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Aug 19, 2025

Hartselle, AL

|

Business Analyst (BA)

|

Contract

|

$46 - $58 (hourly estimate)

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This candidate will be working as an ERP Specialist supporting a large regional utilities/construction company that is based near Huntsville, AL. They are implementing Acumatica as their ERP system,... and this ERP specialist will be representing the finance group in that implementation. They will be helping run the implementation, including data intregration with various financials, testing, writing up procedures and workflows, and putting the correct finance controls in place. They will also be asked to teach a few of their peers to help maintain the erp system as well. They will report up to the Controller, but will work heavily with both the CFO and VP of IT. The pay range will be within $40hr-$65/hr depending on experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 14, 2025

New York, NY

|

Business Analyst (BA)

|

Perm

|

$100 - $120 (hourly estimate)

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About the RoleWe are looking for a Customer Success Manager to help our clients maximize their successwith our email marketing solutions. In this role, you will be responsible for managing a... portfolioof 50+ clients, optimizing their email campaigns for engagement and deliverability, and ensuringthey achieve their marketing goals. Your expertise in email marketing, ad network bestpractices, and customer success strategies will be key to driving client retention and growth.Key Responsibilities Manage a book of 50+ clients, ensuring they receive exceptional support and strategicguidance. Optimize email flows and campaigns to improve clicks, opens, revenue, anddeliverability. Educate clients on email marketing and ad network best practices to maximizeperformance. Conduct product demos and provide training on platform features. Deliver quarterly business reviews (QBRs) to showcase results and identify growthopportunities. Serve as the primary point of contact for client inquiries, providing expert customersupport and troubleshooting. Collaborate with internal teams to escalate issues, advocate for client needs, and ensurea seamless customer experience. Proactively identify upsell and expansion opportunities within the existing client base.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 14, 2025

Hackensack, NJ

|

Accounting

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Contract

|

$58 - $73 (hourly estimate)

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Insight Global is looking for a BA/PA fully remote to join one of their clients Quality and Compliance team. This team is working on a new tool SAP BRH which integrates with SAP S4 (dashboard on... steroids). *Collaborate with stakeholders to understand business needs and translate them into functional requirements. *Work closely with SAP BRH (Batch Release Hub) for automated product release, integrating with SAP S4. *Mapping process flows, ensuring compliance in a GXP environment. *Write user stories and upload them into JIRA. *Participate in UAT (User Acceptance Testing), IFT (Integration Testing), and BFT (Business Functionality Testing). *Draft compliance plans and oversee deliverables. *Partnering in digital transformation programs, process harmonization, and LIMS (Laboratory Information Management Systems) initiatives. *Conduct 24 different release checks to ensure final product release.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 06, 2025

Charlotte, NC

|

Business Analyst (BA)

|

Contract,Perm Possible

|

$47 - $59 (hourly estimate)

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This role focuses on auditing, data validation, and program management to ensure accurate and compliant asset tracking across applications. The analyst will work closely with the team to maintain... data integrity, support compliance efforts, and drive automation initiatives.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 24, 2024

Carmel, IN

|

Business Analyst (BA)

|

Perm

|

$110k - $150k (estimate)

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Insight Global is hiring a Dynamics Administrator to act as a technical liaison and work collaboratively with vendors, internal departments, and IT for Dynamics 365 and integrated applications. They... will assist with the configuration and implementation of third-party systems, and collaborate with developers, integrators, business partners, and team members on business requirements and system enhancements/upgrades/initiatives. In the day-to-day breakdown, they will be working in support and on a project with the team and act as a leader. They will also be maintaining accurate documentation of Microsoft 365 configurations and changes and expected to manage user access, implement security policies, and conduct security audits. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 19, 2025

Plano, TX

|

Business Analyst (BA)

|

Contract

|

$56 - $70 (hourly estimate)

