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What this job involves - This role is a key leader in the Global Client Operationsorganization, and a key contributor in the advancement of our client team, clientsupport services, Centers of... More Excellence, IFM, Engineering, and all criticalstakeholders. S/He will work with key leaders in the organization to drive operationalexcellence, innovation, continuous improvement, and customer satisfaction with a laserfocus on driving agility, speed to market, and 100% uptime in critical operations.This position:? Provides leadership, strategy, and vision necessary to ensure that we effectively growthe organization, develop scale, and ensure financial strength and operating efficiency? Develop actionable business strategies that deliver on short term and long-termpriorities? Translates strategy into actionable goals for performance and growth, helping toimplement organization wide goal setting, performance management and businessplanning? Includes oversight of a 24/7 operations teamThis Critical Leader and Key Member of the Global team, will understand theunderlying business processes and technologies being used within the organizationand make recommendations on how to achieve long-term scalability and reduceoperational cost while building a best in class organization focused on innovation andnew technologies. S/He will design and implement standard world class processessupported by lean process re-engineering and drive internal technology developmentto support critical operations while leveraging potential AI opportunities. The rolerequires interacting with cross functional end users and SMEs that represent all keystakeholder groups in all global organization and partnering with the process owners ineach of the product delivery areas. The leader will coordinate and facilitate all activitiesassociated with the process reengineering from end-to-end and will also provideinternal consultative transformational expertise and advice.The leader works closely with Global Operations Leadership, process owners, andexecution teams to ensure transformational work is on strategy and adequatelybreaking free of current-state fixed thinking.Essential functions include:? Responsibility for all transformation engineering initiatives and operations for theaccount.? Embodies and practices a culture of safety, customer service, compliance, and quality.? Able to lead and influence a highly matrixed team and demonstrate an owner?smentality across technical services and products.? Provide leadership and direction to cross-functional teams empowered to drive processimprovement, productivity improvement and cost reduction across multiple projectssimultaneously to attain world class quality standards.? Ability to translate tactical delivery actions into quantifiable benefits aligned withcontractual requirements.? Assist in the development and implementation of engineering transformation andexecution road maps.? Must be able to understand and deliver to Key Performance Indicators outlined in thefacility management and engineering transformation strategy roadmap? Client relationship management. Become a trusted advisor to clients. Set bar forexcellent customer service throughout the organization.? Ability to quickly assess hard services performance and recommend swift action tooperationalize strategy and road maps.? Oversight, influencing and management of Facility Management teams across theregion and coordination with engineering, operational excellence, global operations,products, and account teams.Additional Responsibilities Include:? Develop and implement strategies to ensure the smooth and efficient operation ofcritical systems and processes.? Ensure that all critical systems are properly monitored and maintained to minimizedowntime and ensure maximum uptime.? Develop and maintain relationships with key stakeholders, including vendors,customers, and internal teams.? Ensure compliance with all relevant regulations and standards, including data privacyand security regulations.? Develop and manage budgets for critical operations, ensuring that resources areallocated effectively.? Provide regular reports to senior management on the performance of critical systemsand processes.? Understand MSAs and SOWs and guide teams to comply with critical deliverables andperformance terms. Ensure conversion targets are met.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a highly-skilled Field Engineer to join one of our largest national general contractor clients for a long term contract (18-months) supporting a large-scale data center... More buildout. In order to be successful on this team you must live within a commutable distance to Pampa, TX as you'll be required to go on site daily to work cross functionally with stakeholders and senior level leadership.Responsibilities:Jobsite:? Responsible for the implementation and management of jobsite-wide IT work providing input and deliverables in all phases.? Analyzes, prioritizes, troubleshoots, and resolves technical issues with the network connections in the primary and all trailers and buildings where Mortenson internet exists.? Interacts in person, via telephone, email, IM, and web interface to assist the jobsite team and HQ IT teams with network configuration.? Installs and maintains software/hardware/networks at jobsites and offices.? Determines, recommends, procures, and executes which products or services best fit the needs of the project teams, while maintaining Mortenson IT standards and best practices.? Works with service providers and trade partners to install and implement jobsite technologies.? Implements and follows jobsite standardization practices.? Responsible for scheduling and