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May 23, 2026

Downey, CA

|

Computer Engineering

|

Contract

|

$46 - $57 (hourly estimate)

{"JobID":533659,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.14,"Longitude":33.92,"Distance":null},"State":"California","Zip":"90242","ReferenceID":"LAX-31313a90-b1c2-42ae-9d28-44b3b92a9b92","PostedDate":"\/Date(1779498640000)\/","Description":"One of the nation?s largest regional education agencies is looking for a BI Engineer/Developer to support the Power BI reporting, enhancements, and ongoing analytics initiatives within a rapidly evolving Azure-based data environment. This role will play a key part in delivering operational and analytical reporting tied to an ERP modernization effort, building out a master data warehouse, and broader data initiatives. The BI Engineer/Developer will focus on delivering and developing high-quality dashboards, analytical reporting, and data insights, while supporting ETL processes, testing, and ongoing enhancements. The developer will work closely with architects, data teams, and business stakeholders to ensure reporting solutions are accurate, scalable, and aligned with business needs.Core Responsibilities:- Develop and maintain Power BI reports, dashboards, and analytical tools- Build and support ETL processes, transformation pipelines, and data ingestion workflows- Analyze and troubleshoot data quality and integrity issues, implementing corrective solutions- Support data warehouse development, including integrating data from enterprise systems- Create and optimize the presentation layer and reporting performance- Assist with data modeling, semantic layer development, and report optimization- Support system audits, testing cycles, and release processes, including bug fixes and enhancements- Partner with functional teams to define security roles and data access controls- Provide ongoing production support and troubleshooting for BI tools and reporting systems- Recommend process improvements, technical enhancements, and reporting optimizationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"BI Developer/Engineer","City":"Downey","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5?8+ years of experience in BI/reporting development, with strong expertise in Power BI- Strong experience with SQL and relational databases, with exposure to non-relational data sources- Hands-on experience building interactive dashboards, reports, and BI semantic models- Strong understanding of data warehousing, data lakes, and BI concepts- Experience with ETL processes, data transformation, and data integration workflows- Ability to analyze data, perform root cause analysis, and resolve data integrity issues- Experience supporting data ingestion pipelines and transformation processes- Strong experience with Power BI \u0026 data visualization tools and analytics best practices- Experience performing testing (UAT), validation, and ensuring data accuracy in reporting- Experience with cloud data platforms (Azure required; AWS/GCP exposure acceptable)- Familiarity with software engineering practices, version control, and multi-OS environments- Experience supporting enterprise data warehouse / centralized reporting environments- Exposure to ERP-driven reporting environments and enterprise business systems- Familiarity with Azure and Azure tools (ADF, Synapse, Fabric, or similar)- Experience supporting data governance initiatives and data quality standards- Background in education, public sector, highly regulated industry, and/or large enterprise ecosystems","Skills":"","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

One of the nation?s largest regional education agencies is looking for a BI Engineer/Developer to support the Power BI reporting, enhancements, and ongoing analytics initiatives within a rapidly... evolving Azure-based data environment. This role will play a key part in delivering operational and analytical reporting tied to an ERP modernization effort, building out a master data warehouse, and broader data initiatives. The BI Engineer/Developer will focus on delivering and developing high-quality dashboards, analytical reporting, and data insights, while supporting ETL processes, testing, and ongoing enhancements. The developer will work closely with architects, data teams, and business stakeholders to ensure reporting solutions are accurate, scalable, and aligned with business needs.Core Responsibilities:- Develop and maintain Power BI reports, dashboards, and analytical tools- Build and support ETL processes, transformation pipelines, and data ingestion workflows- Analyze and troubleshoot data quality and integrity issues, implementing corrective solutions- Support data warehouse development, including integrating data from enterprise systems- Create and optimize the presentation layer and reporting performance- Assist with data modeling, semantic layer development, and report optimization- Support system audits, testing cycles, and release processes, including bug fixes and enhancements- Partner with functional teams to define security roles and data access controls- Provide ongoing production support and troubleshooting for BI tools and reporting systems- Recommend process improvements, technical enhancements, and reporting optimizationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 30, 2026

