 2026
Houston, TX
|
Administrative Assistant
|
Perm
|
$63k - $75k (estimate)
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Salary: 70k We are seeking a detail-oriented and highly organized HR Administrative Coordinator to support day-to-day Human Resources operations in a fast-paced, multi-department environment. This... role is essential to onboarding and offboarding, employee records management, payroll support, ADP reporting, and HR system troubleshooting, with a strong emphasis on maintaining accuracy and discretion. The coordinator will work closely with another HR Administrator to update ADP Workforce Now, prepare offer letters, and manage HR processes, with responsibilities divided by region (TX, FL, VA, CA). The role also involves using a ticketing system to collaborate with IT on onboarding and offboarding tasks, ensuring smooth and timely employee transitions across the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 11, 2026
Chandler, AZ
|
Business Analyst (BA)
|
Contract,Perm Possible
|
$50 - $62 (hourly estimate)
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Insight Global is seeking a Jira SME for a large financial client in Chandler, AZ. As the global technology infrastructure organizations adopt a product centric operating model, it is important that... we manage work correctly through JIRA. As ARC, along with other projects owned by the team, are critical cross-organizational programs, this role will ensure proper management of multiple programs through JIRA, as well as assist in transitioning to JIRA including developing process, documentation and training for the team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 11, 2026
Columbia, SC
|
Project Manager
|
Contract
|
$41 - $51 (hourly estimate)
{"JobID":541012,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-81.03,"Longitude":34,"Distance":null},"State":"South Carolina","Zip":"29208","ReferenceID":"GSP-d85876e5-634a-4990-8c1f-475faab1330f","PostedDate":"\/Date(1781198639000)\/","Description":"This role manages and tracks technology procurement and software requests from start to finish. It involves reviewing submissions, routing them to the right teams, helping users complete requirements, and coordinating purchasing, licensing, and fulfillment. The position also maintains accurate records, resolves issues, tracks progress, and supports training and process improvements to keep everything running smoothly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Project Manager","City":"Columbia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.? 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently.? 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.? 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.","Skills":"? Experience in higher education, public sector, or university technology/service management operations.? Experience with ServiceNow or similar ITSM/workflow systems.? Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.? Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.? Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of SC review processes.? Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.? Experience supporting continual service improvement and using customer feedback to improve processes.Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":51.0000,"SalaryLow":40.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This role manages and tracks technology procurement and software requests from start to finish. It involves reviewing submissions, routing them to the right teams, helping users complete... requirements, and coordinating purchasing, licensing, and fulfillment. The position also maintains accurate records, resolves issues, tracks progress, and supports training and process improvements to keep everything running smoothly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 03, 2026
Germantown, WI
|
Desktop Support
|
Contract
|
$15 - $19 (hourly estimate)
{"JobID":501702,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-88.12,"Longitude":43.23,"Distance":null},"State":"Wisconsin","Zip":"53022","ReferenceID":"AUS-64b4da85-27aa-4ddd-94f9-8ba31023dc6e","PostedDate":"\/Date(1772550282000)\/","Description":"Insight Global is looking for an experienced Apple repair technician who has the desire to learn, is reliable, and is excited about the opportunity to work with devices at the cutting edge of mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clients with repairing Chromebooks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Chromecare Technician","City":"Germantown","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? High School Diploma or equivalent? Knowledge of Apple and Apple OS, Chromebooks and Chrome OS? Experience with hardware repair tools and equipment ? Must have the ability to work independently and collaboratively in a fast-paced environment","Skills":"- technical degree or certification preferred- A+ and Apple certifications a plus- Experience using Autotask Professional Services Automation Tool, Service Now or similar system preferred- Strong problem-solving and analytical skills preferred","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":19.0000,"SalaryLow":15.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for an experienced Apple repair technician who has the desire to learn, is reliable, and is excited about the opportunity to work with devices at the cutting edge of mobile... computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clients with repairing Chromebooks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 21, 2026
Lower Gwynedd, PA
|
Software Engineering
|
Contract
|
$18 - $22 (hourly estimate)
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Insight Global is currently seeking a Remote Spotfire Developer for a large pharmaceutical client. This person will join an existing Drug Discovery IT group focused on building, implementing, and... enhancing solutions for the business. This person will be responsible for working with business stakeholders to gather functional requirements and data mapping, translating into specifications, and developing Spotfire dashboards per client requirements. This person will also be responsible for admin responsibilities in Snowflake for data storage and access.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 08, 2026
Thunder Bay, ON
|
Financial Reporting
|
Contract
|
$52 - $65 (hourly estimate)
