Jun 16, 2025
Camden, NJ
|
Business Analyst (BA)
|
Contract
|
$55 - $69 (hourly estimate)
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We are seeking a highly skilled and experienced Sr. Business System Analyst to work with 2 scrum teams that are responsible for both custom and SaaS applications. The team consists of onshore and... offshore QA, and development resources as well as a scrum master who they will collaborate with daily. The Sr. BSA is responsible for gathering and documenting requirements from key stakeholders and translating them into technical specifications (user stories, process flows, wire frames and swim lanes) to deliver to the development teams. They will help guide the team and maintain a comprehensive knowledge base and documentation repository for them.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Apr 23, 2025
Fort Worth, TX
|
Financial Planning & Analysis
|
Perm
|
$90k - $110k (estimate)
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Position Responsibilities: Designs, builds, and maintains financial models including income statement, balance sheet, and statement of cash flow. Plays a key role in the monthly and quarterly... forecasting processes, developing sales, expense and KPI metric guidance. Plays a key role in the annual budgeting process, building models, working with department leaders, analyzing trends. Works with department heads to build models and determine profitability of projects, initiatives, and capital expenditures. Analyze and report on project variances to budget. Develops/modifies reports for operations and finance based on changing business needs. Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management. Research and track industry trends, competitor trends, and best practices.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Apr 30, 2025
Charlotte, NC
|
Audit
|
Perm
|
$99k - $134k (estimate)
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? Conduct investigative review and analysis in support of companys BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring... systems, and referrals sourced from law enforcement requests and other company lines of business? Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products? Document investigations in appropriate channels and in written narratives as necessary? Incorporate feedback from Quality Assurance Team? Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures? Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations? Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alertsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
May 15, 2025
Bentonville, AR
|
Business Analyst (BA)
|
Contract
|
$42 - $53 (hourly estimate)
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We are seeking an experienced Product Manager to join our team, focusing on replenishment products for one of our largest clients in Northwest Arkansas. The ideal candidate will have a strong... technical background, extensive product management experience, and a deep understanding of supply chain processes. Retail experience and proficiency in analytics are highly desirable.Responsibilities:Work closely with business and engineering teams to develop product requirement documents.Participate in spread planning, stand-ups, and roll-outs.Utilize data analytics for optimization and algorithm development.Engage with stakeholders to gather feedback and ensure alignment with product features and functionalities.Contribute to the business side of algorithm development and optimization.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 04, 2025
Lincolnshire, IL
|
System Administrator
|
Perm
|
$130k - $165k (estimate)
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A large retail company is looking for an IT Lead Analyst to manage and optimize Workday Advanced Compensation processes. You will handle daily operations, including system configurations, business... process workflows, security, and integrations with HR systems. Responsibilities include collaborating with HR, Compensation, and IT teams to ensure system functionality, performing data audits, generating reports and dashboards, and driving system enhancements. The role can be remote with quarterly travel to Lincolnshire, IL, or hybrid onsite in Lincolnshire for Chicago-area candidates.rate: $130-165k, no bonusWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
May 24, 2024
Carmel, IN
|
Business Analyst (BA)
|
Perm
|
$110k - $150k (estimate)
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Insight Global is hiring a Dynamics Administrator to act as a technical liaison and work collaboratively with vendors, internal departments, and IT for Dynamics 365 and integrated applications. They... will assist with the configuration and implementation of third-party systems, and collaborate with developers, integrators, business partners, and team members on business requirements and system enhancements/upgrades/initiatives. In the day-to-day breakdown, they will be working in support and on a project with the team and act as a leader. They will also be maintaining accurate documentation of Microsoft 365 configurations and changes and expected to manage user access, implement security policies, and conduct security audits. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Feb 17, 2025
Englewood, CO
|
Data Warehousing
|
Contract
|
$46 - $58 (hourly estimate)
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-This team is FinOps for the AWS infrastructure across the enterprise advising on architecture, cost optimization, and building out automation and tooling-Business intelligence developers must be... data experts, as they work primarily with databases and different types of software. -Involves developing and fine-tuning IT solutions. That can include anything from coding, testing, debugging, designing, or implementing newly developed tools. -Work with databases, both relational and multidimensional. -Data mine and present solutions and dashboards within QuickSight.-Create tables and develop reports and data visualizations.The pay rate for this role varies depending on level and years of experience and will be around $53/hour.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
May 28, 2025
Plano, TX
|
QA
|
Contract,Perm Possible
|
$48 - $60 (hourly estimate)
{"JobID":417545,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-96.7381818181818,"Longitude":33.0560909090909,"Distance":null},"State":"Texas","Zip":"75024","ReferenceID":"CLT-781795","PostedDate":"\/Date(1748420018000)\/","Description":"We are looking for a detail-oriented and process-driven individual to join our team as a Test Process Designer. In this role, you will be responsible for designing and documenting clear, non-technical testing procedures in plain language. You will play a key part in uncovering potential risks within our Consumer Banking Products and Services and ensuring our processes adhere to regulatory requirements. This is a collaborative role where you will partner closely with Risk/Compliance officers and business process owners to develop robust and repeatable testing methods.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Process Design Analyst (Test dev)","City":"Plano","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Risk Management experience -Understanding of project management principals -Able to take ownership and initiative to ensure quality of deliverables -1+ years experience helping design the manual test scriptoWritten in plain language on a word doc-Manaul and Automated Test experience","Skills":"- Python","Industry":"QA","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":60.0000,"SalaryLow":48.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are looking for a detail-oriented and process-driven individual to join our team as a Test Process Designer. In this role, you will be responsible for designing and documenting clear,... non-technical testing procedures in plain language. You will play a key part in uncovering potential risks within our Consumer Banking Products and Services and ensuring our processes adhere to regulatory requirements. This is a collaborative role where you will partner closely with Risk/Compliance officers and business process owners to develop robust and repeatable testing methods.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Jun 06, 2025
