Find Your Perfect Job

Job Search Results for analyst

Sort and Filter  | 511 Results for analyst  | Save This Search

Dec 01, 2025

Dallas, TX

|

EMR ? Electronic Medical Records

|

Contract

|

$56 - $70 (hourly estimate)

{"JobID":472025,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-96.76,"Longitude":32.79,"Distance":null},"State":"Texas","Zip":"75247","ReferenceID":"HDL-1da169ad-2acd-4205-b6c2-58c66d62444b","PostedDate":"\/Date(1764614871000)\/","Description":"We are seeking a Certified Epic ClinDoc Analyst to join our dynamic Inpatient Clinical Applications team on a contract-to-hire basis. This role is ideal for a seasoned Epic professional with a strong clinical background (respiratory therapy, allied health, or nursing) and a proven track record of integrating third-party applications into Epic.You?ll play a pivotal role in supporting a major refuel project, including the Behavioral Health module go-live in January, Alleris pump integration, and sepsis checklist deployment. You?ll also take ownership of a key third-party integration (likely Timeless, a breastfeeding recipe app for infants), relieving current team bandwidth.?? Key ResponsibilitiesServe as the primary analyst for one or more third-party application integrations into Epic (e.g., Timeless, CarePort).Collaborate with clinical and technical teams to support the Behavioral Health module go-live and related initiatives.Participate in the refuel project, ensuring seamless integration and optimization of Epic ClinDoc workflows.Work closely with the Orders team (who manage CompuTrition) to ensure alignment across applications.Provide on-call support as part of a rotating schedule (approximately once every 12 weeks).Attend onsite meetings and work in-office 50% of the time over a two-week pay period.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"ClinDoc Analyst III","City":"Dallas","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Epic ClinDoc Certification (current and in good standing).6+ years of Epic ClinDoc experience, preferably in an inpatient setting.Strong clinical background in nursing, respiratory therapy, or allied health.Demonstrated experience with third-party application integration into Epic.Excellent communication, collaboration, and problem-solving skills.","Skills":"","Industry":"EMR ? Electronic Medical Records","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":70.0000,"SalaryLow":56.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a Certified Epic ClinDoc Analyst to join our dynamic Inpatient Clinical Applications team on a contract-to-hire basis. This role is ideal for a seasoned Epic professional with a strong... clinical background (respiratory therapy, allied health, or nursing) and a proven track record of integrating third-party applications into Epic.You?ll play a pivotal role in supporting a major refuel project, including the Behavioral Health module go-live in January, Alleris pump integration, and sepsis checklist deployment. You?ll also take ownership of a key third-party integration (likely Timeless, a breastfeeding recipe app for infants), relieving current team bandwidth.?? Key ResponsibilitiesServe as the primary analyst for one or more third-party application integrations into Epic (e.g., Timeless, CarePort).Collaborate with clinical and technical teams to support the Behavioral Health module go-live and related initiatives.Participate in the refuel project, ensuring seamless integration and optimization of Epic ClinDoc workflows.Work closely with the Orders team (who manage CompuTrition) to ensure alignment across applications.Provide on-call support as part of a rotating schedule (approximately once every 12 weeks).Attend onsite meetings and work in-office 50% of the time over a two-week pay period.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 27, 2026

Toronto, ON

|

Project Manager

|

Contract

|

$22 - $28 (hourly estimate)