organizing visits to jobsites and offices.? Primary support includes but is not limited to diagnosing & troubleshooting network connections, configurations and hardware.? Coordinates and tracks IT project deadlines and tasks.Standards:? Responsible for maintaining company security through established tools.? Provides IT training during onboarding and provisions assets following established best practices.? Provides relevant input for technical and process improvements to contribute and the overall effectiveness of Mortenson?s IT and Network organization.? Takes initiative to work with other cross-functional IT team members to improve the quality of service.? Responsible for mobilization and demobilization of IT equipment at jobsites.Support:? Secondary support, as needed, includes liaising with jobsite teams and assisting with troubleshooting and resolving any technology questions or software solution. Questions that cannot be resolved right away will have tickets submitted in ServiceNow.? Ensures quality customer service by maintaining ownership of escalated issues until resolved, including communication and root cause analysis.? Responsible for creating, tracking, and resolving incidents and tasks in ServiceNow.? Follows ITIL processes for incident and problem management.? Records, tracks, and audits equipment using the established asset management system (ServiceNow) and processes, including asset recovery at jobsites.? Documents best practices and known fixes in ServiceNow knowledge base.? Creates a positive support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.Position Requirements:? Primary: Technically skilled in networking Cisco/Meraki (MX, Router, Switch, VPN), Networking Protocols (TCP/IP, DHCP).? Secondary: Able to support video conferencing and scheduling hardware/software. Skilled in Microsoft Office 365 and supporting diverse applications.? Ability to learn on the fly.? Ability to react quickly and efficiently to high pressure situations.? Excellent organizational and interpersonal skills.? Perform quality work within deadlines with or without direct supervision.? Interact professionally with other employees, customers, and suppliers.? Work effectively as a team contributor on all assignments.? Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an a Technology Support Manager to join the IT Department of an AM 200 law firm. The Technology Support Manager leads the Firm?s Help Desk, overseeing both User Support... More Technicians and Senior Support Technicians to deliver exceptional technical support and user experiences. This role is responsible for daily operational oversight of the ITSM system (ServiceNow), ensuring SLA compliance, managing the Knowledge Base, and maintaining the highest standards of communication and technical accuracy.The Manager plays a critical role as a mentor, coach, and technical advisor ? developing troubleshooting skills, critical thinking, soft skills, and technical expertise within the team. In addition, the Technology Support Manager collaborates across departments to align technology support with organizational goals, ensuring a seamless and responsive experience for users. Above all, the Manager ?owns? the outcome of support interactions, ensuring every user has a positive experience with IT and that the Firm?s reputation for service excellence is upheld.Essential Functions & Responsibilities?Leadership & People Development?Supervise, coach, and mentor User Support and Senior Support Technicians.?Provide guidance on troubleshooting methodology, root cause analysis, and customer service best practices.?Foster development of soft skills (empathy, communication, expectation-setting) and technical skills.?Model and reinforce accountability for SLA compliance, ensuring the team consistently meets or exceeds standards for responsiveness, updates, and resolution quality.?Conduct performance reviews, set goals, and create development plans.?Recruit, train, and retain staff to ensure a high-performing and diverse team.?ServiceNow & Operational Oversight?Manage daily operations in ServiceNow, ensuring tickets are assigned, updated, and resolved in compliance with SLA requirements.?Monitor open and in-progress tickets daily, ensuring meaningful updates are provided and escalations are handled properly.?Approve and maintain Knowledge Base articles, ensuring high-quality, relevant, and accessible documentation.?Perform weekly quality assurance reviews of ticket handling and communication.?Create and maintain reports and dashboards in ServiceNow to visualize team performance, SLA compliance, and service trends for IT leadership.?Track and report on key metrics, including first response time, resolution time, escalations, and survey results.?Oversee and track IT equipment inventory across all offices, ensuring accurate asset records and minimizing loss through standardized tracking and reconciliation processes.?Own and maintain the Firm?s ITSM system (ServiceNow), including configuration, workflows, report creation, and dashboard management; serve as the point of contact for ITSM-related requests from other departments and IT leadership.?Escalation & Technical Guidance?Serve as escalation point for complex or sensitive tickets, working closely with Senior Support Technicians.?Partner with Subject Matter Experts in Applications, Systems, Networking, Communications/AV, Development, and Training to ensure escalations are well-documented and efficient.?Provide technical guidance and act as a resource for troubleshooting advanced or recurring issues.?Drive problem management initiatives by identifying root causes and recommending solutions.?Process & Quality Improvement?Identify patterns in recurring issues and implement