Alpharetta, GA

|

Programmer / Developer

|

Contract

|

$50 - $62 (hourly estimate)

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A client of Insight Global is looking for a Senior Java Full Stack Developer with Angular on the front end to join their team supporting a risk solution utilized by financial institutions. The ideal... candidate will have 10+ years of experience and be local to the Alpharetta area to work hybrid 3X/week. The pay rate for this role ranges based on years of experience between $60-70/hr.ACCOUNTABILITIES? Serve as a primary technical point of contact for external technology resources.? Provide design input across a product.? Work directly with customers and end users.? Serve as acknowledged ?go to? person on coding and technical issues.? Interface with other technical personnel or team members to finalize requirements.? Write and review portions of detailed specifications for the development of system components of moderate complexity.? Complete complex bug fixes.? Design and work with complex data models.? Mentor lead software developers interested in consultancy on development methodologies and optimization techniques.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 30, 2026

Johnston, IA

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Data Warehousing

|

Contract

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$46 - $57 (hourly estimate)

{"JobID":525171,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-93.7,"Longitude":41.68,"Distance":null},"State":"Iowa","Zip":"50131","ReferenceID":"DSM-299c3445-c23e-435e-b2e5-3e544466926f","PostedDate":"\/Date(1777574793000)\/","Description":"Experienced Full Stack Data Engineer with a strong focus on building, deploying, and supporting data-driven applications. Brings hands-on experience leveraging Databricks as a core component of modern data lake architectures, enabling scalable data ingestion, transformation, and analytics across cloud environments. Adept at translating user-defined requirements into production-ready solutions that integrate tightly with enterprise data platforms. Targeting an hourly rate of $57-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Data Engineer","City":"Johnston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Core Strengths? Strong communicator with the ability to collaborate across R\u0026D, data, and application teams? Highly independent problem-solver; capable of researching, designing, and implementing solutions with minimal oversight? Comfortable operating across application development, cloud infrastructure, and data platformsData \u0026 Platform Expertise (Databricks + Data Lakes)? Experience working with Databricks to support data lake architectures, enabling scalable processing of structured and semi-structured data? Familiar with integrating Databricks workloads with cloud-based storage layers (e.g., object storage) to support analytics, reporting, and downstream applications? Strong SQL knowledge applied to large datasets for querying, transformation, and validation? Experience interfacing with multiple data products across R\u0026D environmentsBackend, Cloud \u0026 DevOps? Backend Development: Proficient in Python, with a strong understanding of authentication and authorization workflows? Cloud Technologies: Extensive experience with AWS services including IAM, CloudFormation, S3, Batch, Fargate, Lambda, and ECR? CI/CD \u0026 Deployment: Working knowledge of CI/CD pipelines to support reliable application and data platform deployments? Containers: Experience operating in containerized environments using Docker? Front-End \u0026 Modern Web? Familiar with modern front-end technologies including React, ES6, Webpack, and modern JavaScriptAble to collaborate effectively with front-end teams to support data-driven user experiences","Skills":"","Industry":"Data Warehousing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Experienced Full Stack Data Engineer with a strong focus on building, deploying, and supporting data-driven applications. Brings hands-on experience leveraging Databricks as a core component of... modern data lake architectures, enabling scalable data ingestion, transformation, and analytics across cloud environments. Adept at translating user-defined requirements into production-ready solutions that integrate tightly with enterprise data platforms. Targeting an hourly rate of $57-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 05, 2026

Wilmington, DE

|

Software Engineering

|

Contract

|

$14 - $17 (hourly estimate)

