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Customer Support Manager - Industrial

As the Customer Support Manager on the Industrial team, you are a liaison between the customer and the clients in the Industrial space. The CSM is responsible for maintaining the relationship... More between the customer and Client by understanding, implementing, and communicating the needs of the customer to the client?s management. ?Meet/Communicate with Customer on a daily basis to understand their needs.?Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.?Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.?Follow up to ensure personnel and equipment needs for the job at hand.?Follow up to ensure personnel and equipment is available as needs change for the customer.?Coordinate personnel, fleet, and equipment mobilization.?Continuing relationship with customer as more jobs and needs become available.?Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.?Prospecting potential customers/industries and educating them on our services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Senior Workday Business Analyst (Time-Tracking)

The Senior BA is a subject matter expert consulting with HR stakeholders on all Workday modules currently in scope (HCM, Performance, Talent Management, Learning, Recruiting, Compensation, Benefits,... More Time Tracking, & Payroll). As a BA, you will be an integral part of our HR Service Delivery team, working with Sr Analysts, Team Leaders and managers to uphold governance processes, identify and document requirements, architect solutions, communicate with stakeholders, participate in system testing and drive completion of initiatives, making sure overall usability of the system and its downstream dependencies are reliable.? Identify, analyze, and resolve technical issues within the Workday system. Provide second-level support for complex problems that cannot be resolved by first-level support.? Create and maintain an executable backlog of product requirements? Execute business process testing alongside leading business partners/COEs through User Acceptance testing of new or delivered functionality? Actively participate in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery? Maintain knowledge on new functionality/features/capabilities of Workday, market trends, and other industry products and technologies? Partner with HRIS and HR Shared Services for impacts to system configuration, service center impacts and overall colleague experience? Develop test scripts and execute E2E testing for assigned projects? Serve as a subject matter expert on Workday based upon functional areas or HRIS projects assigned providing continuous input on process improvement and elevated support? Work on ad-hoc projects related to business processes, data, security, loading EIBs or new modulesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager NOC Systems

This SOW secures a senior TVC to serve as the Head of NOC Systems Tools, Design & Automation. The primary goal is to drive operational excellence within the NOC by leading the design and... More implementation of automated solutions, optimizing workflows, and maximizing the effectiveness of all NOC tools. The TVC will be responsible for managing the dedicated NOC Tools team and delivering measurable improvements in key metrics like reduced Mean Time to Repair (MTTR) and elimination of manual processes.The TVC's services must focus on achieving the following measurable outcomes during the contract period:?Strategic Automation: Develop and document a comprehensive 12-month automation strategy and a long-term 3-year technology roadmap for NOC systems, including the adoption of AI/ML and AIOps technologies.?Platform Ownership: Own the roadmap and ensure the optimal configuration and operationalization of critical platforms, including ServiceNow, Netcracker and other OSS tools, to maximize service quality.?Process Transformation: Successfully implement automation projects resulting in the elimination of multiple high-impact manual processes and demonstrable increases in team productivity.?Leadership & Advocacy: Lead the NOC Tools team, manage key vendor relationships (e.g., Netcracker), and act as a change champion to drive the adoption of new, data-driven operational processes across cross-functional teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Program Manager

We are seeking an experienced Project/Program Manager to lead a high-priority, enterprise-wide initiative focused on creating a Source of Truth for 10 projects across Operations (7 projects) and... More Quality (3 projects) domains. This initiative is critical for consolidating decentralized work and establishing a unified view, standards, and reporting framework.The PM will partner with technical resources, leaders, and existing PMs to centralize efforts, ensure alignment, and deliver a comprehensive plan that supports communication across the enterprise.Key Responsibilities?Program Oversight & ConsolidationoDevelop and maintain a consolidated project plan for all 10 initiatives.oEstablish standards and best practices for engagement, documentation, and reporting.oCreate a unified view of progress, including dashboards and status reports for leadership.?Stakeholder Engagement & CoordinationoFacilitate discussions with internal teams and clients to capture end-user experience and requirements.oCoordinate validation, acceptance testing, and feedback loops between build teams and clients.oOrganize end-user education sessions and office hours for training (3,000+ users).?Process & Standards DevelopmentoDefine expectations for client engagement and documentation across phases.oDevelop a playbook for future initiatives.oIdentify opportunities for process efficiencies and resource optimization.?Execution & TrackingoConsolidate key artifacts: reports in scope, source systems, platforms/tools, mapping to future state.oTrack progress across evaluation, build, testing, validation, and training phases.oCreate and manage epics in Jira; monitor work and escalate blockers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Promotional Marketing Specialist

