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May 07, 2026

Seattle, WA

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

{"JobID":527701,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.33,"Longitude":47.61,"Distance":null},"State":"Washington","Zip":"98101","ReferenceID":"BOS-d4b389ff-b8ac-4c23-8805-4bc7c7171845","PostedDate":"\/Date(1778157442000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Seattle)","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is... 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 24, 2026

Washington, DC

|

Business Analyst (BA)

|

Contract,Perm Possible

|

$45 - $56 (hourly estimate)

{"JobID":545138,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-77.03,"Longitude":38.89,"Distance":null},"State":"District Of Columbia","Zip":"20004","ReferenceID":"DC0-7d5a8c27-0752-420f-9a7e-9dfa6458c02b","PostedDate":"\/Date(1782328514000)\/","Description":"The Product Specialist in the Document Products team is primarily responsible for the day-to-day administration, support, and business-as-usual operation of the firm?s document platforms, including NetDocuments and file transfer applications. These platforms are critical to the secure creation, management, governance, and delivery of client and firm content.The role is responsible for delivering day-to-day document governance and access management activities to support compliance with client requirements, firm policies, and regulatory obligations.?Act as a trusted, knowledgeable resource for NetDocuments and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders.?Where applicable, run ad hoc reports for NetDocuments and related document applications to support governance, compliance, and operational oversight.?Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately.?Work with stakeholders to respond to operational requirements, triage issues, support routine service requests and changes, and capture enhancement needs where appropriate.?Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements.?Communicate operational issues, service improvements, enhancements, and defects to vendors, and work collaboratively to support prioritization and resolution.?Manage the day-to-day administration, maintenance, support, and routine change activity for NetDocuments and related applications.?Carry out hands-on application administration and configuration activities for NetDocuments and associated platforms as part of day-to-day operational support.Targeting $40-55 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Document Products Specialist","City":"Washington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Five (5)+ years? experience in information technology, platform support, or a related field required.?Experience in a law firm or similarly complex professional services environment preferred.?Experience administering, configuring, and supporting document platforms, including NetDocuments and secure file transfer solutions.?Experience supporting the day-to-day operation of business-critical platforms, including incidents, routine changes, user support, and service administration.","Skills":"?Experience with PowerShell and SQL scripting desirable.","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":56.0000,"SalaryLow":44.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Product Specialist in the Document Products team is primarily responsible for the day-to-day administration, support, and business-as-usual operation of the firm?s document platforms, including... NetDocuments and file transfer applications. These platforms are critical to the secure creation, management, governance, and delivery of client and firm content.The role is responsible for delivering day-to-day document governance and access management activities to support compliance with client requirements, firm policies, and regulatory obligations.?Act as a trusted, knowledgeable resource for NetDocuments and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders.?Where applicable, run ad hoc reports for NetDocuments and related document applications to support governance, compliance, and operational oversight.?Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately.?Work with stakeholders to respond to operational requirements, triage issues, support routine service requests and changes, and capture enhancement needs where appropriate.?Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements.?Communicate operational issues, service improvements, enhancements, and defects to vendors, and work collaboratively to support prioritization and resolution.?Manage the day-to-day administration, maintenance, support, and routine change activity for NetDocuments and related applications.?Carry out hands-on application administration and configuration activities for NetDocuments and associated platforms as part of day-to-day operational support.Targeting $40-55 an hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 28, 2026

Denver, CO

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

{"JobID":535303,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-104.87,"Longitude":39.76,"Distance":null},"State":"Colorado","Zip":"80202","ReferenceID":"BOS-a1439d6a-78a4-4dc0-a2f5-5cd2a15b3233","PostedDate":"\/Date(1780001325000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Denver office - The shift is 8am-5pm MST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Denver)","City":"Denver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Denver office - The shift is... 8am-5pm MST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 16, 2026

San Diego, CA

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

{"JobID":552769,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-117.2,"Longitude":32.9,"Distance":null},"State":"California","Zip":"92121","ReferenceID":"BOS-1180bfc0-1340-4165-92ff-104128d2682b","PostedDate":"\/Date(1784208373000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their San Diego office - The shift is 8am-5pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the San Diego CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $29-31/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite San Diego)","City":"San Diego","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their San Diego office - The shift is... 8am-5pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the San Diego CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $29-31/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 17, 2026

Nashville, TN

|

Corporate Operations

|

Contract

|

$59 - $74 (hourly estimate)