{"JobID":526671,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-75.53,"Longitude":39.73,"Distance":null},"State":"Delaware","Zip":"19803","ReferenceID":"KPD-d2567fc6-9360-417d-bb6a-b40afbf613cd","PostedDate":"\/Date(1777994674000)\/","Description":"We?re looking for a Senior AI \u0026 Application Security Consultant to partner closely with engineering teams to secure applications from design through deployment across traditional, cloud-native, and AI-enabled environments.This role is ideal for someone who understands how applications are actually built and shipped and can help teams apply security in a way that?s practical, effective, and doesn?t slow delivery. You?ll work hands-on with developers, platform teams, and data scientists to embed security into real workflows?not just policies or tooling.What You?ll Do- Partner with engineering teams to embed security across the SDLC, from architecture and design through CI/CD pipelines and production.- Identify and mitigate application-level risks including insecure APIs, authentication and authorization gaps, injection flaws, supply-chain risks, and misconfigurations.- Design and implement DevSecOps controls such as automated security testing, policy enforcement, secret management, and secure build/release processes.- Implement and operationalize application security tooling, including SAST, DAST, SCA, container and IaC scanning, and API security testing, ensuring findings are actionable and developer-friendly.- Support web application and API protection, including WAF strategy, rule tuning, bot mitigation, and defense against OWASP Top 10 and emerging threats.- Help secure AI-enabled applications, including training and inference pipelines, model integrations, and risks such as prompt injection, data leakage, and model abuse.- Lead threat modeling and security design reviews to identify risks early and guide secure architecture decisions.- Act as a trusted security advisor to developers, providing secure coding guidance, reference architectures, and pragmatic remediation recommendations.- Support application-level incident response and root cause analysis, driving improvements back into design and development practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"INDIA - Sr AI \u0026 App Security Consultant","City":"Wilmington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Software Development Background: Prior hands-on experience as a software engineer or developer, with working knowledge of one or more programming languages such as Java, Python, JavaScript/TypeScript, csharp, or Go.- Application Security Experience: 5?8 years of experience securing web applications, APIs, and microservices in enterprise and cloud-native environments.- Modern Development \u0026 Cloud Environments: Strong familiarity with modern application stacks, including CI/CD pipelines (GitHub Actions, GitLab, Azure DevOps, Jenkins), cloud platforms (AWS, Azure), containers and orchestration (Docker, Kubernetes), and Infrastructure as Code (Terraform, ARM, CloudFormation).- DevSecOps Practices: Proven experience integrating security testing and controls into agile and DevOps workflows without disrupting delivery velocity.- Web \u0026 API Security: Hands-on experience implementing and managing application-layer protections such as WAFs, API gateways, and runtime security controls.- Application Security Tooling: Practical experience with AppSec tools including SAST, DAST, SCA, container and IaC scanning, and secrets detection, with the ability to make findings actionable for developers.- AI \u0026 Emerging Technology Awareness: Experience securing AI-enabled applications or models, or demonstrated curiosity and hands-on learning in this area.- Communication \u0026 Influence: Strong ability to clearly communicate security risks and remediation guidance to developers, architects, and security leadership in a pragmatic, non-fear-based way.","Skills":"- Experience securing enterprise or regulated applications- Familiarity with OWASP Top 10, ASVS, and NIST secure development guidance- Experience balancing security requirements with delivery timelines in agile environments- Relevant certifications (e.g., GWAPT, CSSLP, cloud security certifications) are a plus, but not required","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":17.0000,"SalaryLow":13.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We?re looking for a Senior AI & Application Security Consultant to partner closely with engineering teams to secure applications from design through deployment across traditional, cloud-native, and... AI-enabled environments.This role is ideal for someone who understands how applications are actually built and shipped and can help teams apply security in a way that?s practical, effective, and doesn?t slow delivery. You?ll work hands-on with developers, platform teams, and data scientists to embed security into real workflows?not just policies or tooling.What You?ll Do- Partner with engineering teams to embed security across the SDLC, from architecture and design through CI/CD pipelines and production.- Identify and mitigate application-level risks including insecure APIs, authentication and authorization gaps, injection flaws, supply-chain risks, and misconfigurations.- Design and implement DevSecOps controls such as automated security testing, policy enforcement, secret management, and secure build/release processes.- Implement and operationalize application security tooling, including SAST, DAST, SCA, container and IaC scanning, and API security testing, ensuring findings are actionable and developer-friendly.- Support web application and API protection, including WAF strategy, rule tuning, bot mitigation, and defense against OWASP Top 10 and emerging threats.- Help secure AI-enabled applications, including training and inference pipelines, model integrations, and risks such as prompt injection, data leakage, and model abuse.- Lead threat modeling and security design reviews to identify risks early and guide secure architecture decisions.- Act as a trusted security advisor to developers, providing secure coding guidance, reference architectures, and pragmatic remediation recommendations.- Support application-level incident response and root cause analysis, driving improvements back into design and development practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 02, 2026