Insight Global is seeking a Remote Promotional Media Support Specialist to join their team. This person will provide operational and analytical support to marketing campaign managers, ensuring... More seamless execution of paid and organic media campaigns across various digital platforms. This role delivers strategic support to optimize performance and drive measurable results.Key Responsibilities:Campaign Development & Execution?Collaborate with campaign managers to develop, execute, and optimize digital promotions across platforms including Google, LinkedIn, and Facebook ?Coordinate across campaign, content, and creative teams to ensure cohesive delivery of promotional assets?Support the creative asset development for promotional materials including display ads, paid promotions, and social content working across the teams?Ensure creative asset development follows standard work, established best practices, and GE brand guidelines ?Coordinate campaign launches and ensure timely delivery of requests and assets to paid media agencyProject Management & Planning?Assist campaign managers in designing mid- and long-term promotional calendars with strategic content mapping?Maintain project management and tracking documents for social and paid promotions?Create and implement tracking codes across all campaign assets ?Manage communications and status updates between internal campaign teams and external paid media agenciesPerformance Analysis & Optimization?Monitor campaign performance and collaborate with campaign managers to implement data-driven optimizations ?Analyze performance data and report on key performance indicators (KPIs) including click-through rates and conversion rates?Evaluate campaign engagement to identify and track best-performing channels and content for target audience reach ?Identify trends, anomalies, and optimization opportunities in campaign data ?Maintain campaign performance dashboards and tracking systems for campaign manager use ?Collaborate on testing strategies and implementation to improve campaign effectivenessWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE C#.Net Engineer

The .NET Software Development Engineer will report to the Software Development Manager. This person will be involved in developing applications by studying operations; designing, developing, and... More installing software applications; and supporting and helping to Development Team. The successful candidate will possess personal characteristics and career experience that demonstrates a combination of personnel management and development skills, analytical skills and the ability to use data and statistics to drive operational improvement, and a relentless determination to enhance the user experience for customers by ensuring quality products are delivered. Responsibilities: ? Consistently write, translate, and code software programs and applications according to specifications.? Write and code Unit Tests? Ability to respond promptly to and solve defect tickets.? Run and monitor functional and performance tests on new and existing software for the purpose of correcting mistakes, isolating areas of improvement, and general debugging.? Investigate and resolve Customer issues? Build monitoring and have the ability to perform debugging in all areas of the code.? Report operational achievements and progress to the Software Development Manager on a regular basis.? Work effectively with other employees to collaborate toward a goal of providing user friendly applications.Participate in company activities such as marketing programs, planning and design meetings, retrospectives, and other required process activities. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Senior Software Engineer

A large Healthcare client is looking for a Senior Fullstack Software Engineer who is passionate about solving real-world business problems to join our team. As a Senior member of the team, you will... More be working on developing solutions that help our customers integrate with our product suite. You will be working as a problem solver with plenty of unique assignments within the department. You will be a key member involved with design discussions, coding on both the backend and frontend, and working heavily with the database and J2EE/integration technologies.Your Impact: ?Work as part of an agile team to implement new features according to the requirements while adhering to the best coding development standards. ?Conduct detailed designs and lead design whiteboarding and creation of solution architecture. ?Lead in work-breakdown of tasks. ?Lead peer reviews of design and code. ?Coordinate release management and bug triaging. ?Lead technical discussions with customers to find the best possible solutions. ?Conduct bug fixing, implement configuration migration processes, and other UAT readiness technical tasks. ?Perform data loads for UAT readiness and during UAT as requested by the UAT plan. ?Support resolution of UAT identified issues and their triage. ?Contribute to authoring the Implementation Operational Information and companion spreadsheet for feeds. ?Perform configuration migration processes and other PROD readiness technical tasks. ?Perform data loads for PROD readiness. ?Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Sr. Quality Engineer/SDET (Automation; Python) - INTL LATAM

