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A client of Insight Global is seeking a Technical Support Analyst to support device preparation and deployment efforts within a fast-paced distribution center environment. On a day-to-day basis, this... More individual will receive returned or damaged equipment, evaluate condition to determine repair versus replacement, and perform hands-on device preparation including OS wipes, manual imaging (USB-based), and system builds. They will deploy software and configure devices using tools such as NinjaOne, while ensuring all laptops and desktops are fully staged and ready prior to handoff for distribution. This role also supports the full asset lifecycle, from intake and build to shipment preparation, and may involve light ticketing work using systems like Freshservice. The ideal candidate will collaborate closely with a small technical support team to manage workload efficiently and meet deployment timelines.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is... More 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a senior-level technical role requiring extensive hands-on experience in systems administration and deep expertise in network operating systems. The ideal candidate will have ?expert? level... More experience with Microsoft Azure, and strong working knowledge of Server OS, Active Directory, DNS, PKI, Microsoft Endpoint Configuration Manager, server monitoring, M365, Entra ID, and Azure cloud administration.As a technology leadership position, it demands a high level of practical proficiency in both Windows Server environments and Azure cloud services. Solano County?s network spans six cities, four data centers, multiple branch locations, and two Azure tenants.In collaboration with other team members, this position will be responsible for the day-to-day operation, support, and security of the County?s compute, storage, and cloud infrastructure. Our on-premises environment is primarily built on Cisco UCS and HyperFlex (HX) platforms, so recent experience with converged or hyperconverged virtualization systems is essential.Duties and Responsibilities:Responding to daily service requests and incident tickets through the ServiceNow platform.Communicating clearly and effectively with users and stakeholders at all technical levels, from end users to executive leadership.Applying strong diagnostic and problem solving skills to troubleshoot issues and implement effective solutions.Responding promptly to service outages, identifying and analyzing root causes, and restoring services to ensure efficient and reliable operations.Managing on premises and cloud infrastructure to ensure service-level agreements (SLAs) and quality-of-service (QoS) targets are consistently met.Managing multiple projects simultaneously, from initial design through full implementation.Overseeing all lifecycle stages of compute and storage hardware/software, including deployment, testing, maintenance, upgrades, refresh cycles, and decommissioning.Supporting critical outages and participating in afterhours incident response as required, including rotation in a team-wide on-call schedule.Creating and maintaining system topology diagrams using Visio or similar tools.Producing clear, accurate, and maintainable technical documentation within the ServiceNow knowledge base.Managing asset inventory for compute and storage equipment.Collaborating with various IT service towers to resolve complex issues and support cross-functional projects.Perform other duties as assigned.Security Compliance:Ensure systems are in compliance with security policies and industry regulationsImplement security baselines and configurationsDocumentation:Maintain accurate and up-to-date documentationDevelop and update knowledge base articles for common issues and resolutionsEducation and Experience:6+ years of experience in a similar position and/or any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. At least one of the following certifications:Computer Science Degree, MCP or equivalent role-based certifications in Windows Server, Microsoft Office 365 or Microsoft AzureKnowledge, Skill and Abilities: Expert level of experience and understanding of Microsoft AzureExpert level of experience in Active Directory Domain Services, to include FSMO roles, AD Functional Level upgrades, Domain Trusts, AD Site& Subnets, DFS&SYSVOL replication, GPO optimization, ADMX upgrades, LDAPqueries, Dynamic DNS, SPNs, ICACLsHigh level of expertise in Entra ID / Azure AD, to include Entra Connect, SAML & OIDC SSO, Conditional Access policies, Privilege Identity Management, PIV and FIDO2 Smartcard, etc.Expert working knowledge of Microsoft 365 Services to include Exchange Online, SharePoint, OneDrive, MS Teams, Dynamics, Power BI, etc.Expert working knowledge of Microsoft Exchange up to and including Exchange 2019/SEStrong working knowledge of Microsoft PKI, Certificate Authorities, Templates, CRL, etc.Excellent knowledge and experience with Azure cloud services in IaaS, PaaS and SaaS scenarios.Hands-on knowledge working with VMWare vSphere and VMWare ESXi hosts.Hands-on experience working with Cisco UCS platform, including UCSM and HX connect.Working knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM) and Intune MDM hybrid device management.Hands on experience with Azure IdentityVery strong focus on Information Security & Compliance best practiceWell-versed in ITIL concepts for ITSM and ITOM.Experience with Packet capturing and protocol analysis (TCP, UDP, ICMP, packet dissection).Strong problem-solving and troubleshooting skillsExcellent communication skills across technical and non-technical audiencesCuriosity about new technologies and creativity in approach to problem-solvingAbility to manage multiple priorities and lead high-impact projects.Excellent documentation and diagramming skills (Visio).Collaborative and adaptable in a fast-paced environment.Ability to work independently and in a team environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A fortune 100 organization is seeking an Integration Analyst that will sit fully remote for a long term contract. We are seeking a skilled SuccessFactors Integration Analyst to manage end-to-end... More integrations between SAP SuccessFactors EC, Employee Central Payroll (ECP), and third-party systems. The ideal candidate will have understanding of EC and Payroll data models. This role supports seamless data flow, testing, vendor coordination, and issue resolution across HR and Payroll systems. You will work closely with HR, IT, and external partners to ensure timely and efficient integration design, development, testing, and deployment. Job Responsibilities: ? Own and deliver integration solutions for SAP SuccessFactors EC, EC Payroll and other modules, including both standard pre-packaged integrations and custom interfaces. ? Lead and manage End to End integration lifecycle ? from requirement gathering and vendor communication to testing, deployment. ? Coordinate closely with third-party vendors to define data requirements, timelines, error handling mechanisms, and SLA expectations. ? Analyze business requirements and translate them into scalable technical solutions by developing Functional Design documentations ? Own and deliver integration flows between SAP SuccessFactors, Workforce Software, third-party systems (e.g., finance, time tracking, benefits), and on-premise applications. ? Perform data mapping, transformation, and validation during integration design. ? Collaborate with internal teams and vendors to ensure integrations meet security, compliance, and performance standards. ? Lead or support integration testing, troubleshooting, defect resolution, and documentation. ? Keep documentation up to date, including integration specs, flow diagrams, error logs. ? Conduct unit, system, and end-to-end integration testing with internal teams and third-party vendors. ? Collaborate with other SF module leads to identify potential system enhancements and process optimizations. ? Be flexible to learn additional SAP SuccessFactors modules and undergo training to enhance consulting expertise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Platform Engineer to join one of North America's largest retail and wellness clients. This individual will be joining the Enterprise Platform Engineering team that... More provides monitoring across the organization. Our responsibilities include supporting onboarding, training, and management of our services. We collaborate with our vendors, Splunk and Datadog, to provide observability for a Technology department of over 1200 Engineers. We drive the maturity of our Technology teams by establishing and tracking best standards for our platforms. We are looking for a motivated engineer to become a core member of the Observability Team, helping guide the organization to both improve the practice and contribute to developing our strategy, roadmap, and execution at lululemon. As a successful candidate for this role, you will support application teams migrating to Datadog using APM, Infra, and Serverless agents, ensuring our standards and best practices are met. You will work with key stakeholders to improve our documentation, standards, and practices.Finally, the role involves working with multiple internal teams, including vendor TAMs, to resolve issues and empower our end users. Experience with vendor management and tools rationalization projects is ideal. This is an enablement team.The work is as much about collaborating with internal and vendor teams, as it is about individual technical expertise. A day in the life:- Support our teams with the instrumentation of Datadog, ensuring our onboarding process and best practices are adopted.- Provide feedback to key stakeholders about challenges, blockers, or opportunities to streamline the way we work.- Work with Datadog?s support and TAM to resolve implementation issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Project Manager for a three-month, onsite project in Boise, ID supporting the development of a Safety School training campus. As the Project Manager for the Safety... More School development, your primary objective is to oversee the end-to-end execution of a high-fidelity, modular training campus designed for high-risk industrial skills. This project involves transforming multiple 40-foot trailers and specialized outdoor areas into an immersive, OSHA-compliant learning environment. This includes managing all aspects of construction, procurement, installation, compliance, and operational readiness. The ultimate goal is to deliver a full working facility that functions as a turnkey solution for safety training, ensuring every detail from the heavy-duty outdoor structures to the coffee and drink stations is ready for the first class of trainees.Key Responsibilities:? Serve as the direct purchaser and point of contact for all materials, equipment, and facility components. ? Track and manage long-lead items, such as the 90-day lead times for LOTO kits and 6?8 week build for confined space simulators. ? Coordinate delivery schedules to align with project timelines and installation milestones.? Lead the integration of the trailers' internal systems to