Alpharetta, GA

|

Security Engineering

|

Perm

|

$175k - $185k (estimate)

{"JobID":489502,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-84.27,"Longitude":34.06,"Distance":null},"State":"Georgia","Zip":"30005","ReferenceID":"ATL-964bcdcb-3cd0-4004-be70-3a96f83cb02a","PostedDate":"\/Date(1770047521000)\/","Description":"About the role, this is an advanced management level role. Individuals are required to manage multiple SRE teams within a single product group. You will ensure teams are working in alignment with the SRE framework, including leading sustainable incident response, blameless post-mortems, and production reliability improvement projects. You will mentor other team members on SRE practices and cultivate innovation and collaboration across multiple teams. Manages delivery of and may provide input to strategy and departmental plans.About the team, this role is part of the Business Systems SRE team. As a SRE Manager, you will act as a technical and strategic leader, partnering with engineering and business stakeholders to drive cloud reliability, automation, observability, and performance initiatives across critical platforms. This role combines technical depth with managerial acumen, including leading Proof-of-Concept (PoC) initiatives, guiding teams, and aligning SRE outcomes with leadership expectations and business goals.Responsibilities:?Managing high performance SRE teams ideally in multiple counties. We are not looking for an individual contributor.?Promoting and implementing Site Reliability Engineering best practices and principles across product and platform teams?Architecting, implementing, and managing infrastructure using Infrastructure as Code (IaC) and DevOps principles?Designing and maintaining secure-by-default cloud-native systems with a focus on continuous improvement of security posture?Defining and enforcing SLA/SLI/SLO standards for production systems?Developing and maintaining automated frameworks for provisioning, deployment, scaling, and monitoring?Conducting in-depth troubleshooting of complex production issues across application, infrastructure, and network layers?Leading proof-of-concept efforts to evaluate and introduce new technologies?Implement policy and compliance checks within CI/CD pipelinesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Manager of Site Reliability Engineering","City":"Alpharetta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Essential Skills \u0026 Experience:?Current and extensive experience managing teams of SRE?s. We are not looking to hire an individual contributor in this role.?Proficiency with at least one major public cloud provider: Azure, AWS?Extensive experience with Terraform, Ansible, and other IaC/orchestration tools?Expertise in Kubernetes (AKS/EKS/GKE), containerized workloads, and deployment strategies (e.g., Blue Green)?Deep knowledge of Linux and Windows server environments?Proven experience in building and enforcing automation frameworks for CI/CD and infrastructure provisioning?Hands-on experience with observability platforms such as Grafana, Kibana, Splunk, ELK Stack (Elasticsearch, Logstash, Kibana), OpenTelemetry, Prometheus, Loki?Strong knowledge of SLAs, SLIs, and SLOs and their application in production environments?Experience with monitoring, alerting, and logging best practices?Solid understanding of cloud-native security, identity management, and secrets management (e.g., HashiCorp Vault)?Skilled in scripting and programming (e.g., Python, Bash, Golang, PowerShell, csharp)?Strong knowledge of networking, application performance tuning, and troubleshooting?Familiarity with common CI/CD and version control tools (e.g., Git, GitLab, GitHub, Jenkins)","Skills":"","Industry":"Security Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":185000.0000,"SalaryLow":175000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

