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L2/L3 IT Ops Support Specialist - INTL- INDIA

Insight Global is seeking a senior Level III It Operational Support Specialist to join a multinational professional services consulting firm. The successful candidate will support acquired... More professionals from various global M&As. As a part of the IT Mergers & Acquisitions Operations team, the globally distributed group of IT specialists spanning multiple disciplines, including server, storage, backup, network, and security. The team is responsible for assessing the IT infrastructure of newly acquired organizations, addressing identified gaps, and supporting remediation efforts. In addition, the team provides operational support during the transition and integration phases, ensuring stability and continuity of services until the environment is fully integrated into steady-state operations.Insight Global is looking to hire an experienced IT Operational Support Specialist, to handle IT operational and migration project support within its IT Mergers & Acquisitions Operations. This position has both internal (M&A Operations) and external (Acquisitions/Vendors) facing component. Qualified candidates must have a proven enterprise level L2/L3 background in handling incidents and request focused on enterprise compute (server, storage, backup, VDI), end-user compute (workstation, identity, SharePoint, Teams), application (engineering, business and productivity), cyber security. As a global company, it operates and acquires organization around the world. Candidates for this position must be capable of managing multiple projects simultaneously, demonstrating flexibility and adaptability in a dynamic environment. Team members are expected to support a range of responsibilities associated with IT Operations and Mergers & Acquisitions, ensuring that all tasks are performed in accordance with WSP?s established standards and values. IT Service Operations: o Provide Level 2 / Level 3 operational support for infrastructure, applications, and end-user services within newly acquired organizations during integration phase. o Ensure service stability, availability, and continuity from acquisition close through handover to steady-state IT operations ? Incident & Request Response o Own and resolve incidents and service requests in teams ServiceNow resolver groups in accordance with defined SLAs and ticket-handling policies. o Perform triage, impact assessment, root cause analysis, resolution, escalation, and communication until closure o Provide technical assistance and hands-on support for WSPs M&As including but not limited with issues concerning workstations, servers, accounts, access privileges and other items within team?s scope. o Act as a point of contact during critical incidents, ensuring effective communication across operational teams, M&A IT teams and stakeholders. Governance Documentation & Compliance Integration Ops support This role sits remote Canada-wide. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Onshore Backend Data Platform Engineer

You?ll be working on a critical enterprise data platform that powers access to centralized data warehouse systems through high scale APIs. This platform is a core part of the organization?s data... More ecosystem, serving ~12 million API requests per day and enabling teams across the business to reliably discover, manage, and consume data.At this scale, engineering decisions matter. The team is focused on:?Designing systems that scale efficiently under high request volumes?Running Kubernetes in real-world, production environments?Being thoughtful about cloud cost and resource utilization?Building smart, efficient architectures (not ?scale at all costs?)The RoleWe?re looking for a Senior Backend / Platform Engineer to help scale and automate an enterprise GitOps-driven data management platform. This platform governs thousands of tables in a centralized data warehouse and enables reliable, governed deployments through automation.In this role, you?ll sit at the intersection of application code, configuration, and infrastructure-as-code, helping build the automation layer that makes large-scale, governed data platforms possible.What You?ll Do?Build and evolve backend services that automate the full lifecycle of enterprise data products and metadata?Design and maintain a GitOps-based deployment engine, using CI/CD pipelines and Terraform to manage data assets at scale?Implement robust change management and access control mechanisms to support governance across thousands of distributed entities?Create self-service APIs and automation that reduce friction for data producers and platform users?Support the reliability, performance, and scalability of CI/CD pipelines and cloud-native infrastructure?Partner closely with platform, data, and infrastructure teams to deliver secure and efficient systemsWhy This Role Is Interesting?You?ll be working on a mission critical platform that directly supports enterprise-wide data access?The problems are real and complex: scale, governance, automation, and cost awareness?You?ll have ownership and influence over how large-scale data platforms are built and operated?The role blends deep technical work with platform thinking and long-term system designWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Toshiba POS Engineer

Insight Global is searching for a Sr. Level Software Engineer to support our retail client based in Pittsburgh PA. This individual will be joining their Point of Sale (POS) team in support of a... More proof-of-concept project that will run to the end of their fiscal. This individual will be taking over some of the day-to-day work while the SMEs on the team move the project forward. You will help determine programming requirements for systems and designing flexible frameworks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Identity GRC Engineer-INTL- Czech Republic

