Job Description
Job Summary
Insight Global is looking for a Helpdesk Support Technician to provide internal IT support for employees and contractors across the U.S. and internationally. This role serves as the first point of contact for technical issues, handling Level 1–2 troubleshooting, resolving incidents and requests, and documenting solutions while delivering strong customer service.
Responsibilities
Serve as first-line IT support via phone and email
Troubleshoot hardware, software, network, and device issues (Windows, macOS, iOS, Android)
Create, update, and resolve tickets; escalate issues as needed
Perform system setup, configuration, and basic admin tasks
Communicate clearly with users on ticket status and resolution
Maintain and update knowledge articles, SOPs, and documentation
Collaborate with service desk peers and IT teams
Follow ITIL-based support processes and meet service metrics
Compensation:
$28.76/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Helpdesk Support Technician
Location: Primarily Remote (first 2 weeks onsite for training)
Schedule: M–F, 7:00–4:00 / 7:30–4:30 / 8:00–5:00
Contract: 3-month contract with extensions based on performance
Start Date: ASAP
Bill Rate: $42/hr
Job Summary
Insight Global is looking for a Helpdesk Support Technician to provide internal IT support for employees and contractors across the U.S. and internationally. This role serves as the first point of contact for technical issues, handling Level 1–2 troubleshooting, resolving incidents and requests, and documenting solutions while delivering strong customer service.
Responsibilities
Serve as first-line IT support via phone and email
Troubleshoot hardware, software, network, and device issues (Windows, macOS, iOS, Android)
Create, update, and resolve tickets; escalate issues as needed
Perform system setup, configuration, and basic admin tasks
Communicate clearly with users on ticket status and resolution
Maintain and update knowledge articles, SOPs, and documentation
Collaborate with service desk peers and IT teams
Follow ITIL-based support processes and meet service metrics
Must-Haves
0–2 years of IT or Help Desk experience
Experience providing IT support over the phone
Strong troubleshooting skills and customer service mindset
Familiarity with ticketing/ITSM systems
Team player with reliable work habits
Plusses
Active Directory, Azure, Intune experience
VPN, MFA, TCP/IP, DNS, DHCP knowledge
Office 365 / Exchange experience
ITIL knowledge
A+ or other IT certifications
Experience in a corporate or managed services environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.