Job Search Results for service desk

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Linux Help Desk Engineer to support a classified DoD client in Chantilly. This individual will be responsible for Tier 2 support of RedHat servers hosted on the cloud.... More Other duties: ?Ensure the 24x7 uptime of our multi-service, multi-layer, multi-tenant cloud infrastructure?This position is hands-on, requiring the ability to provide first-level system and network support problem investigation, resolution, or escalate as needed?Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes?Utilize a Jira Service Desk ticketing queue for tracking system and tenant issues through resolution?Configure and use state-of-the-art monitoring tools to assist with troubleshooting and remediation of issues?Responsible for the monitoring the daily software and network operations in a distributed multi-tenant, multi-layer, cloud environment?Conduct incident response and in-depth root cause analysisHourly: 55-67/hrSalary: 115,000-135,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job Description: Insight Global is hiring a Desktop Support Technician to join their team in San Diego. This Desktop Support Technician will be a hands-on, in-person problem solver working alongside... More a tight-knit IT support team on-site in a customer facing role. This person will assist with recovering laptops, setting up and configuring Windows machines (with bonus exposure to Mac and iOS devices), troubleshooting printers and network connectivity issues, and prepping equipment for new hires by imaging and shipping IT assets. The role includes white-glove customer service support, from setting up and maintaining A/V systems in conference rooms to directly supporting C-suite executives, so professionalism and attention to detail matter. While there?s still service desk volume, the in-person nature keeps things more dynamic and less call-heavy. This is a great fit for who enjoys variety, wants to grow their skills (IBM experience is a big plus), and is excited to be the go-to IT presence onsite in an 8?5pm PST environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Onsite ? San Francisco, CA (Union Square)Job Type: Full-Time, 2-Week ContractDuration: June 17th ? July 3rdHours: Monday ? Friday, 8:00 AM ? 5:00 PMPay Rate: $25-27/hr Overview:Our client... More is seeking a highly organized and professional Office Administrator to support day-to-day office operations for a short-term 2-week engagement. This individual will play a key role in ensuring the office runs smoothly, maintaining a clean and welcoming environment, and supporting administrative and front desk functions.Key Responsibilities:? Maintain office organization and cleanliness, including stocking supplies in shared spaces (kitchen, printer areas, etc.)? Manage incoming and outgoing mail, including coordinating domestic and international shipments? Support purchasing needs, including large orders in collaboration with internal stakeholders? Coordinate catering orders with vendors (approximately twice during the assignment)? Provide front desk and receptionist support, including answering inquiries and directing visitors? Greet and assist guests, candidates, and clients attending meetings or interviews? Ensure a professional, courteous, and welcoming office environment at all timesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

KEY RESPONSIBILITIES: ?Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues?Provide 2nd level user support for incidents that require local... More resolution and cannot be resolved by the Service Desk.?Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.?Provide hands-on support for IT project implementations and performs miscellaneous job-related duties as assigned.?Collaborate with End User Services Team to resolve end-user?s technology issues.?Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User?s team.?Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.?Support PC replacement programs and emergency exchanges.?Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.?Assist in the asset management of all end-user devices and manage the stock level of spare equipment. Additional Duties?Develop/optimized, repair and return to user procedures on OS/hardware related issues.?Keep IT manager inform about the state of the local infrastructure.?Support the Platform Service team for local backup operation in line with corporate policies?Any additional responsibilities assigned by his supervisor as required.?Orders and/or manages repair parts as required.?Assists with any necessary wiring for networks and phone services as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A manufacturing client is seeking a Systems Endpoint Engineer to join their team! This role is heavily hands-on and focused on ensuring employees are fully supported across hardware, software, and... More user access. Day-to-day responsibilities include working the help desk, responding to tickets, providing desk-side and remote support, and preparing equipment for new hires based on HR onboarding requests. The engineer will image and configure laptops and desktops, install and replace hardware, support printers (including toner ordering and replacement), handheld scanners, Zebra printers, and mobile devices. They will manage Microsoft environments including Active Directory and M365 user provisioning and decommissioning, assist with Azure-based troubleshooting, and support networking tasks such as staging Cisco firewalls and adjusting user access when required. The role supports multiple locations, with primary onsite support in Lansing and remote (occasional on-site) support for plants in Mexico, Cleveland, and Chattanooga. The workload is approximately 30% user support, 35% hardware, and 35% software. This is a highly independent role requiring flexibility, problem-solving skills, and comfort working in a fast-moving environment with occasional off-hours or on-call needs. This is a full-time permanent role based in Lansing, IL. The on-site schedule is typically 7:30/8:00 AM for an 8-hour day with flexibility as needed, but the team offers 24/7 support. The position requires being onsite 4 days per week with 1 WFH day. Salary ranges from $80,000 to $90,000 annually with a bonus potential of up to ~9%.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