{"JobID":553370,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-86.78,"Longitude":36.17,"Distance":null},"State":"Tennessee","Zip":"37201","ReferenceID":"NAS-ff0c5d44-21b8-4504-8aba-b4e1e8b98853","PostedDate":"\/Date(1784297460000)\/","Description":"A client is seeking a temporary legal professional to support the Office of General Counsel with a large backlog of Outside Counsel Guidelines (OCGs) and Engagement Terms review. This individual will assist with reviewing, categorizing, and tagging legal documents within Intapp Terms.This role is focused on identifying key provisions, classifying terms appropriately, and supporting the intake of historical documents into the system. The individual will not be providing legal advice, negotiating terms, or working directly with clients. The need is expected to be six months. Nashville, TN (Hybrid ? onsite Tuesday, Wednesday, Thursday; remote Monday and Friday)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Contract Attorney / Senior Paralegal ? OCG \u0026 Engagement Terms Review","City":"Nashville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5-7+ years of law experience- Experience reviewing Outside Counsel Guidelines (OCGs) and/or Engagement Terms- Prior experience reviewing legal contracts, legal documents, or engagement letters- Strong legal analysis and issue-spotting abilities- Experience working in a law firm environment- Ability to identify, categorize, and tag contractual provisions accurately- Experience managing high-volume document review projects- Strong attention to detail and organizational skills- Willingness to work onsite in Nashville three days per week","Skills":"- Intapp Terms experience- Experience at an AmLaw 100 / Big Law firm- Prior Compliance Attorney experience- Prior Conflicts Attorney experience- Experience as a Contracts Administrator or Legal Operations professional- Experience building or supporting legal databases and contract repositories","Industry":"Corporate Operations","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":74.0000,"SalaryLow":59.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client is seeking a temporary legal professional to support the Office of General Counsel with a large backlog of Outside Counsel Guidelines (OCGs) and Engagement Terms review. This individual will... assist with reviewing, categorizing, and tagging legal documents within Intapp Terms.This role is focused on identifying key provisions, classifying terms appropriately, and supporting the intake of historical documents into the system. The individual will not be providing legal advice, negotiating terms, or working directly with clients. The need is expected to be six months. Nashville, TN (Hybrid ? onsite Tuesday, Wednesday, Thursday; remote Monday and Friday)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 07, 2026

Boston, MA

|

Managerial / Professional

|

Perm

|

$88k - $150k (estimate)

{"JobID":548996,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-71.0819,"Longitude":42.3475,"Distance":null},"State":"Massachusetts","Zip":"02199","ReferenceID":"BOS-3a882fb1-63fb-4b10-81fe-efb7332dee3f","PostedDate":"\/Date(1783437535000)\/","Description":"Insight Global is seeking a Market Intelligence Analyst to join a prestigious law firm. This firm generates $3 billion in revenue and caters to clients in key hubs of business, finance, technology, and government. This individual will be a member of the firm?s finance group and will be responsible for supporting growth strategies across different practice areas through strengthening the firm?s global market intelligence. The Market Intelligence Analyst will collaborate with various departments within the firm to gather and analyze financial, statistical, quantitative, and qualitative market data to solve business challenges. The Market Intelligence Analyst must have the ability to compile, analyze, and synthesize data to present logical conclusions/recommendations to senior leaders.Day-to-day responsibilities may include:?Conduct research, analyze and synthesize client, market, competitor, and internal data to identify trends and opportunities for the firm.?Monitor and report on industries and topics that the firm?s clients are affected by, which includes macroeconomics, financial markets, \u0026 corporate transactions (including regular use of Bloomberg for financial data analysis and monitoring).?Present to practice group leaders and stakeholders to provide an understanding and execution against strategic business development objectives and market intelligence needs.?Utilize key quantitative and qualitative market data and modeling to scan for areas of opportunity/vulnerability for the firm.This is a full-time position and will be based in the Boston or NYC offices 3 days a week, 2 days working remotely.Compensation $88,000 to $150,000 per year annual salary. This role is eligible for a discretionary bonus based on performance. Exact compensation may vary based on several factors, including skills, experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Market Intelligence Analyst","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?3-5+ years of analysis experience within the following industries - banking, capital markets, financial industry, or consulting?Excellent quantitative \u0026 qualitative analysis skills ?Strong understanding of financial markets, including debt, equity, private equity, real estate, and M\u0026A?Proficiency with Excel and exposure to vendor tools like Bloomberg, Pitchbook, Preqin, Factset, etc.?Bachelor?s degree ? preferably with a major in Economics","Skills":"?Master?s degree","Industry":"Managerial / Professional","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":150000.0000,"SalaryLow":88000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Market Intelligence Analyst to join a prestigious law firm. This firm generates $3 billion in revenue and caters to clients in key hubs of business, finance, technology,... and government. This individual will be a member of the firm?s finance group and will be responsible for supporting growth strategies across different practice areas through strengthening the firm?s global market intelligence. The Market Intelligence Analyst will collaborate with various departments within the firm to gather and analyze financial, statistical, quantitative, and qualitative market data to solve business challenges. The Market Intelligence Analyst must have the ability to compile, analyze, and synthesize data to present logical conclusions/recommendations to senior leaders.Day-to-day responsibilities may include:?Conduct research, analyze and synthesize client, market, competitor, and internal data to identify trends and opportunities for the firm.?Monitor and report on industries and topics that the firm?s clients are affected by, which includes macroeconomics, financial markets, & corporate transactions (including regular use of Bloomberg for financial data analysis and monitoring).?Present to practice group leaders and stakeholders to provide an understanding and execution against strategic business development objectives and market intelligence needs.?Utilize key quantitative and qualitative market data and modeling to scan for areas of opportunity/vulnerability for the firm.This is a full-time position and will be based in the Boston or NYC offices 3 days a week, 2 days working remotely.Compensation $88,000 to $150,000 per year annual salary. This role is eligible for a discretionary bonus based on performance. Exact compensation may vary based on several factors, including skills, experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Aug 21, 2025

