Job Search Results for Employment

Insight Global is looking for a highly experienced Lead ServiceNow Developer to join one of our largest banking clients on a 12-month contract. The successful candidate will be required to come into... More the office in downtown Toronto 3x a week and will own, expand, and mature the ServiceNow platform, which has become a critical system of record across the organization. This role requires a senior-level technical leader who can bridge deep technical expertise with business needs, lead and mentor junior team members, and ensure the platform is scalable, auditable, well-documented, and highly integrated?particularly across cloud environments.This individual will play a key role in evolving ServiceNow from a traditional workflow tool into a robust, enterprise-grade platform supporting reporting, audit, integrations, automation, and operational excellence.Key ResponsibilitiesPlatform Ownership & Development:- Serve as the technical lead and SME for the ServiceNow platform.- Design, build, and enhance the platform from both a technical and operational perspective.- Lead platform expansion to support increased usage, reporting, audit requirements, and integrations.- Ensure ServiceNow is treated with the appropriate due diligence, governance, and controls as a core system of record.- Drive automation and streamlining initiatives to reduce manual effort and improve efficiency.Integrations & Architecture:- Lead and troubleshoot cloud-based integrations, ensuring reliable data flow between ServiceNow and external systems.- Diagnose and resolve integration failures where data is missing, delayed, or incorrect.- Work across cloud-first architectures, with some exposure to on-prem environments.- Deep understanding of ServiceNow integration tools and patterns.CMDB, SAM & Service Mapping:- Own and evolve CMDB and Service Asset Management (SAM) capabilities.- Lead advanced Service Mapping implementations, including: top-down, tag-based, dynamic, and manual mapping- Ensure accuracy, completeness, and reliability of configuration and service data.Reporting, Audit & Documentation:- Enable and enhance reporting capabilities to support audit and compliance needs.- Maintain rigorous technical and operational documentation.- Document all existing configurations, integrations, and workflows in detail.- Ensure documentation supports long-term sustainability and knowledge transfer.Leadership & Stakeholder Management:- Manage stakeholder relationships and ensure adherence to SLAs.- Communicate complex technical concepts clearly to non-technical audiences.- Maintain a high level of professionalism and clarity in all interactions.Mentorship & Enablement:- Lead and mentor a small team of 2 junior resources.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is responsible for leading the Identity and Access Management (IAM) program, with accountability for the design, delivery, and ongoing operation of enterprise identity governance and access... More control capabilities. The IAM Manager serves as a highly technical leader, ensuring identity lifecycle management, access governance, and authentication services are reliable, scalable, and aligned with security and compliance requirements. The ideal candidate combines deep hands-on IAM engineering experience with strong people leadership, remaining actively involved in solution design and problem resolution while leading and developing an IAM team. This role operates at the intersection of security, infrastructure, application, and business teams to ensure identity services effectively support business operations while reducing security risk.IAM Engineering & Technical Leadership?Provide hands-on technical leadership for IAM platforms and services, including identity lifecycle management, access governance, and authentication controls.?Lead the design, implementation, and ongoing enhancement of IAM solutions supporting joiner, mover, and leaver (JML) processes, access provisioning, deprovisioning, certifications, and role management.?Oversee integrations between IAM platforms, directories, HR systems, cloud services, and enterprise applications to ensure?accurate?and?timely?identity governance.?Remain actively involved in solution design, configuration, troubleshooting, and complex issue resolution related to IAM platforms and integrations.?Define and enforce IAM architecture standards, design patterns, and operational best practices to ensure consistency, scalability, and security.?Operations, Risk & Governance?Ensure?timely?resolution of all IAM related Incident & Service Requests.?Partner with security, infrastructure, application, and compliance teams to ensure IAM controls meet security, audit, and regulatory requirements.?Support access reviews, certifications, and audit activities, ensuring IAM evidence is?accurate, complete, and?audit-ready.?Monitor IAM operational health,?identify?risks or control gaps, and drive remediation efforts to closure.?Support platform upgrades, enhancements, and modernization initiatives to improve IAM reliability and capability maturity.?Communicate technical risks, dependencies, and operational status to leadership and stakeholders.?Team Development, Enablement & Documentation?Lead, mentor, and develop a team of IAM engineers and analysts, providing technical coaching and guidance.?Support hiring, onboarding, and development of IAM talent to meet current and future operational needs.?Set team priorities, manage workload, and ensure delivery of IAM initiatives and operational support.?Ensure comprehensive documentation of IAM processes, standards, integrations, and operational procedures.?Promote a collaborative, accountable, and continuous-improvement culture within the IAM