Job Search Results for call center

Scrum Master - INTL INDIA

Insight Global is seeking a strong, detail-oriented Scrum Master for one of their top banking clients to bring structure, accountability, and momentum to an established software development team.... More This role is critical to improving delivery, driving team performance, and ensuring Agile best practices are executed not just discussed. The ideal candidate is technically fluent, confident leading conversations with engineers and stakeholders, and comfortable being firm when needed. This team requires someone who can push forward progress, remove blockers decisively, and hold teams accountable to commitments.Key ResponsibilitiesLead and facilitate all Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectivesDrive consistent execution of Scrum and Agile best practices across the teamActively remove impediments and escalate issues when necessary to maintain delivery timelinesPartner closely with engineering, product, and contact center stakeholders to ensure alignmentManage and maintain Jira boards, sprint metrics, and reportingEnsure the team is meeting commitments and continuously improving velocity and qualityProvide clear structure, expectations, and follow-through?this is a hands-on, assertive Scrum Master rolePay ranges from $7-12/hr based on qualifications and years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Telecommunicator (CSR)

Day to Day Responsibilities?Call handling experience: o6?8 calls per hour ? 50+ calls a day?Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while... More helping to de escalate emotional situations.?Collect and accurately document essential information to support intake, triage, and care coordination.?Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate.?Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety.?Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.Pay for this position is $18/hr while on contractWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Amazon Connect Engineer

We are seeking a mid-level Amazon Connect Solutions Engineer who combines hands-on development experience with strong requirements ownership and business judgment. This role is designed for a... More technologist who can sit between architecture and execution?owning intake, translating business needs into technical solutions, and actively contributing across delivery, testing, and operations.This is a high-business-critical role. The hire will directly impact delivery velocity, solution quality, and the organization?s ability to run two major Amazon Connect initiatives in parallel.Why This Role ExistsThe current team includes highly specialized engineers and senior architects but lacks a mid-level engineer who can think end-to-end?from business problem to technical implementation. This role fills that gap by pairing real development exposure with strong functional and stakeholder-facing capability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Instructional Designer

We?re seeking an experienced Instructional Designer to build high-impact training for the servicing organization supporting a tech-forward consumer credit card at a large and prestigious global bank.... More This role focuses on developing learning solutions for inbound servicing agents, spanning a wide variety of financial topics and servicing workflows.You?ll partner closely with stakeholders to analyze performance gaps, recommend the right learning modalities, and design/develop engaging learning experiences?with an emphasis on microlearnings, scenario-based activities, and practical tools that enable agents to perform confidently and consistently.This is an excellent opportunity for someone who is comfortable executing in the ADDIE model (Analysis, Design, Development, Implement, Evaluate) and can work independently from storyboards and requirements with minimal handholding.On a typical day, you will:? Partner with servicing leaders, SMEs, and training stakeholders to identify learning needs, clarify business objectives, and diagnose performance gaps (Analysis).? Recommend learning modalities based on audience needs and constraints?e.g., microlearning, eLearning modules, facilitator guides, or facilitator-led training.? Curate and structure content into clear learning narratives, including decision trees, customer scenarios, call flows, and compliance-sensitive messaging.? Design and develop microlearnings and eLearning that are highly practical, agent-friendly, and aligned to servicing metrics and customer experience outcomes.? Create facilitator-led training assets when needed, including: ? Facilitator guides? Participant materials? PowerPoint decks and structured activities? Build and refine storyboards, translating complex servicing topics into concise, digestible learning moments.? Iterate based on feedback, using stakeholder input and learner performance indicators to improve training (Evaluation support).Working Style / What Success Looks Like? You proactively clarify needs, identify gaps, and propose effective learning approaches.? You deliver polished, ready-to-use learning assets that reduce agent uncertainty and improve servicing consistency.? You elevate training quality for both internal teams and stakeholders.? You communicate progress clearly?what?s in progress, what?s blocked, and what?s complete?while managing multiple deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Instructional Designer - India Remote

We?re seeking an experienced Instructional Designer to build high-impact training for the servicing organization supporting a tech-forward consumer credit card at a large and prestigious global bank.... More This role focuses on developing learning solutions for inbound servicing agents, spanning a wide variety of financial topics and servicing workflows.You?ll partner closely with stakeholders to analyze performance gaps, recommend the right learning modalities, and design/develop engaging learning experiences?with an emphasis on microlearnings, scenario-based activities, and practical tools that enable agents to perform confidently and consistently.This is an excellent opportunity for someone who is comfortable executing in the ADDIE model (Analysis, Design, Development, Implement, Evaluate) and can work independently from storyboards and requirements with minimal handholding.On a typical day, you will:? Partner with servicing leaders, SMEs, and training stakeholders to identify learning needs, clarify business objectives, and diagnose performance gaps (Analysis).? Recommend learning modalities based on audience needs and constraints?e.g., microlearning, eLearning modules, facilitator guides, or facilitator-led training.? Curate and structure content into clear learning narratives, including decision trees, customer scenarios, call flows, and compliance-sensitive messaging.? Design and develop microlearnings and eLearning that are highly practical, agent-friendly, and aligned to servicing metrics and customer experience outcomes.? Create facilitator-led training assets when needed, including: ? Facilitator guides? Participant materials? PowerPoint decks and structured activities? Build and refine storyboards, translating complex servicing topics into concise, digestible learning moments.? Iterate based on feedback, using stakeholder input and learner performance indicators to improve training (Evaluation support).Working Style / What Success Looks Like? You proactively clarify needs, identify gaps, and propose effective learning approaches.? You deliver polished, ready-to-use learning assets that reduce agent uncertainty and improve servicing consistency.? You elevate training quality for both internal teams and stakeholders.? You communicate progress clearly?what?s in progress, what?s blocked, and what?s complete?while managing multiple deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Portfolio Manager of FP&A

