Job Search Results for helpdesk

Our client is seeking a Helpdesk Analyst to join their team. This will be levels 1-3 support and will be 75% on phone/virtual support and 25% hands on support. The environment for support is Windows,... More Active Directory, 0365, and must be comfortable working across multiple different platforms. A basic level of networking experience is also required. You will receive tickets through Jira, as well as from phone and emails/chats. A very strong level of customer service is required as you will be supporting all layers of the business including executives and C-suites. This role can pay anywhere from 20-25 hourly depending on exp.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A utilities client in the PNW is looking for a Service Desk Associate to work hybrid in the Tacoma/Renton area Washington. This individual will act as a first point of contact supporting the company... More for information systems user problems, including traveling to different locations to help with mobile device set-up. They will also respond to routine hardware/software problems and complete tickets through Service Now. Ideally this person will be technically savvy, have great communication skills, and have a desire to learn new things.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing... More support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This individual will focus on support of the client's new clinics throughout OC / LA / IE, there will be a company vehicle to use for the travel.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Helpdesk Specialist for a client local to Vancouver, WA. As an IT helpdesk specialist, you will be a part of a team providing support over the phone, through remote... More access, and in person to internal company employees. We are looking for someone with excellent oral and written communications skills and ability to translate these to our internal knowledge baseStrong teamwork and interpersonal skills. Other responsibilities include PC troubleshooting and networking in a Microsoft Active Directory domain, providing support for email, enterprise applications, and web applications, as well as responding to and resolving submitted work orders within the IT helpdesk queue. OTHER ESSENTIAL DUTIES:Configuring, troubleshooting, and supporting desktops, laptops, printers, phones, etc.Creating and managing accounts in Active Directory.Managing Cloud services (azure, Office 365)Windows Scripting (PowerShell/VB/Python)PC imaging with Kace imaging softwareWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a helpdesk/field technician for an IT Support company in Long Beach, CA and join a team of 3+ team members. You will be responsible for tier 1 troubleshooting/basic desktop... More support/hardware support (copiers, iphones, laptops, PC). You will be troubleshooting windows, linux systems, software, and security camera connectivity, and any terminal equipment onsite. You will be completing 10-30 tickets/day through the ticketing queue. 50% will be field support & 50% will be in-office support (Direct requests, email, etc)**This role is 100% on-site - either day/night shift****DAY SHIFT: Monday-Friday 6am-3pm / 8am-5pm (flexible)****NIGHT SHIFT: Monday-Friday 5pm-2am / 4am-1pm**We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Define goals and objectives of the ESM Service Analytics & Insights team, aligned with the overarching Digital employee experience framework and execute to achieve the expected business outcomes. ... More Establish a set of key metrics and KPIs for Service performance (SLA, KPIs) and XLAs, including user behaviors measurements through different engagement channels and through different data sources: ensure both quantitative data (e.g. page views, bounce rates, etc.) and qualitative data (e.g. user feedback, surveys, etc.) are included. Business ownership of the Service performance and service experience analytics technologies (e.g. ServiceNow, etc) and ensure alignment with data collection requirements. Define and implement solutions to capture relevant data in collaboration with the IT teams, across the various data sources (e.g. ServiceNow)) and across all the employee engagement channels for services (i.e. web portal, mobile, chat, chatbot, phone, IVR, helpdesk, etc.). Analyze and interpret the collected data, using structured methods and frameworks to correlate user data and behaviors. Synthesize quantitative and qualitative data to identify patterns, trends, and areas for improvement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a member of our Service Desk team, the successful candidate will be responsible for maintaining productivity of M.C. Dean staff by performing a variety of technical tasks including, but not... More limited to the following:PC provisioning, including installation of the standard OS image, BIOS updates, drivers, and common application software using a combination of the MS Autopilot and manual procedures; verifying and updating network, user profile, and software configuration. Receiving and providing initial support for the incoming calls/support requests received through the ticketing system, helpdesk telephone line, email, or MS Teams.Provisioning user accounts, group membership, access to core collaboration tools (MS Outlook email, MS Teams, MS SharePoint, OneDrive, and related), privileges and software licenses using established procedures via Microsoft Entra ID and vendor-specific tools.Troubleshooting basic hardware, software compatibility issues, and network connectivity issues, and Microsoft 365 and related application issues; escalating complex problems to senior staff, coordinating OEM repairs.Network-attached multi-function printer configuration, including networking, security, and logging attributes; troubleshooting connectivity and printing issues.Reviewing and updating support requests (tickets) in the ITSM ticketing tool, providing regular updates, initiating escalations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Help Desk Analyst in Saint Joseph, MI. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a... More day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm. This role will be part of their Management Training Program. Giving employees the opportunity to work with different teams in order to determine which division they'd like to join. This is a great opportunity to expand one's skillset within a growing industry. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position is for a large software client. The Senior Systems Cloud Administrator will be responsible for the overall evaluation, design and daily operation of the Corporate IT SAS (Server and... More Application Services) environment. This role serves as a "hands-on" server administrator who evaluates complex system requirements and then designs, implements and maintains the most efficient solutions. This role will develop and document technical standards, identify and evaluate new products, interface with vendors to purchase new hardware and software, and collaborate with other IT teams to provide guidance to resolve system and application issues. The Senior Systems Cloud Administrator will be directly responsible for the installation, configuration, upgrade, patching, maintenance and monitoring of the SAS environment across the entire Enterprise, while ensuring compliance to various security and encryption protocols for U.S. national security. Key deliverables for success will be: ensuring 100% availability of the environment; implementing fault and performance management; enforcing corporate network, system and application security procedures.GENERAL RESPONSIBILITES *Vulnerability management and monthly system patching and maintenance *Create, implement and document the following processes for SAS Infrastructure:operformance monitoringoproblem troubleshooting / helpdesk responseoutilization, availability and growth patterns (capacity planning)olandscape design, configuration and standardso24/7 support, escalation and SLA modelsoIMAC (installation, move, add, change) services for systems and applicationsochange management methodology and communication strategy *Create and maintain server/application diagrams and workflows *Perform/coordinate incident diagnosis, corrective action, and root cause analysis *Oversee the configuration, testing, installation, modification, and servicing of all server components and applications *Independently organize work requests based on departmental priorities and system criticality *Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of SAS Infrastructure components *Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups (Cloud Operations, Cyber Security, and Systems Administration). *Plan, lead and perform comprehensive systems analysis and design activities including development of detailed functional requirements for new server infrastructure solutions *Maintain responsibility for end-user (customer) satisfactionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Installs, configures, maintains and supports network equipment.Installs, configures, manages and maintains all security equipment and services (e.g. firewalls, email spam filters, DVRs, Door Access... More Controllers, etc.).Administers and supports various telephone, voicemail and interactive voice response systems.Coordinates network configuration, installation, administration, maintenance and support services.Troubleshoots and analyzes network problems.Communicates with outside vendors about technical issues, current and upcoming projects and new software and technologies to improve operational efficiency.Provides network and security support to the County Manager and department Directors in planning and use of technology; trains staff in the proper use of technology in relation to network and security.Obtains price quotes and performs cost analysis of security system maintenance and County technology needs; assists with the maintenance of service contracts, licensing agreements, and security upgrades.Supervises team of Network and Security Specialists; assigns work orders to subordinate personnel; monitors timely completion of assignments; assists with problems that are encountered.Develops and manages project plans and serve as project leader on County Network and Security initiatives; effectively manages multiple projects and tasks.Ensures systems are in compliance with various regulations to include, but not limited to, CJIS, HIPPA, and PCI, etc.Performs proactive monitoring, maintenance and troubleshooting on all computer and network systems.Operates Helpdesk Ticketing system to track and respond to all technical issues.Prepares written documentation for technical systems, such as Standard Operating Procedures, and participates in cross-training/knowledge sharing with IT staff.Pursues continuing education for technical and professional development.Participates in rotating on-call schedule to support 24x7 operations; performs after-hours work for various upgrades, repairs, and maintenance.Plans, directs, administers and participates in program development, analysis and operations, managing network and security systems, and accountability for financials and device procurement.Recruits and assists in selection of department personnel; trains, assigns, directs and inspects the work of staff; rewards, disciplines, coaches and counsels staff; evaluates staff performance; develops staff schedules; approves and enters timesheets; recommends promotion and demotion of personnel.Facilitates training and implementation of new policies, procedures and programs; coordinates training for departmental and other county employees as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less