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Job SummaryInsight Global is looking for a Helpdesk Support Technician to provide internal IT support for employees and contractors across the U.S. and internationally. This role serves as the first... More point of contact for technical issues, handling Level 1?2 troubleshooting, resolving incidents and requests, and documenting solutions while delivering strong customer service.ResponsibilitiesServe as first-line IT support via phone and emailTroubleshoot hardware, software, network, and device issues (Windows, macOS, iOS, Android)Create, update, and resolve tickets; escalate issues as neededPerform system setup, configuration, and basic admin tasksCommunicate clearly with users on ticket status and resolutionMaintain and update knowledge articles, SOPs, and documentationCollaborate with service desk peers and IT teamsFollow ITIL-based support processes and meet service metricsCompensation:$28.76/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key Responsibilities: The automotive claims adjuster handles inbound calls from dealerships and mechanics, reviewing and deciding on warranty claims. They manage up to 40-60 calls per day. Automotive... More experience is essential to ensure mechanics adhere to proper procedures.Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests. Actively listen to callers? questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related recordsCollaborate with leaders and other claim analysts to consistently uphold the company?s reputation for honesty, fairness, and excellence in all interactions.$25hr - $30hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The AI Data Solutions Architect is a senior technical role within the AI Center of Excellence, responsible for designing and governing the data architecture that underpins all AI and machine learning... More initiatives across Camping World Holdings. This individual will own the end-to-end data strategy for AI projects ? determining where data should reside, how it flows between systems, and how it is structured to maximize value for AI workloads. They will maintain a comprehensive data lineage and usage inventory, ensuring the organization has clear visibility into where data is sourced, transformed, stored, and consumed.Key ResponsibilitiesAI Data Architecture & Design?Define and maintain the enterprise data architecture for all AI and machine learning projects, including data lake, warehouse, and feature store strategies.?Design data models, schemas, and pipelines optimized for AI/ML consumption across Snowflake, BigQuery, Postgres, and supporting platforms.?Establish standards for data ingestion, transformation, storage, and retrieval that support real-time and batch AI workloads.?Architect integration patterns that connect structured and unstructured data sources (Snowflake, Salesforce, SharePoint, PDFs, APIs) into unified, AI-ready datasets.Data Lineage, Governance & Inventory?Build and maintain a comprehensive data catalog and lineage map that documents where every critical data asset lives, how it is used, and which AI models depend on it.?Partner with Data Engineering and Analytics teams to ensure data quality, consistency, and compliance across all AI data pipelines.?Implement metadata management practices and tooling to enable self-service discovery and impact analysis.?Define data classification, access controls, and retention policies for AI-specific datasets in alignment with security and regulatory requirements.AI Project Delivery & Collaboration?Serve as the embedded data architect across all AI Center of Excellence projects, ensuring each initiative has a sound data foundation from design through deployment.?Collaborate with AI/ML engineers, agent developers, and platform teams to translate business requirements into data architecture decisions.?Evaluate and recommend data technologies, connectors, and integration tools that accelerate AI delivery (e.g., vector databases, RAG pipelines, embedding stores).?Support the buildout of the enterprise data lake initiative, consolidating disparate data sources for AI and analytics workloads.Strategic Planning & Standards?Develop and maintain data architecture standards, reference architectures, and design patterns tailored for AI use cases.?Create and present architecture proposals, data flow diagrams, and technical documentation to both technical and executive audiences.?Stay current on emerging data technologies, cloud-native data services, and AI infrastructure patterns; advise leadership on adoption opportunities.?Contribute to the AI Center of Excellence?s technology standards and roadmap for data infrastructure.Pay Rate: $70-100We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The AI Project Manager ? Platform Owner is a senior individual contributor responsible for the end-to-end ownership and delivery of Camping World?s AI project portfolio. This role serves as the... More central hub for all AI initiatives, from enterprise agents and AI-coded applications to consumer-facing intelligent experiences. The Platform Owner ensures