Job Search Results in Philadelphia, PA

The IT Service Delivery Supervisor is a critical leadership role within the IT organization, responsible for overseeing the delivery of high-quality IT services and support to end users across... More multiple locations. This position manages service support and delivery processes, leads a team of IT professionals, and acts as a key liaison between IT and business stakeholders. The role requires strong leadership, advanced technical skills, and a passion for service improvement, with a focus on operational excellence, customer satisfaction, and continuous process enhancement. This is a hybrid position based out of our Washington, DC office.Key Responsibilities: Service Leadership & Team Management ? Lead, coach, and mentor IT Service Delivery teams, specifically IT Specialists in the AMERS region.? Assist in setting & supporting the direction and culture of the Service Delivery team. manage performance expectations and conduct regular one-on-ones and coaching sessions.? Oversee onboarding/offboarding, training, and professional development for IT staff.? Act as the escalation point for major incidents and sensitive issues, ensuring effective resolution and communication.? Foster a collaborative environment, working with multinational teams across time zones. Service Delivery & Operational Excellence ? Maintain high-performing service support functions (tier 1, tier 2, VIP support) across offices.? Own and manage Incident, Request, and Escalation processes, ensuring SLAs and KPIs are met across the Service Delivery team.? Drive operational excellence in incident, problem, and request management, following ITIL-based processes.? Monitor dashboards and service tickets to ensure timely and quality resolution.? Lead service review meetings, focusing on performance, service improvements, and quality assurance.? Champion service and support in projects, minimizing service impact and ensuring alignment with business needs.? Coordinate ITSM presence for on-site events and manage IT Health Check programs.? Assist in establishing standards (and adherence) on how Tier 2 Service Delivery operates regardless of location? Ensure a Tier 2 Office IT readiness program exists, effective, is adhered to and is reviewed as part of continuous improvement. Goal being an excellent end-user experience across our offices. Technical Oversight & Continuous Improvement ? Oversee the deployment, maintenance, and security of hardware and software (Windows, Mac, mobile, virtual environments).? Ensure patching, anti-virus, and backup processes are conducted promptly and effectively.? Ability to oversee and support zero-touch device deployment strategies using Microsoft Intune, ensuring standardized, secure, and scalable laptop provisioning across the organization.? Develop and maintain knowledge articles, drive knowledge sharing, and support quality assurance initiatives.? Analyze and recommend system and process improvements, leveraging ITIL, Six Sigma, or LEAN methodologies.? Work with internal and third-party teams to protect and improve IT services.? Manage Entra ID (Active Directory) and user settings as needed. Stakeholder Engagement & Communication ? Act as an ambassador for IT, building relationships with other departments and ensuring effective communication on IT matters.? Provide excellent customer service, especially to executive-level clients and VIPs.? Arrange and support meeting room technology, ensuring high availability and user training.? Coordinate project actions with IT leadership, vendors, and clients. Salary: 120-160kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is a critical role on the Shared Services team, providing care and resources for our associates? health and wellbeing while supporting business continuity. The Leave and Accommodations... More Case Specialist provides expert and empathetic guidance to our associates related to their leave of absence and/ or workplace accommodation needs. This position will help the associates navigate through Leave of Absence and Job Accommodation process. You will manage leaves and disability accommodations in accordance with applicable laws and local regulations, including FMLA, ADA, state and local guidance. This role is responsible for leading the interactive process under the ADA or other applicable disability-related guidance, and making recommendations to HR and Operations Leaders regarding accommodations (leave and on-the-job). The Leave and Accommodations Case Specialist will serve as the subject matter expert for FMLA, ADA and all other state, local and company leaves of absence (LOAs). The Case Specialist creates a seamless customer experience by building rapport with the associate and maintaining knowledge of the associate's case throughout leave or accommodation journey. Qualified individuals will have at least 2 years of prior experience managing complex leaves of absence and/or workplace accommodations. Optimal candidates will demonstrate strong communication, documentation, organization, and problem-solving skills, and an ability to hold information in confidence.Major Responsibilities:?Lead the ADA leave and on-the-job interactive process using strong problem solving and creative thinking skills; analyze essential job functions as compared to restrictions; develop recommendations for HR and operators regarding leave and on-the-job accommodations; consult with Risk Management (workers comp), Labor and Legal as necessary?Resolve issues escalated from leave vendor on associate requests for leaves;, discuss with HR and Operations (as appropriate), and make recommendations regarding grant/denial of ADA leave requests?Serve as subject matter experts to associates and managers regarding the LOA process, ADA job accommodations?Lead ADA reassignments/vacant position search process with HR and Staffing team?Thoroughly document all cases in appropriate systems accurately and timely.?Other projects as assigned by the ManagerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

