Job Search Results for help desk

Insight Global is seeking an IT Systems Administrator to design, implement, and maintain IT solutions that support both internal and external users. You?ll join a team responsible for managing data... More centers, cloud platforms, and IT infrastructure across 700+ locations nationwide. The ideal candidate brings strong experience providing support and maintenance to IT networks, Infrastructure, and Microsoft technologies. This person will work cross functionally with profit center employees both remotely and onsite, system engineers, software developers and the IT help desk to maintain these IT system networks. Day to Day Requirements:? Providing remote and onsite technical desktop and Local Area Network support to employees ? Performing remote and onsite support for store startups, acquisitions, and other conversion activities ? Provide lifecycle testing and evaluation of computer equipment and commercial desktop software ? Assist in certification of all hardware and softwareRepair computer workstations and serversWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified TS Network Monitor in support of one of our large federal clients at Langley AFB in Hampton, VA. This candidate will be supporting and be responsible for... More providing Tier-1 network monitoring, operational support, and Helpdesk services across a global enterprise. Their day to day will include but is not limited to: *Monitor all nodes for operational integrity *Initiate, maintain and respond to trouble tickets and other logs to document these anomalies as well as corrective actions *Populate and examine trouble and error logs for troubleshooting and capturing metrics *Provide technical support in data network planning, engineering, and design, as well as resolving problems or escalating to the appropriate level *Monitor and administer network tools for troubleshooting and metrics for trends analysis *Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis *Report all trouble calls upon receipt Compensation:$30/hr to $33hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Security Engineer will be responsible to actively promote, maintain and validate the availability, integrity, and confidentiality of the organizational information assets. This will be done in... More compliance with company security policies, standards and best practices. The Security Engineer will work across functional/divisional lines to develop and implement IT Security strategies, policies, and procedures. They will carry out all phases of information systems/networks security program that involves access to computers and computerized data. They will conduct regular audits to ensure that systems are being operated securely, and information systems security policies and procedures are being implemented as defined in security plans. They will conduct investigations of computer security violations and incidents as well as any associated reporting requirements. They Security Engineer will respond to queries and requests for computer security information and reports. This individual is responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality while implementing security strategies, policies, and procedures. This role includes conducting ongoing vulnerability assessments and audits, driving remediation work, and investigating security-related help desk tickets as incidents arise. The engineer analyzes intrusion detection and prevention logs, supports internal security products and services, and provides clear status updates to both management and business teams. Additionally, they resolve technology issues for employees, promote security awareness across the organization, and support system patch management. This role may include other related tasks as assigned by leadership. Please note there is an aspect of on call rotation in the role. The goal of this contract is to convert this person full time. The expected salary range for this role is between $105,000-130,000. Please note that pay will be negotiated and numbers can fluctuate depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day Insight Global is looking for a Plant IT Engineer to join the team at an automotive customer located in Metro Detroit. This team is responsible for providing technical support for both... More hardware and software within the company's manufacturing plant on a 5x24 basis. As the Plant IT Engineer you will be implementing, maintaining and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness. The Plant IT Engineer also facilitates the implementation of IT enablers in the plant to support the company's process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems. You'll provide technical support for both IT applications and infrastructure while also focusing on the integration and long term maintenance of the production scheduling execution systems in an assembly setting. This position provides an excellent opportunity both to apply IT skills to manufacturing, and to acquire manufacturing experience that will enhance long-term career potential. This individual must be able to work flexible hours to support a multi-shift operation and requires a rotating schedule- may include days, nights and/or weekends. Compensation: $35/hr to $43/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified Senior HRIS Analyst in support of one of our higher education clients in Virginia Beach VA. This candidate will be supporting and be responsible for serving as... More the critical bridge between HR business operations and HR technology, ensuring HRIS processes are accurate, scalable, secure, and aligned with organizational objectives. The day-to-day will include:? Owning end-to-end functional process design? Driving technical execution across HR, Payroll, Time, and Absence modules? Overseeing data integrity and system governance, and leading both functional and technical workstreams during the UKG-to-Workday implementation.? Support the HR team (currently under remapping with a new enrollment vendor) by managing daily HRIS and operational tasks. ? Source and collaborate with vendors to ensure daily reports run accurately and integrate correctly with operations and system platforms. ? Identify and reduce manual work by leveraging available automations within UKG and Workday. ? Participate in focus groups related to platform integration and help merge processes between Workday and the new system. ? Provide operational support, assisting