Miramar, FL
|
Security Engineering
|
Contract
|
$54 - $68 (hourly estimate)
{"JobID":419018,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.1433636363636,"Longitude":26.0388181818182,"Distance":null},"State":"Florida","Zip":"33027","ReferenceID":"MIA-787112","PostedDate":"\/Date(1749201361000)\/","Description":"This person will be joining the IT Compliance group and will be supporting different stakeholders involved in an enterprise wide initiative to assess, provide feedback, and remediation as it relates to IT Compliance and Controls prior to production. This person should have experience with supporting large organizations with SOX readiness, they will be responsible for communicating with business stakeholders to ensure following assessments that they are SOX compliant. They will be supporting teams with not only testing/ auditing functions but also guidance. This person should have experience auditing in an agile environment, partnering with IT risk teams to identify issues and provide remediation. This person should be proactive in communication and documentation efforts ensuring timelines are met.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr. IT Security Compliance Analyst","City":"Miramar","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-IT Audit experience - advanced accounting and audit background-SOX knowledge: Experience with SOX readiness-Experience with IT controls-Experience with system implementations","Skills":"-PowerBI -Oracle Financials -PCI experience -ServiceNow GRC experience","Industry":"Security Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
This person will be joining the IT Compliance group and will be supporting different stakeholders involved in an enterprise wide initiative to assess, provide feedback, and remediation as it relates... to IT Compliance and Controls prior to production. This person should have experience with supporting large organizations with SOX readiness, they will be responsible for communicating with business stakeholders to ensure following assessments that they are SOX compliant. They will be supporting teams with not only testing/ auditing functions but also guidance. This person should have experience auditing in an agile environment, partnering with IT risk teams to identify issues and provide remediation. This person should be proactive in communication and documentation efforts ensuring timelines are met.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
May 30, 2025
New York, NY
|
Help Desk
|
Contract
|
$14 - $17 (hourly estimate)
{"JobID":418054,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-73.9763636363636,"Longitude":40.7108181818182,"Distance":null},"State":"New York","Zip":"10007","ReferenceID":"NYC-785688","PostedDate":"\/Date(1748614569000)\/","Description":"About the role: We are seeking a highly motivated and skilled Unified Communications \u0026 Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure.Functional Responsibilities for this position include:To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems.Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly.Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance.To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times.Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly.Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company.Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback.Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections.Accurately following ITIL process and procedure guidelines for managing workload.Role Requirements include:The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following:Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction.Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience.Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies.The key competencies for this position include:Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries.Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment.Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents.Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes.Implement and configure back-end technology for conference rooms and A/V setups.Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"INTL - Technical AV Support Analyst","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline.Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols.Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines.Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron.Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.Experience supporting live production events, including managing audio, video, and camera systems.Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.","Skills":"Familiarity with remote management and monitoring tools for UCC systems.Basic understanding of video switching and routing concepts.Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft).Experience with ServiceNow is advantageous.Possess experience with Communication Hub and/or SaaS environments.General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices.Understanding of SSO (OKTA) and VPN split tunneling.","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":17.0000,"SalaryLow":13.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be... instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure.Functional Responsibilities for this position include:To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems.Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly.Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance.To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times.Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly.Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company.Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback.Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections.Accurately following ITIL process and procedure guidelines for managing workload.Role Requirements include:The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following:Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction.Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience.Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies.The key competencies for this position include:Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries.Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment.Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents.Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes.Implement and configure back-end technology for conference rooms and A/V setups.Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .