Job Search Results for call center

The Senior Network Perimeter Security Engineer is responsible for the design, implementation, operation, and documentation of enterprise network security solutions. This role provides technical... More leadership and subject matter expertise across network security architecture, stability, and resiliency. The engineer ensures systems, networks, and data are protected against internal and external threats by enforcing security best practices, policies, and standards. This position requires deep expertise in network perimeter security technologies, including firewalls, IDS/IPS, and DDoS mitigation.Key Responsibilities:? Define and execute network security architecture strategy and technology roadmaps, delivering fit-for-purpose security solutions? Lead high-impact security initiatives and projects, serving as a recognized subject matter expert in network security? Design, implement, and operate perimeter security technologies including firewalls, IDS/IPS, and DDoS protections? Evaluate emerging threats, vulnerabilities, and technologies, and recommend improvements to security posture? Monitor networks, systems, and logs using security tools such as SIEM, vulnerability management, and endpoint security platforms? Ensure compliance with security policies, standards, and regulatory controls? Conduct security architecture reviews, risk assessments, and requirements analysis aligned to business needs? Develop and maintain standardized, repeatable network security reference architectures? Manage network configurations, firmware, software updates, and security documentation? Collaborate with cross-functional teams including infrastructure, applications, IT support, and information security? Support production environments through incident response, service requests, and major incident troubleshooting? Coordinate with third-party vendors for project execution and issue resolution? Provide mentoring, guidance, and training to junior team members on standards and best practices? Maintain detailed network diagrams, configurations, and operational procedures? Participate in an on-call rotation and support after-hours maintenance or emergency response as needed (24x7)? Support enterprise domain controllers and DHCP services? Provide regular project status reporting and participate in required meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Ribbon SBC Governance Engineer to support and govern enterprise voice border infrastructure, SIP-based communications services, and session management platforms across a... More complex, highly regulated environment.This role combines hands-on engineering support with governance responsibilities to ensure the stability, security, resiliency, and compliance of enterprise Session Border Controller (SBC) platforms. The engineer will support Ribbon SBC environments, carrier connectivity, voice security services, and session management technologies while helping maintain operational standards, change governance processes, platform documentation, and compliance requirements.The ideal candidate brings strong technical expertise in Ribbon SBC technologies and SIP communications, along with experience working within enterprise governance, change management, risk management, or operational control frameworks.________________________________________Key ResponsibilitiesSBC Engineering & Platform Support?Provide engineering support for Ribbon SBC platforms including Ribbon 7000 series, PSX, and RAMP environments.?Support enterprise SIP-based voice services, session management platforms, voice security services, and carrier integrations.?Configure, troubleshoot, and maintain complex SBC infrastructures supporting enterprise voice and contact center environments.?Analyze and resolve escalated Tier 2 and Tier 3 issues involving SIP signaling, RTP/RTCP media flows, routing, interoperability, and session management.?Support integrations with Avaya, Cisco, Genesys, and other unified communications platforms.?Participate in platform upgrades, software deployments, hardware refreshes, patching activities, and technology lifecycle initiatives.?Conduct root cause analysis for voice service disruptions and recommend corrective actions.?Support toll-free routing, carrier connectivity, voice access services, and telecommunications infrastructure.?Assist with testing, validation, certification, and operational readiness activities for new implementations and platform enhancements.?Develop implementation plans, rollback procedures, and technical support documentation.Governance, Compliance & Operational Oversight?Maintain governance standards, technical documentation, platform inventories, and engineering procedures for SBC environments.?Support change management processes by reviewing implementation plans, risk assessments, testing results, and post-change validation activities.?Ensure SBC environments adhere to enterprise security, resiliency, compliance, and operational standards.?Support audit reviews, compliance assessments, and evidence collection activities related to voice infrastructure and session management platforms.?Track operational risks, vulnerabilities, remediation activities, and policy exceptions impacting SBC environments.?Assist with business continuity, disaster recovery, and resiliency planning efforts.?Develop operational reporting, dashboards, and platform health metrics for engineering leadership.?Partner with security, compliance, network, and operations teams to ensure governance requirements are met across voice platforms.?Serve as a technical governance point for vendor partners, managed service providers, and infrastructure support teams.?Maintain accurate records within ServiceNow, ticketing systems, inventory repositories, and operational databases.This is onsite 3 days a week in Charlotte, NC on a 9-5 EST schedule. This is offering 51-53/hr. This is fully remote or Charlotte based. This is a 6-month contract with extensions. This is offering 25-34/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer... More service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.What your day-to-day will look like:? Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals? Support the building and developing of an effective and high-performance team? Maintain daily and weekly statistics for individual direct reports? Analyze department results? Troubleshoot operational problems? Complete team reports as required? Identify and analyze escalated problems and provides guidance to direct reports for resolution? Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfactionPay Rate: 31-31.25/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking an Customer Concierge for a 6-month contract-to-hire position. The company specializes in delivering fiber internet services to residential and small business customers. This... More individual plays a key role in helping new customers transition seamlessly to our clients services by delivering a high-touch, white-glove onboarding experience. In this part-time role, you will visit customers in their homes to assist with canceling their previous service providers, setting up home Wi-Fi networks, and providing hands-on training for streaming services. Acting as a trusted guide, you will clearly explain next steps, answer questions with patience and professionalism, and proactively identify and resolve any obstacles that could delay service activation. This position requires strong customer service skills, as you will be responsible for troubleshooting basic connectivity issues, addressing concerns with empathy, and ensuring each customer feels confident and supported throughout the process. Additionally, you will report customer feedback and common issues to help drive continuous improvement, all while representing our client with a customer-first mindset and a commitment to service excellence. Position is targeting $20-22 an hour while on contract.Shift is Tuesday- SaturdayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Process: Provides the data integration scope / roadmap for interconnectivity of systems and technology. Makes team assignments for incoming work via requests, incidents or projects, ensuring that... More existing integration or functionality is not already available to mitigate redundancies. Able to prioritize and triage workload to meet timelines. Assures team representation in testing, implementation and upgrades.Assists with the build, implementation and technical support of system integration technology (InterSystems, Epic Bridges, FHIR, HL7, FTP, SFTP) within the hospital environment. Assists and participates in functional and integrated testing of system integration technology. Provides post-implementation support for systems integration technology. Assists with the maintenance of all integration tools and systems. Completes on-call responsibilities as assigned. Maintains appropriate working documentation, data flows, and interface/batch inventory. Expert in IT processes to include but not limited to analysis, design, build, testing and change control. Ability to take complex assignments and successfully complete in a timely fashion with minimal to no supervision required. Strong organizational skills. Participates in Agile methodologies as well as traditional structured project management approaches. Readily available after hours and weekends for escalations from team members.? Collaboration: Collaborates with cross-functional design teams to design process workflows, identify system integration opportunities and data interoperability roadmaps. Works closely with other application teams and business partners in the role of System Integration subject matter expert. Expert skills in driving team cohesion and collaboration efforts; team members are aware of integration points across solutions and venues and work together in the design and validation of these points. Consults with IT, Operations, Finance, Data Analytics, vendors and/or Novant Health departments to analyze and design scripts, programs, databases, integration components that will support data quality and delivery. This individual will possess a combination of business knowledge, technical skills, and people skills to define and guide data strategy. Demonstrates strong professional interpersonal skills in dealing with others.? Analysis: Analyzes IT architecture requirements and system/application compatibility to implement system integration across the enterprise. Strong analytical skills for new integration, problem resolution and support of the real-time and batch interfaces. Expert-level solution knowledge with the ability to effectively and efficiently troubleshoot services in complex integrated environments.? Leadership: Leads team(s) of IT resources, vendors, consultants and customers in the implementation of new or revised functions. Demonstrates leadership skills in problem solving, education, quality assurance and effective communication. Ability to mentor Integration Developers and Application Consultants in integration knowledge inside and outside the organization. Experience in coordinating with PMO and development/technical teams to ensure technical and application team alignment; teams are in sync regarding needs and upcoming activities. Experience supporting product owners/project managers and project management activities: assisting with development of engagement strategies and work plans, scope control, assignment and oversight of resources, and road mapping. Demonstrates ability to develop creative solutions to complex issues. Thinks strategically to help define the answers to the changes within the organization. Coordinates implementation of new and revised functions with all IT personnel, vendors, consultants and customers. Shows full ownership and accountability for simple to complex assignments from start to finish. Strong change advocate for the organization, showing flexibility as priorities change. Readily mentors and assist team members as needed without being asked. Key resource to other team members and other teams, keeping the patient at the center of focus for all tasks. Strong relationship management skills that include excellent listening and consultative abilities. Establishes credible relationships with partners to drive change.? Quality Assurance: Ensures integration best practices and standard operating procedures are followed. Participates in testing events, implementations, and upgrades.