Job Description
We are seeking an experienced IT Services System Administrator to support a growing technical services team. This role is heavily focused on systems administration and advanced end user support in a Windows-based environment. The person in this role will be responsible for supporting and maintaining on prem Windows servers, hosted services, web-based services, Microsoft 365, Google Workspace, virtualization environments, and overall IT infrastructure.
This individual will also help support up to Tier 3 help desk issues, troubleshoot escalated technical problems, and assist with day-to-day administration across servers, systems, and user environments. The environment includes a mix of Windows devices, Macs, and Chromebooks, so they need to be comfortable supporting a variety of systems. This is a hybrid role, onsite Tuesday-Thursday in Norristown PA.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of experience in systems administration
Strong experience supporting Windows servers in an on prem environment
Experience administering Microsoft 365 and Google Workspace
Hands-on experience with virtualization technologies, especially Hyper-V
Previous experience supporting hosted services, software applications, and web-based services
Ability to troubleshoot and resolve escalated issues up to Tier 3 support
Experience working within a ticketing system environment
Knowledge of general IT infrastructure including servers, user support, and system administration
Comfortable supporting a mix of Windows, Mac, and Chromebook devices
Strong communication skills and ability to work independently in a lean IT environment
Nice to Have Skills & Experience
Experience with VMware
Exposure to networking, including general infrastructure knowledge
Experience with Freshservice ticketing system
Prior experience in a technical services or help desk/service desk style environment
Experience supporting educational or multi-site environments
Ability to assist with site visits and onsite technical support as needed
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.