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The ADS manager will be responsible for Authorized Data Source (ADS) and Authorized Data Sets (ADSet) end-to-end, ADS and ADSet governance, and implementing/monitoring/reporting technology controls to mitigate data risks.Responsibilities:-Supporting DQCE and Process Owner for documenting, maintaining, and monitoring Data Domain related processes for ADS and ADSet, and for assessing and documenting all applicable data risks and mitigating controls owned by technology with appropriate ownership in the Enterprise Process Inventory System of Record as per the Process Management Enterprise Policy guidelines .-Collaborating with Process Owner, DSME, DSE, DDM and DQCE for identifying, documenting, and maintaining ADS, ADSet technology controls to mitigate data risks within the processes aligned to Transport .-Supporting Process Owner, DSME, DSE, DDM and DQCE to assess technology owned controls for mitigating all applicable data risks for ADS, ADSet, and for addressing any gaps in the ADS, ADSet controls .-Collaborating with the Process Owner on the FLUs/CFs Transport related processes to ensure completeness of data risks and controls alignment with appropriate ownership in Enterprise Process Inventory System of Record .-Reporting the control performance metrics for ADS, ADSet data risk mitigating controls owned within a process in Enterprise Process Inventory System of Record and remediate control metric threshold breaches .-Assessing and remediating gaps in technology controls for mitigating data quality risks in ADS and ADSet, working with DQCE to ensure controls are in place to mitigate data quality risks -Identifying data flows for ADS, ADSet and providing inputs to DDM and DQCE for identifying and registering all data assets feeding data into the Data Domain in the Enterprise Metadata System of Record, and ensuring completeness and accuracy of the registered assets, asset roles -Identifying data flows for ADS, ADSet and providing inputs to DDM and DQCE for documenting and maintaining asset flows between assets for all registered assets within a Data Domain in the Enterprise Metadata System of Record, and ensuring completeness and accuracy of the asset flows -Identifying assets performing material data transformation in the asset flows in collaboration with DQCE, DDM and AM for documenting Data Domain asset flows in the Enterprise Metadata System of Record -Extracting technical metadata for data elements authorized to be provisioned from ADS, ADSet and providing it to DQCE and DDM for documenting and maintaining a Domain Data Catalog for ADS, ADSet of a Data Domain in the Enterprise Metadata System of Record, and ensuring completeness and accuracy of the Domain Data Catalog (T-300).-Identifying, documenting, and maintaining inventory of transformations occurring in ADS, ADSet in the Enterprise Metadata System of Record as part of Domain Data Catalog in collaboration with DDM and DQCE, and ensuring completeness, and accuracy of transformations inventory -Identifying, escalating, documenting root cause, assessing impact, and creating action plans, and remediating data quality incidents within data Transport in the Enterprise Data Incident Management System of Record -Supporting DQCE for reviewing, assessing impact to Transport Standard adherence artifacts, and decisioning on PTO requests with changes to Data Domains ADS, ADSet assets -Updating adherence artifacts impacted by the PTO requests in the enterprise tools in collaboration with DQCE and DDM.-Ensuring ADS, and ADSet adherence to Transport Standard, including the implementation and ongoing monitoring of all technology controls for mitigating data risks associated with an ADS, and ADSet -Executing adherence plan and operating routines to monitor and demonstrate continuous adherence to the Transport Standard requirements aligned to the ADSM role (VI. Controls and Monitoring).Pay is 70.24/hour.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"ADS Manager","City":"Plano","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1.) Understanding of data governance best practices and how to apply that to specific data domains2.) Ability to collaborate and take/translate requirements with developers, testing teams, audit teams, business users, stakeholders, etc. 3.) Exposure to any mainframe applications / systems4.) Financial services industry experience","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":70.2400,"SalaryLow":56.1920,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for an ADS Manager for one of our clients in Plano TX or Charlotte NC. The role is 3 days onsite. The ADS manager will be responsible for Authorized Data Source (ADS) and... Authorized Data Sets (ADSet) end-to-end, ADS and ADSet governance, and implementing/monitoring/reporting technology controls to mitigate data risks.Responsibilities:-Supporting DQCE and Process Owner for documenting, maintaining, and monitoring Data Domain related processes for ADS and ADSet, and for assessing and documenting all applicable data risks and mitigating controls owned by technology with appropriate ownership in the Enterprise Process Inventory System of Record as per the Process Management Enterprise Policy guidelines .-Collaborating with Process Owner, DSME, DSE, DDM and DQCE for identifying, documenting, and maintaining ADS, ADSet technology controls to mitigate data risks within the processes aligned to Transport .-Supporting Process Owner, DSME, DSE, DDM and DQCE to assess technology owned controls for mitigating all applicable data risks for ADS, ADSet, and for addressing any gaps in the ADS, ADSet controls .-Collaborating with the Process Owner on the FLUs/CFs Transport related processes to ensure completeness of data risks and controls alignment with appropriate ownership in Enterprise Process Inventory System of Record .-Reporting the control performance metrics for ADS, ADSet data risk mitigating controls owned within a process in Enterprise Process Inventory System of Record and remediate control metric threshold breaches .-Assessing and remediating gaps in technology controls for mitigating data quality risks in ADS and ADSet, working with DQCE to ensure controls are in place to mitigate data quality risks -Identifying data flows for ADS, ADSet and providing inputs to DDM and DQCE for identifying and registering all data assets feeding data into the Data Domain in the Enterprise Metadata System of Record, and ensuring completeness and accuracy of the registered assets, asset roles -Identifying data flows for ADS, ADSet and providing inputs to DDM and DQCE for documenting and maintaining asset flows between assets for all registered assets within a Data Domain in the Enterprise Metadata System of Record, and ensuring completeness and accuracy of the asset flows -Identifying assets performing material data transformation in the asset flows in collaboration with DQCE, DDM and AM for documenting Data Domain asset flows in the Enterprise Metadata System of Record -Extracting technical metadata for data elements authorized to be provisioned from ADS, ADSet and providing it to DQCE and DDM for documenting and maintaining a Domain Data Catalog for ADS, ADSet of a Data Domain in the Enterprise Metadata System of Record, and ensuring completeness and accuracy of the Domain Data Catalog (T-300).-Identifying, documenting, and maintaining inventory of transformations occurring in ADS, ADSet in the Enterprise Metadata System of Record as part of Domain Data Catalog in collaboration with DDM and DQCE, and ensuring completeness, and accuracy of transformations inventory -Identifying, escalating, documenting root cause, assessing impact, and creating action plans, and remediating data quality incidents within data Transport in the Enterprise Data Incident Management System of Record -Supporting DQCE for reviewing, assessing impact to Transport Standard adherence artifacts, and decisioning on PTO requests with changes to Data Domains ADS, ADSet assets -Updating adherence artifacts impacted by the PTO requests in the enterprise tools in collaboration with DQCE and DDM.-Ensuring ADS, and ADSet adherence to Transport Standard, including the implementation and ongoing monitoring of all technology controls for mitigating data risks associated with an ADS, and ADSet -Executing adherence plan and operating routines to monitor and demonstrate continuous adherence to the Transport Standard requirements aligned to the ADSM role (VI. Controls and Monitoring).Pay is 70.24/hour.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 25, 2025