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large retail company is seeking an experienced Payment Systems Business Analyst / Product Owner to lead the requirements gathering, implementation, and ongoing management of our payment processor... More and gateway solutions. This critical role bridges business stakeholders, technology teams, and third-party payment vendors to deliver seamless, secure, and scalable payment experiences across all retail channels. The ideal candidate brings deep payments domain expertise combined with strong analytical, product ownership, and cross-functional leadership skills. This is a hybrid role based in Lincolnshire, IL, where candidates are required to work in the Lincolnshire office 2-3 days per week.Pay rate: $60-$65/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior Network Admin to join one of our clients in Virginia Beach, VA. The Network Administrator is responsible for operating, maintaining, and troubleshooting network... More connectivity and infrastructure on the client's network. The candidate will support the operation and maintenance of multiple networks across different classification levels and ensure continuous network connectivity is maintained to customers and sites. This position will be in the Network Operations and Security Center (NOSC). The NOSC functions as the helpdesk for network operations support and provides troubleshooting of network connectivity including WAN circuits, equipment failures, router and switch configurations, firewall access control lists, VoIP device registrations and configuration, cryptographic device configurations and keying material. This includes coordination with Navy, DISA, and commercial circuit providers for implementation and troubleshooting; maintaining Information Assurance compliance including IOS upgrades, network device configuration changes, firewall ACL verification and changes; and supporting remote sites in restoring network failures. Additionally, position requires flexibility as duties and responsibilities may be adjusted to meet business, customer, and contractual requirements.Essential Job ResponsibilitiesMaintains smooth operation of local area, world wide and virtual private networks (VPN). Plans, evaluates, and coordinates installation and/or reconfiguration of hardware and software elements of data and/or voice communication network. Maintains technical expertise in all areas of networks and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc. May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings. Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and network analysis regarding short- and long-range planning for in-house systems. May coordinate third-party maintenance for network equipment. May design network or portion of network that include selection of hardware and software packages.Compensation: $50/hr to $60/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Trade Services Support Specialist to join their team of 8. There will be in person training to learn and understand the operations within the Trade... More Services group. This person will be responsible for supporting the custody re-platform project. This includes working within a shared inbox to complete daily assignments involving order entries and post execution of trades. The Support Specialist will receive trade instructions for processing, posting, and updating accounts for investment advisors. This may include some research and cross-checking for discrepancies within account types to help confirm that trade reports are accurate and updated. This person must be highly organized to hit various deadlines, well versed in Excel, and comfortable working in a fast-pace environment. We can pay between $18 to $19 per hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking a Post Entitlement Analyst to support the SSAMS? team on the MO DSS project. This role focuses on post-approval Social Security benefit activities using an assembly-line approach. The analyst... More supports youth in foster care by ensuring accuracy, completeness, and timely responses to the Social Security Administration (SSA) and other stakeholders after benefits have been approved.The ideal candidate is detail-oriented, comfortable handling administrative casework, and able to communicate professionally with internal teams, SSA representatives, and external stakeholders.? Respond to SSA requests for post-entitlement information? Receive, track, and respond to incoming calls via the Social Security Benefits Unit (SSBU) hotline? Manage and respond to email inquiries through the SSBU inbox? Make follow-up calls to resolve hotline and email inquiries? Communicate with internal teams to obtain required case information? Coordinate with SSA to obtain outstanding decision notices? Submit electronic records and documentation to the SSA? Complete Income Redeterminations requested by SSA? Complete PERCs for youth medically approved for benefits? Maintain accurate and up-to-date case documentation in the databasePerform additional administrative duties as assignedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a confidential Director of Account Management. The role will have a strong focus on team leadership and development, working closely with individuals to improve performance,... More manage different personalities, and build a collaborative, engaged culture. In addition, this person will partner cross-functionally with Sales, Operations, and leadership to improve internal processes, drive alignment, and enhance the overall customer experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less