Toronto, ON

|

Corporate Operations

|

Perm

|

$60k - $80k (estimate)

{"JobID":435920,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-79.3834895454545,"Longitude":43.6744713636364,"Distance":null},"State":"Ontario","Zip":"M5R3K4","ReferenceID":"DGC-bc19bb0c-ab38-405a-b360-b06b7d4ab5f0","PostedDate":"\/Date(1755775027000)\/","Description":"Insight Global is hiring an Accident Benefits Clerk on behalf of a boutique civil law firm in Toronto that has been serving the community for over 35 years. This is a fantastic opportunity to join a small, dedicated legal team that values precision, client advocacy, and long-term relationships.The ideal candidate will have a strong understanding of Statutory Accident Benefits (SABS) and Legal Expense Insurance (LET), and will play a key role in supporting the firms personal injury and civil litigation practice.Key ResponsibilitiesAssist lawyers in managing accident benefits files, including intake, documentation, and follow-up.Review and organize medical records, insurance forms, and legal documents related to SABS and LET claims.Communicate with clients, insurance adjusters, and healthcare providers to gather and clarify information.Prepare and submit accident benefits applications and supporting documentation.Track deadlines, maintain file organization, and ensure compliance with relevant legislation and firm procedures.Provide administrative support including scheduling, correspondence, and file updates.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Accident Benefits Clerk","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1+ years of experience in a legal or insurance setting, preferably with exposure to accident benefits or personal injury law.Strong working knowledge of Statutory Accident Benefits Schedule (SABS) and Legal Expense Insurance (LET).Excellent organizational and time management skills.Strong written and verbal communication abilities.Ability to work independently and collaboratively in a small team environment.Proficiency in legal software and Microsoft Office Suite.","Skills":"","Industry":"Corporate Operations","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":80000.0000,"SalaryLow":60000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is hiring an Accident Benefits Clerk on behalf of a boutique civil law firm in Toronto that has been serving the community for over 35 years. This is a fantastic opportunity to join a... small, dedicated legal team that values precision, client advocacy, and long-term relationships.The ideal candidate will have a strong understanding of Statutory Accident Benefits (SABS) and Legal Expense Insurance (LET), and will play a key role in supporting the firms personal injury and civil litigation practice.Key ResponsibilitiesAssist lawyers in managing accident benefits files, including intake, documentation, and follow-up.Review and organize medical records, insurance forms, and legal documents related to SABS and LET claims.Communicate with clients, insurance adjusters, and healthcare providers to gather and clarify information.Prepare and submit accident benefits applications and supporting documentation.Track deadlines, maintain file organization, and ensure compliance with relevant legislation and firm procedures.Provide administrative support including scheduling, correspondence, and file updates.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 19, 2026

Boston, MA

|

Administrative Assistant

|

Perm

|

$92k - $115k (estimate)

