Job Search Results for automation

The Manager / Senior Manager, Global IT Service Delivery & Expert Enablement is responsible for leading a global IT Tier 2 support organization and ensuring the delivery of exceptional technology... More services to experts, consultants, and business professionals worldwide. Ensuring consistent, high-quality support for endpoint devices, office technologies, and in-person user needs. This role serves as a critical bridge between end-user (aka Expert) technology support, infrastructure operations, cybersecurity, workplace technology, and business stakeholders. This leader will oversee geographically distributed support personnel across multiple offices (50+) and countries, driving a consistent, scalable, and high-quality service experience across the firm. The role combines operational leadership, service delivery management, stakeholder engagement, technical escalation management, process improvement, and technology enablement.In alignment with the firm?s digital-first support strategy, this role plays a critical part in reducing recurring issues, improving upstream support effectiveness, and enabling shift-left initiatives. Success in this position requires a customer-centric leader who understands the unique technology demands of professional services organizations where technology availability, responsiveness, security, and expert productivity directly impact client service delivery and revenue generation. Requiring a balance of hands-on operational leadership, technical expertise, and proactive problem management, with a focus on improving service quality, reducing demand, and contributing to a more efficient, scalable, and modern support organization.Key ResponsibilitiesGlobal Service Delivery Leadership?Lead and develop a global IT Tier 2 Service Delivery organization supporting experts, consultants, and corporate users across multiple regions and time zones.?Establish and maintain global service delivery standards, operating procedures, service metrics, and support models.?Partner closely with Service Desk, Infrastructure, Cybersecurity, Enterprise Applications, Asset Management, and the IT Project Management Office (PMO) teams to provide seamless end-to-end support services.?Ensure consistent service quality, responsiveness, and customer experience across all offices and regions. Expert Enablement & Business Partnership?Serve as a trusted technology advisor to consulting practices, experts, and business leaders.?Develop a deep understanding of how consulting teams leverage technology to support client engagements, expert testimony, data analytics, investigations, and project delivery.?Partner with business stakeholders to identify opportunities to improve productivity, collaboration, and client service through technology.?Support high-profile client engagements and executive stakeholders requiring white-glove service and rapid issue resolution.Operational Excellence?Ensure consistent, high-quality delivery of Tier 2 support services, meeting or exceeding established SLAs, response times, and resolution targets?Drive rapid and effective resolution of complex incidents, minimizing business disruption and reducing repeat escalations?Reduce repeat incidents and support demand by identifying patterns and partnering with Tier 0 and Tier 1 on automation and knowledge improvements?Standardize desk-side support processes, procedures, and tools to ensure consistency across locations and technicians?Maintain accurate and effective documentation, including runbooks, knowledge articles, and resolution procedures to support a knowledge-first model?Optimize field support operations, including dispatch, on-site support, and hardware lifecycle activities (provisioning, refresh, break/fix)?Drive continuous service improvement (CSI) initiatives using data and performance metrics to enhance efficiency and service quality?Monitor and report on key operational metrics, including MTTR, escalation rates, repeat incidents, and technician productivity?Strengthen end-user experience by ensuring professional, responsive, and solution-oriented on-site and remote support interactions?Partner with engineering and infrastructure teams to align on standards, reduce technical debt, and improve supportability of platforms?Continuously evaluate opportunities to shift-left or shift-down work (enabling Tier 1 or Tier 0) to improve scalability and cost efficiencyLeadership & Team Development?Recruit, mentor, develop, and retain a high-performing global support organization.?Foster a culture focused on customer service excellence, accountability, collaboration, and continuous improvement.?Build succession plans and career development pathways for support personnel.?Promote knowledge sharing and operational consistency across regions.Technology & Project Leadership?Represent Service Delivery requirements during technology implementations and transformation initiatives.?Collaborate with infrastructure and cybersecurity teams to ensure supportability, security, and operational readiness of new technologies.?Participate in technology roadmap planning and strategic initiatives impacting the end-user computing environment.?Support Microsoft 365, Teams, collaboration technologies, endpoint management, AI enablement initiatives, and workplace modernization efforts.Salary range is determined by the client during the interview process and expected rate is projected to be between 125-170k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsibilities:We rely on a secure, resilient enterprise network to support critical business functions and to enable delivery for our customers worldwide. The successful candidate will join a... More dynamic, multidiscipline team responsible for the design, implementation, integration, and operation of enterprise network infrastructure spanning headquarters, regional offices, lab environments, and secure enclaves?including the CMMC-aligned environment used for handling Controlled Unclassified Information (CUI)As a senior member of the network team, the Senior Network Engineer?s responsibilities will include (but will not be limited to) the following:?Develop detailed technical and performance specifications for enterprise network solutions based on business needs, operational requirements, and constraints across diverse internal and external stakeholders.?Research available technology options and their respective functional, performance, security, and interoperability characteristics; evaluate alternatives and select platforms accordingly.?Produce detailed network architecture and design?covering routing, switching, wireless, firewalls, SD-WAN, remote and site-to-site VPN, cloud networking, and segmentation?with