team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Principal Mixed-Signal Engineer that will be working on site in Austin, TX and support a public-private partnership of preeminent semiconductor systems and defense... More electronics companies, national labs, and academic institutions. Their mission is to advance the state-of-the-art in critical semiconductor domains such as advanced packaging, and in the process to help restore U.S. leadership in semiconductor manufacturing. They are developing cutting-edge semiconductor manufacturing equipment and processes that will define future roadmaps of semiconductor logic, memory, heterogenous integration, chip cooling, etc. They are Backed by $1.4 billion in combined funding from DARPA, Texas state initiatives, and strategic partners, they are building foundational capabilities in advanced packaging and integrated design infrastructure to restore U.S. leadership in microelectronics manufacturing.Responsibilities:? Design and develop high-speed mixed-signal I/O circuits for UCIe 2.5D and 3.0D die-to-die interfaces in 2.5D/3D microsystems?enabling robust, low-latency chiplet interconnect across AI, HPC, and defense platforms.? Architect and optimize SerDes, clock/data recovery (CDR), equalization, and transceiver circuits for high-speed die-to-die and chip-to-chip links, including UCIe, PCIe physical layers.? Collaborate with packaging, EDA, and system modeling teams to co-optimize mixed-signal I/O performance across heterogeneous integration stacks?accounting for signal integrity, power delivery, crosstalk, and thermal effects unique to 3DHI.? Lead silicon bring-up, bench characterization, and production testing of high-speed I/O and mixed-signal circuits?developing test methodologies, ATE programs, and yield-improvement strategies from prototype through volume production.? Engage with industry partners and standards bodies (UCIe Consortium) to influence specification development and ensure their physical-layer implementations remain standards-aligned.? Mentor internal design teams on mixed-signal design methodologies, high-speed measurement techniques, and production test best practices for multi-die systems.? Translate mixed-signal design innovations into IP roadmaps and reference designs, driving alignment between research, productization, and customer enablement for UCIe-based chiplet ecosystems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DAY TO DAY: Our client is looking for experienced Security Officers to join their growing team! The Security Officer II role involves carrying out security tasks with professionalism and positivity,... More interacting with the public, patients, employees, and administrators. This role responds to various types of calls, offering help in both emergency and non-emergency situations. The officer investigates and records safety hazards, incidents, and criminal activities, both electronically and in writing. They patrol specified areas to ensure the safety of the public, patients, employees, and property. They are held accountable by the department's hierarchy for their initiative, judgment, and overall competence in performing tasks, responding to service calls, and carrying out everyday duties. They actively contribute to exceptional customer service and take responsibility for maintaining respectful relationships with everyone. The position necessitates successful completion and clearance from physiological and physical fitness screenings.As a proactive security officer, you are assigned to specific areas where you perform critical tasks to maintain safety standards. Your duties include:1. Patrolling and Vigilance: * Regularly patrolling designated areas to ensure a visible security presence. * Performing security-related tasks, such as checking doors and monitoring activity. * Investigating any suspicious activity or individuals.2. Reporting and Communication: * Reporting hazards, unusual circumstances, or suspicious incidents to the Security Operations Center. * Keeping your supervisor informed about any noteworthy activities or events. * Responding promptly to varying levels of vulnerability, including life-threatening situations and natural disasters.3. Emergency Response: * Acknowledging and appropriately handling emergency, non-emergency, and alarm calls. * Safely assessing alarm causes and providing assistance or direction as needed. * Administering initial first aid based on your training level.4. Fire Safety and Prevention: * Responding to fire alarms during drills and actual incidents. * Conducting helicopter fire prevention assessments and responding to helicopter fires. * Maintaining effective communication with supervisors and fellow officers.5. Conflict Resolution and Physical Management: * De-escalating disputes between individuals using verbal techniques. * Physically managing combative or violent persons when necessary (following annual aggression management training).6. Enforcement and Assistance: * Enforcing hospital rules and regulations within your assigned area. * Assisting visitors with directions and information. * Safely escorting people or property to desired destinations.7. Investigation and Documentation: * Interviewing and investigating individuals involved in suspicious or illegal activities. * Documenting safety hazards, incidents, and criminal activities. * Reporting findings to Security Administration and law enforcement.8. Additional Duties: * Participating in approved activities beyond security operations (e.g., morgue transport, fire extinguisher checks). * Detaining unauthorized individuals as defined by policy or state law.Conducting annual security assessments for individual hospital properties.