{"JobID":511938,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Ontario","Zip":"M5X 2","ReferenceID":"TOR-aaeac707-0639-4b5c-aa89-18fc5c0dcfea","PostedDate":"\/Date(1774618774000)\/","Description":"Insight Global is hiring an Analyst, Menu Content \u0026 Price Management to support a leading quick service restaurant brand across Canada and the U.S. This individual will play a critical role in capturing, documenting, and coordinating menu and pricing changes across multiple technology platforms, including Point of Sale (POS), mobile applications, kiosks, and delivery services. This is an execution mindset opposed to strategic direction and the primary objective of this role is to manage timelines and project delivery. This is a full onsite role 5 days a week in Toronto. This role serves as a key liaison between business stakeholders and upstream/downstream technology teams, ensuring seamless execution of evolving menus, promotions, and digital offers. Responsibilities include collaborating with cross-functional teams such as marketing, operations, supply chain, product, and category management to gather requirements in formats required by technology vendors. The analyst will coordinate and track menu changes, support menu testing initiatives, perform UAT for digital offers, and provide consultative guidance on menu format and content during product design and execution. Additional responsibilities include preparing and publishing end-user communications related to menu and price updates, contributing to training materials for new products or changes, and delivering regular status updates, reports, and release schedules. The role will also evaluate previous menu updates to identify opportunities to improve processes and enhance the delivery of menu changes across various technology platforms.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Analyst - Menu Content \u0026 Pricing","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?2+ years of experience gathering, managing, and coordinating complex business or technical requirements?Previous experience supporting a Quick Service Restaurant (QSR) or with digital platforms such as POS systems, mobile applications, kiosks, or third-party delivery services?Exceptional attention to detail with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment?Experience working with cross-functional teams coordinating testing efforts and performing User Acceptance Testing (UAT)?Strong communication skills with the ability to work cross-functionally between business and technology teams","Skills":"?Experience with project management methodologies and tools?Experience with process mapping, wireframes, and mock-ups?Understanding of data structures and ongoing data maintenance?Testing or QA background preferred","Industry":"Project Manager","Country":"Canada","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is hiring an Analyst, Menu Content & Price Management to support a leading quick service restaurant brand across Canada and the U.S. This individual will play a critical role in... capturing, documenting, and coordinating menu and pricing changes across multiple technology platforms, including Point of Sale (POS), mobile applications, kiosks, and delivery services. This is an execution mindset opposed to strategic direction and the primary objective of this role is to manage timelines and project delivery. This is a full onsite role 5 days a week in Toronto. This role serves as a key liaison between business stakeholders and upstream/downstream technology teams, ensuring seamless execution of evolving menus, promotions, and digital offers. Responsibilities include collaborating with cross-functional teams such as marketing, operations, supply chain, product, and category management to gather requirements in formats required by technology vendors. The analyst will coordinate and track menu changes, support menu testing initiatives, perform UAT for digital offers, and provide consultative guidance on menu format and content during product design and execution. Additional responsibilities include preparing and publishing end-user communications related to menu and price updates, contributing to training materials for new products or changes, and delivering regular status updates, reports, and release schedules. The role will also evaluate previous menu updates to identify opportunities to improve processes and enhance the delivery of menu changes across various technology platforms.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 10, 2026

Portland, OR

|

Desktop Support

|

Contract

|

$32 - $40 (hourly estimate)

{"JobID":504612,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.64,"Longitude":45.47,"Distance":null},"State":"Oregon","Zip":"97202","ReferenceID":"CIN-b43907be-d866-447a-9284-0103b89f75d6","PostedDate":"\/Date(1773152849000)\/","Description":"An employer is looking for 2 Point of Sale Application Analysts for on-site, contract opportunities in the Portland, Oregon area. The client is a large retailer, and the Application Analysts will be supporting a regional banner store in their pilot and rollout of a newly implemented Point of Sale (POS) system across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware and store-level operations. Key Responsibilities: ? Support pilot and phased rollout of new POS system in over 120 retail stores? Perform advanced triage of POS incidents and operational issues? Analyze system and application logs to identify root cause? Troubleshoot POS software and hardware integration issues? Partner with store teams and internal support teams to resolve escalations? Provide stabilization support during rollout waves? Document findings, recurring issues, and resolution steps? Participate in on-call rotation (approximately 1 week every 4 weeks)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"POS Application Analyst","City":"Portland","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?At least 2-3+ years? experience supporting retail POS application system environments, including strong hands-on troubleshooting experience in POS or retail systems?Ability to independently triage and resolve issues without relying on extensive documentation?Experience analyzing logs and performing root cause analysis analysis?Familiarity with POS hardware including terminals, scanners and peripherals?Strong collaboration skills while also able to work independently?Comfortable operating in a fast-paced rollout environment?OK with on-call rotation of 1 week about every 4 weeks","Skills":"?An understanding of Service Oriented Architecture (SOA), web services or APIs?Experience with Toshiba POS systems?Clear written and verbal communication; can present tradeoffs and influence roadmap and investment decisions","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for 2 Point of Sale Application Analysts for on-site, contract opportunities in the Portland, Oregon area. The client is a large retailer, and the Application Analysts will be... supporting a regional banner store in their pilot and rollout of a newly implemented Point of Sale (POS) system across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware and store-level operations. Key Responsibilities: ? Support pilot and phased rollout of new POS system in over 120 retail stores? Perform advanced triage of POS incidents and operational issues? Analyze system and application logs to identify root cause? Troubleshoot POS software and hardware integration issues? Partner with store teams and internal support teams to resolve escalations? Provide stabilization support during rollout waves? Document findings, recurring issues, and resolution steps? Participate in on-call rotation (approximately 1 week every 4 weeks)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 01, 2026