{"JobID":531812,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-71.0418,"Longitude":42.3466,"Distance":null},"State":"Massachusetts","Zip":"02210","ReferenceID":"DGO-96782538-5afd-44fa-acfb-4c5517866a03","PostedDate":"\/Date(1779198898000)\/","Description":"Insight Global\u0027s client is a top IP Law Firm and are seeking an IP Litigation Docket Specialist. The IP Litigation Docket Specialist is responsible for maintaining a rule-based centralized docketing system, ensuring compliance with case deadlines across multiple jurisdictions, and providing comprehensive, accurate docketing records and services related to IP litigation. This position supports the Contested Matters Department and works closely with attorneys and paralegals, as well as partners with the management team. The position requires flexibility and availability for overtime.ESSENTIAL FUNCTIONS:Manages, dockets, and maintains accurate docketing of all deadlines, hearings, and court requirements for intellectual property litigation matters (including patent, trademark, copyright, and trade secret) and various types of pro bono matters.Calculates and enters critical dates into the firm?s docketing system with precision, accounting for court rules, holidays, and extensions across multiple jurisdictions.Monitors PACER, EDIS (Electronic Document Information System), P-TACTS (Patent Trial and Appeal Case Tracking System), and other court filing systems for updates, orders, and scheduling changes. Manages complex International Trade Commission (ITC) Section 337 investigation dockets, including expedited schedules and specific procedural requirementsReviews court orders, notices, Administrative Law Judge (ALJ) orders, Commission notices, and correspondence to identify and extract all relevant dates and requirements.Maintains knowledge of and expertise in Federal Rules of Civil Procedure, local court rules, judges? standing orders, Patent Trial and Appeal Board (PTAB) procedures, and ITC Rules of Practice and Procedure (19 C.F.R. Part 210) through notices of rule changes and independent research and attends training sessions as directed by manager.Generates and distributes electronic deadline reports and calendars to case teams.Coordinates with attorneys and paralegals to ensure timely awareness of upcoming deadlines and court appearances.Assists and coordinates with conflict checks and case opening procedures for new litigation matters.Maintains organized case files and documentation supporting all docketed entries.Independently reviews and processes case status updates based on routine procedures or internal task requests.Regularly performs and participates in quality control assurance, audits, and system checks to identify data discrepancies and process improvement initiatives; coordinates corrective action(s) with manager.Strictly adheres to and facilitates firm compliance of established docket policies, protocols, and practices to mitigate risk without direct oversight; seeks clarification of requests that do not conform and, as appropriate, returns requests for further review and action. Provides docketing coverage and support during firm closures as directed or coordinated by manager.Adheres to established hybrid/work schedule and exercises the required flexibility to satisfy essential responsibilities and workload demands.Performs additional duties or participates in pilot groups, as requested or assigned by manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Litigation Docket Specialist","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5+ years of experience within litigation docketing- Several years specifically within IP- Understanding of a docketing system- Managing critical litigation dates, running docket reports and audits, running case reports, running and reviewing court calls, and running efilings- Strong proficiency with Microsoft Office (Outlook, Word, and Excel) and Adobe.","Skills":"- ITC and/or PTAB experience- Bachelor?s degree and/or paralegal certificate (preferred but not required).","Industry":"Administrative Assistant","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":115000.0000,"SalaryLow":92000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global's client is a top IP Law Firm and are seeking an IP Litigation Docket Specialist. The IP Litigation Docket Specialist is responsible for maintaining a rule-based centralized docketing... system, ensuring compliance with case deadlines across multiple jurisdictions, and providing comprehensive, accurate docketing records and services related to IP litigation. This position supports the Contested Matters Department and works closely with attorneys and paralegals, as well as partners with the management team. The position requires flexibility and availability for overtime.ESSENTIAL FUNCTIONS:Manages, dockets, and maintains accurate docketing of all deadlines, hearings, and court requirements for intellectual property litigation matters (including patent, trademark, copyright, and trade secret) and various types of pro bono matters.Calculates and enters critical dates into the firm?s docketing system with precision, accounting for court rules, holidays, and extensions across multiple jurisdictions.Monitors PACER, EDIS (Electronic Document Information System), P-TACTS (Patent Trial and Appeal Case Tracking System), and other court filing systems for updates, orders, and scheduling changes. Manages complex International Trade Commission (ITC) Section 337 investigation dockets, including expedited schedules and specific procedural requirementsReviews court orders, notices, Administrative Law Judge (ALJ) orders, Commission notices, and correspondence to identify and extract all relevant dates and requirements.Maintains knowledge of and expertise in Federal Rules of Civil Procedure, local court rules, judges? standing orders, Patent Trial and Appeal Board (PTAB) procedures, and ITC Rules of Practice and Procedure (19 C.F.R. Part 210) through notices of rule changes and independent research and attends training sessions as directed by manager.Generates and distributes electronic deadline reports and calendars to case teams.Coordinates with attorneys and paralegals to ensure timely awareness of upcoming deadlines and court appearances.Assists and coordinates with conflict checks and case opening procedures for new litigation matters.Maintains organized case files and documentation supporting all docketed entries.Independently reviews and processes case status updates based on routine procedures or internal task requests.Regularly performs and participates in quality control assurance, audits, and system checks to identify data discrepancies and process improvement initiatives; coordinates corrective action(s) with manager.Strictly adheres to and facilitates firm compliance of established docket policies, protocols, and practices to mitigate risk without direct oversight; seeks clarification of requests that do not conform and, as appropriate, returns requests for further review and action. Provides docketing coverage and support during firm closures as directed or coordinated by manager.Adheres to established hybrid/work schedule and exercises the required flexibility to satisfy essential responsibilities and workload demands.Performs additional duties or participates in pilot groups, as requested or assigned by manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 24, 2026