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-To-Day: Insight Global is seeking a Senior Platform Engineer for one of our largest clients in Downtown Cleveland. The Platform Engineer will be responsible for configuring, installing, and... More upgrading hardware and software to maintain the integrity of the company?s technology environment. This includes troubleshooting issues, developing solutions aligned with organizational standards, and supporting the integration of DevOps tools such as API Gateway and Terraform with authentication, caching, and logging services. The role involves collaborating with DevOps and production teams to test new features and support launches, refining templates and scripts for automation, and creating prioritized task lists while managing inter-team dependencies. Additionally, the engineer will identify security threats and recommend compliance measures, review and refine security and resiliency policies, contribute to high-level design documentation, compile data for user requests, and coordinate platform changes and customizations with vendors to ensure smooth operations.Additional Responsibilities Include:? Build hardware configurations, software installations, network requirements and upgrades in alignment with business needs and the defined organizational standards? Assist in troubleshooting issues by following user guides or manuals to improve platforms in alignment with application goals? Provide support in configuring and integrating DevOps tools (such as API Gateway, Terraform) with other services such as authentication, caching, and logging to support processes as per organizational needs? Work closely with DevOps engineering and production team to conduct testing on new features and services, and support production launches? Refine and review templates and scripts to assist in implementing and maintaining automated fulfillment mechanisms to optimize delivery of key platform services? Create prioritized team task lists and identify dependencies on other teams that work with a platform to ensure smooth operations? Identify security threats and suggest remedial measures to comply with a strict security compliance? Review and refine draft security and resiliency policies, standards, and procedures that forms the basis of protecting the infrastructure and ensuring compliance with regulations ? Provide support in producing high-level design documentation by taking responsibility for specific sections and ensuring their accuracy? Compile data and preliminary research regarding user requests for new/modified systems or problem resolution? Coordinate platform changes and customizations with vendors, ensuring clear communication of requirements Salary: $110k-$125kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Senior AI Platform Engineer to design, build, and operate scalable AI/ML platform infrastructure on AWS, with a strong emphasis on platform reliability, visibility, and... More observability.In this role, you will enable data scientists and application teams to safely deploy and operate AI workloads by providing resilient infrastructure, standardized tooling having deep operational insight across environments.This is a hands-on senior engineering role that blends cloud infrastructure, DevOpsSec principles, and AI platform enablement.ResponsibilitiesAI Platform & AWS InfrastructureDesign, build, and operate a cloud-native AI/ML platform on AWS supporting training, inference, and experimentation workloads, spanning orchestration layers, agents, MCP tools, internal APIs, and databases.Build and maintain core multi-tenant services that enable the development, testing, deployment, monitoring, and lifecycle management of LLM-based agents.Take AI prototypes to production-grade deployments with a strong ownership and self-starter mindset.Implement verification layers, citations, and security guardrails to ensure predictable and safe agent behavior, treating prompts as untrusted inputs and model outputs as unverified code requiring validation.Architect scalable, secure environments using AWS services such as EKS, ECS, EC2, S3, SageMaker, IAM, VPC, CloudWatch, Lambda, Bedrock, and related native tooling.Implement Infrastructure as Code (IaC) using Terraform, CloudFormation, or equivalent frameworks.Optimize platform performance, cost efficiency, reliability, and scalability.Champion best practices for MLOps, agent evaluation, and system observability.Observability & Platform VisibilityLead the design and implementation of end-to-end observability across AI platforms, including metrics (infrastructure, application, and ML-specific), centralized structured logging, and distributed tracing across service layers and model-serving paths.Define and maintain golden signals, SLIs/SLOs, and alerting strategies for AI workloads and platform components.Integrate observability tooling such as CloudWatch, OpenTelemetry, Prometheus, Grafana, Datadog, New Relic, or similar platforms, including support for agentic workflows and external-facing MCPs.Enable visibility into model performance, data drift, inference latency, error rates, and resource utilization, and help drive corrective actions.Reliability, Security & GovernanceApply DevOps best practices to improve platform reliability, resilience, and operational excellence.Partner closely with security and IT audit teams to deliver secure-by-default infrastructure, including IAM least-privilege access, network isolation, encryption, and compliance controls.Support enterprise governance, auditability, and regulatory compliance requirements for AI systems.Build guardrails that enable safe experimentation while ensuring secure and compliant production deployments.Routinely enforce and validate adherence to security and governance standards.Developer Enablement & CollaborationCreate