Job Search Results for service desk

Insight Global is seeking a Manager, End User Services to support a Houston based midstream client on a full-time, permanent basis. This position is based onsite in Houston four/five days per week in... More office. You will oversee service desk, deskside, endpoint and AV. You will work as a strategic end-user services leader with a large focus on vendor management and ITIL best practices. You will oversee a team of 4 full time employees, two contractors and an outsourced global service desk.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles. *Provide support at the desktop, troubleshooting, installing hardware and mobile... More devices both in person and to our remote users *Assist with IT desktop deployments and image improvements *Support our Manufacturing IT related hardware, including printers and scanners *Work closely with Windows 10+ operating system devices in diagnosing issues *Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices. *Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve *Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members *Ability to work with IT vendors as needed, to solve problemsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Troubleshooting ? Diagnose and resolve Level 1 and Level 2 issues involving desktops, laptops, printers, mobile devices, and peripherals.Escalation Support ? Serve as the escalation point... More for the service desk; mentor Level 1 technicians and validate ticket resolutions.Onsite Support ? Provide hands-on assistance for hardware failures, workstation setups, and equipment deployments.Software Support ? Install, configure, and troubleshoot OS, productivity suites, collaboration tools, and line-of-business applications.Network Assistance ? Support basic network troubleshooting (LAN, Wi-Fi, VPN, DNS, DHCP) and escalate complex issues to Level 3 or network teams.User Account Management ? Manage Active Directory accounts, permissions, group memberships, and password resets.Asset Management ? Track hardware inventory, maintain lifecycle documentation, and assist with procurement.On-Call Support ? Participate in scheduled on-call rotation for after-hours emergencies and critical incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Troubleshooting ? Diagnose and resolve Level 1 and Level 2 issues involving desktops, laptops, printers, mobile devices, and peripherals.Escalation Support ? Serve as the escalation point... More for the service desk; mentor Level 1 technicians and validate ticket resolutions.Onsite Support ? Provide hands-on assistance for hardware failures, workstation setups, and equipment deployments.Software Support ? Install, configure, and troubleshoot OS, productivity suites, collaboration tools, and line-of-business applications.Network Assistance ? Support basic network troubleshooting (LAN, Wi-Fi, VPN, DNS, DHCP) and escalate complex issues to Level 3 or network teams.User Account Management ? Manage Active Directory accounts, permissions, group memberships, and password resets.Asset Management ? Track hardware inventory, maintain lifecycle documentation, and assist with procurement.On-Call Support ? Participate in scheduled on-call rotation for after-hours emergencies and critical incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced IT Services System Administrator to support a growing technical services team. This role is heavily focused on systems administration and advanced end user support in a... More Windows-based environment. The person in this role will be responsible for supporting and maintaining on prem Windows servers, hosted services, web-based services, Microsoft 365, Google Workspace, virtualization environments, and overall IT infrastructure.This individual will also help support up to Tier 3 help desk issues, troubleshoot escalated technical problems, and assist with day-to-day administration across servers, systems, and user environments. The environment includes a mix of Windows devices, Macs, and Chromebooks, so they need to be comfortable supporting a variety of systems. This is a hybrid role, onsite Tuesday-Thursday in Norristown PA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA! *this is not a remote role.Schedule: Mon - Friday 8-4pm EST.OverviewThis role is responsible for coordinating and... More scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager.Responsibilities? Maintain surgical and procedure schedule for the facility? Coordinate all necessary providers and clinical staff for procedures? Maintain clear communication with patients and/or families throughout scheduling process? Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff? Maintain schedule for pre-operative and post-operative patient appointments as necessary? Assemble pre-surgical packet and operative notes for billing purposes? Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems? Liaise with hospital surgical personnel? Monitor insurance authorization for procedures? Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office? Maintain quality standards as it relates to HIPAA regulations? Cover front desk operations as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a QC Lead, you will oversee projects of IT infrastructure and ensure that all team goals are met/projects are closed out. You will interact with project management team members, IT service... More desk, and any technicians that are tied to the project.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day-to-Day We are seeking a highly skilled Server Analyst with strong experience in server administration, backup management, and virtualization. The ideal candidate will be responsible for... More maintaining and optimizing our server infrastructure, ensuring system security, and supporting various IT services across the organization.Key Responsibilities?Server & Storage Management oInstall, configure, and maintain servers, and storage.?Virtualization oMaintain virtual environments for servers and workstations.?Security Administration oAdminister server and PC security, including user / group / file / folder management.oPassword management. ?Surveillance Systems oConfigure and maintain camera servers, and related software.?Help Desk Management oHelp maintain and tickets for ticketing system, including agent/user setup, permissions, custom forms, FAQs, and knowledge base documentation.?Reporting oGenerate and present monthly IT reports to the Director of IT and corporate staff.?Backup & Disaster Recovery oOrchestrate company backups and file retention including restore testing quarterly.?Software & Service Administration oHelp maintain patch management, password managers, etc?We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a QC Lead, you will oversee projects of IT infrastructure and ensure that all team goals are met/projects are closed out. You will interact with project management team members, IT service... More desk, and any technicians that are tied to the project. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less