Jobs for BI Developer from Insight Global

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Apr 17, 2026

West Des Moines, IA

Computer Engineering

Contract-to-perm

$46 - $57 (hourly estimate)

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This person will:Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, ensuring reliability, scalability, and security.Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows).Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice.Participate in an on-call rotation and support after-hours production releases.Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments.Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). The hourly pay rate for this role will be $55-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Telephony Engineer","City":"West Des Moines","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5 - 10+ years in telephony/contact center engineering3+ years hands-on with Amazon Connect2+ years with Salesforce Service Cloud VoiceExpertise in:Amazon Connect: contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording.Salesforce Voice/Service Cloud: Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns.AWS services: Lambda (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager.Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation.Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures.Strong grasp of security, compliance, and data governance.Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.Agile/scrum experience.","Skills":"Agentforce ExperienceInfrastructure as Code and CI/CD for contact center infrastructure.IaC/DevOps: CloudFormation/CDK/Terraform, Git, CI/CD, automated testing.Financial services industry experience (contact center operations).Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect/Developer/DevOps certifications.Exposure to other CCaaS/voice platforms (Genesys Cloud, Five9, Twilio) and voice quality monitoring tools.Real-time analytics/BI (Athena, QuickSight, Snowflake, Databricks) using CTRs/transcripts/contact data.SSO/identity (Okta/Azure AD) and enterprise change/release management.","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Senior Telephony/Amazon Connect Engineer for a top financial client in the Des Moines area. This person will:Own the architecture and roadmap for Amazon Connect and... Salesforce Service Cloud Voice, ensuring reliability, scalability, and security.Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows).Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice.Participate in an on-call rotation and support after-hours production releases.Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments.Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). The hourly pay rate for this role will be $55-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 01, 2026

Senior Data Engineer

Vancouver, BC

Data Warehousing

Contract

$53 - $66 (hourly estimate)

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Senior Data Engineer to lead the enterprise data streams ingesting data from multiple data sources into Snowflake, lead the identification, design and implementation of data modelling and more. The... Senior- level Data Engineer is expected to have 8+ years of experience. The engineer will support the ESG Reporting Technology team and closely partner with Sustainability and Climate business teams Key Responsibilities?Lead development and maintenance of data engineering pipelines and procedures, and policies ?Lead identification, design, and implementation of integration, modelling, and orchestration of complex data using relevant coding language(s) ?Act as subject matter expert for data engineering needs ?Performance tuning and optimization, bottleneck problems analysis, and technical troubleshooting in a sometimes, ambiguous environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 24, 2026

Technical Manager, Digital Experience and Analytics

Alameda, CA

Technical Advisor

Contract,Perm Possible

$46 - $57 (hourly estimate)

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This role is intentionally more technical than a traditional analyst role, requiring the ability to operate independently across the data supply chain, from debugging front-end implementation to querying raw data feeds, to ensure data-driven decision-making at scale.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Technical Manager, Digital Experience and Analytics","City":"Alameda","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Experience and Skills You?ll Bring:?Experience: 5?8+ years in digital analytics, specifically within an ecommerce or product analytics environment.?Adobe Expertise: Advanced, hands-on mastery of Adobe Analytics (both Workspace analysis and implementation logic).?Technical Proficiency: Strong SQL skills and experience working with semi-structured data and Adobe Data Feeds.?Front-End Knowledge: Expertise in debugging analytics via browser network calls and data layers; familiarity with Tag Management Systems (e.g., Ensighten, Tealium, GTM).?Strategic Communication: Proven ability to translate complex, technical data into a clear narrative for non-technical stakeholders.Core Responsibilities:1. Advanced Analysis \u0026 Insight Generation ?Behavioral Deep-Dives: Conduct sophisticated analyses of customer behavior and multi-channel conversion funnels to identify where customers experience friction or drop off.?Opportunity Identification: Quantify opportunities to improve conversion, engagement, and overall customer lifetime value (LTV) through clickstream and supporting data sources.?Impact Evaluation: Measure the performance of website changes, UX initiatives, and new feature releases, translating findings into actionable recommendations for executive stakeholders.?Strategic CRO Support: Act as the primary analytical partner for the Conversion Rate Optimization (CRO) program, providing the data-driven \"why\" behind test hypotheses and results.2. Technical Analytics \u0026 Data Problem Solving?Independent Debugging: Proactively identify and resolve data discrepancies across platforms, including tagging issues, bot traffic, and browser/device-specific impacts.?Validation \u0026 QA: Utilize browser developer tools and tag management systems to validate data layers and debug data collection without heavy reliance on engineering.?Advanced Data Retrieval: Leverage Adobe Data Feeds and SQL to perform complex analysis beyond the limitations of standard reporting interfaces.?Measurement Gaps: Identify white spaces in current tracking and recommend scalable implementation solutions to capture emerging customer behaviors.3. Analytics Productization \u0026 Reporting?Scalable Dashboards: Design and maintain automated, cross-source reporting frameworks in Adobe Analysis Workspace and BI tools (e.g., Tableau, Power BI).?Data Democratization: Standardize KPIs and methodologies to improve the accessibility and usability of analytics for non-technical business owners.?Methodology Governance: Establish consistent definitions and reporting logic across the ecommerce and marketing teams to ensure a \"single source of truth.\"4. Cross-functional Partnership \u0026 Operations?Strategic Advisory: Collaborate with Product, UX, and Engineering teams to evaluate the performance of initiatives and define measurement strategies for new features.?Intake Management: Manage the prioritization of analytics requests, ensuring the team stays focused on the highest-impact business questions.?Process Improvement: Maintain documentation of workflows and SDRs (Solution Design Reference) to improve overall analytics governance and tool usability.","Skills":"","Industry":"Technical Advisor","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Technical Manager, Digital Experience & Analytics is a senior individual contributor (IC) responsible for driving high-impact insights and scalable analytics capabilities across the ecommerce... business. This is an Adobe Analytics-first role that bridges the gap between deep-dive behavioral analysis, technical data problem-solving, and analytics product development.Functioning as a strategic partner to the organization, this person will own complex analyses that identify growth opportunities and improve the customer journey. This role is intentionally more technical than a traditional analyst role, requiring the ability to operate independently across the data supply chain, from debugging front-end implementation to querying raw data feeds, to ensure data-driven decision-making at scale.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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