Job Search Results for call center

Business Development Manager (Data Centers)

The Business Development Manager - Data Center Valve Infrastructure will play a critical role in accelerating the growth of our data center business by driving early-stage specification and approval... More of our Pratt Industrial Valve products with consulting engineers, EPC firms, OEMs, and end users. This role serves as the business development technical face of the company in the data center market, working upstream of traditional sales activities to ensure our products are specified, approved, and included on Approved Manufacturer Lists (AMLs) for current and future projects.This position is not a transactional sales role. Success will be measured by increased specification penetration, AML inclusion, and long-term project pipeline development within the data center segment. In addition, this role will collaborate cross-functionally on initiatives across other industrial market segments such as (but not limited to) oil & gas markets.The Business Development Manager - Data Center Valve Infrastructure position can be based near any major U.S. airport given the expected 75% travel.Key ResponsibilitiesSpecification & AML Development? Proactively call on consulting engineers, MEP firms, EPCs, OEMs, and data center owners to drive product specification and basis-of-design positioning.? Secure placement of company products on Approved Manufacturer Lists (AMLs) for hyperscale, colocation, and enterprise data center projects.? Influence project specifications early in the design phase to ensure technical alignment with our product portfolio and manufacturing capabilities.Technical Sales Support? Act as the primary technical resource for data center-related applications, supporting internal sales teams with product selection, application guidance, and competitive positioning.? Lead technical presentations, lunch-and-learns, and design reviews with engineering firms and customers.? Support complex bid opportunities by providing technical clarifications, submittals, and compliance documentation.Market & Application Expertise? Develop deep expertise in data center infrastructure requirements, including reliability, redundancy, uptime expectations, and critical service applications.? Provide feedback to product management and engineering on market needs, specification trends, and gaps in the current portfolio.? Track competitive products and specifications to help refine positioning and technical differentiation.Cross-Functional Collaboration? Partner closely with Sales, Distribution, Product Management, Engineering, Supply Chain, and Operations to align specifications with manufacturability, lead times, forecasting, and cost structure.? Work with marketing to support the development of technical literature, specifications, and application tools targeted to the data center market.? Coordinate with regional and national sales teams to transition spec?d opportunities into executable sales projects.Reporting & Metrics? Maintain visibility into specification activity, AML wins, target accounts, and key engineering relationships.? Provide regular updates on pipeline health, specification progress, and strategic account engagement.150-170KWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Teams Telephony Engineer

Insight Global is seeking a Teams Telephony Engineer for a top reinsurance client. This mid-level, contract-to-hire role sits within the Infrastructure & Operations Microsoft 365 team and focuses on... More the administration, support, and optimization of Microsoft Teams Enterprise Voice. The engineer will act as a primary administrator for Teams Phone, owning day-to-day operations, configuration, troubleshooting, and platform reliability. This is a hands-on role with strong visibility, working closely with internal IT teams and external providers to ensure stable, high-quality voice services across the organization. This is a remote, 3 month contract-to-hire, with a pay rate of $35-45/hr and a conversion salary up to $110k.Day-to-Day? Administer and support Microsoft Teams Enterprise Voice as the primary telephony platform? Handle day-to-day configuration, changes, and troubleshooting for Teams Phone? Manage user onboarding/offboarding, number assignments, and DID lifecycle? Support Direct Routing and SBC integrations? Monitor voice quality using CQD, call analytics, and CDRs? Coordinate with telecom vendors on provisioning, porting, and incidents? Support telephony resiliency, failover testing, and DR call flows? Maintain documentation, runbooks, and operational standards? Collaborate with network, security, and service desk teams on voice-related issues? Provide limited support for a cloud-based faxing solutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Service Desk Analyst - Midshift (contract)

The Tier 1 Service Desk Analyst provides Tier 1 technical support to internal staff across clinical, corporate, and operational departments. This includes resolving account access issues, password... More resets, account unlocks, multi-factor authentication support, secure login troubleshooting, and basic technical tasks such as printer mapping. The analyst follows defined workflows, documents all tickets in ServiceNow, and escalates issues to Tier 2 when appropriate. Throughout the day, the analyst may shift between the patient support queue and the Tier 1 employee support queue based on call volume and operational needs. When shifting support to the CDS team, the analyst is responsible for supporting both patient users and internal employees in a high volume, hybrid service environment. The analyst manages a steady flow of inbound calls from patients seeking assistance with accessing and using the online health portal. Daily responsibilities include guiding patients through password resets, account login troubleshooting, portal navigation, browser cache and cookie clearing, linking family accounts, and resolving basic access issues. This portion of the role requires strong communication skills, patience, professionalism, and the ability to remain calm when interacting with frustrated or upset patients.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Telecommunicator (CSR)

Day to Day Responsibilities?Call handling experience: o6?8 calls per hour ? 50+ calls a day?Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while... More helping to de escalate emotional situations.?Collect and accurately document essential information to support intake, triage, and care coordination.?Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate.?Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety.?Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests.Pay for this position is $18/hr while on contractWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