every project is tracked, resourced, and delivered on time by managing milestones, coordinating cross-functional teams, and maintaining deep product knowledge across the full suite of AI solutions under development.This person will operate at the intersection of program management, product ownership, and technical coordination?driving clarity across a fast-moving environment where multiple AI agents, applications, and integrations are being built simultaneously.KEY RESPONSIBILITIESAI Portfolio & Platform Ownership?Own the master roadmap for all AI projects, including internal enterprise agents (IT Support, Mechanic/Service, HR, Finance) and consumer-facing AI experiences (shopping, service, trade-in).?Serve as the single point of accountability for project status, risks, dependencies, and delivery timelines across the entire AI portfolio.?Maintain a living inventory of all AI-coded applications, their technology stacks, deployment environments, and current lifecycle stage.?Ensure alignment between the AI roadmap and broader enterprise technology strategyProject Delivery & Execution?Define and manage project plans with clear milestones, deliverables, acceptance criteria, and resource assignments for each AI initiative.?Run structured cadences: sprint planning, stand-ups, milestone reviews, stakeholder demos, and retrospectives.?Track and escalate blockers, manage inter-team dependencies, and coordinate with internal teams and vendor partners to keep projects on schedule.?Manage project documentation including BRDs, TRDs, architecture decision records, and deployment runbooks.Product Knowledge & Technical Fluency?Develop and maintain deep understanding of each AI product: its purpose, user personas, data sources, integration points, and success metrics.?Understand the underlying technology stack (GCP/Vertex AI, Snowflake, Gemini, Kubernetes, PostgreSQL) well enough to facilitate technical conversations and identify risks.?Stay current on AI agent frameworks, LLM capabilities, prompt engineering, and vibe coding methodologies used by the development team.?Translate complex technical concepts into clear executive summaries for senior leadership.Stakeholder & Vendor Coordination?Serve as the primary liaison between AI engineering, infrastructure, data, security, and business stakeholders.?Coordinate with external vendors and contractors, ensuring SOW deliverables align with internal milestones.?Prepare and present project status reports, risk assessments, and resource forecasts to VP/SVP-level leadership.?Facilitate prioritization decisions when competing demands arise across the AI portfolio.Governance & Quality?Establish and enforce project management standards, templates, and tooling for the AI program (Jira, Confluence, or equivalent).?Ensure all AI applications undergo proper code review, security assessment, and compliance checks before deployment.?Track KPIs and success metrics for deployed AI solutions and report on business impact.?Champion prompt injection testing, AI security reviews, and responsible AI practices across all projects.Pay Rate: $50-70We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Atlanta, GA (near Perimeter Mall)Team Operating Hours:Monday?Saturday: 9:30 AM ? 10:00 PM ESTSunday: 12:00 PM ? 8:30 PM ESTA company in Atlanta, GA is seeking Technical Support... More Representatives to join its Tier 1 Helpdesk team. This role is responsible for providing first-level technical support and troubleshooting for internal retail locations and sales representatives. The position is fully phone-based and supports PCs, Windows operating systems, point-of-sale (POS) systems, and basic network connectivity.Key ResponsibilitiesProvide Tier 1 technical support via phone for retail store personnel and internal sales representatives (not end customers)Troubleshoot hardware, software, and connectivity issues related to:PCs and Windows operating systemsPOS hardware and softwareIT networks, including routers and modemsSupport telecom porting and portability requests, including wireless number transfers between carriers (training provided)Accurately document all incidents, troubleshooting steps, and resolutions within ServiceNowEscalate unresolved or complex issues to Tier 2 support as appropriateMaintain a professional, customer-focused approach while assisting users with varying technical skill levelsPerform additional duties as assignedWork Environment100% phone-based support roleFast-paced helpdesk environment supporting multiple retail locationsCollaboration with Tier 2 support teams for advanced issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Description:A client of Insight Global in the railcar manufacturing industry is looking for a Master Data Administrator. The Master Data Administrator reports to the Manager of Fleet Data and is a... More member of the Leasing and Fleet Management organization. This position is a key part of our data transformation as we prepare for a growing leasing and fleet management services market. Part of this data transformation includes transitioning master data from multiple legacy applications