connect with the outdoor facility infrastructure. ? Ensure all aspects of the facility meet OSHA and safety regulations. ? Manage the engineering coordination and compliance documentation to ensure all structures, specifically the outdoor scaffold towers and vertical entry systems, are safe and certified for use.? Responsible for the aesthetic and functional completion of the school. This includes:o Branding: Coordinating extensive interior and exterior branding wraps across the trailer fleeto Capacity Planning: Ensuring the modular layout and IT/AV systems (including interactive displays and tablets) are configured to accommodate approximately 25 personnel per session.o Logistics: Managing the mobilization and staging area to ensure a seamless transition from construction to operationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly capable Executive Assistant to support the EVP of Operations in a rapidly scaling AI infrastructure and datacenter organization. This role is ideal for an experienced EA who... More thrives in fast-paced, high-growth environments and brings strong operational judgment, executive presence, and attention to detail. You will act as a trusted partner to the EVP, enabling focus, execution, and effective leadership as the organization scales.This is a contract-to-hire opportunity with significant exposure to senior leadership and long-term growth potential.Key ResponsibilitiesProvide high-level executive support to the EVP of Operations, including complex calendar management, meeting coordination, and priority managementAct as a gatekeeper and thought partner, helping manage time, information flow, and follow-ups across a demanding operational agendaCoordinate internal and cross-functional meetings, including preparation of agendas, materials, notes, and action-item trackingSupport operational rhythm by organizing leadership cadences, offsites, reviews, and planning sessionsPartner closely with Operations leadership on special projects, process improvement initiatives, and internal communicationsDraft, edit, and manage presentations, documents, and reports using Microsoft toolsDrive organization, documentation, and follow-through across initiatives led or sponsored by the EVPHandle sensitive information with discretion and professionalism in a high-trust environmentLiaise with internal stakeholders across IT, HR, finance, and infrastructure teams to ensure alignment and executionProvide light operational and administrative support beyond traditional EA duties as business needs evolveWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Content Author to join a Big 5 banking client's digital marketing team to help grow online presence and customer engagement for enterprise web channels. The ideal... More candidate will be responsible for executing and optimizing digital pages across various channels, with a primary focus on public-facing web.? Reporting to the Senior Manager, the Content Author is responsible for providing day to day support in delivering strategies and tactical plans that align with broader corporate and brand marketing strategies for the assigned Line of Business (LOB).? Collaborate with content and design (UX) team to create and update web pages, ensuring proper functionality, usability, and mobile responsiveness across all platforms.? Edit, QA and publish content for web pages using a content management system (CMS), ensuring it aligns with brand guidelines and SEO best practices.? Ensure content aligns to requirements including content links and visible and non-visible content ? Reporting to the Senior Manager, the Content Author is responsible for providing support in delivering strategies and tactical plans that align with broader corporate and brand marketing strategies for the assigned Line of Business (LOB).? Measure project and site performance ? Team with Senior Manager and Digital Managers to ensure that all initiatives and projects are aligned to digital strategy. ? Work with internal business groups to ensure web representation meets their product and marketing needs Work with all LOBs and Senior Manager to maximize online space.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OverviewWe are seeking an experienced QA Governance Lead to establish a minimum viable QA governance model (MVP) for international applications and define a scalable roadmap for long term quality... More maturity. Today, QA practices vary by application and team. This role will bring consistency to how quality is defined, tested, measured, and governed across a mix of custom-built and vendor-based systems.This is a strategy and operating model focused role, partnering closely with engineering, product, and leadership stakeholders.Key Responsibilities?Assess current QA/testing practices across International applications.?Define and implement a QA governance model, including: oQA standards and best practicesoQuality gates and release readiness criteria (pass/fail)oClear roles, decision rights, and accountability?Enforce consistent QA standards across teams.?Establish escalation paths and governance forums to drive timely issue resolution.?Define quality KPIs and partner on dashboards for system health and testing outcomes.?Deliver a governance MVP, followed by a long term QA maturity roadmap.?Define a test automation strategy (what to automate, what not to, and how to govern it).?Champion shift left quality, including Definition of Done criteria.?Evaluate testing tools and provide recommendations (e.g., Eggplant, Maestro).Compensation: $65/hr to $75/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less