integrated security controls and hardening; collaborate with the Network Architect and other senior team members to drive best practices across the enterprise.?Own end-to-end delivery of cross-functional network initiatives via the team?s RFC (Request for Change) process: structure the problem, evaluate solutions, coordinate cross-team reviewers, and drive proposals through governance to implementation.?Lead implementation and configuration of network components, including extensive use of templates and automation, in accordance with established change management policies and security baselines.?Design and operate dedicated network segments and supporting controls (e.g., dedicated firewalls, isolated VLANs, encrypted transport) for regulated environments, including the CUI enclave.?Plan, evaluate, and execute capacity optimization, updates, upgrades, and other lifecycle activities; troubleshoot complex infrastructure problems; provide escalation-level support for service availability and performance issues.?Manage carrier and Internet service relationships and the underlying physical layer at the Tysons headquarters and other sites, including copper/fiber identification, demarcation, and coordination of moves/adds/changes with providers.?Engineer site-to-site and customer-program connectivity (including private circuits for project delivery, such as transit and rail programs) in coordination with project teams.?Create and maintain detailed and accurate system documentation, including design and configuration plans, network and system boundary diagrams, task-oriented procedures, operations and maintenance plans, and runbooks.?Mentor junior network engineers; review designs and changes from the team; contribute to standards, templates, and reusable patterns.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking multiple Senior Site Reliability Engineer's (SRE) ? Identity & Cryptography for a leading financial services client. This role focuses on ensuring the reliability, security,... More and scalability of enterprise identity platforms and multi-cloud key management systems across hybrid environments.The ideal candidate will act as a technical authority in identity and cryptography, partnering with engineering and security teams to design resilient systems, automate operations, and enforce enterprise standards. This individual will play a key role in vulnerability remediation, observability improvements, and advancing SRE best practices such as SLOs, SLIs, and error budgets.This is a highly impactful role offering the opportunity to work on critical identity and security infrastructure while influencing architecture, reliability, and compliance across a complex enterprise environment.Day-to-Day:?Act as SRE and SME for identity platforms, cryptography services, and key management systems?Design and support highly available, resilient, and secure identity/KMS solutions?Lead vulnerability remediation and audit/compliance issue resolution?Drive standardization by eliminating non-compliant technologies?Define and enforce SLOs, SLIs, and reliability metrics?Build and enhance observability frameworks across identity and cryptographic platforms?Automate operations using IaC, CI/CD, and policy-as-code?Support incident response, root cause analysis, and post-incident remediation?Collaborate with security teams on compliance and regulatory adherence?Provide technical leadership and mentorship to engineering teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Oil & Gas customer of Insight Global is looking for a Data Engineering Advisor to join their team full-time to sit in The Woodlands, TX, on a hybrid schedule 3 days a week and as needed with... More travel up to 5% within the Texas area. The IT division's primary goal over the next few years is focused on their Data Transformation efforts that will support all of the company's domains for midstream assets. This person will be designing, developing, and deploying innovative data and analytical solutions to enhance current operations and shape the future of the organization. The salary range for this role is dependent on level of experience with a flexible range of $120,000-$200,000 annually. Responsibilities:Design and create data architecture and strategies to facilitate efficient storage and retrieval of structured and unstructured data.Design, build, and manage data pipelines to ingest, transform, and distribute data between on-premises and Azure-based destinations.Implement measures to ensure the quality and integrity of data, including data cleaning, validation, and error handling within data pipelines.Utilize technologies from Qlik, OpenText, SAP Datasphere, and Azure cloud services, including Copilot, Dataverse, Fabric, Data Factory, Logic Apps, Power Automate, Azure Synapse Analytics, Fabric to enable custom applications and BI efforts.Employ programming languages like Java or Python for automation and API integration tasks.Work closely with data scientists and developers to provide data necessary for custom applications, visualizations, and analytic models.Assess, recommend, and integrate new data management technologies, data modeling, relational data structures, and change data capture.Identify bottlenecks, optimize queries, and fine-tune database or data processing configurations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a data engineer contractor for one of their top financial clients. The following would be their roles and responsibilities:- Bachelor's degree in Computer... More Science/Information Systems or equivalent combination of education and experience.- Must be able to communicate ideas both verbally and in writing to management, business and IT sponsors, and technical resources in language that is appropriate for each group.- Four+ years of relevant IT experience in data engineering or related disciplines.- Significant experience with at least one major relational database management system (RDBMS).- Experience working with and supporting Unix/Linux and Windows systems.- Proficiency in relational database modeling concepts and techniques.- Solid conceptual understanding of distributed computing principles and scalable data architectures.- Working knowledge of application and data security concepts, best practices, and common vulnerabilities.- Experience in one or more of the following disciplines preferred: scalable data platforms and modern data architectures technologies and distributions, metadata management products, commercial ETL tools, data reporting and visualization tools, messaging systems, data warehousing, major version control systems, continuous integration/delivery tools, infrastructure automation and virtualization tools, major cloud platforms (AWS, Azure, GCP), or rest API design and development.