Job Search Results for remote customer service

Disputes & Transactions Manager (Contract)

Insight Global is seeking a Disputes & Transactions Manager for a credit card company to sit fully remote for a 6-month contract. This resource will be joining a small team to help manage the staff... More which includes three analysts, two disputes analyst and one transaction analyst who sit offshore. You will be responsible for running weekly meetings with the offshore team, stepping in for guidance and help when escalations occur. You will also be responsible for partnership management, running at least two weekly meetings, providing reports of disputes and transactions to ensure accuracy and efficiency. The team utilizes SLACK for communication and will need this person to be a proactive communicator. This person will need to have advanced level Excel experience and would highly prefer someone with SQL querying experience. Key Objectives and ResponsibilitiesManage staff responsible for two important credit card operations: transaction disputes and transactions riskCommunicate effectively with disputes and transactions analystsCommunicate effectively with partnersAct as manager, lead, and subject matter expert for all aspects of disputes and transactions risk operationsCollaborate with staff to increase efficiency and maintain qualityResolve customer escalations when necessaryAdhere to SLA, regulatory, and compliance requirementsMinimize financial losses and riskWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Tableau Platform Administrator - INTL - India (239b49cd)

A Fortune 50 client is looking for a Tableau Platform Administrator to come join their Enterprise Data Analytics Platform Engineering team to help with installation, configuration, and upgrades of... More this clients Tableau Server in a single-node and multi-node environments. You will be responsible for managing user access, security policies, groups, and permissions within Tableau. In addition to monitoring Tableau server performance, logs, implement tuning strategies for optimal performance, perform routine maintenance, backup, disaster recovery, and troubleshooting. You will be responsible fo managing content migration between development, test, and production environments. This clients Tableau platform environment is hosted on Azure, so someone who knows how to set up RBAC, Endpoints, NSG/ASG, WAN (express route, Azure VNET, UDR, load balancer, app gateway, Azure front door, traffic manager, DNS, Proxy, Firewall, Storage, Compute, Scheduling, SAP) and enable SSO/MFA/OKTA/ LDAP/Azure AD integration is required. You will be working closely with BI Developers to optimize dashboards and ensure best practices are followed. Other responsibilities include: 1.Identifying and documenting common recovery procedures for service-impacting incidents2.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.3.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.4.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.5.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness6.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.7.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.8.Identifying and documenting common recovery procedures for service-impacting incidents9.Establishing and following a Rhythm of Business (ROB) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group.10.Developing, communicating, and driving Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy.11.Driving operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.12.Managing customer interaction with the utmost professionalism, courtesy, and responsiveness13.Being responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation.14.Perform installation, migration, upgrade of Tableau servers under High Availability scenario on Azure.This role is 100% remote in India. Hours of Operation 1:30 PM IST 9:30 PM IST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

IT Security Access Management Lead

Insight Global is looking for and IT Security Access Management Lead to sit remote for a large reinsurance client. This lead will be joining the IT security team and leading a team of 6. This... More consultant will be responsible for employee/ consultant onboarding and off boarding, fulfilling access requests, handling audit/ compliance requests, troubleshooting access related incidents and providing exceptional customer service to end users (6-7k employees). The lead will be spending 40% of their time doing manual oversight ((manually reviewing the teams work, they are working to automate this but as of now it is manual), 30% will be spent handling escalations for IAM support inquiries and the last 30% will be spent collaborating with the automation team to improve things. This role will help maintain the team schedule (including off hours rotating shift) and will provide training sessions with the IAM team members. The ideal candidate will have recent strong leadership skills, a strong understanding of IT Security and access management and be proficient with Azure AD, Azure MFA, Azure PIM, service now. Pay is around 58-64/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Pharmacy Technician

Insight Global is seeing a Remote Certified Pharmacy Technician to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head... More of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

TPS Sales Coordinator

Insight Global is seeking a Treasury Payment Solutions Sales Coordinator for the Personal & Business Banking division at our large banking client. The Treasury Payment Solutions department sells and... More implements cash management tools such as ACH, remote deposits, wires, etc. The TPS Sales Coordinator will support the TPS Sales Consultants, who are selling these products. Once a sale is made, this individual will build and implement the services, set up the request, conduct KYC/AML reviews to vet the customer before they are set up, and set pricing for the TPS services that have been sold. This is a high volume and revenue generating department so candidates must be comfortable working in a fast-paced environment. They will be supporting around three TPS Sales Consultants at any given time.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AWS Software Engineer

A client is looking for a fully remote AWS Software Engineer to join their team. The ideal candidate will become part of a Data Center and Cloud Optimization program providing Tier 3 support to the... More Homeland Advanced Recognition Technology biometric system. The Tier 3 team works to maintain the infrastructure by installing and configuring system software and hardware, monitoring system performance, resolving customer tickets within JIRA and supporting system incident troubleshooting calls. Tier 3 members closely interact with the customer to achieve system objectives, provide ticket updates, and system status updates. The AWS developer will be help develop, document, communicate, and enforce a network technology policy. They will be managing applications that use web services to manage queue-based message services in an AWS environment. Tier 3 members are expected to be on-call for a week at a time approximately 4 6 times a year. This is a fully remote role working 9-3pm EST for their core hours.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Deployment Associates INTL Brazil or Philippines