About the role, this is an advanced management level role. Individuals are required to manage multiple SRE teams within a single product group. You will ensure teams are working in alignment with... the SRE framework, including leading sustainable incident response, blameless post-mortems, and production reliability improvement projects. You will mentor other team members on SRE practices and cultivate innovation and collaboration across multiple teams. Manages delivery of and may provide input to strategy and departmental plans.About the team, this role is part of the Business Systems SRE team. As a SRE Manager, you will act as a technical and strategic leader, partnering with engineering and business stakeholders to drive cloud reliability, automation, observability, and performance initiatives across critical platforms. This role combines technical depth with managerial acumen, including leading Proof-of-Concept (PoC) initiatives, guiding teams, and aligning SRE outcomes with leadership expectations and business goals.Responsibilities:?Managing high performance SRE teams ideally in multiple counties. We are not looking for an individual contributor.?Promoting and implementing Site Reliability Engineering best practices and principles across product and platform teams?Architecting, implementing, and managing infrastructure using Infrastructure as Code (IaC) and DevOps principles?Designing and maintaining secure-by-default cloud-native systems with a focus on continuous improvement of security posture?Defining and enforcing SLA/SLI/SLO standards for production systems?Developing and maintaining automated frameworks for provisioning, deployment, scaling, and monitoring?Conducting in-depth troubleshooting of complex production issues across application, infrastructure, and network layers?Leading proof-of-concept efforts to evaluate and introduce new technologies?Implement policy and compliance checks within CI/CD pipelinesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 04, 2026

Miami, FL

|

Software Engineering

|

Contract-to-perm

|

$62 - $77 (hourly estimate)

{"JobID":537707,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.29,"Longitude":25.77,"Distance":null},"State":"Florida","Zip":"33126","ReferenceID":"MIA-e82ae58d-3570-4240-a8df-731bfcffbc0b","PostedDate":"\/Date(1780577882000)\/","Description":"We are seeking a fully hands-on Senior Software Engineer to lead technical design, architecture, and delivery of scalable, high-performance digital solutions. This role will directly impact millions of guest interactions while supporting franchisee-facing tools and operational systems. The ideal candidate is a senior technical leader who contributes production code daily, drives architectural direction and elevates engineering standards. You will collaborate closely with Product, Design, Data, and Brand leadership to build innovative digital solutions that enhance guest satisfaction, drive sales growth, and modernize the Popeyes technology ecosystem.- Design, develop, and deliver robust technical solutions for critical guest facing, team member facing and franchisee facing digital features. - Lead architecture and system design decisions, creating and documenting clear and reasoned approaches. - Contribute meaningful production code across React, Node.js, and TypeScript-based systems. - Improve performance and scalability of services handling high transaction volumes. - Raise the bar on engineering processes, CI/CD pipelines, automation, and developer experience. - Elevate overall code quality through rigorous design and code reviews, mentorship, and engineering best practices. - Lead development of new features from concept through deployment, ensuring reliability and maintainability. - Implement strong observability and incident triage methodologies using tools such as Datadog or similar platforms. - Collaborate with cross-functional teams to translate business requirements into scalable technical solutions. - Champion testing practices including unit, integration, and end-to-end testing. - Mentor engineers and foster a culture of continuous improvement, accountability, and technical excellence. - Leverage AI-assisted development tools effectively, including writing clear prompts, authoring instruction/context files, scoping plans for execution, and reviewing AI-generated code with the same rigor as human-written code.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Software Engineer","City":"Miami","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 6+ years of professional software engineering experience, including leading complex technical initiatives. - Strong proficiency in JavaScript/TypeScript, React, and Node.js. - Experience with GraphQL (Apollo Federation preferred). - Cloud expertise, preferably AWS (Lambda, API Gateway, DynamoDB) and Infrastructure as Code - (Terraform preferred). - Experience designing and operating distributed, high-traffic systems. - Strong understanding of relational and non-relational database systems. - Experience with CI/CD tools (CircleCI, Jenkins, GitHub Actions) and automation pipelines. - Familiarity with observability tools (Datadog, CloudWatch). - Strong understanding of testing methodologies (A|B Testing and Experimentation).- Excellent communication skills with the ability to articulate technical trade-offs to non-technical - stakeholders. - Bachelor?s degree in Computer Science or related field, or equivalent industry experience. - Proven ability to independently design and implement technical solutions from business - requirements. - A passion for mentoring team members and contributing to a collaborative, high-impact team - environment. Demonstrate fluency with AI coding assistants as a daily development tool, candidates should be comfortable discussing how they structure prompts, manage context, use plan/agent modes, and evaluate AI output. Bonus for experience building or contributing to agentic systems, MCP servers, or internal AI tooling.","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":77.0000,"SalaryLow":61.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a fully hands-on Senior Software Engineer to lead technical design, architecture, and delivery of scalable, high-performance digital solutions. This role will directly impact millions... of guest interactions while supporting franchisee-facing tools and operational systems. The ideal candidate is a senior technical leader who contributes production code daily, drives architectural direction and elevates engineering standards. You will collaborate closely with Product, Design, Data, and Brand leadership to build innovative digital solutions that enhance guest satisfaction, drive sales growth, and modernize the Popeyes technology ecosystem.- Design, develop, and deliver robust technical solutions for critical guest facing, team member facing and franchisee facing digital features. - Lead architecture and system design decisions, creating and documenting clear and reasoned approaches. - Contribute meaningful production code across React, Node.js, and TypeScript-based systems. - Improve performance and scalability of services handling high transaction volumes. - Raise the bar on engineering processes, CI/CD pipelines, automation, and developer experience. - Elevate overall code quality through rigorous design and code reviews, mentorship, and engineering best practices. - Lead development of new features from concept through deployment, ensuring reliability and maintainability. - Implement strong observability and incident triage methodologies using tools such as Datadog or similar platforms. - Collaborate with cross-functional teams to translate business requirements into scalable technical solutions. - Champion testing practices including unit, integration, and end-to-end testing. - Mentor engineers and foster a culture of continuous improvement, accountability, and technical excellence. - Leverage AI-assisted development tools effectively, including writing clear prompts, authoring instruction/context files, scoping plans for execution, and reviewing AI-generated code with the same rigor as human-written code.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 13, 2026

