Job Search Results for case manager

The role is part of Digital Banking team, specifically working on Digital Account Onboarding (DAO) platform and technologies. As a Principal Engineer I you'll provide SME expertise in your respective... More domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining requirements and objectives of targeted solutions. As a Principal Engineer I, you also facilitate dialogue and activities, and work to ensure team collaboration including teams outside of your domain. In this role, you'll also develop the technical features while also guiding junior engineers.-Work on the current DAO platform Temenos to integrate, develop new features while enhancing the existing feature in alignment with business requirements and priorities-Provide production support, timely resolution of incidents, and communication to business stakeholders-Build the solution design of efforts that can be handed off to lower level engineers for execution assuring reuse of platforms where possible.-Review technical plans developed by lower level engineers and analysts to assure quality designs prevail which can support the volumetrics of our business partners objectives.-Build comprehensive measurement dashboards that give performance insight into key applications of the bank which can feed operational results of our business partners.-Work independently or sometimes with architecture team counterparts to lay out the final documentation required for proper ongoing reference of the given solution, including physical and logical layouts with cross reference to use case models while enforcing standards, as well as assisting in the modification or buildout of procedures that support areas of operations across IT.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a highly skilled and customer-focused Display Engineer to join the customer support team at one of our clients in Spring, Texas. This role is pivotal in managing complex... More escalations, supporting software and hardware diagnostics, and collaborating across various teams to deliver high-quality display solutions. The ideal candidate will be a technical expert with strong communication skills and a proactive approach to problem-solving in both pre-sale and post-sale environments.Key Responsibilities?Escalation Management: Lead or support 3rd-level (3LS)/Sales escalations involving display hardware, firmware, and integration issues. Collaborate with quality, ODM, and customer support teams to resolve issues.?Customer Engagement: Serve as a technical liaison in special-case customer interactions, ensuring alignment across internal teams before direct communication. Provide expert input on feasibility and workaround strategies for customer-specific needs.?Software Support: Assist in testing, and deployment of solutions, including remote solutions via Intune/SCCM. Support manageability tools like HP Display Manager and HP Connect.?Cross-functional Collaboration: Work closely with quality, and engineering teams to help with escalation processes, and issue ownerships.?Field Support Coordination: Evaluate and recommend on-site engineering support for critical customer visits. Coordinate with ATS [Advanced Technical Support], 3LS, and sales teams to ensure readiness and alignment.?Documentation & Reporting: Maintain detailed records of escalations, resolutions, and customer feedback through Sudden Impact. Contribute to internal knowledge bases and training materials.Compensation: $35.00-45.00/hrExact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... More that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Identify, plan and execute testing activities to ensure high quality software and ensure compliance according to regulatory statues, policies and procedures. Test Web Application software, including... More Java and .Net. Test Web Services, Test applications which utilize IBM?s MQ Series platform. Perform white-box tests. Create and maintain test plans, cases and summaries. Execute manual and automated test cases/scripts. Manage test data and perform data analysis. Define, maintain and organize input and output data. Develop and maintain quality repositories to assure quality data integrity, including IBM DB2, Oracle and Sybase database platforms. Communicate QA risks, milestones, and status to the QA lead or Project Manager. Review and verify functional and system requirements to ensure project deliverables pass QA criteria. Provide work estimates for testing activities. Assist in the setup and maintenance of QA test environment and tools. Collect and report on quality statistics and metrics. Record and monitor discovered defects and QA related issues. Participate in quality related discussions. Promote continuous improvement. Improve test cycle duration through the use of testing tools.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Project: Enhancements to the CCR platform to improve exposure accuracy (MBS Pricer, Security Borrow and Lend product improvements) *Lead new initiatives end-to-end: Requirements elicitation in... More partnership with stakeholders; Solution design in consultation with technology partners (in-house and vendor); develop test strategy and test plan and perform User Acceptance test to ensure business and analytic requirements are correctly implemented *Consult with stakeholders (front office, middle office, back office, credit) to understand the changes required; Ensure risk platforms used for risk capture are current and internally consistent; translate business requirements into development tasks, and ensure alignment of priorities *Participate in the implementation process to ensure proper and timely implementation of system enhancements *Manage the relationships with clients across the organization as well as with the vendor; *Assist in the documentation of procedures, control processes, and policies relevant to internal controls.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less