-A business consultant to the executives and leadership team -Managing the full portfolio of their IT team and projects while providing storytelling on where the finances are impacting the projects... More -Usage of tools like: oMicrosoft Azure oSage oVenna oPowerBIWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seller Support Specialist

The Seller Support Specialist primary function is to obtain the release of vehicles that are located at body shops and other locations. The ideal candidate will provide frontline support between... More internal operations and insurance clients, handling customer service inquiries, supporting claims/insurance processes, and serving as an interim liaison for client needs. Key Responsibilities:-Serve as primary point of contact for assigned insurance clients, responding to inquiries via phone/email.-Support insurance-related processes (documentation, claims coordination, basic policy/coverage questions) per Copart procedures.-Coordinate with internal operations and sales teams to resolve client issues and escalate as required.-Attend occasional in-person meetings at client office (approx. once/week or as needed).-Maintain accurate records and update internal systems.-Ability to manage multiple priorities and work with cross-functional teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Cybersecurity Operations Analyst

Insight Global is looking for a Sr. Cybersecurity Operations Analyst to join a large HCM company on a 6 month contract-to-hire basis. This role will be remote based in the US with core working hours... More of 9-5pm EST and will require on-call support when needed with a 1-hour response time. The successful candidate will act as a lead for high-severity incidents, driving end-to-end triage, root cause analysis, and continuous improvement of detection capabilities. You will design and optimize detection use cases, lead proactive threat hunting initiatives, and enhance automation to improve response efficiency. Prior experience with SIEM, WAF, and EDRs are crucial to succeed in this role.Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Infrastructure Engineer

The Infrastructure Engineer is responsible for designing, implementing, maintaining, and optimizing enterprise infrastructure platforms with a strong focus on compute, storage, virtualization, and... More infrastructure architecture. This role works across on premises and hybrid environments and collaborates closely with networking, security, and application teams to deliver reliable, scalable, and secure infrastructure solutions.Key ResponsibilitiesCompute, Storage & Virtualization?Manage and maintain Windows Server environments (Active Directory, DNS, DHCP, Group Policy, DFS, PKI)?Design, deploy and support virtualization platforms such as VMware and Hyper-V, including provisioning, configuration, and troubleshooting?Administer HPE GreenLake infrastructure including Nimble Storage Arrays?Perform system hardening, audits, and vulnerability remediation?Support lifecycle management (firmware, OS upgrades, patching, decommissioning) ?Manage disaster recovery processes, backups, and restores?Monitor and maintain the health of on-premises and cloud infrastructure using tools like PRTG and Azure Monitor, proactively analyzing alerts and performance data to ensure system stability, availability, and optimal service deliveryInfrastructure Design & Architecture?Participate in the design and architecture of infrastructure solutions, including:oNew data center builds or expansionsoPlatform refreshesoHigh-availability and DR designs?Develop and maintain architecture diagrams, standards, and design documentation.?Ensure designs align with security, resiliency, and operations best practices. Cloud Platforms (Azure & AWS)?Build, configure, and troubleshoot Azure and AWS core infrastructure, including virtual machines/EC2 instances, Azure Virtual Desktop, networking components, and cloud storage resources?Manage application and data platform services across Azure and AWS, including SSO and Entra ID Enterprise Applications, App Services, Container Apps, Azure AI Foundry, Databricks, and PostgreSQL, ensuring secure integration with Key Vault and multi-cloud storage solutions (Azure Blob, Azure Files, Amazon S3, EFS, EBS)?Support disaster recovery and high-availability strategies, ensuring resilience, scalability, and continuity across cloud workloadsMicrosoft 365 & Endpoint Management?Administer Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID)?Support the management of Microsoft Intune for device enrollment, compliance, and security baselines across Windows, macOS, iOS, and Android?Support Autopilot provisioning and modern device lifecycle managementAdditional Technologies?Nasuni file storage platform?SQL Server?Kiteworks secure file transfer platform?Monitoring tools such as PRTG and Azure MonitorOperational Excellence & Leadership?Collaborate with external vendors and service providers to evaluate, implement, and integrate new technologies and enterprise solutions?Support the Infrastructure Team?s Senior Architect by contributing technical insights, validating designs, and assisting with the integration of new systems and processes?Demonstrate end-to-end ownership of services, from design and implementation through operations and optimization?Develop documentation, standards, runbooks, and architectural diagrams?Participate in or lead on-call rotation for critical issuesPay rate: 60-70/hr. with a 130-180k annual salary upon conversionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Senior Business Analyst

The Senior Business Analyst (SBA) will play a key role in realizing strategic initiatives by optimizing workflows, partnering with customers at all levels of the organization, and collaborating with... More technical resources to develop tools and methods that improve the intake process. The SBA must possess excellent communication skills, a proven record of delivering meaningful results, and the ability to work in an Agile environment. Furthermore, the SBA should be familiar with the data systems commonly used by Child Protective Services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less