process improvements to reduce ticket volume and increase efficiency.?Ensure knowledge sharing and consistency across the team.?Collaborate with IT leadership on departmental projects, security initiatives, and technology rollouts.?Stay current with trends in IT support, law firm technology, and ITSM best practices.?User Experience & Customer Service?Take ownership of delivering a high-quality support experience for every user interaction.?Ensure clear, professional, and empathetic communication with attorneys and staff.?Build trust and confidence in IT by holding the team accountable for user satisfaction as well as technical accuracy.?Additional Responsibilities?Maintain a high level of security awareness by advising users on safe practices, ensuring personal adherence to Firm security policies, and modeling secure behavior in all interactions.?Exercise heightened diligence in safeguarding data and systems, recognizing that elevated administrative rights require strict adherence to privacy, confidentiality, and compliance standards.?Adhere to Firm professional dress and appearance standards when working onsite or on video calls.?This role requires in-office work in accordance with Firm policy and may involve additional office days as business needs dictate.?May be assigned special projects by the Director of User Engagement or CIO.?Other duties as assigned by supervisorsThis role is hybrid, 2 days in-office per week and is open to all of the firm's office nationwide: Baltimore, Boston, Chicago, Ft. Lauderdale, Harrisburg, Miami, Minneapolis, Newark, New York City, Philadelphia, Princeton, Wayne, PA, West Palm Beach, Wilmington, DE or Washington, D.C.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Principal Software Engineer on the Platform Services team, you will serve as the senior technical authority for the services layer of the Certent Equity Management (CEM) platform?a portfolio of... More services spanning data processing, file transfer, financial data feeds, communications, compliance, and shared infrastructure. Reporting to the Engineering Manager, you will own the reliability, observability, and modernization of these services across multiple production ecosystems.This is a pure individual contributor role. Your responsibility is to write high-quality code, make sound architectural decisions, and drive the technical evolution of a mission-critical platform that was recently migrated to Azure and is now entering a cloud-native modernization phase. You will be the go-to technical voice for platform reliability, resilience, and shared engineering standards on the Platform Services Team, partnering closely with the Scalable Architecture Team as they define future-state design patterns.The services you own span a wide range of modernization stages?some recently refactored, others carrying significant technical debt. Your immediate focus is improving reliability and resilience in the current state by reducing fragility, improving observability, and ensuring production stability across multiple ecosystems. Longer term, you will partner with the Scalable Architecture Team to define the appropriate cloud-native future state and sequence the modernization of legacy services toward that vision.You are expected to bring an AI-first mindset by genuinely integrating agentic development tooling into your daily workflow and setting the technical standard for the team.ResponsibilitiesPlatform Reliability & Observability? Own and evolve the platform?s observability posture, including structured logging, distributed tracing, health check endpoints, and correlation tracking, ensuring consistent adoption and coverage across all services.? Drive SLO and SLI definition and dashboard creation, expanding alerting beyond log-based alerts to include APM metrics, latency, and throughput.? Identify and eliminate reliability anti-patterns across the service portfolio, replacing fragile legacy approaches with resilient, cloud-native alternatives.? Implement resilience patterns such as circuit breakers, retry policies, graceful degradation, dead-letter handling, and idempotent message processing.? Replace legacy messaging anti-patterns, including database polling and file-system coupling, with event-driven messaging infrastructure?the highest-impact reliability improvement available to the platform.Technical Ownership & Architecture? Serve as the senior technical authority for the Platform Services portfolio, owning architecture, reliability, and engineering quality across a broad set of production services.? Assess the current service portfolio, identify the highest-impact reliability and modernization opportunities, and build a sequenced roadmap in partnership with the Scalable Architecture Team and Engineering Manager.? Evaluate and recommend the appropriate cloud-native Azure services and patterns for the platform?s future state?this is an open architectural question, not a predetermined path.? Own shared libraries and cross-cutting infrastructure used across the service portfolio, ensuring consistent adoption of engineering standards.? Ensure production stability across multiple independent deployment ecosystems throughout modernization efforts.Legacy Modernization? Create and execute migration paths for legacy services across multiple .NET framework generations, prioritizing the highest-risk services and sequencing work to minimize production disruption.? Partner with the Scalable Architecture Team to ensure modernization decisions align with long-term platform direction and emerging design patterns.? Evaluate and sequence modernization priorities across a diverse portfolio, balancing production stability with long-term architectural investment.Hands-On