Richmond, KY

|

Computer Engineering

|

Perm

|

$90k - $110k (estimate)

{"JobID":513716,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-84.29,"Longitude":37.74,"Distance":null},"State":"Kentucky","Zip":"40475","ReferenceID":"DGO-d3f07dec-1923-4e7e-93cf-a322cf2d87e8","PostedDate":"\/Date(1775057856000)\/","Description":"Day-to-Day We are seeking a highly skilled Server Analyst with strong experience in server administration, backup management, and virtualization. The ideal candidate will be responsible for maintaining and optimizing our server infrastructure, ensuring system security, and supporting various IT services across the organization.Key Responsibilities?Server \u0026 Storage Management oInstall, configure, and maintain servers, and storage.?Virtualization oMaintain virtual environments for servers and workstations.?Security Administration oAdminister server and PC security, including user / group / file / folder management.oPassword management. ?Surveillance Systems oConfigure and maintain camera servers, and related software.?Help Desk Management oHelp maintain and tickets for ticketing system, including agent/user setup, permissions, custom forms, FAQs, and knowledge base documentation.?Reporting oGenerate and present monthly IT reports to the Director of IT and corporate staff.?Backup \u0026 Disaster Recovery oOrchestrate company backups and file retention including restore testing quarterly.?Software \u0026 Service Administration oHelp maintain patch management, password managers, etc?We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Server Analyst","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Bachelor?s degree and/or 6+ years of IT experience -Proven experience in server administration, backup solutions, and virtualization technologies.- Strong knowledge of on-premise server hardware, virtualization, and on premise SAN storage systems.- Familiarity with network security, telecommunication systems, and help desk platforms.- Ability to manage multiple IT services and provide technical support across departments.- Excellent problem-solving skills and attention to detail.","Skills":"?Experience with Microsoft environments. ?Strong documentation and reporting capabilities.?Ability to work independently and collaboratively in a fast-paced environment.?Good at multitasking.","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":110000.0000,"SalaryLow":90000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day-to-Day We are seeking a highly skilled Server Analyst with strong experience in server administration, backup management, and virtualization. The ideal candidate will be responsible for... maintaining and optimizing our server infrastructure, ensuring system security, and supporting various IT services across the organization.Key Responsibilities?Server & Storage Management oInstall, configure, and maintain servers, and storage.?Virtualization oMaintain virtual environments for servers and workstations.?Security Administration oAdminister server and PC security, including user / group / file / folder management.oPassword management. ?Surveillance Systems oConfigure and maintain camera servers, and related software.?Help Desk Management oHelp maintain and tickets for ticketing system, including agent/user setup, permissions, custom forms, FAQs, and knowledge base documentation.?Reporting oGenerate and present monthly IT reports to the Director of IT and corporate staff.?Backup & Disaster Recovery oOrchestrate company backups and file retention including restore testing quarterly.?Software & Service Administration oHelp maintain patch management, password managers, etc?We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 16, 2026

Millbury, MA

|

Help Desk

|

Perm

|

$65k - $75k (estimate)

{"JobID":507001,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-71.7696,"Longitude":42.1979,"Distance":null},"State":"Massachusetts","Zip":"01527","ReferenceID":"DGO-0bc91b8f-c51a-4dfc-9737-caf5dff10e32","PostedDate":"\/Date(1773682118000)\/","Description":"We are hiring a Service Desk Analyst to provide first-level IT support for employees at a manufacturing facility and remote users across the business. This role handles day-to-day technical issues, service desk tickets, and basic system administration.Key Responsibilities- Provide first-line IT support for on-site and remote usersTroubleshoot hardware, software, and connectivity issues- Support desktops, laptops, mobile devices, printers, and peripherals- Install and maintain Windows PCs and related hardware- Manage IT tickets, document issues, and escalate as needed- Track and manage IT assets- Support onboarding and offboarding (equipment setup and recovery)- Perform basic user account and access changes (email, security groups, file access)- Provide first-level support for Microsoft 365 and business applications (ERP exposure a plus)- Assist with plant floor IT equipment maintenance- Support IT projects and occasional after-hours requestsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Service Desk Analyst","City":"Millbury","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Associate or Bachelor?s degree in IT, Computer Science, or equivalent experience- 2+ years in an IT support or service desk role- Strong customer service and communication skills- Experience supporting Microsoft 365 and Entra ID (Azure AD)- Working knowledge of desktop hardware and basic networking (LAN/WAN, VPN, Wi-Fi)- Able to manage multiple tickets in a fast-paced manufacturing environment","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":75000.0000,"SalaryLow":65000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are hiring a Service Desk Analyst to provide first-level IT support for employees at a manufacturing facility and remote users across the business. This role handles day-to-day technical issues,... service desk tickets, and basic system administration.Key Responsibilities- Provide first-line IT support for on-site and remote usersTroubleshoot hardware, software, and connectivity issues- Support desktops, laptops, mobile devices, printers, and peripherals- Install and maintain Windows PCs and related hardware- Manage IT tickets, document issues, and escalate as needed- Track and manage IT assets- Support onboarding and offboarding (equipment setup and recovery)- Perform basic user account and access changes (email, security groups, file access)- Provide first-level support for Microsoft 365 and business applications (ERP exposure a plus)- Assist with plant floor IT equipment maintenance- Support IT projects and occasional after-hours requestsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 26, 2026

