Job Search Results for customer service

Remote Corporate Excel Trainer (Part-Time)

A client of Insight Global is seeking an experienced Excel Trainer to provide remote training sessions to its employees. The goal is to elevate their skills from a beginner to an intermediate level.... More This role requires a commitment of 2 days per week, totaling 3-4 hours weekly.Responsibilities: Develop and deliver engaging training materials and exercises tailored to the needs of the participants. Conduct remote Excel training sessions, focusing on advancing participants skills from beginner to intermediate level. Provide hands-on support and real-time feedback during training sessions. Assess the progress of participants and adjust training methods as necessary to ensure effective learning. Offer post-training support and resources to reinforce learning outcomes.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Translator - Korean

Insight Global is seeking a detail-oriented Remote Translator for our global healthcare data technology client. This role involves matching client data to their internal data, building processes from... More scratch, and ensuring accuracy and consistency. The ideal candidate will be a native Korean speaker or have equivalent fluency, have basic understanding of medical terms in both English & Korean and be recently graduated or currently enrolled in college.The schedule for this role is flexible - 20 hours/week - Ideally within EST Business Hours (8AM-5PM EST).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Credentialing and Licensure Manager

Regulatory Expertise: In-depth knowledge of state and federal licensure requirements, CMS Conditions of Participation, and credentialing processes. Process Improvement: Proven success in... More reengineering workflows to enhance efficiency. Technology-Driven: Familiarity with credentialing management platforms and digital tools. Project Leadership: Experience leading cross-functional initiatives focused on compliance and standardization. Data & Metrics: Ability to build and track KPIs related to licensing, compliance, and backlog resolution.Team Development: Skilled in coaching and fostering a culture of accountability and continuous improvement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

NOS Analyst

An enterprise news organization operations support team is the premier Tier 1 operations support team for all News Digital Properties. The role of the Network and CloudOps support analyst is critical... More in providing excellent customer service and communication skills in parallel to performing tier 1 technical support. The team operates on a 24/7/365 schedule and this position may require the candidate to work during overnight shifts and also can be flexible for changes in shift schedules. Specific responsibilities include monitoring and managing internal and external web and video servers and coupled systems, participating and managing communication in code releases and system upgrades, advanced troubleshooting and fixing site and publishing tool related problems, analyze all incoming and outgoing customer and partner content related concerns, and maintain a high level of professionalism, communication and incident management for multiple incidents at varying degrees of priority and severity.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Invoice processing specialist

A client of Insight Global is looking for an invoice specialist to support the Accounts Payable team for one of our largest healthcare organizations in NC. This hospital has implemented a new ERP... More system called Infor CloudSuite and are currently going through the integration process. They will be dealing with entering invoices and issues that are being submitted for them. This specialist will research payment status, understand why invoices were not paid, and research invoice information in order for the invoice to be paid out. This specialist will also be heavily involved in customer service regarding invoicing and helping vendors solve their invoicing issues. This specialist will be fully remote but will need to sit in Charlotte, Winston-Salem, Wilmington, Hilton Head, or Charleston.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Japanese Help Desk Analyst

Responds to customer questions received via telephone calls, call backs, emails, and help desk requests.Provides technical and production support for products and systems.Conducts incident... More identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.Creates and sustains consistent superior service to customers/clients and prospects.Assists customers in trouble shooting and resolving issues during deployment and ongoing use of products and services.Effectively analyses and diagnoses complex problems with a high level of accuracy and exceptional client service.Fosters trust and confidence by taking ownership of support issues, provides friendly and accurate resolutions.Escalates issues that are beyond the level of expertise through the appropriate channels.Maintains current knowledge and understanding of products, services, processes and relevant legal, regulatory and technology requirements.Monitors completion of all internal and external operational effectiveness/compliance requirements to manage risk within acceptable limits.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Executes work to deliver timely, accurate, and efficient service.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Real Estate Coordinator

We are seeking qualified candidates for one of our client's Real Estate Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward... More programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote from any location in the United States.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Infrastructure Support Technician

Insight Global is looking for a Remote Infrastructure Support Technician for one of our largest residential leasing and development clients in the Greater Houston area. This person will be... More responsible for providing network and system technical support to end users, offering input on best practices, and ensuring infrastructure remains up to date. The ideal candidate will have 5 years of in-depth technical end-user support experience, hold a CCNA or CompTIA+ certification, and possess hands-on experience working in Windows, Cisco, and Microsoft Office environments. The role requires intermittent travel to client locations in Arizona and California, along with the ability to deliver exceptional customer service through both written and verbal communication. Candidates must reside in Houston, TX, and this will be a 3-month contract-to-hire position, with a conversion salary ranging from $95,000 to $110,000 annually.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Salesforce Solution Architect (Near-Shore - Netsuite + Jitterbit

Our company is launching an IT modernization project focused on back-office systems, operational processes, and platform integration. We are seeking a Salesforce Solution Architect to lead a targeted... More evaluation of our Salesforce environment and its connections to other enterprise systems critical to our legal research and e-commerce business.This is a contract role designed for an experienced architect who can engage immediately, communicate effectively with business and technical teams, and deliver actionable architecture and integration plans across platforms.Key ResponsibilitiesEvaluate the current Salesforce environment, including Sales Cloud, Service Cloud, and Salesforce IdentityReview existing architecture and design optimized, scalable solutions aligned to business goalsLead the assessment of Salesforces integration with:oJitterbit (iPaaS platform)oSalesloft (sales engagement)oMarketo (marketing automation)oStaxbill (subscription billing)oNetSuite (financials and order management)Identify pain points and recommend integration strategies, data mappings, and governance frameworksCollaborate with internal stakeholders and technical teams to gather requirements and present findingsProvide clear documentation including architecture diagrams, interface flows, and improvement roadmapsAddress specific e-commerce challenges related to selling legal research to law firms and government organizationsContribute to system readiness for future enhancements, including self-service portals and entitlement-based accessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less