Engineering? Write, review, and contribute production-quality code across the services portfolio, including C#/.NET, Oracle SQL and PL/SQL, and cloud infrastructure patterns.? Debug complex issues spanning service boundaries, database interactions, and cloud infrastructure.? Establish and enforce testing standards across the services portfolio, including unit, integration, and resilience testing.AI-First Engineering? Champion organizational minimums of at least 50 percent AI-authored pull requests and 95 percent AI-assisted code review adoption.? Model an agentic development mindset by integrating AI tooling into daily engineering workflows and coaching teammates to do the same.? Push beyond baseline AI adoption into workflows and practices that measurably improve delivery velocity and platform quality.? Stay current on agentic development tooling and provide forward-looking recommendations to the Engineering Manager and Senior Director.Technical Leadership & Mentorship? Set the technical bar for the team by establishing coding standards, architectural patterns, and engineering practices across a large, diverse service portfolio.? Mentor engineers on cloud-native patterns, observability best practices, resilience engineering, and .NET modernization.? Contribute to cross-team technical forums alongside Principal Engineers, the Solution Architect, and Engineering Managers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is responsible for providing an intermediate level of expertise in responding to work orders, troubleshooting, and providing preventive maintenance on the facility HVAC and mechanical... More equipment in an industrial, large commercial, or logistics distribution environment including clean rooms. This position is responsible for providing an intermediate level of expertise in responding to work orders, troubleshooting, and providing preventive and corrective maintenance on the facility HVAC and mechanical equipment. Must have the ability to diagnose and troubleshoot all HVAC equipment and systems. Must demonstrate good written and verbal communication. The position must have the ability to identify and correct any safety-related issues and perform independent equipment evaluations to identify potential equipment failures. General Maintenance of equipment will also be required. Responsibilities: Providing a level of expertise in performing preventive, predictive and corrective maintenance to a wide variety of industrial or commercial facility HVAC equipment. ?Ensure optimal and continuous operation of mechanical systems by performing routine inspections and maintenance, monitoring metering equipment and adjusting levels as necessary. ?Identifying and correcting any safety-related issues and performing independent equipment evaluations to identify potential equipment failures. ?Operating, maintaining, diagnosing, troubleshooting, and repairing ventilation equipment, pumps, fans, chillers, rooftop AHU?s, split systems, compressors, refrigeration, and other mechanical equipment as needed. ?Utilizing the building automation system to track building conditions and the operation of facilities equipment. ?Provide a level of expertise in the efficient operation of all HVAC systems. ?Recharging refrigerant levels, checking for leaks, and ensuring the refrigerant cycle is functioning correctly in air conditioning, and refrigeration systems. ?Utilizing strong mechanical and electrical skills to complete assignments. ?Performing preventive and predictive maintenance on HVAC control and operating systems as scheduled from a Computerized Maintenance Management System (CMMS). ?Responding and providing service and feedback to the customer on all work orders while assuring compliance to codes, regulations, and industry standards. ?Performing the functions of the position including following proper safety guidelines such as job hazard analysis, lockout/tagout, and wearing PPE as required. ?Operating various measuring, diagnostic, and testing instruments to help provide energy efficiency solutions. ?Complying with Good Laboratory Practices (GLP). ?Maintaining a strict schedule in order to be successful in the assignment. ?Performing other duties as assigned by Management or Lead. ?Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients. ?Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace. ?Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments. ?Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible ?Ability to utilize Microsoft Office Suite such as Word, Excel, and Outlook. ?Ability to communicate clearly via phone. ?Ability to work closely with customers during site emergencies. ?Accurately document electronic and paper cataloging systems to provide information to customer or regulatory personnel. ?Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge. ?Other duties as assigned by management. Minimum Requirements: ?High school diploma or demonstrated equivalent. ?Three years of experience as an HVAC/R maintenance technician in industrial and/or commercial environments or demonstrated equivalent combination of education and experience. ?Ability to work in an aerial lift or scissor lift at heights up to 30 feet or higher. ?Excellent verbal and written communications. ?Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc. ?Ability to passWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Fab Equipment Technician with a key focus in equipment & tool ownership experience to work on site in Austin, TX and support the strategy and introduction of products... More based on unique and highly differentiated capabilities of a preeminent foundry for semiconductor systems and defense electronics companies. Their mission is to advance the state-of-the-art in critical semiconductor domains such as advanced packaging, and in the process to help restore U.S. leadership in semiconductor manufacturing. They are developing cutting-edge semiconductor manufacturing technology that will define future roadmaps of semiconductor devices including logic, memory, 3D packaged devices, including thermal management, etc. In this position, the candidate is expected to wear multiple hats for successful start-up of packaging foundry. The candidate will work with engineers and other technicians responsible for FAB set up and sustaining manufacturing.Responsibilities:Level I: Run equipment on daily basis as per instructions from EE or Sr. Techs. Generate data and store/interpret tool data for broader use for EE or others. Identify tool related problems and fix it as per guidance or under guidance. Conduct daily FAB walks for tool 5S and fix safety issues. Interpret tool signals and respond as per instructions.Manage inventory of spares, parts and other components for a tool. Learn tool PM and assist in tool PM and BM procedures. Interpret tool signals and respond as per instructions.Coordinate with other technician?s daily tool status. Coordinate abnormal tool signals, alarms with EE and Sr. techs and assist in fixing the alarms/signals. Learn how to bring tool back to safety operating mode from PM/BM/Alarms. Assist in part of tool installation or various tool installations as per guidance from EE or Sr. techs. Take various tool measurements or signals and communicate for efficiency, safety and continuous operation of tools.Take training classes to expand knowledge base within same tool or other tools. Acquire certification to perform normal, routine, daily equipment tasks. Learn support equipment for a tool and maintain continuous operations.Level II: All the duties in ?For Level I? and:Own more than one tool set across various departments. Learn more than one tool set, equipment. Manage support equipment for more than one tool set.Learn troubleshooting the tool and wafer recovery. Learn tool PM/BM procedures and perform PM/BM under guidance. Acquire certification for performing PM/BM independently.Identify proactive signals for a tool for performance enhancement and execute tasks to generate results.Senior Technician: All the duties in ?For Level II? and:Generate ideas for multiple tool performances and improvement projects. Install interlocks and FDC signals for performance enhancement.Execute projects with help of levels I and II technicians. Improve safety, efficiency, and reduce cost.Coach and mentor levels I and II technicians. Create procedures for tool development/manufacturing swing and train people. Create Technician I and Technician II certifications and teach the classes.Master Technician: All the duties in ?Senior Technician? and:Conduct daily tool safety walks, identify operational weakness, and keep the line running.Own broader FAB wide projects, not only tool focused, but FAB focused and create procedures. Create safety protocols for FAB and multiple tools. Coach Technician Is, Technician IIs and Sr. Engineers to expand knowledge base. Train across various shifts.Identify multiple cost reduction and efficiency improvement projects and successful implementation. Create KPI based execution for multiple tools.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position SummaryThe Project Manager leads client-facing delivery of retail and supply chain operations management consulting engagements, providing project and people leadership across multiple... More concurrent projects throughout the U.S. and internationally. This role owns day-to-day execution against the agreed Statement of Work (SOW), including project governance, stakeholder management, and coordination with subject-matter experts to deliver measurable outcomes across retail operations, supply chain and fulfillment operations, workforce management, engineered labor standards, productivity improvement, and operational assessments.The Project Manager is instrumental in ensuring high-quality client delivery and executive-ready presentations, supporting account management and client satisfaction, and identifying and pursuing future business development opportunities. This role develops trusted advisor relationships with clients and leads cross-functional initiatives spanning store operations, distribution centers, fulfillment, and transportation interfaces. Industrial engineering experience is valued as an enabling skillset, though not the primary focus of the role.Job ResponsibilitiesManage delivery across multiple concurrent projects and workstreams by owning integrated workplans, milestones, resourcing, and day-to-day execution, providing daily leadership to the delivery team.Manage client engagements end-to-end (scope, schedule, budget, and quality), translating SOWs into team deliverables and running stakeholder management and governance (weekly status updates, steering committees) with executive-ready communications to deliver on time and within budget.Lead operational assessments and current-state diagnostics across retail store operations, distribution center/warehouse operations, fulfillment, and transportation interfaces; synthesize findings into prioritized opportunities and practical improvement plans.Drive productivity improvement initiatives across labor productivity, utilization, and performance management, with measurable impact tracking.Design and deliver engineered labor/time standards (ELS/ETS), including study approach, standards development, documentation, and rollout, while leading Lean continuous improvement initiatives using root-cause tools (5 Whys, Pareto) to prioritize drivers and deliver sustainable performance gains.Provide industrial