reusable platform components, templates, and self-service tooling to accelerate adoption and reduce time to market.Collaborate with data science, ML engineering, and application teams to understand requirements and unblock platform adoption.Participate in on-call rotations and incident response, contributing to root cause analysis and continuous improvement.Provide technical leadership, architectural guidance, and mentorship to other engineers, raising the bar for AI engineering practices across the organization.Contribute to documentation, runbooks, and operational best practices.Stay current with emerging AI research and translate novel techniques into production-ready solutions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are starting a new, scholarship-based school dedicated to providing specialized educationfor neurodivergent children, particularly those with moderate to severe Autism SpectrumDisorder. Our... More school?s first class will initially include up to five kindergarten-aged students (5-7years old) supported by a collaborative, interdisciplinary team comprised of:? Head Teacher? Assistant Teachers? Speech-Language Pathologists (SLPs; current open position)? Occupational Therapist (OT)? Head of School? Clinical Care CoordinatorOur school is founded on a commitment to providing individualized, high-quality education andsupport for neurodivergent children. We are aiming to foster a nurturing, inclusive learningenvironment with a 1:1 student-to-adult ratio so that we may best serve our students' individualneeds. Although we will not be accredited in our first year, we are dedicated to establishing astrong foundation for future accreditation and long-term growth.Position Overview:We are seeking a highly motivated and dedicated Speech-Language Pathologist (SLP) to joinour team. The successful candidate will play a crucial role in supporting the communication andsocial-emotional development of students with Autism Spectrum Disorder (ASD). This positionrequires a passionate professional committed to providing evidence-based, individualizedspeech and language services within a collaborative educational environment. Our goal is to1create a nurturing and supportive environment that provides individualized treatment andeducation for our students.Responsibilities:? Conducting comprehensive communication assessments for multiple students.? Developing and implementing individualized communication plans for students.? Conduct weekly language samples.? Deliver direct and indirect therapy services tailored to each individual student.? Address areas such as functional language development, social communication,pragmatic language, receptive and expressive language, articulation, fluency, andaugmentative and alternative communication systems.? Work closely with the Clinical Care Coordinator, Head Teacher, Assistant Teachersand Aides, and OT to integrate communication goals into the daily curriculum andpromote generalization of skills across settings.? Collaborate closely with the Head Teacher on intervention delivery.? Foster a positive and inclusive classroom environment that encourages languagegrowth.? Provide training to Head Teacher, Assistant Teachers, and Aides to ensure continuityof communication treatment.? Participate in professional development opportunities to enhance skills and knowledgerelated to autism spectrum disorder.? Communicate effectively with parents, caregivers, and other stakeholders to provideupdates on student progress and address any concerns.? Maintain accurate and complete records and reports.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a highly skilled Architectural Design Manager to join a Creative Design team, who is passionate about our mission on the infrastructure team with focus on People Spaces / Workplace... More projects & lab planning. In this role, you will be leading the design and delivery of people space projects, partnering with internal cost estimating and construction teams, as well as external vendors, to ensure successful execution from concept through construction. The candidate will oversee design workflows, coordinate design reviews, and deliver fully integrated construction packages (IFP/IFC). The role requires a highly organized mindset, a passion for driving multi-disciplinary projects, and an unparalleled ability to pull people together to make things happen. This role requires you to be extremely detail oriented, identify real hard barriers and drive the cross-functional teams to execute quickly at high quality. You will drive collaboration between Design & Engineering disciplines, Construction, R&D, operations to ensure our team?s goals are aligned with company priorities. We are a demanding and fast-paced environment, so being self-motivated and disciplined is critical. Lab planning involves stakeholder engagement, test fitting equipment to optimize space within code requirements & operational standards. This role requires attention to detail, along with great communication & interpersonal skills, to create on-going relationships with stakeholders and their leadership. Key responsibilities include delivering presentations, coordinating across stakeholders, engineering, construction & cost estimation teams to develop a complete design package of each lab. What You?ll Do- Organize and manage design reviews, construction design packages and deliverables to support all aspects of construction: including scope of work, kick-off, MDR, 30%, 60%, 90%, IFP, IFC - Define strategies for design, architecture and engineering deliverables including construction and permit packages - Own the full design and engineering efforts for construction and infrastructure development from concept to delivery to meet our?aggressive