Richmond, VA

|

Data Warehousing

|

Contract

|

$42 - $53 (hourly estimate)

{"JobID":511466,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-77.46,"Longitude":37.55,"Distance":null},"State":"Virginia","Zip":"23219","ReferenceID":"RIC-75f940f6-b682-40eb-9132-bf0bcab43002","PostedDate":"\/Date(1774536876000)\/","Description":"Insight Global is seeking a Data Analyst and Conversion Manager to support a large-scale system modernization effort for a healthcare client. This individual will play a critical role in validating the successful migration of Medicaid claims and member data from a legacy mainframe DB2 environment into a new database structure. While a third-party vendor will execute the data movement, this consultant will own the verification, reconciliation, and documentation of the conversion, ensuring the data is accurate, complete, and functional. This is a highly technical, backend-focused role ideal for someone who has led or supported similar enterprise data conversion efforts and can confidently operate as the sole technical expert in high-stakes validation discussions.This position can pay $55-70/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr Data Analyst","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?10+ years of experience in data analysis and large-scale data conversion initiatives.?Hands-on experience with mainframe DB2 data environments. ?Advanced SQL skills, including complex query validation. ?Strong experience with Teradata (querying, validation, reconciliation). ?Deep understanding of ETL processes and transformation logic. ?Proven experience verifying data migrations and ensuring data integrity.?Ability to document technical findings clearly and explain outcomes to stakeholders.?Prior participation in enterprise-level system conversions (mainframe to modern platforms).?Ability to work independently with minimal client-side oversight.","Skills":"","Industry":"Data Warehousing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":53.0000,"SalaryLow":42.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Data Analyst and Conversion Manager to support a large-scale system modernization effort for a healthcare client. This individual will play a critical role in validating... the successful migration of Medicaid claims and member data from a legacy mainframe DB2 environment into a new database structure. While a third-party vendor will execute the data movement, this consultant will own the verification, reconciliation, and documentation of the conversion, ensuring the data is accurate, complete, and functional. This is a highly technical, backend-focused role ideal for someone who has led or supported similar enterprise data conversion efforts and can confidently operate as the sole technical expert in high-stakes validation discussions.This position can pay $55-70/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 09, 2026

Toronto, ON

|

Database Administrator (DBA)

|

Contract

|

$46 - $57 (hourly estimate)