23/50/hrRequirements:? 2+ years of administrative or office support experience (operations or warehouse environment preferred)? Strong computer skills, including: ? Microsoft Outlook? Excel ?... More PowerPoint? SharePoint? Experience supporting meetings and senior staff? Invoicing experience across multiple vendors and systems? Strong organizational skills and attention to detail? Excellent customer service and communication skills? High level of patience, professionalism, and discretionDay-to-Day: Insight Global is hiring for an Admin Assistant to sit onsite in Phoenix, AZ. This admin assistant will be:? Facilitate and support meetings, including: ? Preparing conference rooms? Ordering food and beverages? Taking detailed meeting notes? Coordinate monthly roundtable meetings by gathering information and creating PowerPoint presentations? Manage invoicing and purchase orders across multiple systems and vendors ? Ensure accurate domestic and international invoicing (ITOR-related)? Work within Oracle and other PO systems? Maintain SharePoint sites and documentation? Support badging and visitor sign-in processes? Assist with employee engagement and general customer service needs? Partner with another on-site administrator to ensure continuous coverage? Balance time between administrative desk work (40?50%) and warehouse/site presence (40?50%)? Think proactively to anticipate administrative and operational needsWork Environment & Site Requirements? Fully onsite position at a strictly secure ITOR facility? Must arrive and operate in alignment with on-site IT and security protocols? Steel-toed shoes required? Mandatory overtime may be required based on site needs? Drug screen requiredWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's law office client in St. Petersburg, is seeking a Receptionist to support front-office operations for a four-month assignment. This role is client-facing and requires a calm,... More polished professional who can manage a busy phone line, coordinate attorney schedules, and maintain an organized, welcoming office environment.The ideal candidate is confident, organized, and skilled at de-escalating tense situations while providing excellent customer service to clients, attorneys, and partners.Key Responsibilities- Greet clients and visitors in a professional, courteous manner and ensure a welcoming front-office experience- Answer and manage a high-volume phone line (approximately 50 calls per day), directing calls appropriately and making outbound calls as needed to coordinate attorney-client conversations- De-escalate and calmly manage client concerns, helping to reduce tension and maintain a professional environment- Coordinate and schedule calls and meetings between clients and attorneys- Oversee daily office readiness, including ensuring the conference room and kitchen areas are clean, organized, and fully stocked- Monitor office supplies and notify appropriate staff if items are missing or need to be ordered- Handle outgoing mail intake and distribution, ensuring mail is properly provided to and delivered to partners- Provide general administrative and front-desk support as neededPay: $18/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

commute- 111 Persimmon St, Bluffton, SC 29910Day-to-Day Responsibilities:Answering phones and directing callsChecking patients in and outProviding information and assistance to patientsMaintaining... More accurate patient recordsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Monitor system cycles, scheduled jobs, and overnight processes to ensure everything runs successfully? Use Control-M:? Monitor job runs? Identify failures or delays? Escalate issues when jobs fail... More or alerts trigger? Respond to internal IT tickets, which may range from very few to high volume depending on the night? Troubleshoot basic scheduling or operational issues and route more complex problems to the appropriate teams? Monitor mainframe and infrastructure alerts, escalating as needed? Perform operational tasks such as: ? Printing and handling scheduled output? Pulling and managing printers or print jobs? Running and organizing cabling within the computer room? Support the server and application teams with basic operational tasks and incident response? Make outbound calls to vendors or service providers when issues require external support? Document issues, actions taken, and hand-off notes for the incoming shiftThis role is paying between $20-$24 an hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less