Job Search Results for business analyst

Insight Global is looking for an AI & Automation Manager. This role is both hands-on and strategic, responsible for defining the AI & Automation roadmap, delivering high-impact use cases, and... More building the foundational governance and operating model that will scale across contact centers.? Lead the end-to-end automation lifecycle including discovery, design, development, implementation, and measurement.? Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives.? Partner with Product Leads (CCaaS, WFM, CRM, CX Analytics) to identify automation opportunities that enhance agent efficiency and customer experience.? Establish and operationalize automation governance, standards, and KPI frameworks across the Contact Center CoE.? Serve as the primary liaison to vendor and platform partners including Five9, Verint Cloud, Salesforce, and RPA solution providers.? Prototype, test, and deploy automation use cases such as conversational AI, Verint Auto-QA, intelligent routing, RPA bots, and agent assist capabilities.? Develop and maintain the automation value realization model, quantifying operational, financial, and customer experience impact.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Dynamics Administrator to act as a technical liaison and work collaboratively with vendors, internal departments, and IT for Dynamics 365 and integrated applications. They... More will assist with the configuration and implementation of third-party systems, and collaborate with developers, integrators, business partners, and team members on business requirements and system enhancements/upgrades/initiatives. In the day-to-day breakdown, they will be working in support and on a project with the team and act as a leader. They will also be maintaining accurate documentation of Microsoft 365 configurations and changes and expected to manage user access, implement security policies, and conduct security audits. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Serve as a first point of contact for client support inquiries, ensuring timely andprofessional communication.? Collect, clean, and analyze client and operational data to identify trends, patterns,... More andopportunities for improvement.Develop, maintain, and present recurring and ad hoc client reports using Excel and BItools (e.g., Power BI, Tableau, or similar).? Prepare client-facing presentations that clearly communicate key insights andrecommendations.? Collaborate with internal teams (Operations, Product, and Data) to ensure data accuracyand alignment on client deliverables.? Support the VP of Operations in strategic projects, reporting, and performance tracking.? Document and refine internal processes to improve efficiency and client satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Functional Resource will support the implementation and configuration of eProcurement systems, ensuring functional alignment with business requirements. This role requires hands-on experience... More with platforms like Ariba or Jaggaer, strong troubleshooting capabilities, and effective communication skills to collaborate across technical and functional teams. Responsibilities include:1. System Setup: Configure iBuy partitions in both Test and Production environments.2. User Management: Set up user personas and manage access controls.3. Requirement Translation: Convert functional requirements into actionable iBuy system configurations.4. Cross-Team Coordination: Collaborate with ERP technical and functional teams during implementation phases.5. Ad-Hoc Support: Respond to and resolve various ad-hoc functional requests as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Develop, maintain, and optimize advanced and interactive Power BI dashboards to track business performance and identify opportunities for improvement.?Serve as a trusted advisor to business... More partners, understanding their priorities and providing data-driven guidance to support decision-making.?Collaborate across teams to frame analytical problems, design solutions, and drive execution of insights.?Present findings clearly and effectively to technical and non-technical stakeholders, tailoring messaging to different audiences.?Mentor and provide guidance to junior analysts to promote best practices in analytics, visualization, and stakeholder engagement?Set the technical direction for coding practices using Python/R, PySpark, SQL, and cloud-based tools (Snowflake, Databricks).?Oversee development of robust, scalable codebases, ensuring alignment with organizational strategy?Leverage GenAI to enable self-service analytics at scale?Follow defined project management processes. Actively participate in project plan development and agile ceremonies (development of backlog, sprint planning, daily standups, retros/reviews) and documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Cybersecurity Governance Risk & Compliance team are cybersecurity experts, problem solvers, insight and solution generators, and trusted compliance advisors to the business. We leverage our risk,... More information security and control expertise to support risk management, IT Security, Regulatory Compliance and to drive continuous process improvements and cost savings. We also partner with various parts of the business (Brand, Product, IT, and Finance, to name a few) and engage in open dialogue to tap into the creativity of our people and action innovative solutions. Some responsibilities include: ?Participate in performing IT Risk Assessments of all new projects and technology implementations.?Determine information security risk profiles for various systems, assets, data etc., using knowledge of lululemon policy, frameworks, standards and relevant industry best practices.?Ability to characterize the system, identify threats / vulnerabilities, control deficiencies, likelihood determination, impact analysis, risk levels, compensatory control recommendation