{"JobID":528544,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Ontario","Zip":"P7B 3","ReferenceID":"TOR-5239c126-dc03-44c2-9df6-ba18272f0f0f","PostedDate":"\/Date(1778272364000)\/","Description":"The Regulatory Reporting Specialist will support Equitable Bank?s Basel III AIRB capital adequacy initiative. This individual contributor role partners closely with Finance, Risk, IT, Basel PMO, and external vendors to design, implement, and migrate regulatory capital reporting to a new vendor-provided capital engine and reporting platform. The role is hands-on and project-driven, with responsibility for requirements gathering, gap analysis, data mapping, system configuration, testing, documentation, and stakeholder communication. The specialist ensures compliance with OSFI regulatory requirements, data governance standards, and internal controls while supporting Pillar 3 and NCR regulatory reporting deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Regulatory Reporting Specialist","City":"Thunder Bay","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of hands-on experience in regulatory reporting or capital adequacy within Canadian banksStrong experience with Basel II \u0026 Basel III, including Standardized and AIRB (IRB) approachesDirect ownership of regulatory capital reporting, including:-----Pillar 3 disclosures-----NCR (National Capital Requirements) reportingIn-depth knowledge of OSFI regulatory requirements and Canadian banking regulationsExperience working with capital engines or regulatory reporting systems, including:---Configuration---Maintenance---Testing and validationProven ability to lead functional and technical requirements gatheringExperience performing data gap analysis and developing gap-closure / remediation plansStrong background in data governance, data mapping, and regulatory data controlsExperience managing testing activities (test cases, execution, defect tracking)Strong documentation skills (process manuals, procedures, current/future-state documentation)Excellent written and verbal communication with senior and executive stakeholdersAdvanced Excel; solid experience with PowerPoint and Microsoft ProjectBachelor?s degree in Finance, Economics, Statistics, Business, or another quantitative discipline","Skills":"CPA designationExperience supporting a Basel III / AIRB transformation or migration programExposure to mortgage lending, servicing, and retail/commercial banking productsPrevious experience working within a Basel PMOBackground in finance transformation or Big 4 consulting with Canadian banking clients","Industry":"Financial Reporting","Country":"Canada","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65.0000,"SalaryLow":52.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The Regulatory Reporting Specialist will support Equitable Bank?s Basel III AIRB capital adequacy initiative. This individual contributor role partners closely with Finance, Risk, IT, Basel PMO, and... external vendors to design, implement, and migrate regulatory capital reporting to a new vendor-provided capital engine and reporting platform. The role is hands-on and project-driven, with responsibility for requirements gathering, gap analysis, data mapping, system configuration, testing, documentation, and stakeholder communication. The specialist ensures compliance with OSFI regulatory requirements, data governance standards, and internal controls while supporting Pillar 3 and NCR regulatory reporting deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 12, 2026
Dublin, CA
|
Security Engineering
|
Contract
|
$56 - $70 (hourly estimate)
{"JobID":541173,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.91,"Longitude":37.71,"Distance":null},"State":"California","Zip":"94568","ReferenceID":"SFR-972b3007-0ad5-4af6-8ada-e08f9c0d0157","PostedDate":"\/Date(1781295489000)\/","Description":"Key Responsibilities? Define and lead security strategy, roadmap, and architecture for endpoint, mobile, and cloud environments? Evaluate vendors and establish security standards aligned with industry best practices? Design and implement enterprise security solutions across corporate, retail, and cloud environments? Oversee full solution lifecycle (design ? deployment ? validation) ensuring alignment with business needs? Partner with IT and Security teams to embed secure architecture across initiatives? Serve as SME and provide Tier 3 support, including troubleshooting and root cause analysis? Identify risks and recommend improvements to enhance Ross?s security postureEnsure solutions are properly acquired, configured, and integrated into ecosystemWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Jr. Host Security Engineer","City":"Dublin","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Qualifications? 1-3 years in cybersecurity (endpoint, host, or cloud focus)? Experience with endpoint security tools, cloud security, and enterprise implementations? Strong problem-solving and production support experienceAbility to lead initiatives and influence cross-functional teams","Skills":"Nice to Have? Retail or large enterprise environment experience? Knowledge of NIST, ISO, or CIS frameworksCertifications (CISSP, CISM, CCSP)","Industry":"Security Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":70.0000,"SalaryLow":56.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Key Responsibilities? Define and lead security strategy, roadmap, and architecture for endpoint, mobile, and cloud environments? Evaluate vendors and establish security standards aligned with... industry best practices? Design and implement enterprise security solutions across corporate, retail, and cloud environments? Oversee full solution lifecycle (design ? deployment ? validation) ensuring alignment with business needs? Partner with IT and Security teams to embed secure architecture across initiatives? Serve as SME and provide Tier 3 support, including troubleshooting and root cause analysis? Identify risks and recommend improvements to enhance Ross?s security postureEnsure solutions are properly acquired, configured, and integrated into ecosystemWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 07, 2026
Windsor Mill, MD
|
Customer Service
|
Contract-to-perm
|
$26 - $33 (hourly estimate)
{"JobID":515930,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-76.78,"Longitude":39.33,"Distance":null},"State":"Maryland","Zip":"21244","ReferenceID":"BAL-fd153140-9dbc-45ca-a5fa-2d6ec379f6fa","PostedDate":"\/Date(1775575990000)\/","Description":"We are actively seeking a Personal Computer Support Technician to join our team at Leidos as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Support Technician- SALT LAKE CITY, UTAH","City":"Windsor Mill","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Associate degree with at least three years of relevant experience (additional experience may substitute for a degree).- Proficiency with ServiceNow ITSM tool and Active Directory account management.- Strong customer orientation, with a commitment to resolving user issues efficiently and communicating resolutions clearly.- Demonstrated experience in installing, configuring, and troubleshooting hardware, software, and peripherals.- Success in collaborative, team-based environments, as well as the ability to work independently.- Excellent analytical and problem-solving skills.- Ability to explain technical concepts to both technical and non-technical audiences.- A passion for learning and teaching new technologies.- Skill in building productive relationships with colleagues and customers at all levels.- Collaborative spirit, empathy, and a dedication to honoring and understanding users? needs.- Confidence in expressing views diplomatically, even when they might be unpopular.- Strong active listening skills and the capability to quickly synthesize information.- Conscientious, organized, and reliable, with a track record of meeting deadlines and commitments.- Eligibility to obtain and maintain a public trust clearance.- All candidates must have resided in the United States for at least three of the last five years to be considered.","Skills":"- Experience using JIRA to update projects and tasks.- Technical certifications such as MCP, Dell/EMC, CompTia A+, or Network+.","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are actively seeking a Personal Computer Support Technician to join our team at Leidos as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT... solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.