A client of ours in the streaming space is in need of hiring a Sr. Software Development in Test Engineer (SDET) to join their Engineering Services team, specifically a part of their Ad... More Server/Platform Digital Engineering team. You will be responsible for building test automation and processes to ensure the quality of the advertising systems. When this client's systems work properly, they are able to reliably deliver relevant ads to all of their viewers; driving higher revenue for their business and which ultimately helps their customers to discover brands and products that are relevant to their interests. Defects in their ad systems can negatively impact revenue and deliver advertisements that detract from the viewer experience due to irrelevance, repetition and other factors. This role is a unique opportunity to join an excellent team and have a meaningful impact on the QE and automation process and culture, as well as the products/ads they release. As a result, those most likely to excel in this role are independent, creative, and able to operate effectively in ambiguous circumstances. This is a heavy testing/quality engineering role where the results of this individual's testing will have significant impact on the business and be highly visible to company leadership. This role is 100% back-end testing using Python and Behave (BDD) (i.e. API testing, microservices, some contract testing and asynchronous testing, etc.)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Analyst- INTL-Brazil- 0edb75e9

A life science client of ours is seeking a dynamic and skilled Business Analyst to join our Emerging Technologies team, focusing on the development and integration of generative AI solutions across... More the company. This role is crucial in bridging the gap between technical capabilities and business needs, ensuring that our generative AI offerings are effectively utilized and tailored to enhance productivity and create competitive advantages.Key responsibilities for this role include:?Requirement Gathering and Analysis: Work closely with internal stakeholders to gather, analyze, and solidify requirements for generative AI solutions, ensuring a deep understanding of business needs.?Alignment of Business Requirements: Ensure business requirements are aligned with our existing generative AI offerings, identifying areas where our current solutions meet these needs.?Research and Novel Approaches: Investigate the capabilities of our current generative AI solutions, identifying gaps and exploring novel approaches to address complex business challenges.?Project Development Process Management: Gain comprehensive knowledge of our generative AI project development process and guide the business in aligning with this framework.?User Acceptance Testing (UAT): Lead and assist in UAT of generative AI solutions, including both hands-on testing and coordinating business involvement in the testing process.?Collaboration with Development Teams: Maintain a close working relationship with our developers to ensure that the solutions developed are in line with business needs and expectations.?Community Management and Engagement: Manage and run our Generative AI community, organizing user group meetings, curating content, and arranging speakers to foster a collaborative and knowledge-sharing environment.?Advocacy and Education: Act as a champion for generative AI within the company, educating business users about its benefits and potential impact on their work.?Backlog Management: Take responsibility for managing and prioritizing the backlog of generative AI projects and ideas, ensuring a strategic approach to project selection and development.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote JR Program Manager

Insight Global is seeking a PMO/Project Manager based remotely (EST) for a 12-month contract opportunity with their largest Medical Device client. This individual will lead a multi-dimensional,... More cross-functional initiative transforming how the commercial organization plans, creates, approves, and disseminates promotional content for internal and external stakeholders. 2026 will mark year 3 (final year) of this program, but there is a potential for the program to go to a 4th year. This role oversees 10 workstreams (7 launched this year, 5 entering change management, 2 expanding solutions, and 2 new), driving harmonization, co-creation, and automated channel syndication. Key Responsibilities:?Provide strategic oversight and execution management across 10 interconnected workstreams.?Apply Agile principles to enhance team productivity and accelerate delivery of business value.?Lead process design/redesign to simplify, harmonize, and improve operational efficiency.?Partner with business leaders to implement functional strategies and drive transformation.?Ensure cross-team dependency alignment and proactively manage risks, gaps, and opportunities.?Champion operational excellence and continuous improvement across all workstreams.?Track and communicate progress, impact, and value realization to stakeholders.?Manage external partnerships (e.g., vendors, product teams) to support program goals.?Support governance, reporting, and stakeholder engagement as part of broader PMO responsibilities.?Act as a strategic advisor, connecting dots across teams and surfacing insights to leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less