to a single next generation master data management (MDM) platform. A successful candidate will have experience working with large data sets and have a keen eye for details as we transition and cleanse data to the new platform as well as enter and maintain existing data in new as well as legacy systems. This role does require someone who is data-minded, comfortable in technical conversations, and experienced working with master data and integrations. The person in this role will support day-to-day data administration, data cleanup, and integration-related activities while partnering closely with technical teams and business stakeholders. Responsibilities Include:Serve as the data owner and subject matter expert for Leasing and Fleet Management master dataSupport customer onboarding by collecting and validating required reference data for new customers and vendors, communicating directly via email and phone in a professional and friendly mannerFulfill internal data update requests, independently analyzing and executing updates within the MDM platform and legacy systems (including record matching, validation, and survivorship), and communicate resolution within agreed timelinesPerform all data updates with strong attention to detail, understanding downstream impacts and consulting stakeholders as neededCollaborate closely with Service Delivery Teams and Subject Matter Experts to ensure accurate data updates and evaluate upstream and downstream implications for end usersEnsure adherence to Leasing and Fleet Management standard operating procedures, contributing to process improvements and updating SOP documentation as processes evolveExpand working knowledge of additional master reference data domains within Leasing and Fleet ManagementFollow established electronic document management practices, including use of SharePoint and OnBaseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced AI Agent Developer to design, build, deploy, and support production-grade AI agents across our enterprise technology ecosystem. This role is central to our AI initiative... More to deliver AI agents?that drive measurable business outcomes across retail, service, finance, and customer experience.The ideal candidate has hands-on experience shipping AI agents in enterprise environments and is comfortable working across multiple platforms including Anthropic Claude, Google Gemini on Vertex AI, Microsoft Azure AI, DevRev, and Sierra AI. You will partner closely with solution architects, infrastructure engineers, data teams, and business stakeholders to turn use cases into deployed, monitored, production-ready agents.Core ResponsibilitiesAgent Design & Development?Design, develop, and iterate on AI agents using agentic frameworks across Claude (MCP, tool use, multi-turn orchestration), Gemini on Vertex AI (Agent Builder, extensions, grounding), Azure AI (Azure OpenAI Service, Semantic Kernel, Promptflow), DevRev, and Sierra AI.?Implement agent architectures including ReAct, plan-and-execute, multi-agent orchestration, and retrieval-augmented generation (RAG) patterns.?Build agents that integrate with enterprise systems such as Snowflake, Salesforce, ServiceNow, and internal APIs via function calling, tool use, and MCP server configurations.?Develop and maintain reusable agent components, prompt libraries, and evaluation harnesses.Deployment & Production Operations?Deploy agents into production environments on GCP, Azure, and hybrid infrastructure with full CI/CD pipelines (Harness).?Implement observability, tracing, and logging for agent workflows using Dynatrace and platform-native tooling.?Build guardrails, content filtering, and safety mechanisms to ensure responsible agent behavior in production.?Own agent lifecycle management: versioning, A/B testing, canary deployments, rollback procedures, and performance monitoring.Data & Integration?Design and implement grounding pipelines that connect agents to enterprise data sources including Snowflake data warehouses, SharePoint document libraries, and Salesforce CRM.?Build and optimize vector search, embedding pipelines, and knowledge retrieval systems (pgvector, Vertex AI Search, Azure AI Search).?Develop API integrations using Kong/Konnect API gateway and RESTful service patterns.Security & Compliance?Implement prompt injection defenses, input/output validation, and PII handling safeguards for all agents.?Work with security teams to ensure agents meet enterprise security standards including CyberArk credential management and Chainguard container security.?Conduct red-team testing and adversarial evaluation of agent behaviors prior to production release.Collaboration & Enablement?Partner with AI Solution Architects to translate business requirements into technical agent specifications.?Contribute to internal developer documentation, runbooks, and best-practice guides for agent development.?Participate in code reviews focused on AI-generated code quality and security.?Support cross-functional teams in evaluating new agent platforms and capabilities.Pay Rate: $50-75We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less