New York, NY

|

Help Desk

|

Contract

|

$16 - $20 (hourly estimate)

{"JobID":431498,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-73.9782727272727,"Longitude":40.7185454545455,"Distance":null},"State":"New York","Zip":"10001","ReferenceID":"BOS-798002","PostedDate":"\/Date(1753474603000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the London office 5 days a week. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate to as needed, but is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: ?20.96/hour - ?28.45/hour. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 2 Service Desk Analyst (INTL onsite London)","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years)- onsite support experience and experience supporting c-level/executives- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including:Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the London office 5 days a week. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate to as needed, but is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: ?20.96/hour - ?28.45/hour. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 07, 2025

Des Plaines, IL

|

Help Desk

|

Contract

|

$22 - $28 (hourly estimate)

{"JobID":433501,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.881,"Longitude":42.0413636363636,"Distance":null},"State":"Illinois","Zip":"60018","ReferenceID":"CHI-800557","PostedDate":"\/Date(1754597852000)\/","Description":"We are looking for a Level 1/level 2 support resource to help with training to reset phones \u0026 verifying members over the phone as a legitimate employee. In addition to this, this person will also assist with disabling and enabling accounts. There will be a 1 day training period to learn to reset phones, and how to accurately validate people\u0027s employment at the client before resetting Okta on the user\u0027s phone. The ticket volume is up by 80% due to Okta issues, hence the need for this role, so we are looking for someone familiar with/comfortable with, high ticket volume environments. For perspective on the role, every 30 minutes, there is a ticket related to needing Okta to be reset and the person needs to be verified as a legitimate employee, so this will take up about 70% of the role. 30% of the role will be related to disabling/enabling accounts and other Level 1 and Level 2 support responsibilities for the Security Operations team, at the admin level. This role requires fast learning, as there will be 1 day of training before performing independently on either the 7 AM to 5 PM shift, or 9 AM to 6 PM shift, as different business units are in different time zones. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Helpdesk Analyst - Okta (Local to IL)","City":"Des Plaines","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*3 years experience Level 1/Level 2 Helpdesk experience *Strong customer service skills over the phone *Ticketing system experience *Quick Learner *Experienced with High ticket volume *Experience disabling and enabling accounts","Skills":"*Okta support experience (level 1/2) *ServiceNow Ticketing system experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are looking for a Level 1/level 2 support resource to help with training to reset phones & verifying members over the phone as a legitimate employee. In addition to this, this person will also... assist with disabling and enabling accounts. There will be a 1 day training period to learn to reset phones, and how to accurately validate people's employment at the client before resetting Okta on the user's phone. The ticket volume is up by 80% due to Okta issues, hence the need for this role, so we are looking for someone familiar with/comfortable with, high ticket volume environments. For perspective on the role, every 30 minutes, there is a ticket related to needing Okta to be reset and the person needs to be verified as a legitimate employee, so this will take up about 70% of the role. 30% of the role will be related to disabling/enabling accounts and other Level 1 and Level 2 support responsibilities for the Security Operations team, at the admin level. This role requires fast learning, as there will be 1 day of training before performing independently on either the 7 AM to 5 PM shift, or 9 AM to 6 PM shift, as different business units are in different time zones. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 25, 2025

Vancouver, BC

|

Security Engineering

|

Contract

|

$46 - $57 (hourly estimate)