Southlake, TX

|

Programmer / Developer

|

Contract

|

$49 - $61 (hourly estimate)

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This approach not only improves customer satisfaction but also supports the overall goals of the organization in maintaining high service reliability.Key Responsibilities:- Define Clear Release Processes: Establish clear and consistent processes for releases helps teams understand their roles and responsibilities, leading to smoother deployments.- Documentation and Training: Ensuring that all release processes are well-documented and that team members are trained on these processes is crucial for maintaining consistency and reliability.- Automated Release Processes: Emphasize the importance of automated and reproducible release processes. This includes using tools that facilitate continuous integration and continuous deployment (CI/CD), which help in managing the software lifecycle from development to production.- Collaboration with Development Teams: Collaborate with the software engineers to define the steps required for software releases, including how code is stored, built, tested, and deployed. This collaboration helps bridge the gap between development and operations, reducing delays and improving reliability.- Release Cycle and Processes Management: Effective release management involves categorizing releases into major, minor, and bugfix updates. Each type serves a specific purpose, such as introducing significant features, incremental improvements, or critical fixes, ensuring that the software evolves without compromising stability. Oversee the entire release process, ensuring that software builds are created, tested, and deployed efficiently.- Monitoring and Metrics: SREs utilize metrics to monitor release velocity and the impact of changes on system performance. This data-driven approach helps in making informed decisions about release strategies and identifying areas for improvement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Release Engineer","City":"Southlake","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Qualifications:- Technical Proficiency: Deep knowledge of software development, configuration management, test integration, system administration.- Release Engineering Knowledge: Understanding of the release process from source code to deployment, including best practices for using tools and ensuring consistency.- Automation Skills: Proficiency in automating build processes and using CI/CD pipelines for safe, incremental deployments.- Observability Tools: Ability to integrate observability tools to track release performance and gather feedback for future improvements.- Continuous Improvement: Willingness to iterate and improve release processes based on feedback and postmortems. These skills are crucial to managing the end-to-end process of software delivery, ensuring that software updates reach production environments without compromising system stability.Technical Skills:- Experience in Windows and Linux Environment- Working knowledge of Microsoft SQL Server and Oracle- Experience in GitHub, GitHub Actions, BitBucket- Public cloud knowledge (Google Cloud, AWS, Snowflake)- Working familiarity with Control-M- Working knowledge of Co-Pilot (or any AI models)- Experience with software development life-cycles and best practices- Working knowledge of any programming and scripting languageEducation/Experience:- Bachelor?s/Master?s Degree from a top tier university, preferably in Computer Science- 5-7 years of support/developer experience in financial services, preferably Asset Management","Skills":"","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":61.0000,"SalaryLow":48.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Release management is about creating a structured and automated approach to software releases that enhances reliability and efficiency. The goal is to ensure that new features, enhancements, and bug... fixes are delivered smoothly while maintaining system stability and reliability. By focusing on collaboration, clear processes, and continuous monitoring, the senior release engineer can ensure that software is delivered to users effectively while minimizing disruptions to service. This approach not only improves customer satisfaction but also supports the overall goals of the organization in maintaining high service reliability.Key Responsibilities:- Define Clear Release Processes: Establish clear and consistent processes for releases helps teams understand their roles and responsibilities, leading to smoother deployments.- Documentation and Training: Ensuring that all release processes are well-documented and that team members are trained on these processes is crucial for maintaining consistency and reliability.- Automated Release Processes: Emphasize the importance of automated and reproducible release processes. This includes using tools that facilitate continuous integration and continuous deployment (CI/CD), which help in managing the software lifecycle from development to production.- Collaboration with Development Teams: Collaborate with the software engineers to define the steps required for software releases, including how code is stored, built, tested, and deployed. This collaboration helps bridge the gap between development and operations, reducing delays and improving reliability.- Release Cycle and Processes Management: Effective release management involves categorizing releases into major, minor, and bugfix updates. Each type serves a specific purpose, such as introducing significant features, incremental improvements, or critical fixes, ensuring that the software evolves without compromising stability. Oversee the entire release process, ensuring that software builds are created, tested, and deployed efficiently.- Monitoring and Metrics: SREs utilize metrics to monitor release velocity and the impact of changes on system performance. This data-driven approach helps in making informed decisions about release strategies and identifying areas for improvement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 08, 2026