PR: up to 100k based on experience Insight Global is seeking a Producer / Associate Producer to support daily editorial production and live broadcast execution for a fast-paced morning show. Start... More time is 4am.Key Responsibilities? Develop element-driven monologues using multiple editorial sources? Produce correspondent and guest segments from concept through execution? Build element-driven content using video and graphics? Write banners and scripts with strong attention to detail? Line produce live broadcasts using ENPS? Manage rundowns and segment timing? Support live control room execution? Coordinate with anchors, editors, and graphics teams? Contribute editorial ideas and researchWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Service Desk Support Technician for one of our clients in the biotech space. This role will be located in New York City right near Penn Station and will be onsite five... More days per week. As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment.You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations.Key Responsibilities? Serve as the first point of contact for end users seeking technical assistance via phone and digital channels? Review, assign, and manage support tickets through the Freshservice ticketing system? Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access? Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues? Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution? Work fluidly between the ticketing system and Slack to support real-time collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The top investor-owned energy company in the U.S. offers a wide range of energy-related products and services to various customers, including renters, residential owners, small and medium-sized... More businesses, commercial and industrial entities, and community affairs. It operates one of the world's largest energy delivery systems, covering clean energy, electric, gas, and steam services. We are seeking a highly motivated and versatile Engineer to join the Distribution Engineering ? Overhead Standards & Planning team. This role involves conducting field-based research and analysis, supporting the programming of overhead pole equipment, and managing vendor interactions including quote requests and procurement processes. The ideal candidate will be dynamic, collaborative, and capable of effectively communicating with internal and external stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role focuses on owning the reliability and readiness of analytics outputs across the client's data ecosystem. On a daily basis, you will investigate large-scale TV and advertising datasets to... More understand data behavior, identify anomalies, and assess downstream impact. You will validate analytics outputs before delivery, define and refine standards for what ?ready? means in analytics, and translate complex data findings into clear, client- and business-ready narratives. The role involves building and improving automated analytics workflows?often within Databricks?partnering closely with engineering and product teams to clarify upstream data guarantees, and surfacing risks early to prevent client impact. You will also act as a technical and analytical mentor, contributing to a culture of ownership, clarity, and scalable analytics delivery. This role will also oversee the upskilling and development of junior members of the team. This position is onsite 4x a week in NYC or Denver Salary for this position is between $153,000 to $191,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning and general servicing of systems. Performs point to point check out to verify that controls systems... More have been installed properly. Completes assigned system commissioning and performs device verification. Troubleshoots and resolves HVAC mechanical, electrical, and controls problems. Properly completes required project documentation. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Properly completes required project and service documentation. ? Performs start up, checking, testing, system diagnostics and commissioning from system-level controllers to end devices for small to medium sized new or retrofit projects. ? Performs preventative and predictive maintenance service activities to ensure optimal performance of system. ? Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues related to the BAS Control system operation. ? Understanding complex control systems including diagnosing and troubleshooting networking and integration. ? Ability to write, create, load, test and commission programming software and graphics utilizing various programming languages and software. ? Performs and executes assigned work efficiently and professionally. ? Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work. ? Trains the customer in control systems operations including obtaining customer training form, providing training certificates. ? Completes, compiles and submits job documentation such as commissioning documentation, punch lists, etc. Marks up controls submittals to capture field changes and discrepancies for engineering to create As-Builts. ? Interfaces with service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner. Reports problems or changes to management immediately. ? Assists sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment. May assist with job layout. ? Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company. ? Ability to load and update software on network controllers, field controllers, computers and servers. ? Completes and submits timely electronic documentation including but not limited to time sheets, expense reports, and on-site documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Full-Stack Developer to support a Government customer in Egg Harbor, NJ. This role provides application development and ongoing support, including system support for... More projects, software integrations, and application conversions for both project and end-user systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Director of People for a direct hire opportunity in the Northern Virginia area. This is a hybrid role that requires occasional onsite meetings each month and some travel... More during the year. Your role is instrumental in leading and advancing key People related programs and activities and your work helps to establish the client as a destination employer. You will contribute at both hands on and strategic levels and partner with cross functional leadership and teams to design and deliver strategies and tactics for how we hire, onboard, develop, motivate and retain our world class team. You will be owning the day to day operations of employee experience related to recruiting, hiring, onboarding, performance management, career development, retention. You'll design and implement employee experience and culture programs. Build and optimize performance evaluation and feedback loops and parter with company managers to provide support. You will be responsible for managing a small staff of 2-3 people. You will be working with a functional HR and people team and will need to bring data and metric mindset to impact people positively. Soft Skills / Culture FitHigh emotional intelligence (EQ) and empathyStrong ability to navigate complex relationships and sensitive situationsExceptional communication and influence skillsPassion for mission-driven / values-based workAbility to drive alignment across diverse stakeholdersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key notes: This Secret cleared End-to-End Solutions Architect role requires expertise in guiding future-state solution architecture and addressing mission-critical needs while integrating systems,... More processes, and plans.The core focus areas for the candidate to have skills that we are seeking to find:?Leadership in solution architecture design and execution.?Strong customer and stakeholder engagement skills.?Balancing technical problem-solving with business strategy (risk mitigation, cost optimization, sustainment planning)_______________________________________________________________________________________________Job Description:Our client is seeking an End-to-End Solution Architect with a strong engineering background, customer-facing communication skills, and a history of experience supporting large-scale systems design and implementations. This role serves as the architectural leader for a large-scale system modernization effort for one of our Federal Civilian customers and will involve guiding the effort to develop, maintain, and implement a future-state solution architecture and roadmap to meet customer mission and operational objectives and needs.Key Responsibilities:?Coordinate with customers, stakeholders, program functions, and technical teams on architecture design and implementationoUnderstand needs and capability gaps and develop associated architectural vision and solution strategies.oDevelop and maintain the target architecture and technology roadmap.oAlign multiple efforts and functions to effectively integrate systems, processes, and plans to meet evolving needs.?Design and own end-to-end solution architecture that meets customer mission and operational objectives, needs, and requirements.oIdentify secure, robust, flexible, and efficient solutions.oDefine a concept of operations and the procedures and tools required to enable delivery of associated products and services.oIntegrate system architecture considerations and support activities across system lifecycle.oDefine system boundaries, interfaces, dependencies, and data flows.oGuide and validate architecture decisions.oLead identification and evaluation of solution options through structured analysis of alternatives methods.oProvide input to program risk management activities.oIncorporate human factors, human-system-integration, and organizational change considerations into target architecture implementation planning.?Govern architecture compliance across the project and change management processesoDefine architecture frameworks, guidance, and best practices to be used.? oEstablish and maintain an architecture governance framework, including an architecture review process.oProvide architectural review of engineering deliverables and packages. ?Create and maintain authoritative architecture deliverables that clearly communicate architectures and implementations plans for various audiences and levels of abstraction.oPresent solutions and recommendations to technical and non-technical stakeholders to foster shared understanding and obtain buy-in.oDevelop technical documentation and briefing materials to support engineering, operations, and other needsoEnsure all documentation is accurate, current, and accessible to engineering and operations teamsPay Range: $80/hr - $100/hrConversion Salary: Max $220,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less