Insight Globals client is actively seeking a Deployment Associate to join their growing team! This is a fully remote role lasting 36 months, with the potential for extensions based on performance and... More achievement of weekly metrics.We're seeking a proactive and detail-oriented professional to help streamline processes, enhance operational capabilities, and ensure seamless documentation and workflows. This role plays a key part in facilitating customer onboarding by generating necessary documents and permits, and submitting them through utility company portals. Key Responsibilities - Day-to-Day Operations: Oversee daily operational tasks to ensure smooth and efficient functioning of processes. Coordinate with various teams to manage operational requirements and address any issues that arise.Client Interaction and Support: Guide clients through the process of submitting necessary information and documentation. Ensure all client submissions meet the required standards and specifications.Data Review and Entry: Review submitted data and documentation for accuracy and completeness. Enter and maintain data in the company's systems to support various operational processes.Documentation and Compliance: Assist in the generation and management of required documentation. Ensure all documentation complies with relevant regulations and standards.Status Monitoring and Updates: Maintain accurate and up-to-date records of project statuses and client interactions. Communicate status updates to internal teams and stakeholders as needed.Process Improvement and Documentation: Identify opportunities for process automation and improvement to enhance operational efficiency. Assist in developing and documenting workflows and processes for operational tasks.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Azure Administrator - INTL - Mexico

You will be joining a Fortune 50 client within their Cloud COE team in supporting internal customers on their Azure environment specifically RBAC. You will be managing the incoming tickets via... More ServiceNow in supporting project related tasks as it relates to Azure IaaS and PaaS environments. You will be supporting Azure RBAC and access management for users, providing access, identity and access management, adding and removing access, policy assignments, troubleshooting access issues, creating identity and access management, handling control policies in Azure, and working directly with internal clients who need access to the platform or groups in Azure. This role requires someone who has patience to work with non-technical customers, and work with a sense of urgency. You will be assigned to supporting different programs and projects in managing the Azure environment. This role is a remote opportunity in Latin America. Candidates must be willing to work in EST/CST time zone M-Fri 8-5 or 7-4.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Junior Project Manager

Insight Global's largest real estate client is seeking two junior project managers to join the Creative Operations team. The ideal candidate is someone who is extremely organized with an interest and... More passion for graphic arts. Someone with an understanding of creative processes/workflows that have the ability to manage multiple projects at once will be extremely successful in this role as well! Experience with Adobe workfront is a huge plus but most important is someone who is an adaptable team member ready to jump into projects with major real estate brands. This role will sit fully remote on EST hours partnering with multiple members of the Creative Operations team as well as the Creative Agency team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Cybersecurity Compliance Manager

Insight Global is looking for a Cybersecurity Compliance Manager to work fully remote in support of one of our largest healthcare clients. This will be a 6 month contract-to-hire role where the... More candidate will be responsible for establishing and maintaining the overall cyber security compliance program. This position will lead a team of cyber security compliance professionals by enabling a holistic compliance framework and assurance readiness for regulations, standards, and contract obligations. Managing and reporting on cyber security compliance in a manner that meets client requirements. Reporting directly to the Director of GRC, this leader ensures compliance against regulatory, industry and contractual requirements. Further, set the strategy and drive effective process, methodology and technology solutions to support the cyber defense of the client, focusing on continuous improvement, data protection, governance, risk management and mitigation. Other day to day responsibilities include, but are not limited to: Lead team of cyber security compliance professionals to measure compliance against a broad range of control requirements, both internally and externally.Ownership of cyber security compliance strategy, programs and related initiatives including regulatory audits and compliance management, metrics and risk and performance indicators.Understand key security and compliance frameworks including but not limited to HIPAA, HITRUST, NIST800-171, PCI, and laws/regulations.Responsible for regulatory/contract and cloud compliance.Manage compliance initiatives to ensure control effectiveness with applicable laws and regulations, as well as internal policies and procedures.Monitor activities of assigned IT areas to ensure control assurance of internal policies and standards.Participate in the development and implementation of new business initiatives involving compliance to ensure functionality required to support required compliance.Provide guidance to business functions on compliance/security-related matters and lead investigations.Coordinate audit-related tasks to ensure the readiness of managers and their teams for audit testing and facilitate corrective actions process for ownership and timely remediation's. Initiate improvement activity to reduce risk, ensure compliance, lower cost, and improve quality within IT processes.Refine and revise existing policies and procedures to support internal and external compliance programs.Hourly Pay While on Contract: $57/hr - $70/hrConversion Salary: $90k - $150kWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less