? Bachelor?s degree in Information Systems, Cybersecurity, or a related field (or equivalent experience)? ~6+ years of experience in Identity & Access Management (IAM) operations or IT security... More administration? Strong experience in access governance and compliance ? Hands-on experience running access review campaigns (UAR / PAR)? Experience managing user entitlements, preferably in SAP GRC Access Control? Experience with privileged access management concepts and tools ? Familiarity with SAP Firefighter and privileged account governance across ADDS, cloud platforms, and ERP systems? Experience working with auditors or compliance teams ? Evidence collection and remediation of audit findings strongly preferred? Excellent communication, coordination, and stakeholder management skills? Strong attention to detail and operational execution mindsetWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL-Identity GRC Engineer-Brazil, Chille, Colombia ,Costa Rica

? Bachelor?s degree in Information Systems, Cybersecurity, or a related field (or equivalent experience)? ~6+ years of experience in Identity & Access Management (IAM) operations or IT security... More administration? Strong experience in access governance and compliance ? Hands-on experience running access review campaigns (UAR / PAR)? Experience managing user entitlements, preferably in SAP GRC Access Control? Experience with privileged access management concepts and tools ? Familiarity with SAP Firefighter and privileged account governance across ADDS, cloud platforms, and ERP systems? Experience working with auditors or compliance teams ? Evidence collection and remediation of audit findings strongly preferred? Excellent communication, coordination, and stakeholder management skills? Strong attention to detail and operational execution mindsetWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Helpdesk Technician (Tues-Sat 12AM-9AM CST)

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Analytics Engineer

Our client is seeking a skilled and inquisitive Data Analyst / BI Developer to join our growing Data & Analytics team. In this role, you will analyze, validate, and interpret data across our... More Azure-based analytics platform, transforming raw data into meaningful insights through high-quality Power BI dashboards. You will work closely with business stakeholders and data engineering teams to ensure data is accurate, accessible, and actionable, enabling self-service analytics within a fast-paced e-commerce environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Security Compliance Lead

The Network Security Compliance Lead will serve as the primary architect for translating high-level regulatory mandates into granular, technical requirements. Candidates will bridge the gap between... More Legal/Regulatory bodies and Platform/Network Engineering teams, ensuring that "Security by Design" is not a slogan, but a documented, auditable technical reality. As a "Technical Architect-Auditor." you will deconstruct legal mandates into engineering specs and then execute the hands-on implementation of those requirements. You are responsible for the technical enforcement of the Sovereign Data Controller concept, ensuring the client?s network can programmatically respond to regulatory demandsCore Responsibilities:-Automated Regulatory Architecture & Engineering (30%)?The Translator: Deconstruct complex legal mandates (e.g., NIS2 Directive Article 21, SOC 2 Trust Services Criteria) into actionable technical requirements for platform delivery and network teams.?Compliance-as-Code: Translate NIS2 and SOC 2 requirements into automated security policies (e.g., Open Policy Agent (OPA) or AWS Config).?Methodology Authoring: Develop and maintain the official Incident Handling Methodology and step-by-step procedures for regional compliance authorities.?Platform Delivery Specs: Create and sign off on Security Requirement Documents (SRDs) for all new platform features, ensuring network segmentation and identity controls are baked in.?Stakeholder Liaison: Interface directly with Legal, Regulatory CRAs, and external auditors to defend technical control logic.-Hands-on Technical Execution (20%)?Configuration & Implementation: Execute hands-on configuration changes and network modifications based on defined requirements (e.g., Firewall rules, VPC hardening, IAM policies).?Sovereign Data Controller: Build and manage the Sovereign Data Controller framework; specifically, engineering the capability to programmatically turn connections on/off based on data residency or compliance triggers.?Technical Operations: Act as the primary technical executor once requirements and processes are defined, ensuring no "gap" between policy and production.?Network Automation: Utilize Ansible, Terraform, or Python to automate network hardening and firewall rule lifecycle management.-Audit & Stakeholder Interface (30%)?Legal & Regulatory Liaison: Act as the technical point of contact for the Legal department and External Auditors. Defend technical implementations and explain control logic in non-technical terms.?CRA/Regulatory Management: Manage submissions and evidence gathering for Cyber Resilience Act (CRA) or similar regional certifications.?Risk Reporting: Translate technical network risks into Business Impact Analyses for executive leadership and legal counsel.?Data Portability: Develop and maintain automated download capabilities for audit evidence and regulatory logs to streamline external review.-Network & Platform Security Governance (10%)?Technical Oversight: Leverage deep knowledge of TCP/IP, Zero Trust Architecture, and Cloud Networking to validate that configurations (Firewalls, VPCs, IAM) actually meet the intended compliance goals.?Gap Analysis: Lead continuous "pre-audit" assessments of the network stack to identify and remediate non-conformities before they reach an official auditor.?Process Automation: Work with engineering to automate the collection of compliance evidence (Evidence-as-Code) to reduce manual audit toil.-Reporting & Audit Automation (10%)?Automated Reporting: Build and maintain regulatory reporting views and dashboards that provide real-time, "downloadable" compliance status for auditors.?Reporting Engineering: Design and build regulatory reporting views within internal dashboards to provide real-time visibility into compliance status.?Data Portability: Develop and maintain automated download capabilities for audit evidence and regulatory logs to streamline external review.?Gap Remediation: Identify network vulnerabilities and manually implement the required technical fixes to maintain an "Always Audit-Ready" state.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Product Manager