goals - Manage permitting and construction documents including transmittals and RFI?s - Coordinate project schedule with construction team based on Procurement and Construction requirements for the overall schedule success of the project - Fundamentally understand stakeholder?s requirements and translate them into project deliverables - Manage all aspects of technical planning, scope development, change management, programming, design, and engineering services during construction Pay Range for this role is: $50 - $60 per hour depending on years of experience and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an Entry-Level Help Desk Analyst to support a large university environment in New York City. This role is ideal for a recent Computer Science graduate with internship experience who is... More looking to begin their career in IT support within a fast-paced, user-facing academic setting. The position requires working onsite five days per week and provides hands-on exposure to enterprise technology across both macOS and Windows platforms.In this role, the Help Desk Analyst will provide first-level technical support to faculty, staff, and students through in-person interactions, phone calls, email, and a ticketing system. Responsibilities include troubleshooting hardware and software issues on Mac and Windows devices, assisting users with account access and password resets, installing and configuring laptops, desktops, printers, and peripheral devices, and documenting issues and resolutions clearly. The analyst will escalate complex issues to higher-level support teams when necessary while maintaining a strong focus on customer service in a high-volume university environment. The role may also involve supporting new user onboarding, classroom technology, and general office IT needs.The ideal candidate holds a bachelor?s degree in Computer Science or a related field and has completed at least one internship or co-op focused on IT support, help desk, or desktop support. Candidates should have foundational knowledge of Windows and macOS operating systems, familiarity with common productivity tools such as Microsoft 365, and strong communication skills with the ability to explain technical concepts to non-technical users. A professional demeanor, eagerness to learn, and a customer-first mindset are essential for success in this role.Preferred qualifications include prior experience supporting users in an academic or enterprise environment, familiarity with ticketing systems such as ServiceNow or Jira, and exposure to tools like Active Directory or Azure AD. Candidates with an interest in pursuing IT certifications such as CompTIA A+ or Network+ are encouraged to apply.This position requires the ability to work onsite in New York City five days per week and the ability to lift and move IT equipment such as laptops, monitors, and peripherals as needed. This role offers an excellent entry point into enterprise IT, providing valuable hands-on experience and opportunities for professional growth within a well-established university environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Regional/Division Manager for a national, independent agency specializing in business insurance, personal insurance, employee benefits, and wealth management. This role is... More responsible for overseeing the day-to-day operations of a team that includes Insurance Account Managers, Customer Service Representatives, and a Customer Service Supervisor. This includes partnering with Account Managers to help retain and grow the agency client base.The Regional/Division Manager will design, implement, and continuously refine efficient, well-balanced workflows that maximize productivity while delivering exceptional service quality and customer satisfaction. This individual will cultivate a positive, engaging, and high-performing work environment that supports growth, profitability, and long-term success within an employee-owned organization.In addition, this leader will build and maintain strong, collaborative professional relationships with fellow employee-owners, promoting alignment, accountability, and a shared commitment to excellence.Management of Accounts? Take direct oversight of acquisition and retention for the largest regional or divisional accounts.? Attract, recruit, retain, and mentor Account Managers.? Ensure proactive implementation and consistent use of Service Timeline and Book Segmentation protocols across all client accounts.? Participate in the promotion and representation of the companyPractice Management and Supervision? Attract, recruit, retain, and mentor Supervisors.? Monitor staffing continuously and make recommendations as appropriate.? Implement and support tactical business planning aligned with retention goals.? Measure the effectiveness of client processes and services, adjusting as needed.? Adhere to approved budgets and ensure departmental milestones, goals, and metrics are met.? Recommend and implement regional training for new and existing employees.? Ensure performance management documentation is completed for all service staff within the region.? Assist with the rollout of agency-wide initiatives, including new technology and optimization of existing systems.Quality Control? Oversee quality control efforts and promote best practices and innovations across the team.? Ensure compliance with agency service standards, workflows, tasks, and professional requirements.? Participate in continuing education programs as available.? Adhere to all employee manual policies and guidelines.? Promptly report all E&O claims and potential E&O exposures.? Maintain confidentiality of all client, staff, and agency information.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less