{"JobID":504174,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Ontario","Zip":"M5J 0","ReferenceID":"TOR-c6c2f664-28e1-4b84-8403-4a548a7975d2","PostedDate":"\/Date(1773082352000)\/","Description":"Insight Global is seeking a mid-level Business Systems Analyst (BSA) to support upcoming strategic initiatives focused on data consolidation, system design, and portfolio-level analytics within Capital Markets. This role will work closely with Front Office, Global Credit, Collateral, Treasury, and Risk teams to help move the organization from siloed data to a consolidated, analytics-driven platform.The ideal candidate has a strong appreciation for data, takes ownership of outcomes, and can operate with limited direction while managing end-to-end delivery.Key ResponsibilitiesSystem Design \u0026 Data StrategySupport the design and integration of a new data platform, including how data is captured, processed, and consumed across teamsAnalyze existing systems and datasets to make sense of fragmented data accumulated over the last 4?5 monthsEnsure data is traceable, auditable, and well-documented across the full lifecyclePartner with data engineering to consolidate data into Databricks for analytics use casesBusiness Analysis \u0026 DocumentationLead end-to-end business analysis across initiativesProduce formal Waterfall documentation including:Business Requirements Documents (BRDs)System Requirements Documents (SRDs)Translate requirements into Agile user stories for delivery teamsConsider downstream data implications in all requirements and designsAnalytics \u0026 Risk PerspectiveEnable portfolio-level analytics, including:Cross-exposure analysisDependency and risk assessmentsSupport reporting and insights related to loan exposure, collateral availability, and riskCollaborate with analytics-focused BSA and data engineers (Python/SQL) to ensure data usabilityStakeholder EngagementWork closely with Front Office desks and Capital Markets stakeholdersAct as a strong advocate for data quality and usabilityDemonstrate ownership, accountability, and strong work ethicWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Business Systems Analyst - Data Focus","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Business Systems Analyst experience, ideally within Capital Markets, supporting complex, data-driven initiatives from requirements through delivery- SQL expertise to analyze source systems, trace data lineage, design purpose-built datasets, and support warehouse-style data models- Hands-on experience working directly with Front Office users, translating business needs into clear, actionable system and data requirements- Demonstrated ability to work independently with limited direction, proactively identify gaps, take ownership, and drive outcomes end to end- Strong documentation capabilities, including BRDs, SRDs, and user stories, with comfort operating in Agile environments while producing Waterfall artifacts- Experience with databricks or analytics platforms- Experience with domain exposure to loan exposure, collateral, treasury, or risk systems, including data-centric system design","Skills":"Databricks ingestion/migrations","Industry":"Database Administrator (DBA)","Country":"Canada","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a mid-level Business Systems Analyst (BSA) to support upcoming strategic initiatives focused on data consolidation, system design, and portfolio-level analytics within... Capital Markets. This role will work closely with Front Office, Global Credit, Collateral, Treasury, and Risk teams to help move the organization from siloed data to a consolidated, analytics-driven platform.The ideal candidate has a strong appreciation for data, takes ownership of outcomes, and can operate with limited direction while managing end-to-end delivery.Key ResponsibilitiesSystem Design & Data StrategySupport the design and integration of a new data platform, including how data is captured, processed, and consumed across teamsAnalyze existing systems and datasets to make sense of fragmented data accumulated over the last 4?5 monthsEnsure data is traceable, auditable, and well-documented across the full lifecyclePartner with data engineering to consolidate data into Databricks for analytics use casesBusiness Analysis & DocumentationLead end-to-end business analysis across initiativesProduce formal Waterfall documentation including:Business Requirements Documents (BRDs)System Requirements Documents (SRDs)Translate requirements into Agile user stories for delivery teamsConsider downstream data implications in all requirements and designsAnalytics & Risk PerspectiveEnable portfolio-level analytics, including:Cross-exposure analysisDependency and risk assessmentsSupport reporting and insights related to loan exposure, collateral availability, and riskCollaborate with analytics-focused BSA and data engineers (Python/SQL) to ensure data usabilityStakeholder EngagementWork closely with Front Office desks and Capital Markets stakeholdersAct as a strong advocate for data quality and usabilityDemonstrate ownership, accountability, and strong work ethicWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 03, 2026

Oak Harbor, WA

|

Business Analysis

|

Contract-to-perm

|

$37 - $46 (hourly estimate)