New York, NY

|

Software Engineering

|

Perm

|

$170k - $190k (estimate)

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It?s about collaboration, making sound decisions, and setting direction as a technical advisor for scalable automation, software quality, and modern AI adoption. You will leverage AI agents as force multipliers while maintaining a high bar for correctness, maintainability, testability, and operational excellence.Success here depends on engineering judgment?choosing the right solution, not just producing code.Hybrid: NYC office 3 days/week (commutable distance required)Key ResponsibilitiesArchitect, build, and own scalable test infrastructure and automation frameworks that support multiple product initiatives and teams.Lead cross-team quality and test automation initiatives, acting as a subject matter expert in automation, testability, and service-oriented architecture.Develop automation solutions, including tools, frameworks, pipelines, and tests, to support continuous testing and reliable CI/CD delivery.Expand automated test coverage across web, API, integration, and service layers using tools such as Playwright or related tooling.Build and maintain test containers to enable consistent, scalable, and reliable automated testing across development and lower-level environments.Identify and remediate technical debt in automation frameworks and modernize legacy systems with modern tools and methodologies. Instrument and monitor features using DataDog and other observability tools to ensure system health, resilience, and safe deployments.Participate in design and code reviews with an emphasis on testability, architectural clarity, long-term maintainability, and developer experience. Leverage AI assistants/agents for prototyping, scaffolding, refactoring, and exploratory development, then harden solutions through rigorous validation, edge-case coverage, and reliable execution.Establish quality goals and metrics to measure effectiveness and drive continuous improvement. Partner closely with engineering, product, and SRE teams to align automation strategies with organizational goals and delivery priorities. Mentor and develop engineers through paired programming, documentation, and thoughtful, structured feedback. Salary Range for this role is $170,000 - $190,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr. SDET","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"8+ years of experience in software engineering with a strong focus on test automation and developer enablement. Proven expertise in architecting, scaling, and maintaining complex automated test frameworks and pipelines for modern web applications. Extensive hands-on experience with modern test automation tools such as Playwright, Cypress, Selenium, or similar. Strong proficiency in TypeScript/JavaScript, with experience building reliable, maintainable, and scalable test frameworks (React experience strongly preferred). Deep understanding of browser internals, including HTML forms, navigation, accessibility, performance, and rendering behavior. Experience designing testing strategies that balance unit, integration, and end-to-end coverage. Comfort working across the full data flow, from REST APIs to rendered UI experiences. Experience with CI/CD pipelines, automated testing at scale, and infrastructure-as-code. Hands-on experience with cloud-native environments (AWS preferred) and containerization technologies such as Docker and Kubernetes. Familiarity with DataDog and/or other telemetry tools to ensure system health and observability in production. Demonstrates organizational impact through mentoring, technical leadership, and driving adoption of quality and automation best practices. AI-Assisted Engineering ExpectationsHands-on experience with tools like Cursor (or equivalent AI-augmented IDEs) and all modern coding models.Practical understanding of where AI is strong vs. where it falls short, paired with sound discernment in its application.Ability to use AI agents to quickly project multiple approaches, compare tradeoffs, and converge on the best solution without shipping ?AI-shaped? code.","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":190000.0000,"SalaryLow":170000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We?re looking for a deeply experienced Senior Software Engineer in Test with fluency in scalable frameworks, advancing service-oriented architecture (SOA) practices, and enabling teams to achieve... operational excellence through technical innovation and modern tooling.As AI-powered tools increasingly accelerate code generation, the role of engineering is