West Palm Beach, FL

|

Administrative Assistant

|

Contract

|

$41 - $51 (hourly estimate)

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Insight Global is seeking a Professional Assistant to support the attorneys in the Litigation group of an AM 100 law firm. As a contributing team member, the Professional Assistant is proactive in... balancing multiple work demands, taking personal responsibility for the quality and timeliness of their work and maintaining client and firm confidentiality. The Professional Assistant maintains a professional demeanor and focus and seeks to maximize team contribution and minimize disruptions to the workday.Essential Functions Demonstrate command of workflow; utilizing firm resources appropriately.Utilize ServiceNow, the firm?s task tracking software, to manage assignments.Create, edit, format and proofread documents including, but not limited to, agreements, contracts, plans etc. and maintain such documents within the firm?s document management system.Prepare legal documents for e-Filing and filing via PACER.Communicate directly and on behalf of attorney(s), including outside vendors.Prepare new client matter request packets and coordinate approval; coordinate conflict search processes; and prepare retainer letters.Review proformas and edit bills according to client billing arrangement.Enter, track, and coordinate new client/matter information.Edit and coordinate client pitches with Marketing Department.Maintain InterAction and/or Extranet data, keeping information currentMaintain electronic and paper files in accordance with firm guidelines.Maintain and monitor attorney calendars and provide timely updates and remindersCoordinate and/or book travel arrangements.Prepare, track, and maintain attorney expenses in Chrome River.Organize and coordinate conference calls and client meetings.Perform other responsibilities as assigned.Work additional hours as needed to fulfill job requirements.This role is 5 days in the firm's West Palm Beach office. Potential candidates must live within commuting distance of our Houston office to be onsite 4 days per week. In this role, you will report to the Office Administrator.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 18, 2026

Philadelphia, PA

|

Administrative Assistant

|

Perm

|

$85k - $90k (estimate)

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Insight Global is seeking an experienced legal secretary to join to team at an AM100 law firm. The ARC Resource Specialist (Litigation Legal Secretary) virtually supports attorneys in delivering the... highest level of service to internal and external clients. As a contributing team member, the ARC Resource Specialist, is proactive in balancing multiple work demands, taking personal responsibility for the quality and timeliness of their own and the team?s work product, and maintaining client and firm confidentiality. The ARC Resource Specialist knows who the attorneys are, their personal preferences and work styles. This role has a hybrid working arrangement. Potential candidates must live within commuting distance the Philadelphia office to be onsite 4 days per week. In this role, you will report to the Director of Support Services. Essential Functions:?Create, edit, format and proofread documents, spreadsheets and presentations.?Prepare legal documents for court filing and electronic filing.?Promptly respond to attorney requests via written, verbal or electronic communication.?Effectively and efficiently manage work and information requests, including document management, scheduling and coordination of firm resources.?Help attorneys and team members apply new technology to improve efficiency and quality of work product.?Hands-off work with detailed instructions to team members to prevent any compromises in work product.?Smoothly handle multiple demands and shifting priorities across all firm offices.?Maintain Extranet data and FTP sites for attorneys and clients.?Perform other responsibilities as assigned.?Work additional hours as needed to fulfill job requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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