engineering and operations expertise, including time and motion studies, work measurement, sampling approaches, volume-to-labor modeling, cost-benefit analysis, and process re-engineering to support evidence-based recommendations.Develop labor planning, scheduling, and capacity models to optimize staffing and service levels across retail and supply chain environments.Redesign operating models and business processes, developing standard work, performance routines, and sustainment mechanisms to embed operational improvements.Lead or support labor management software engagements (including multi-site deployments), applying best practices to guide clients through implementation, adoption, and change management.Continuously improve consulting methodologies and contribute to the advancement of retail and supply chain service offerings through internal initiatives, research, and solution development.Facilitate cross-functional workshops (Operations, HR, IT, Finance) to align objectives, validate requirements, and drive key decisions.Ensure all deliverables are ?client-ready,? with a clear narrative, defensible analysis, and practical implementation steps.Translate strategy and customer journey insights into operational requirements, executable roadmaps, and implementation plans aligned to client goals.Support account management by identifying follow-on opportunities and developing proposals and presentations.Coach and develop project team members by providing support, guidance, and feedback from both a project delivery and career development perspective.Review and approve project finances, including staffing plans, travel coordination, and travel expenses; maintain accountability for budget performance.Manage personal time effectively, report progress to project leadership, and remain productive in onsite, remote, and independent working environments.Actively participate in trade shows, networking, recruiting efforts, and internal growth initiatives.Travel extensively (typically 60?80%), sometimes independently, throughout the U.S. and internationally.Working ConditionsProject Managers may be required to work in challenging, non-standard environments, including:- Time of day: Evenings (5 PM?10 PM), overnight shifts (10 PM?6 AM)- Day of week: Weekends (Saturday/Sunday)- Physical demands: Continuous walking, standing for extended periods- Environmental conditions: Client sites with variable or extreme temperatures, including above 70?, between 37??50?, and below 32?We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Director, Facilities & Utilities is a hands-on leadership role that oversees the daily operations, execution strategies and overall performance of the teams responsible for theme park facility... More maintenance, MEP and infrastructure. This position interfaces with leaders from various client groups including the Operations, Entertainment, Food, and Retail departments, among others. This position is responsible for building a strong partnership with, and at times supporting, sister organizations in CityWalk/Hilltop Operations and NBCU Studio Facilities/Operations. In addition to daily routine and corrective maintenance operations, this position is responsible for building and implementing broader preventive maintenance programs.Responsibilities:?Lead the day-to-day operations of the Facilities Maintenance & Utilities teams, to include general maintenance, HVAC, electrical, plumbing/water treatment, kitchen/refrigeration, and HazMat teams. Oversee the utilization of third-party services that support and augment routine maintenance needs for specific equipment and asset types.?Ensure timely response resolution to high priority issues that need immediate attention and ensure timely communication with clients on issues of any priority. Implement process improvements or efficiencies as needed.?Lead the management team in the creation and implementation of preventive maintenance programs. Drive process changes, and cultural shift as needed, to ensure collection of the appropriate data to drive preventive strategies.?Develop and prioritize annual Capital and Expense plans that best meet the needs of the business, assets, and client base. Build asset lifecycles and roadmaps to inform extended long-range financial planning. ?Maintain responsibility for asset replacement and improvement projects, as well as emergency maintenance projects. Support the Project Management Office in execution of larger or multi-disciplinary planned work.?Partner with the Facilities Construction & Scenic teams to cross-utilize trades as needed to support both maintenance and project labor demand.?Review all scope of work documents, as well as designs of all new creative content, to ensure project success and standards are being met. Develop design guiding principles which are comprehensive of lessons learned and sound maintenance practices. Stay current on new material systems and techniques.?Drive widespread utilization of business systems and software for MRO (e.g., Maximo) and support upcoming implementation of platforms for capital planning/execution and lifecycle management.?Ensure all Team Members are properly trained for work activities and safe work practices. Support the development and growth of all Team Members. Champion for the right tools and resources to enable Team Member performance. Create an environment in which Team Members feel supported, heard, and a sense of belonging.?Build strong relationships and trust with fellow leaders in the Technical Services department and partner together to drive initiatives and culture across all teams. Have a willingness to work across established roles & responsibilities to ensure business and client needs are met. Take collective ownership of the overall success of the department.?Manage client and leadership expectations in all aspects of the work, demonstrating flexibility and commitment while adhering to business parameters and bandwidth limitations. Demonstrate understanding and empathy toward clients and build sustainable positive relationships with stakeholders at all levels.?Interface with Senior Leaders on routine business updates, park operational impacts, and proposed strategies or initiatives for improved maintenance and sustainment of park infrastructure & assets.?As maintenance emergencies can be unpredictable, ensure readiness as a leader and readiness of the team to adapt to any situation. This is an onsite role with the potential for occasional nights and weekends.