{"JobID":431353,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-123.118569,"Longitude":49.2938236363636,"Distance":null},"State":"British Columbia","Zip":"V6Z2H3","ReferenceID":"VAN-795691","PostedDate":"\/Date(1753445757000)\/","Description":"The Cyber Security Senior Analyst will help the team to perform Security Operations Center (SOC) duties, which include incident response, malware analysis, and monitoring. This role will work with the team and become a senior technical contributor to implement and apply technologies, processes, and practices designed to protect networks, devices, and data from malicious attack, damage, or unauthorized access. Conduct threat analysis, assessment, and malware analysis in support of security investigations and incident response processes. Lead investigations into security incidents escalated from lower-tier SOC analysts. Provide technical mentorship to Tier 1 and Tier 2 SOC analysts, sharing knowledge on incident response, threat detection, and advanced cybersecurity techniques. Conduct root cause analysis and identify containment and remediation actions. Recognize and research attacker tools, tactics, and procedures (TTP) in indicators of compromise (IOCs) that can be applied to current and future investigations. Build internal scripts, tools, and automation processes to enhance detection and response capabilities. Collaborate with technical and business teams to drive SOC initiatives acting as the SME. Conduct threat hunting activities to proactively identify potential threats and vulnerabilities within the network. Develop and maintain SOC runbooks and documentation to ensure consistent and effective processes. Participate in security audits and assessments to ensure compliance with industry standards and regulations. Provide after-hour support as needed and participate in on-call rotation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 3 SOC Analyst (Vancouver or Seattle)","City":"Vancouver","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelors degree in cybersecurity, computer science, information technology, or related field. 5+ years experience in a Security Operations Center or Technical Incident Response role. Strong knowledge of incident response methodologies, including NIST 800-61. Proven track record of handling advanced and complex security incidents. Demonstrated experience in computer security-related disciplines such as incident response, host forensics, malware analysis, container security, network traffic analysis, Insider Threat, alert tuning, and trend analysis. Strong knowledge of cloud security in Azure, AWS, GCP. Extensive experience working with security tools such as Azure Sentinel, Splunk, Microsoft Defender Security Suite, firewalls, IDS/IPS, antispam, content management, server and network device hardening, etc. Strong understanding of security concepts and threat categories (such as malware, phishing attacks, Defense-in-Depth, MITRE ATT\u0026CK framework, Cyber Kill Chain, etc.). Strong knowledge of Windows, Linux, and Mac OS Advanced Experience with query languages such as KQL and SPL Experience with scripting languages such as Bash, PowerShell, or Python. Experience in using security orchestration, automation, and response tools. The ability to effectively communicate both verbally and in writing to audiences of different technical skill levels. Strong analytical and troubleshooting abilities to investigate, identify, and resolve security incidents quickly and effectively. Capability to remain calm, composed, and focused during high-pressure situations, ensuring a clear and effective incident response. Knowledge of security frameworks and standards such as ISO 27001, PCI DSS, and NIST. Ability to conduct forensic analysis of network packet captures, DNS, proxy, and host-based security logs. Experience with cloud security posture management (CSPM) tools and practices.","Skills":"","Industry":"Security Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Cyber Security Senior Analyst will help the team to perform Security Operations Center (SOC) duties, which include incident response, malware analysis, and monitoring. This role will work with... the team and become a senior technical contributor to implement and apply technologies, processes, and practices designed to protect networks, devices, and data from malicious attack, damage, or unauthorized access. Conduct threat analysis, assessment, and malware analysis in support of security investigations and incident response processes. Lead investigations into security incidents escalated from lower-tier SOC analysts. Provide technical mentorship to Tier 1 and Tier 2 SOC analysts, sharing knowledge on incident response, threat detection, and advanced cybersecurity techniques. Conduct root cause analysis and identify containment and remediation actions. Recognize and research attacker tools, tactics, and procedures (TTP) in indicators of compromise (IOCs) that can be applied to current and future investigations. Build internal scripts, tools, and automation processes to enhance detection and response capabilities. Collaborate with technical and business teams to drive SOC initiatives acting as the SME. Conduct threat hunting activities to proactively identify potential threats and vulnerabilities within the network. Develop and maintain SOC runbooks and documentation to ensure consistent and effective processes. Participate in security audits and assessments to ensure compliance with industry standards and regulations. Provide after-hour support as needed and participate in on-call rotation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 30, 2025

