Job Search Results for qa analyst

Insight Global is seeking a QA Analyst so support a call center. Conduct quality assurance evaluations on customer phone calls, web queries, billing transactions, and connection fee transactions.... More Perform quality assessments on processed transactions within the Customer Information System (CIS) to ensure compliance with policies and procedures. Analyze trends and quality monitoring data to identify skill gaps and training needs. Assist with onboarding and conduct refresher training for staff, developing coaching materials and feedback based on QA evaluations. Evaluate training effectiveness using metrics such as test scores, error ratios, and employee feedback. Update training documentation and reference materials in line with procedural and policy changes. Serve as a subject matter expert (SME) for internal systems and processes, including phone systems (e.g., Cisco ), IVR, and other customer service tools. Collaborate with other Business Division workgroups to validate and improve customer service processes. Identify and promote best practices to support continuous improvement and consistent quality results. Pay rate up to $33hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Responsible for the entire Software Test Life Cycle (STLC) - design, construction, execution of appropriate comprehensive test cases, verifying feature set and functionality and identifying defects... More through systematic testing of the project- Conduct all aspects of quality assurance including problem analysis, applying industry best practices, quality reviews, and reporting quality metrics- Think outside the box in a creative fashion to find edge cases and ways to break new features- Execute manual and automated test cases/steps, update documentation accordingly with results defect tracking and resolution progress- Assist in the construction, execution and ongoing maintenance of automated testing scripts and full regression testing suites- Prepare and execute testing strategies including Smoke, Application, Integration, System Integration, and regression testingWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking to hire a hybrid App Support/QA to join one of the big bangs Global Derivatives Team to support the modernization of regulatory reporting. This is an excellent opportunity... More for someone early in their career who has a solid foundation in Python and SQL, and a keen interest in capital markets products and regulatory processes. Key Responsibilities:- Provide level 1/2 support for regulatory platforms including monitoring, troubleshooting, and triage.- Assist in developing and running Python and SQL-based reports using Jupyter Notebooks.- Support the maintenance and improvement of API-driven integrations with trading, risk, and reporting systems.- Conduct data analysis to support reconciliation, exception management, and ad hoc reporting.- Document support procedures, common issues, and solutions in operational runbooks.What We Offer:- Mentorship from experienced colleagues and opportunities for rapid skill development.- Exposure to a dynamic regulatory environment at the intersection of finance and technology.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Define, analyze, and refine User Story acceptance criteria, and translate those into test cases Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, Sprint Demonstrations and... More RetrospectivesEngage the development teams on QA values, principles, and best practices Maintain test case repository to ensure high quality product deliverables; assist with risk, change and dependency managementDevelop a deep understanding of the product and be the subject matter expertWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an Automated QA Analyst to join our growing ranks as we continue to transform the way technology impacts the insurance business. You will work with a small team of... More experienced IT professionals and interface directly with stakeholders to understand their challenges and develop solutions. Your daily contributions will have direct, positive impacts on our employees, agents, and customers. Our clients application portfolio contains both packaged and custom-developed applications in a Microsoft environment on various platforms. You will be responsible for testing and ensuring the quality of this portfolio by writing test cases and scripts, running manual tests, and documenting results.The team is currently in a more manual type of environment looking to move into Automated practices - would like this person to be comfortable in bringing this effort to fruition.Salary expectation: $75,000-90,000K annually. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Quality Assurance Analyst will be accountable for: 1) Functional testing of business requirements. 2) Documenting and tracking software development defects and enhancements. 3) Regulatory and... More compliance advisory services. 4) Liaison for external and internal examination/audits; and 5) Member complaints, regulatory reporting and dashboards. They will be required to work closely with business stakeholders and other members of the team to test user stories and business requirements, document software functional successes and failures, and ensure SHL policies and procedures are compliant to external and internal regulations.Experience with Salesforce is preferred, along with some knowledge dsCompliance Advisory - Monitor and ensure the SHL Division business processes adhere to Credit Humanssocial vision and values Create and disseminate written monitoring plans up to 9 months for critical tasks andprojects to achieve unit goals Obtain and maintain in-depth knowledge of regulatory initiatives so to provide advisory services and track regulatory changes Inform the Systems & Process Support Manager and SHL leadership of current federal, state, or county regulations and upcoming regulatory changes that impact the SHL division lending