Job Search Results for customer service

Accountant Assistant

As an Accountant Assistant at Insight Global, you will be responsible for managing North American service agreements, processing, and issuing invoices in accordance with company policies and... More procedures. Your role involves maintaining accurate records of all details related to service agreements and financial transactions, including start and end dates. You will ensure that all invoices are sent and received on time, assist in resolving any discrepancies or issues related to invoices, and collaborate with other departments to ensure accuracy and efficiency in billing processes. Additionally, you will update and maintain filing systems and databases related to billing, support NA Customer Success Managers and Service Managers by creating service orders and setting up service agreements in SAP, and support the Project Coordinator by creating and maintaining customer and supplier records in the ERP, creating requisitions and purchase orders, and creating projects in the ERP. Ensuring the maintenance and updating of documents and supporting internal and external communications will also be part of your role.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Correspondence Processor 5/19

Insight Global is seeking 10 Correspondence Processors to join the Utilization Management team to help with the influx of membership growth. To be successful in this role this individual must have... More experience in a customer service or administrative support role within the healthcare industry. This individual will be responsible for monitoring and processing denial and approval letters that ensure that patients receive timely and appropriate care while maintaining accurate records and communication.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE- Manager of Salesforce Development

An employer is looking for a Manager of Salesforce Development to sit remotely. You will primarily be responsible for leading the clients enterprise, Salesforce development team. The client primarily... More utilizes Salesforce in their customer maintenance space as well as call center systems (Service Cloud). You will manage/ lead the team that includes resources across onshore, nearshore and off shore locations. You will also partner closely with the peer team responsible for production support and ensure issues are escalated as needed. You will lead the teams strategy and roadmap for the Salesforce space and manage aspects of the team including budget/ financials, resourcing, project pipeline, and process improvement. Additional task will include strategic planning for the organization, oversee related Salesforce associated projects, interview/ hire new resources, and mentor/ develop team members.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AWS Cloud Network Engineer

A client is looking for a fully remote AWS Cloud Network Engineer to join their team. The ideal candidate will become part of a Data Center and Cloud Optimization program providing Tier 3 support to... More the Homeland Advanced Recognition Technology biometric system. The candidate is responsible for providing ongoing cloud network support, addressing availability issues, overcomingnetwork performance problems, providing overall Tier 3 networking support, resolving customer tickets within JIRA and Service Now, and supporting system incident troubleshooting calls. The candidate is expected to closely interact with the government customer to achieve system objectives, provide ticket updates, and system status updates. Candidates are expected to be on-call for a week at a time approximately 4 6 times a year.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Project Manager - INTL Mexico 8761a4dc

PAY RATE RANGE: 15-25/hr. Greif Inc., a leading supplier of industrial packaging products and services with a global footprint across more than thirty countries and 200-plus locations, is seeking a... More highly motivated and experienced professional to join our team as a Project Manager. This role is critical to delivering strategic initiatives that drive business value and operational efficiencies.At Greif, our bold vision is to become the best performing customer service company in the world. The Project Manager will be responsible for leading projects from inception to completion, ensuring alignment with business objectives, and driving successful outcomes. This role requires strong project execution capabilities, stakeholder management skills, and a disciplined approach to governance and reporting.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Pharmacy Technician

Insight Global is seeing a Remote Certified Pharmacy Technician to support a healthcare startup client on a 6-mos contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head... More of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Implementation Lead

Insight Global is seeking a Technical Implementations Lead to join a Canadian Health-Technology company to support US clients remotely. The Technical Implementations Lead will actively engage with... More customers and collaborate with key internal teams (e.g., core development, product management, solution architecture, support) to drive improvements in the performance, scalability, durability, and security of custom solutions. In this role, you will support the professional services team and oversee technical solution delivery for a range of customers.Responsibilities:Collaborate with customers to support their implementation projects within the scope of the company's products and services. This includes configuring the platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.Develop expertise in the company's core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.Stay current with industry trends and best practices to help guide our clients initiatives and ensure theyre aligned with the latest advancements.Collaborate regularly with the companys customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements.Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.Participate in the on-call support rotation for after-hours assistance as needed.Support the development and evaluation of RFIs and RFPs to help secure new business.Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AWS Software Engineer

A client is looking for a fully remote AWS Software Engineer to join their team. The ideal candidate will become part of a Data Center and Cloud Optimization program providing Tier 3 support to the... More Homeland Advanced Recognition Technology biometric system. The Tier 3 team works to maintain the infrastructure by installing and configuring system software and hardware, monitoring system performance, resolving customer tickets within JIRA and supporting system incident troubleshooting calls. Tier 3 members closely interact with the customer to achieve system objectives, provide ticket updates, and system status updates. The AWS developer will be help develop, document, communicate, and enforce a network technology policy. They will be managing applications that use web services to manage queue-based message services in an AWS environment. Tier 3 members are expected to be on-call for a week at a time approximately 4 6 times a year. This is a fully remote role working 9-3pm EST for their core hours.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

UI/UX Designer- INTL Brazil- AOR 282fa22d

An insurance client of Insight Global is looking for 6 UI/UX Designers to join their team supporting the self-service customer facing responsive web platform. The ideal candidate will have 5+ years... More of UI/UX Design experience, proficiency with Figma, excellent responsive web design, front end knowledge of HTML and CSS, microanimation and illustrations exposure, and UX user journey centric mindset. The UX/UI Designer is responsible for creating and implementing designs that make human-computer interactions intuitive, accessible, adaptive, consistent, and relevant to the task performed. The designer must ensure that the design of a system satisfies the functionality required by the user and considers the emotions a functionality will invoke. The pay rate ranges based off location and years of experience between $15-35/hour.Primary Responsibilities: *The candidate will be responsible for translating a product's optimal functionality requirements into interactive and visually creative solutions. *The candidate will incorporate market research and psychology, design the human-computer interface for optimal effectiveness, include easily navigable content, and deliver high-quality visual/information designs for maximum, pixel-perfect aesthetic appeal. *The UX/UI Designer will participate in the discovery, design, development, and deployment processes of the software delivery lifecycle -- market and user research, creating journey maps, site maps, personas, wireframes, hi-fi interface designs, information architecture, validating assumptions using usability testing, and supporting front-end development. *Experience working on B2B, B2B2C, and D2C platforms for the web, enterprise applications, software that leverage emergent technologies, consumer appliances, and mobile devices *Excellent communication, presentation, interpersonal, and analytical skills is a must as the role requires active collaboration with product owners, UX peers, developers, business stakeholders, and corporate brand marketing *Facilitate design thinking workshops as needed to support the overall product UX roadmap and vision *Leverages metrics, qualitative, and quantitative research to validate design decisions and effectively communicate findings to stakeholders and clients *Participate in or lead client progress meetings by reporting results, making recommendations, and assisting clients in understanding strategies developed that aid in strategic decisions *You're a great storyteller - verbally, visually, in writing, and behaviorally. You can generate and communicate your research, conceptual ideas, attractive designs, and design rationale; all within a structured user-centered design process *You are a natural problem solver with the ability to successfully juggle multiple demands, prioritize multiple concurrent UX/UI initiatives across multiple teams, deliver under tight timelines, and adapt to changeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less