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client is looking for a CDP Solution Architect, Personalization to lead and support architecture activities that guide the development and management of a portfolio of solutions under the... More Enterprise Architecture scope. Solutions include, but are not limited to, customer data platforms, personalization engines, recommendation engines, loyalty engines, discount engines, promotional tools, communication platforms, content management systems, digital asset management systems, mobile apps, master data platforms, in-store digital screens, ERP, HRMS, and POS. The architect provides the necessary leadership, analysis, and design for development solutions to ensure that solutions meet business needs and align with architectural governance and standards. What you do Here are just a few ways that you?ll help make journeys better as you demonstrate competencies across four key dimensions. 1.Interpret Business Needs ? Translates customer journeys and business requirements into technical requirements into business capability maps, value-stream maps, architectural blueprint and technology enablers to achieve business objectives and documents all solution architecture design and analysis work. ? Works closely with the business owners, customer experience technology, technical product owners, and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. ? Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes. 2.Technical Leadership ? Guide development and engineering teams throughout the implementation process, providing technical expertise and vision. 3.Assess Technology ? Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. ? Supports product managers in end-of-life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information. ? Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models. ? Analyzes the technology industry, competitors, and market trends, and determines their potential implications for a given solution. ? Analyzes the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement. ? Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. ? Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solution architecture. 4.Apply Technology ? Leads evaluation, design, maintenance, and evolution of the solution architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards. ? Manages and develops the architecture for a broader scope of projects or products, driving application architects and other technical resources that manage and design architecture for a single project or product or initiative. ? Develops/improves the strategic roadmap for the evolution of the enterprise solution portfolio from current to future state, as defined by the solutions architecture that is aligned with business objectives. ? Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes. ? Create architectural designs to guide and contextualize solution development across products, services, projects, and systems, including applications, technologies, processes, and information. ? Works closely with business and technology leaders as well as project and product managers to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. ? Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture. 5.Provide Enterprise Guidance ? Provides deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on business and IT estate. ? Supports a community of practice (CoP), guiding and helping agile teams and product owners to align with the overall enterprise architecture, governance and assurance. ? Designs and directs the governance activities associated with ensuring solution architecture assurance and compliance. ? Defines the principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture visionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

POSITION OVERVIEW:Butterfly Grove School is a premier independent school dedicated exclusively to the education andempowerment of students on the autism spectrum. Under general supervision, the... More OccupationalTherapist provides occupational therapy services to students exhibiting a range of learning-relatedchallenges, including developmental delays, behavior disorders, perceptual-motor and visual-motordifficulties, gross and fine motor delays, and other associated disorders that interfere with astudent?s ability to benefit from their educational program.Therapy will be provided directly to students. Either in a push-in and/or pull-out model.TheOccupational Therapist will work as an integral member of the multidisciplinary team, applying bothEducational models to design and deliver individualized services that support the whole child.RESPONSIBILITIES:Specific duties include:RESPONSIBILITIES:Specific duties include:1. Direct Student Services & Intervention? Deliver individual or small group therapy sessions addressing specific skill deficits, providedas pull-out sessions for focused work or push-in support within the classroom setting? Develop fine motor