Job Search Results for service desk

The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in... More our Corporate Headquarters environment. This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment. The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites across Cornerstone Building Brands.Promptly respond to Executive technology support issues 24x7x365.Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives. Ensure outstanding tickets are regularly updated to reflect the status.Maintain confidentiality and privacy in all dealings with executives.Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues.Administer and maintain IT, including user account management, access control, security configurations, and software updates.Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.Participate in evaluating and recommending appropriate IT solutions.Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.Stay informed about industry trends, emerging technologies, and best practices related to IT.Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

shadow each Techniciandisconnecting/reconnecting computer equipmentcrawling under desks to connect/disconnect wiringassisting with the moving, inventorying, and storing the computer and AV equipment... More for the agencyassist with projects in SharePointWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provide prompt, courteous support for both on-site and remote users, resolving technical issues involving hardware, software, connectivity, and peripherals.Perform daily system monitoring, ensuring... More the integrity, availability, and performance of IT resources across the facility.Configure, image, deploy, and maintain laptops, desktops, iPads, and thin clients, including hardware diagnostics and warranty management.Troubleshoot manufacturing-floor technologies such as label printers, network-connected devices, and equipment requiring elevated or hard-to-access locations.Administer Active Directory accounts, file permissions, and application access, while delivering end-user training to improve technology adoption and efficiency.Collaborate with cross-functional teams using strong communication, documentation, and interpersonal skills to maintain reliable technology operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Desktop Support Specialist/Refresh Specialist for a utility client in Denver, CO. This position will be local to Denver and will be working primarily between two main... More office locations. This role will be comprised of hardware refreshes where they will be responsible replacing existing/old hardware with new/updated hardware. The hardware is prebuilt but may require some assembly in certain cases. We are looking for individuals with roughly 2-4 years of experience in a desktop/helpdesk support. The other part of this role will entail desktop/end user support functions where you will be tasked with troubleshooting hardware and software related issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Conversion Scheduling Coordinator supports Pulse server replacement efforts by intake, prioritization, scheduling, and coordination of store server conversions. This role acts as the primary... More point of coordination between internal IT teams, hardware staging, and franchise contacts to ensure conversions are scheduled accurately, documented correctly, and aligned to operational priorities.This is a coordination and scheduling role only; no hands on server staging or installation is performed.?Monitor and triage Pulse server conversion requests (urgent and standard) ?Prioritize scheduling based on documented urgency rules and request age ?Contact stores within 24 business hours of receiving conversion requests ?Review store readiness details (IP type, Pulse version, time zone, network status) ?Assess risk and urgency using existing GlobalCare tickets and system status ?Identify and manage conflicting appointments (e.g., network upgrades) ?Schedule conversions and confirm dates with store and franchise contacts ?Obtain documented approvals for expedited shipping ?Maintain accurate updates in ServiceNow, Jira, and calendars?Document all outreach, decisions, and changes clearly and consistently$18/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Greet visitors, clients, and guests in a professional and welcoming mannerAnswer, screen, and direct incoming phone callsManage front desk operations, including sign-ins and visitor... More coordinationMaintain a clean, organized, and professional reception areaCustomer ServiceRespond to customer questions and requests in person, by phone, or via emailProvide accurate information and route inquiries to the appropriate teamDeliver a positive customer experience by demonstrating empathy, patience, and professionalismHandle basic customer concerns and escalate issues when necessary Administrative SupportAssist with scheduling appointments and meetingsPerform light administrative duties such as data entry, filing, and document organizationManage incoming and outgoing mail and deliveriesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Networking (50%)? High-level networking support connecting AWS environments to internal systems? Service Desk Support (25%)? Assisting with day-to-day service desk tasks due to limited full-time... More networking workload? System Administration (25%) ? Supporting system administration responsibilities as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Tier 1 Support Technician to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. This person will be joining the Retail Service... More Desk support team that is responsible for providing remote IT technical support for the boutiques and retail locations across the United States. This role requires strong technical fundamentals, excellent communication skills, and a customer-first mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Summary:Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without... More direct supervision. Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures complete and detailed physical inventory tracking and staging. Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process. Ensures detailed physical inventory tracking and staging. Performs destruction of data bearing devices (DBD) following all documented procedures and runbooks Required: High School Diploma AND 2+ years experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Technical Support Specialist leads resolution of complex, high-impact technical and product-related issues while serving as the primary escalation point for Tier 1 and Tier 2 support. This... More role partners closely with Product, Engineering, and Operations to diagnose hardware and software issues, conduct root-cause analysis, and drive issues to resolution with strong ownership. The position strengthens overall support effectiveness through coaching, knowledge sharing, documentation, and continuous process improvement. Responsibilities include identifying recurring issue patterns, improving workflows and escalation paths, and contributing to consistent, high-quality support across B2C and B2B customers. Success requires deep technical expertise, sound judgment, cross-functional collaboration, and the ability to perform in a fast-paced, service-critical environment while consistently meeting defined performance metrics. This role is fully onsite in the PDX area and offering a base salary of $60k/yr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less