evolving, shifting focus from writing code to orchestrating, reviewing, and rigorously validating it. In this landscape, software engineers in test serve as a vital line of defense, ensuring that the speed of automation never outpaces the quality and reliability of what we ship.This role is not about producing baseline test automation quickly with an AI tool of your choice. It?s about collaboration, making sound decisions, and setting direction as a technical advisor for scalable automation, software quality, and modern AI adoption. You will leverage AI agents as force multipliers while maintaining a high bar for correctness, maintainability, testability, and operational excellence.Success here depends on engineering judgment?choosing the right solution, not just producing code.Hybrid: NYC office 3 days/week (commutable distance required)Key ResponsibilitiesArchitect, build, and own scalable test infrastructure and automation frameworks that support multiple product initiatives and teams.Lead cross-team quality and test automation initiatives, acting as a subject matter expert in automation, testability, and service-oriented architecture.Develop automation solutions, including tools, frameworks, pipelines, and tests, to support continuous testing and reliable CI/CD delivery.Expand automated test coverage across web, API, integration, and service layers using tools such as Playwright or related tooling.Build and maintain test containers to enable consistent, scalable, and reliable automated testing across development and lower-level environments.Identify and remediate technical debt in automation frameworks and modernize legacy systems with modern tools and methodologies. Instrument and monitor features using DataDog and other observability tools to ensure system health, resilience, and safe deployments.Participate in design and code reviews with an emphasis on testability, architectural clarity, long-term maintainability, and developer experience. Leverage AI assistants/agents for prototyping, scaffolding, refactoring, and exploratory development, then harden solutions through rigorous validation, edge-case coverage, and reliable execution.Establish quality goals and metrics to measure effectiveness and drive continuous improvement. Partner closely with engineering, product, and SRE teams to align automation strategies with organizational goals and delivery priorities. Mentor and develop engineers through paired programming, documentation, and thoughtful, structured feedback. Salary Range for this role is $170,000 - $190,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 17, 2026

New York, NY

|

Help Desk

|

Contract

|

$26 - $33 (hourly estimate)

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It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM onsite 5 days a week. Majority of the week will be handling ticket escalations, technical research, special projects and then there will be 1 day a week on the Tier 1 phone queue to stay up to speed on customer service and the issues Tier 1 is facing. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts can volunteer to work.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite NYC)","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years)- onsite support experience and experience supporting c-level/executives- experience conducting technical research and writing/editing KBs- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including:Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the NYC office 5 days a week. The shift is 9AM EST-6PM EST. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM onsite 5 days a week. Majority of the week will be handling ticket escalations, technical research, special projects and then there will be 1 day a week on the Tier 1 phone queue to stay up to speed on customer service and the issues Tier 1 is facing. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts can volunteer to work.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 12, 2026

San Francisco, CA

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Software Engineering

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Contract

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$46 - $57 (hourly estimate)

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Title: Lead Data EngineerLocation: Hybrid in SF (Tuesdays onsite)Openings: 1Work Schedule: (available until 12 am PT time to overlap with onshore team)Follow-Up Meeting: After each interview is... scheduled.Contract Type: 12 months contract extensionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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