skills through targeted activities to improve hand strength, dexterity, andcoordination for tasks such as handwriting, using scissors, and managing buttons andzippers? Improve visual-motor skills, including copying from the board, letter and word spacing, andcompleting puzzles and other perceptual tasks? Develop and implement individualized sensory diets and regulation strategies for studentswith sensory processing challenges, supporting focus and readiness for learning? Teach self-care and activities of daily living (ADLs) relevant to the school day, includingmanaging lunch containers, organizing a backpack, and tying shoes? Support in adapting the environment, equipment, materials, and activities to meet individualstudent needs, including recommending environmental modifications such as alternativeseating, specialized writing tools, or designated calm spaces2. Collaboration, Consultation & Classroom Support? Regularly consult with the Director to develop, implement, and refine strategies andtreatment programs? Collaborate with classroom teachers to develop and embed practical strategies andaccommodations into daily routines? Support parent communication in coordination with the Director, as requested? Actively participate in team meetings, contributing expertise on a student?s functionalperformance in the school setting? Establish and maintain cooperative working relationships with colleagues, families, andcommunity partners using tact, patience, and courtesy3. Assessment, Documentation & Planning? Perform screenings for all students as requested by the Director? Administer standardized and non-standardized assessments to evaluate a student?sfunctional abilities and performance in the school context, as requested by the Director? Interpret assessment results, produce comprehensive written evaluation reports withpractical recommendations for school and home, and present findings at team meetings? Work with the Director to develop and monitor student goals? Maintain confidential, accurate, and up-to-date records of all therapy sessions,consultations, and communications; provide records to the Director upon request? Prepare and maintain accurate filing systems and comply with Educational Standards fordocumentation4. Program Management & Compliance? Schedule treatments, meetings, and other associated responsibilities? Develop procedures and reporting forms to manage the program in compliance withEducational Standards? Prepare reports, presentations, and materials; present information clearly in group settings? With appropriate training, may be called upon to provide First Aid or CPR? Observe legal and defensive driving practices? Perform related duties as assigned5. Professionalism & Compliance? Adhere to the Code of Ethics established by the American Occupational TherapyAssociation (AOTA)? Ensure licensure with the California Board of Occupational Therapy (CBOT) remains currentand in good standing? Act as a strong advocate for students? needs, promoting an inclusive and accessiblelearning environment? Maintain confidentiality of student records and information in compliance with FERPA andapplicable school policy? Fulfill all legal obligations as a mandated reporter for suspected child abuse or neglect? Engage in ongoing professional development to stay current on best practices andevidence-based interventions in school-based occupational therapy?PHYSICAL DEMANDS:This role requires the physical ability to perform the essential functions of the position. Reasonableaccommodations will be made for individuals with disabilities. Regular requirements include verbalcommunication and auditory engagement. The role also involves frequent use of hands tomanipulate objects, tools, or controls, as well as occasional standing, walking, sitting, climbing,balancing, stooping, kneeling, crouching, and crawling.The employee must be able to push and maneuver students in wheelchairs and safely lift andsupport students during transfers, toileting, and related activities. Lifting and supporting students upto 75 lbs. is required, along with frequent lifting and/or carrying of objects weighing a minimum of 20lbs. Additional requirements include sufficient dexterity to perform occupational therapy procedures,the ability to exchange information verbally in person or by phone, and visual abilities includingclose vision, distance vision, color vision, peripheral vision, depth perception, and the ability toadjust focus.WORK ENVIRONMENT:Work is performed in a standard office and/or classroom environment. The role includes workingdirectly with children, and the employee must ensure that students are supervised at all times andengaged in safe and appropriate activities. The employee must be prepared to respond to accidentsand emergencies as needed. Additional exposures may include adverse weather conditions,temperature extremes, blood-borne pathogens and communicable diseases, and interaction withdisruptive or unruly individuals. The noise level in the work environment is usually moderate.Reasonable accommodations will be made for individuals with disabilities to perform the essentialfunctions of this role.SCHEDULE:? Monday to Friday? Approximately 204 days, aligned to the annual BGS school calendar? Occasional off-hour work is requiredBENEFITS:? Competitive salary, based on education and experience? 12 paid holidays, 10 days of paid sick time, and approximately 38 days of scheduled schoolbreaks annually, including summer, winter, spring, and other holiday recesses? 100% employer-paid medical and dental benefits; vision benefits available? 401(k) plan with employer contribution? Ongoing professional development? Tuition reimbursementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less