{"JobID":501809,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-122.62,"Longitude":48.28,"Distance":null},"State":"Washington","Zip":"98278","ReferenceID":"NOR-f9ef740e-9767-4f64-beb5-0ffb6b959ece","PostedDate":"\/Date(1772559794000)\/","Description":"We are seeking a skilled Tactical Data Link Analyst to support flight simulation training operations at Oak Harbor. In this role, you will be responsible for maintaining, operating, and monitoring the Link 16 network to ensure seamless execution of mission training events. You will support cryptographic key management, perform basic hardware troubleshooting, and operate simulation tools that enhance readiness across Navy and Air Force training environments.Key Responsibilities-Operate and maintain the Link 16 Tactical Data Link network during flight simulation training events.-Monitor network performance, identify issues, and escalate when necessary.-Perform basic hardware maintenance and initial troubleshooting on mission systems.-Load and manage monthly COMSEC crypto keys using a Simple Key Loader (SKL).-Configure, validate, and support mission equipment prior to training operations.-Utilize the Next Generation Threat System (NGTS) to run and support simulation scenarios.-Coordinate with Navy, Air Force, and contractor personnel to ensure mission readiness.Target Pay 33.65/hr to 57.69/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Secret Tactical Data Link Analyst","City":"Oak Harbor","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Required Qualifications-Direct hands-on experience with Link 16 systems (operations, maintenance, or analysis).-Security+ certification (required on start date).-Active Secret clearance.-Demonstrated experience loading COMSEC keys (SKL proficiency).-Ability to configure and troubleshoot Link 16 and supporting hardware/software.-Prior Navy or Air Force experience strongly preferred.","Skills":"","Industry":"Business Analysis","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":45.6700,"SalaryLow":36.5360,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a skilled Tactical Data Link Analyst to support flight simulation training operations at Oak Harbor. In this role, you will be responsible for maintaining, operating, and monitoring... the Link 16 network to ensure seamless execution of mission training events. You will support cryptographic key management, perform basic hardware troubleshooting, and operate simulation tools that enhance readiness across Navy and Air Force training environments.Key Responsibilities-Operate and maintain the Link 16 Tactical Data Link network during flight simulation training events.-Monitor network performance, identify issues, and escalate when necessary.-Perform basic hardware maintenance and initial troubleshooting on mission systems.-Load and manage monthly COMSEC crypto keys using a Simple Key Loader (SKL).-Configure, validate, and support mission equipment prior to training operations.-Utilize the Next Generation Threat System (NGTS) to run and support simulation scenarios.-Coordinate with Navy, Air Force, and contractor personnel to ensure mission readiness.Target Pay 33.65/hr to 57.69/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 27, 2026

Bloomington, MN

|

Business Analysis

|

Contract

|

$22 - $28 (hourly estimate)

{"JobID":512001,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-93.26,"Longitude":44.96,"Distance":null},"State":"Minnesota","Zip":"55431","ReferenceID":"DGO-060102ac-214a-4439-b4c7-74dd771611f7","PostedDate":"\/Date(1774626330000)\/","Description":"Our client (RIA) in Bloomington, MN is seeking a Business Analyst / Business Systems Analyst to support enterprise data initiatives, including Data Lake ingestion, Data Governance, and future AI-driven projects. This role focuses on defining data requirements, improving data quality, and managing the impact of data changes across systems such as Salesforce and Tamarac.Responsibilities include:? Document data and system requirements supporting Data Lake and Data Governance initiatives? Support data governance projects focused on cleaning and standardizing existing data? Confirm scope, requirements, and testing approach? Partner with stakeholders across the data team? Act as liaison when data changes occur: ? Communicate field additions/deletions/transformations? Perform impact analysis? Coordinate with data scientists and system owners? Document changes and ensure clear communication to downstream usersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Business Analyst - Data and \u0026 Data Governance","City":"Bloomington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Business Analyst or Business Systems Analyst experience with data-focused projects? Strong experience writing data requirements? Experience supporting data warehouses, data lakes, or analytics environments? Salesforce experience required? Financial services background preferred ? Accounting or insurance experience accepted as alternatives? Strong documentation and stakeholder communication skills","Skills":"? Data governance or data quality initiative experience? Exposure to AI, advanced analytics, or enterprise data platforms? Wealth management or advisory industry experience","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0000,"SalaryLow":22.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client (RIA) in Bloomington, MN is seeking a Business Analyst / Business Systems Analyst to support enterprise data initiatives, including Data Lake ingestion, Data Governance, and future... AI-driven projects. This role focuses on defining data requirements, improving data quality, and managing the impact of data changes across systems such as Salesforce and Tamarac.Responsibilities include:? Document data and system requirements supporting Data Lake and Data Governance initiatives? Support data governance projects focused on cleaning and standardizing existing data? Confirm scope, requirements, and testing approach? Partner with stakeholders across the data team? Act as liaison when data changes occur: ? Communicate field additions/deletions/transformations? Perform impact analysis? Coordinate with data scientists and system owners? Document changes and ensure clear communication to downstream usersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jan 21, 2026

Los Angeles, CA

|

Help Desk

|

Contract

|

$30 - $37 (hourly estimate)

{"JobID":485484,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.25,"Longitude":34.05,"Distance":null},"State":"California","Zip":"90071","ReferenceID":"BOS-e9bb602b-4dbd-4c34-a6d3-93d6dcf58558","PostedDate":"\/Date(1769029211000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite LA)","City":"Los Angeles","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

271 - 280 of 511