CSR TEAM LEAD

Job Description:Insight Global is seeking Customer Support Team Leads / Customer Service Supervisors to support a modern, video-enabled contact center environment. This role is responsible for... More driving operational excellence through hands-on coaching, performance management, and real-time support of frontline agents. The ideal candidate is a confident, people-focused leader who thrives in fast-paced environments, is comfortable holding teams accountable to KPIs, and is passionate about delivering exceptional customer experiences across video, voice, chat, and email channels.Day-to-Day:? Lead, coach, and support a team of Customer Service Representatives? Conduct regular 1:1s, feedback sessions, stand-ups, and performance check-ins? Enforce KPIs including attendance, adherence, QA, and productivity? Partner with QA teams to deliver actionable feedback and coaching plans? Monitor real-time operations including queues, workflow, and staffing needs? Serve as an escalation point for complex customer or agent issues? Occasionally assist with queue coverage during volume spikes? Track and analyze team performance trends; report insights to leadership? Support onboarding, training, and ramp-up of new team members? Maintain team engagement, accountability, and a positive culture in a remote environment? Collaborate cross-functionally to improve processes, documentation, and customer experience? This is a 9 month contract to hire with an hourly rate of $23-25 hour based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Instructional Designer - India Remote

We?re seeking an experienced Instructional Designer to build high-impact training for the servicing organization supporting a tech-forward consumer credit card at a large and prestigious global bank.... More This role focuses on developing learning solutions for inbound servicing agents, spanning a wide variety of financial topics and servicing workflows.You?ll partner closely with stakeholders to analyze performance gaps, recommend the right learning modalities, and design/develop engaging learning experiences?with an emphasis on microlearnings, scenario-based activities, and practical tools that enable agents to perform confidently and consistently.This is an excellent opportunity for someone who is comfortable executing in the ADDIE model (Analysis, Design, Development, Implement, Evaluate) and can work independently from storyboards and requirements with minimal handholding.On a typical day, you will:? Partner with servicing leaders, SMEs, and training stakeholders to identify learning needs, clarify business objectives, and diagnose performance gaps (Analysis).? Recommend learning modalities based on audience needs and constraints?e.g., microlearning, eLearning modules, facilitator guides, or facilitator-led training.? Curate and structure content into clear learning narratives, including decision trees, customer scenarios, call flows, and compliance-sensitive messaging.? Design and develop microlearnings and eLearning that are highly practical, agent-friendly, and aligned to servicing metrics and customer experience outcomes.? Create facilitator-led training assets when needed, including: ? Facilitator guides? Participant materials? PowerPoint decks and structured activities? Build and refine storyboards, translating complex servicing topics into concise, digestible learning moments.? Iterate based on feedback, using stakeholder input and learner performance indicators to improve training (Evaluation support).Working Style / What Success Looks Like? You proactively clarify needs, identify gaps, and propose effective learning approaches.? You deliver polished, ready-to-use learning assets that reduce agent uncertainty and improve servicing consistency.? You elevate training quality for both internal teams and stakeholders.? You communicate progress clearly?what?s in progress, what?s blocked, and what?s complete?while managing multiple deliverables.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Amazon Connect Engineer

We are seeking a mid-level Amazon Connect Solutions Engineer who combines hands-on development experience with strong requirements ownership and business judgment. This role is designed for a... More technologist who can sit between architecture and execution?owning intake, translating business needs into technical solutions, and actively contributing across delivery, testing, and operations.This is a high-business-critical role. The hire will directly impact delivery velocity, solution quality, and the organization?s ability to run two major Amazon Connect initiatives in parallel.Why This Role ExistsThe current team includes highly specialized engineers and senior architects but lacks a mid-level engineer who can think end-to-end?from business problem to technical implementation. This role fills that gap by pairing real development exposure with strong functional and stakeholder-facing capability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Video Customer Service Representative

Insight Global is seeking a Customer Service Representative for a high-growth, customer-focused organization leveraging modern, video-enabled support. This individual will serve as the front line of... More customer experience, providing white-glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience. This role operates in a fast-paced, quality-driven contact center environment and offers strong coaching, development, and growth opportunities.Day-to-Day:? Handle inbound customer interactions via video, voice, and chat? Support one customer at a time, taking the first incoming interaction? Troubleshoot technical issues related to smart devices, mobile apps, connectivity, and user setup? Deliver high-quality issue resolution with a strong focus on customer experience? De-escalate upset customers while providing empathetic, solution-focused support? Accurately document customer interactions and outcomes in CRM systems? Identify and escalate trends or recurring issues to leadership? Partner with senior agents and supervisors for escalations when needed? Adhere to schedule, attendance, quality, and performance expectations? Maintain professional on-camera presence and virtual background standards? This position is a 9-month contract-to-hire with an hourly rate between $20-22/hr dependent on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

System Engineer

The System Engineer handles the design, implementation, maintenance, automation, and documentation of enterprise infrastructure systems with a primary focus on either Zerto, Exchange (on-prem and... More hybrid), Active Directory, DNS/DHCP, VMware, SAN, Load Balancers, Rubrik, IBM Hosts, and Citrix. An ideal candidate has strong technical depth in at least one of these core areas and possesses the ability to spearhead Ansible automation operations, sharing knowledge and helping other engineers adopt and leverage automation practices across the team. This role requires collaboration with IT Operations, Information Security, and vendors to maintain availability, security, and performance standards across the client's hybrid data center and cloud environments. 80% of the time will be spent supporting projects. 20% of the time will be spent working on service requests. They will need to be comfortable working on-call shift 1 week out of the month. This is a remote role but we are seeking someone who sits out of Florida (Ideally Tampa/Orlando area).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Dispatch Coordinator

We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for... More matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery. Remote position but have to be located in the Spokane area! Key Responsibilities:? Handle inbound calls, schedule appointments, and manage technician assignments.? Maintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination.? Oversee dispatch operations for designated territories, ensuring proper personnel allocation.? Preplan and confirm maintenance schedules, including emergency responses for existing clients.? Process and respond to general dispatch emails, ensuring timely updates.? Maintain accurate job records and update scheduling databases.Provide administrative support and coordination for technician workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less