both HR and Payroll leadership with recurring tasks and small integration projects. ? Work with the Payroll Director for each pay period to validate data, ensure correct system flows, and resolve access or security issues. ? Troubleshoot backend system issues, collaborating with help desk teams when technical problems arise. ? Monitor data flowing into and out of the system, ensuring accuracy, proper synchronization, and compliance. ? Prepare and deliver information for executives, ensuring data and reporting land correctly and professionally.Compensation: $53/hr. to $57/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Ability to support either day or night shifts that aligned to a 24x7x365 team supporting customer mission critical environments. A key contributor in the success of managing our client?s endpoints.... More This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Entry level troubleshooting methodologies to solve problems in broad, complex & unique networks with mixed media & protocols. Entry level wireless network proficiency and associated experience supporting Cisco network products and protocols as well as command of executional best practices. Provide support to internal and external customers during critical service-related issues. Ability to get to an understanding of customer expectations and manage or set proper expectations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are currently seeking a Learning Specialist with solid work experience to join our team. Reporting to the Director of Information Technology, the position of Learning Specialist is responsible for... More overseeing all facets of education for the effective use of the technology solutions under the responsibility of the IT department. Your primary role will be to develop and maintain the learning curriculum for software applications and other services that comprise the core set of technology ?tools? utilized by all members of the firm. As a member of the IT department, your secondary role will be to provide additional first level help desk support to our user community and be involved in minor initiatives and major projects in support of the IT department. Responsibilities: ? Maintain the curriculum of learning resources as it pertains to the on-boarding of new hires; new technology solutions and software upgrades; and other new initiatives that utilize technology. Deliver blended learning solutions including classroom sessions, group presentations, individual coaching, and webinars. Liaise with practice group members, the Human Resources department, and the Director of Associate and Student Programs to establish learning objectives and develop learning plans for staff and lawyers. Produce learning resources such as video tutorials, quick reference guides and other job aids. Provide advanced support for the Microsoft Office suite of products - particularly trouble-shooting formatting issues in Word documents; and assisting with Excel spreadsheet design and manipulation. Participate in the identification and development of new technology initiatives and provide ad hoc project management and coordinate pilot testing as required. Provide level one helpdesk coverage as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Serve as the primary end user?facing support specialist for the CyberArk EPM product?Monitor incoming support tickets from intake and ensure timely response?Support end users (troubleshooting,... More guiding through setup, etc.)?Contact users directly to guide them through troubleshooting steps?Handle new user onboarding for the EPM product?Communicate with internal users effectively. Must be composed, articulate, and confident?Collaborate with the team to support adoption of the EPM platform?Provide clear explanations to users who may not be technically strongWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is seeking a Practice Assistant to support its Litigation group in San Francisco, CA. The Practice Assistant will provide high-quality administrative support to a group of... More lawyers and professionals in a team environment, effectively and efficiently meeting Firm/client needs.?Key Responsibilities and Essential Job Functions include:Communicate effectively and professionally with clients, lawyers, and co-workers via email, by telephone, and in person; answer telephone, providing responses to routine questions from clients and staff members, and/or route calls to appropriate lawyer or staff member; arrange conference calls and greet clients.Create, draft, format, edit, proofread, and manage Word documents, Excel spreadsheets, PowerPoint presentations; draft routine business correspondence, forms, and documents under the supervision of an appropriate lawyer/professional.Schedule domestic and foreign travel through Firm travel system, including flights, hotels, and/or car rentals.Prepare, organize, and process reimbursements, invoices, and check requests in a timely manner.Collect and prepare information to run conflict checks, open new client matters, and draft engagement letters, scope letters, and other required documents; provide guidance to lawyers to ensure completed forms are prepared and submitted properly.Learn client-specific billing guidelines or restrictions and consistently apply them to client invoices to ensure compliance and cost-effective practices.Open, prioritize, and distribute mail (both paper and electronic), coordinate mailings, deliveries, copying, scanning, and printing, when appropriate.Enter and manage work requests from lawyers in the Firm?s workflow tool and complete according to provided deadline(s).Perform routine electronic and paper filing in an organized manner for easy access; photocopy, scan, compile, and distribute documents; identify and coordinate available services provided by administrative departments, including office services, the IT Help Desk, document services, accounting, billing, and records.Perform all file maintenance, including saving documents to the document management system.Assist lawyers with time entry, billing, and collection, as needed.Operate independently to ensure completion of assignments, which may be complex in nature or require high-level production, in an accurate and timely manner. Produce a high volume of work assignments in an accurate and timely manner.Perform clerical duties for non-legal departments, as needed.Special projects and duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less