practices, proposing changes to products, services, or procedures within the SHL Division Recommend policy and procedural additions, revisions, and corrective action plans Conduct research and interpret regulations and ensure timely follow-up and completion of research Collaborate with SHL management and staff to ensure internal and regulatory compliance Serve as the liaison, coordinator, and primary Point of Contact for the SHL Division and MOS Compliance, Internal Audit, and other Credit Human Auditing division, for regulatory examinations, internal/external audits, compliance assessments, and SHL member complaints (NCUA, BBB, Board, CEO, InternalQuality Assurance & Testing - Create and implement system and software testing processes along the various software deployment environments Create software functional test scripts which accurately test the development of tasks and user stories Conduct functional testing against business requirements, end-to-end regression testing during deployments, and smoke testing within the various software deployment environments Document and update test scripts with results from testing, detailing any defects or deviations from business requirements Coordinate User Acceptance Testing (UAT) sessions within SHL and document the UAT findings Create tickets which document the defects found during test and communicate findings to the Systems & Process Support Manager and development team Categorize the discovered defects by criticality and severity to ensure the development team triages high defects Collaborate with the Systems & Process Support team develop test plans and new approaches for seeking out bugs and exploits in end-user-facing applications Implement automated testing, when applicable, and assist in determining the root cause of the defects, offering solutions to correct the defect Provide defect monitoring and reporting around defect nature, environments, root causes, and software development shortcomings Advise best practices and optimizations throughout testing and defect resolutionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Sr Quality Assurance Analyst who will play a pivotal role in the software delivery process to deliver superior quality software solutions to an international... More market.Insight Global is looking for a hands-on senior quality assurance analyst to lead POSH system/integration. The position will entail interacting with other QA analysts, business analysts, project leaders/managers, programmers, and programmer analysts to fully define and document testing requirements, documentation needs, meeting corporate policy requirements with respect to testing efforts and efficient execution of test plans to meet demanding schedule requirements.As a part of the POSH business unit, you will be instrumental in managing testing efforts, provide guidance/oversight to the group (both development and business partners), manage the testing scheduling, and execution of the testing plans to ensure meeting targeted delivery dates with a high level of quality.Day to Day: Clearly communicate with other teams to understand and define testing efforts.Develop/create test plans, test cases, test scripts and test reports on multiple projects of varying size.Complete testing via ATM simulators (Paragon) and network testing with other simulators.Validating that user expectations are achieved during the testing process.Reviewing user requirements documents to ensure that requirements are testable.UAT defect tracking.Create/maintain multiple test environments and test data sets.Gatekeeping efforts to ensure corporate policy is maintained from a testing perspective.Creating related documentation user guides, release notes, etc.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are looking for a detail-oriented and process-driven individual to join our team as a Test Process Designer. In this role, you will be responsible for designing and documenting clear,... More non-technical testing procedures in plain language. You will play a key part in uncovering potential risks within our Consumer Banking Products and Services and ensuring our processes adhere to regulatory requirements. This is a collaborative role where you will partner closely with Risk/Compliance officers and business process owners to develop robust and repeatable testing methods.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our client is seeking a Data Business Analyst to join a large entertainment studio team. The Analyst will be working as part of a team across various workstreams supporting a theatrical catalogue. ... More Responsibilities:Working with E2E data sources onboarding requirements, document requirements for Eng build; perform build QA testing, User testing coordinationDefine and document analytics and visualization requirements with business stakeholdersCoordinate with product owners and business users to analyze and understand business requirements, create Agile user storiesSupport analytics dashboards powered by cloud-based data sources (GCP, AWS, Snowflake)Create SQL queries and/or procs for use across data validation during QA and user testingPerforming data analysis on data sets, conduct data mining and generate insights for the business and stakeholdersWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Background in software development or scripting for automation- Previous experience in the financial services industry Success Metrics- MTTA: Mean time to acknowledge- MTTR: Mean time to resolve-... More Stakeholder satisfaction with incident communication- Knowledge base usage rate and coverage- Number of issues handed over to L1/L2, EMKT teams- Measure # of system identified vs user reported alerts and trends over time- Enhancements and alerts requested- Minimize # of user reported incidents- Measure incidents resolved with L1/L2 without app support team- Reduction in resolution times due to documented processesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less