Minneapolis, MN

|

Business Analyst (BA)

|

Contract

|

$50 - $62 (hourly estimate)

{"JobID":432136,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-93.248,"Longitude":44.974,"Distance":null},"State":"Minnesota","Zip":"55401","ReferenceID":"MSP-798748","PostedDate":"\/Date(1753870599000)\/","Description":"An employer is looking for an agile and detail-oriented IT Communications Coordinator to join our IT organization. As the IT Communications Coordinator, you\u0027ll be the go-to expert for internal communications, documentation, and presentation development. Youll support collaboration between our internal teams and external vendors, ensuring information is clearly captured and effectively delivered across all levels of the organization. This is an exciting opportunity to join to join the early stages of a $300 million-dollar transformative program set to kick off at the end of this year and will run over the course of the next 5 years!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Communications Coordinator","City":"Minneapolis","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Experience with Presentation Development - Craft high-impact PowerPoint presentations tailored for executive briefings, team updates, and stakeholder communications.- Excellent documentation \u0026 vendor coordination - Scribe meeting notes, capture requirements, and assemble documentation in collaboration with third-party system integrators.- Experience with SharePoint Management - maintain and update SharePoint sites for enhanced document sharing, navigation, and resource accessibility.- Previous experience with newsletter \u0026 internal communications - support the creation and distribution of internal newsletters that highlight IT initiatives and foster organizational transparency.- Content Development for All Levels of Leadership - produce and adapt content suitable for technical and non-technical audiences across business units.- Microsoft Office Suite Expertise - leverage expert-level skills in Word, PowerPoint, and Excel to support project tracking, reporting, and communication tasks.- Comfortability with managing any program tasks that need support - Organizational newsletters, putting together presentations, and deck creation.","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":62.0000,"SalaryLow":49.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for an agile and detail-oriented IT Communications Coordinator to join our IT organization. As the IT Communications Coordinator, you'll be the go-to expert for internal... communications, documentation, and presentation development. Youll support collaboration between our internal teams and external vendors, ensuring information is clearly captured and effectively delivered across all levels of the organization. This is an exciting opportunity to join to join the early stages of a $300 million-dollar transformative program set to kick off at the end of this year and will run over the course of the next 5 years!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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