Job Search Results for helpdesk

Insight Global is looking to hire a technically inclinedHelpdeskSupport Technician in a 34-month contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will be... More answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services. In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously. There is training provided in a 6 week period to get everyone up to speed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's clients is looking for an AP Help Desk Analyst to join their CS team. As an Accounts Payable Help Desk Analyst, they will be primarily responsible for assisting the help desk... More team on problem resolution with a high level of customer service for vendors and internal customers. This includes responding to inquiries and issues to provide the first line of customer service for internal and external partners, performing root cause analysis and resolving technical problems related to the AP system and applications. The role also involves escalating complex issues to the appropriate level of support or management, providing guidance and training to partners/users on the AP system and applications, including new features and enhancements. They will also create and maintain user manuals, FAQs, and other documentation for the AP system and applications, participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations, monitor and report on the performance and availability of the AP system and applications, and collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes.This is going to be a Hybrid opportunity located at their Santa Clara, CAThe Pay Range for this Role is based on years of experience;- 5-9 years of experience - $38 to $42 per hour- 10+ years of experience - $42 to $48 per hourWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing... More support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This individual will focus on support of the client's new clinics throughout OC / LA / IE, there will be a company vehicle to use for the travel.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

-Managing a small team of Help Desk professionals-Triaging and remediating tickets-Handling ticket escalations-Generating reports and conducting analysis of Help Desk activities-Communicating with... More technical and functional teams to remediate issues-Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions-Supporting configuration management process-Drafting and delivering end user communications, briefings, and creating/maintaining a help desk knowledge base120-140KWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a helpdesk/field technician for an IT Support company in Long Beach, CA and join a team of 3+ team members. You will be responsible for tier 1 troubleshooting/basic desktop... More support/hardware support (copiers, iphones, laptops, PC). You will be troubleshooting windows, linux systems, software, and security camera connectivity, and any terminal equipment onsite. You will be completing 10-30 tickets/day through the ticketing queue. 50% will be field support & 50% will be in-office support (Direct requests, email, etc)**This role is 100% on-site - either day/night shift****DAY SHIFT: Monday-Friday 6am-3pm / 8am-5pm (flexible)****NIGHT SHIFT: Monday-Friday 5pm-2am / 4am-1pm**We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

All applicants will be required to be onsite near Perimeter Mall. remote work only be assigned with managerial approval for weekends. The first day will be near the Lenox Mall.This role is a job... More taking technical support phone calls in a call center environment.We are looking for someone with Analytics skills that has troubleshooting experience with Computers (like PCs and Laptops). The individual joining the team will need to be flexible with the shift, which means that the shift will not be assigned until after they start work and they need to be fully available during all hours of operations. The hours of operation are 7 days a week from 9 AM to 8:30 PM. They will work weekends and will likely work until 8:30 pm at night. It is a SET shift, meaning that you will work the same days each week. It will not fluctuate from week to week.The role will be taking calls regarding troubleshooting of networks, computers and POS terminals for the retail stores. They also are going to be handling issues dealing with porting/portability (portability is wireless number transfers which is switching phone numbers from one carrier to another), but they can train them on this. The ideal candidate has dealt with calls related to POS hardware/software as well as calls dealing with portability. If they can't handle the call, they can escalate it to Tier 2. This will be 100% phone support helping retailers with any IT issues they have in the store.This position pays $18/hr.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A local government customer of ours is looking for a Tier II Helpdesk Technician. This is technical work involving installing, maintaining, troubleshooting and repairing various network, computer and... More telecommunication, devices and equipment for internal end users Work involved in this position includes, but is not limited to, hardware and software setup and maintenance of user workstations, installation and configuration of network software, maintenance and use of email service, Internet, and computer installations and configurations, troubleshooting and training of users. Work also involves assisting in installation and testing various computer, telephone and other electronic equipment, troubleshooting and repairing telecommunications equipment including voice and data networks, PC's, and VoIP phones.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This local government IT department is looking to add a field service/Desktop technician to its team. We are looking for a qualified candidate that can trouble shoot hardware problems, break fix, set... More up new equipment, and re image. The company is upgrading from Windows 10 to Windows 11 company wide which will be thousands of PCs in various different locations around Fort Worth. They will also be responding to trouble tickets from the helpdesk. This position requires a candidate to drive to local locations using personal vehicle with gas reimbursed. First shift Monday-Friday.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job Summary: We are seeking a motivated and skilled Helpdesk Technician to join our team. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client... More locations, with a primary focus on the Tilton area. This role involves supporting internal employees' technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.Key Responsibilities: * Provide over-the-phone technical support to internal employees across all client locations, with a focus on Tilton, NH. * Troubleshoot and resolve issues related to Dell and mobile products. * Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system. * Deliver excellent customer service and maintain a high level of professionalism in all interactions. * Document and track issues, resolutions, and follow-up actions in the ticketing system. * Collaborate with other IT team members to ensure timely resolution of technical issues. * Stay updated on the latest technology trends and support tools.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position is for a large software client. The Senior Systems Cloud Administrator will be responsible for the overall evaluation, design and daily operation of the Corporate IT SAS (Server and... More Application Services) environment. This role serves as a "hands-on" server administrator who evaluates complex system requirements and then designs, implements and maintains the most efficient solutions. This role will develop and document technical standards, identify and evaluate new products, interface with vendors to purchase new hardware and software, and collaborate with other IT teams to provide guidance to resolve system and application issues. The Senior Systems Cloud Administrator will be directly responsible for the installation, configuration, upgrade, patching, maintenance and monitoring of the SAS environment across the entire Enterprise, while ensuring compliance to various security and encryption protocols for U.S. national security. Key deliverables for success will be: ensuring 100% availability of the environment; implementing fault and performance management; enforcing corporate network, system and application security procedures.GENERAL RESPONSIBILITES *Vulnerability management and monthly system patching and maintenance *Create, implement and document the following processes for SAS Infrastructure:operformance monitoringoproblem troubleshooting / helpdesk responseoutilization, availability and growth patterns (capacity planning)olandscape design, configuration and standardso24/7 support, escalation and SLA modelsoIMAC (installation, move, add, change) services for systems and applicationsochange management methodology and communication strategy *Create and maintain server/application diagrams and workflows *Perform/coordinate incident diagnosis, corrective action, and root cause analysis *Oversee the configuration, testing, installation, modification, and servicing of all server components and applications *Independently organize work requests based on departmental priorities and system criticality *Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of SAS Infrastructure components *Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups (Cloud Operations, Cyber Security, and Systems Administration). *Plan, lead and perform comprehensive systems analysis and design activities including development of detailed functional requirements for new server infrastructure solutions *Maintain responsibility for end-user (customer) satisfactionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less