and results documentation.?Escalate security risk exceptions, threats, vulnerabilities, quality, performance, gaps, change control and delivery issues as required..?Ability to lead stakeholder management, risk communication, risk reviews, driving risk acceptance and risk treatment activities?Execute automation in applying GRC work flows, tracking risk life-cycle, engaging stakeholders, monitoring and reporting risks?Collaborates with other members of the Policy, IT Security & Risk Assessment team on complex matters.?Identifies needs, develops and implements technology-related continuous improvement initiatives for the departmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a complex, multi-team integration project in the ATM domain focused on enhancing security through upgraded encrypted PIN pads. Beginning in 2025, new PCI requirements (TR-3134) mandate... More changes in how encryption keys are delivered to ATMs and how encryption processes are executed. The initiative involves:? Replacing and upgrading PIN pads across branches.? Implementing longer, more complex encryption standards.? Coordinating with vendors on both hardware and software integration.Managing multiple integration points across modules, testing teams, and backend systems to deliver a seamless end-to-end solution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As the Manager - Supply Chain Strategy you will be responsible for developing, managing, and publishing supply chain analytics for an assigned function within supply chain group, including inventory,... More Demand and Supply Planning. You will conduct complex data analysis to inform and empower internal stakeholders to improve operating results. You will represent and manage cross- functional analytic initiatives. You will manage staff, administers workflow process systems, and ensures department has resources to support business objectives.Responsibilities:?Drive the Inventory Strategy to align with business objectives, ensuring key analytics are available to support data driven transformation.?Collaborate with business leaders, stakeholders and cross-functional teams to provide actionable insights and strategic recommendations to senior management.?Tackle complex supply chain challenges using expertise in:oDemand and Supply planning: Enhance people, processes, and technology for optimal performance.oBusiness Analytics: Apply network optimization and modelling to streamline operations.oProcess Improvement: Innovate in planning, scheduling, routing, and cycle time reduction.oRisk Management: Proactively identify and mitigate procurement risks to maintain supply chain integrity.oWhat-if analysis: Simulate various scenarios, such as spikes in demands, supply chain disruption, changes in market, macroeconomics etc. to understand their impact on business and suggest course of action to maintain optimal inventory, enhance service level and minimize costs. ?Empower Inventory SBU leaders & stakeholders with insights for more efficient, risk-averse operations.?Question and improve traditional methods with innovative techniques and technology, enhancing supply chain processes and working capital utilization.?Analyse market trends to guide inventory management in demand and supply planning and supply chain strategy adjustments.?Lead a team dedicated to optimizing workflow processes and systems.?Collaborate with the SCPO Technical Solutions team to implement best-in class planning process including Multi-Echelon Inventory Optimisation (MEIO) solutions within the Blue Yonder platform.?Assist in developing strategic policies and procedures to enhance operational outcomes from Blue Yonder SCPO application.?Manage reporting functions, including KPIs, lean kaizen initiatives, and special requests.?Ensure regulatory compliance and uphold ethical standards within the supply chain function.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management. This is a... More client-facing, high-impact role located in Melbourne and onsite 5-days/weeks. The successful candidate will be responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our Technology clients is looking for a Product Research Associate to join them on a contract basis!As a product research associate, you?ll help manage in-app surveys, maintain data quality,... More support social listening requests, and keep research operations running smoothly. You?ll work closely with cross-functional partners and learn the systems that power customer experience programs on the product research team. About the Role:As a product research associate specializing in-app survey operations and social listening, you will be responsible for managing end-to-end in-app survey operations, supporting cross-functional partners, and ensuring high-quality data and insights delivery across their growing customer experience team. This role oversees in-app survey execution, maintains dashboards and data processes, and supports social listening initiatives. Key Responsibilities:In-App Survey Management: ? Assist with organizing and managing survey launches to ensure timely and seamless execution ? Program, launch, and monitor in-app surveys ensuring proper logic, targeting, and functionality ? Provide operational updates to stakeholders regarding survey launch status ? Review, clean, upload and assist in coding on large open end response datasets ? Assist in managing sentiment tracking dashboards such as Looker and Coda ? Conduct rigorous quality check of data to ensure accuracy, consistency, and completeness across all survey pipelines ? Organize and maintain all files within survey repositories and shared folders Social Listening Support: ? Manage incoming social listening requests and coordinate timely responses ? Provide ad-hoc support for social listening analysis and insights generation ? Monitor ongoing social listening signals to identify emerging trends and issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less