The Technical Product Manager serves as a vital bridge between product management and engineering at Facilitron, ensuring technical alignment, clarity, and efficiency across the development... More lifecycle. This role is uniquely positioned at the intersection of our product and engineering organizations?translating PRDs and feature requests into actionable technical plans, reducing engineering overhead, and driving the processes that allow our development teams to stay focused on building.You will work across Facilitron?s core product lines?S&R (facility scheduling and rentals on Node.js/AWS), Works (maintenance and work order management on .NET/Azure), and FIT (mobile inspections in React Native)?providing the technical decomposition, documentation, and cross-team coordination that keeps our multi-stack development organization shipping efficiently.Responsibilities: Technical Requirement Development? Analyze and translate Feature Requests (FRs) and Product Requirement Documents (PRDs) from Confluence into clear, detailed technical requirements and development-ready stories in Jira? Collaborate with Product Managers to evaluate technical feasibility and identify the best implementation approaches for proposed features across S&R (Node.js, MongoDB/PostgreSQL, AWS) and Works (.NET WebForms/Core, SQL Server, Azure)? Decompose complex product initiatives into well-scoped engineering work items with clear dependencies, edge cases, and technical considerations documented? Identify cross-product technical implications?particularly where S&R and Works intersect (e.g., service rules, rule-based work order generation, availability configurations, insurance integrations)Engineering Support and Facilitation? Conduct upfront research and provide engineering teams with the business context, data models, API contracts, and system behavior documentation they need?minimizing time engineers spend on background gathering? Break down business needs into actionable technical items that facilitate accurate engineering estimations and sprint planning? Act as the primary bridge between Product and Engineering, ensuring mutual understanding of priorities, technical constraints, and tradeoffs? Represent the engineering team in business, product, and contractor meetings?surfacing critical decisions to the right stakeholders without overloading engineers? schedules? Support the ongoing Works platform migration from legacy .NET WebForms to .NET Core by identifying modernization opportunities within feature workTicket and Workflow Management? Review and finalize Jira tickets to ensure they contain clear, concise, and actionable technical details before they enter the sprint backlog? Maintain consistency and clarity across all tickets, linking to relevant PRDs in Confluence, design assets in Figma, and technical design documents? Ensure acceptance criteria are technically precise and testable, coordinating with QA teams on test plan alignment? Manage ticket hygiene across Jira projects for both S&R and Works product lines, maintaining accurate status, priority, and dependency trackingProcess and Documentation Development? Develop and implement standardized processes for product releases across both the S&R (GitHub, AWS) and Works (Bitbucket, Azure DevOps) deployment pipelines? Create and maintain templates and documentation standards for technical design documents, PRDs, and Jira ticket layouts in Confluence? Establish repeatable workflows for feature development?from PRD handoff through technical specification, engineering estimation, implementation, QA, and release? Document system architecture decisions, API designs, data flow diagrams, and integration patterns to build institutional knowledgeFeature Development Support? Break down new features from an engineering perspective, researching the existing codebase and presenting implementation options with tradeoffs to the team for final technical decisions? Author centralized technical design documents in Confluence that serve as the engineering blueprint for complex features? Evaluate technical debt and platform modernization opportunities, recommending where to invest in refactoring alongside feature work? Support cross-platform feature development, particularly for integrations between S&R and Works (e.g., work order automation, service exceptions, facility availability synchronization)AI and Emerging Technology? Evaluate opportunities to integrate large language models (LLMs) and agentic AI into Facilitron?s development workflows and product capabilities?from AI-assisted code generation and automated testing to intelligent user-facing features ? Research and prototype AI-driven solutions that can automate facility management workflows, enhance maintenance scheduling, or improve the renter experience? Partner with engineering leadership to define technical standards and architectural patterns for AI/ML feature development across both S&R and Works platformsProduct Release Management? Collaborate with product and engineering teams to create and maintain structured, efficient release processes across both platforms? Coordinate release timelines and dependencies across S&R and Works, ensuring smooth and timely deployments? Create release documentation including Loom walkthroughs, release notes, and technical change summaries for internal stakeholders? Monitor post-release metrics and coordinate with engineering on bug triage and hotfix prioritization using FullStory session data and support ticket analysisWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Engineering Project Manager

The Engineering Project Manager will be responsible for the successful delivery of Global Distribution Engineering projects, as well as planning and executing in both Waterfall and Agile... More methodologies. This position requires strong communication, influencing, project management, and agile skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less