- Previous experience working with offshore teams desired.- Financial industry experience, especially Regulatory Reporting, is a plus.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in Reading, PA is looking to hire 5 remote customer support specialists to join their growing team. This assignment will help act as the front line for general customer inquiries and issues.... More They will handle the bulk of the reactive/inbound "break/fix" calls. They will assist customers will administrative tasks and help with technical issues related to Connected Fleet digital tools. For example: Password resets, Adding New Users, Troubleshooting, General How-To questions. Our customers range from small to very large. We interface with Fleet Manager, Executives, and drivers. So our front line support team will need to be smart and flexible enough to support many different types of customers. In a typical day, you may go from helping a driver figure out how to connect to a device on a truck, to helping a Fleet Manager reset his password. We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more. Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, Audio Engineering, and even Vehicle Maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.This job will be Monday- Friday 8-5We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Maintenance Technician to join a facilities management client to support their end client in the D.C. market. This is a 4-month contract opportunity with the possibility of... More extension or conversion to full-time employment ? dependent on performance in the role and business needs. This position requires an onsite schedule, 5 days per week. The role involves performing general commercial building maintenance and labor tasks as assigned by supervisors and Facility Managers (FMs), including loading, unloading, moving materials, and running errands for various projects. The position also requires interior and exterior painting, with expertise in surface preparation and paint application on wood, metal, and drywall, as well as minor repairs to these surfaces. Additional duties include replacing light bulbs, lamps, and ballasts, and cleaning fixtures. During an emergency or escalation, the employee will notify and escort third-party vendors (plumbing technicians, HVAC technicians, electricians) to ensure work is completed correctly and in compliance with client safety and security standards. Prompt response to emergency situations and customer service requests is essential. The role demands adherence to all applicable codes, regulations, and company directives, as well as safe work practices. Proficiency in using technology such as smartphones, tablets, computers, web-based applications, and building automation systems is required. The employee must complete all scheduled safety training and comply with the company?s uniform dress code, maintaining a neat appearance at all times.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A company in the Boulder, CO area is looking for multiple Algorithms Analysts to join their team in support of classified programs for Missile Tracking and Prediction. TheAlgorithms Analysts will... More perform testing, and analysis of tracking algorithms using Python. Responsibilities will also include tool development and maintenance to help support analysis, plot generation, software performance testing, test case development, collecting IR sensor and measurement data in relation to target tracking and performance evaluation of algorithms. The Algorithms Analyst will participate in technical peer reviews and work with various Integrated Product Teams and have the ability to communicate and present technical findings, approaches, and recommendations to the Software and Algorithm Engineering teams. This is position involves reading data, collecting files, generating plots, some scripting to automate tasks (not a ton of writing of code - mostly maintenance of existing code base or occasional new development). It is primarily test, running automation scripts on results to review output and identify anomalies that may have occurred in that testingThe Algorithms Analyst will also be responsible for receiving IR data and simulated data, evaluating system performance, tracking residuals, coding and integration in to systems and working through assigned defects. The ideal candidate will have a strong understanding of Physics based and aerospace concepts and algorithms for missile tracking and prediction. Experience with data visualization and vector math would be a plus. This position offers mentorship and opportunities for upward mobility within a large government integrator; Options for various focuses, including Python tool development, SW Performance testing and analysis, with the opportunity to move in to a Software/Algorithm Engineering position if successful.This is a long-term opportunity offering benefits on day one and $90-160k based on education and experience level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will be working directly with the CIO and fellow IT leadership in communications, training and other media tasks within the IT organization. This person will be responsible for creating... More content and newsletters throughout the semester as well as updating IT website. This person will be responsible for sending out 2 newsletters per semester internally and 2 external newsletters. This individual will be working closely with the University Relations team and gathering content from the other 46 IT employees within the organization. This person will be using Emma or Contentful platform to create newletters.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking to hire an HVAC Controls Technician to work for a large client in Houston, Texas. You will deal with the elements of running through point to points, calibrations,... More functional and integrated system testing, coordination with the project managers, and more. This role requires a strong understanding of control systems, problem-solving skills, and the ability to work under pressure. This position is part of the travel team , however, it is anticipated that hired individuals will be working on a project is Houston for ~ 1-3 years. You must be willing to travel via plane and flexible to work long hours if needed. Flight and hotel accommodations are covered by the companyDaily Tasks:? Daily startup procedures.? Running point-to-point checks (ensuring peripheral devices work with the controller).? System startup.? Functional testing (executing commissioning scripts).Communication and coordination with the project manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less