Job Search Results for helpdesk

Job DescriptionA large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call... More center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH. The schedule is second shift Sunday-Thursday flex start and end time between 2-3PM and 10-11:30PM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to Day:? The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants... More longevity and to grow within the organization.? Resolving about 70 tickets on a monthly basis.? Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs.? Provide user training and support, create and modify user documentation, and maintain system documentation.? Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators.Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including:We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and providing... More support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This individual will focus on support of the client's new clinics throughout OC / LA / IE, there will be a company vehicle to use for the travel.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

BASIC FUNCTION:Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision. The site has 200 laptops that... More must be refreshed by EOY.ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)? Provides Tier 1 support primarily, and as needed and assigned Tier 2 support? Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information? Receives and coordinates, as needed, all levels of technical questions from users? Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports? Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request? Installs software, hardware, and peripheral components? Creates packages for quick install of all applications? Maintains desktop hardware and peripherals inventory within the asset management system? Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision? Maintains physical security and logical security accounts for assigned systems? Monitors and resolves entry-level issues relating to systems, network, and security? Performs entry-level remedial actions to correct problems? Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products? Relocates technical equipment to and from an assigned locationSpecial assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Reporting to the Executive Director of IT Operations, the IT Director leads the technical team responsible for IT service delivery, ensuring excellent customer service and alignment with college-wide... More policies and goals. This role supports budgeting, project management, and continuous improvement efforts.Key Responsibilities?Lead and support IT operations and service delivery across the assigned area?Act as the main point of contact between campus leadership and the Office of IT (OIT)?Provide guidance on tech services outside OIT?s scope and engage support staff when needed?Maintain a strong customer service culture?Manage hardware/software assets and change control processes?Supervise and coach IT support staff?Oversee IT budgeting and spending?Lead team projects using best practices in project management?Monitor and resolve helpdesk requests within service level agreements?Collaborate with system and network administrators to meet campus needs?Escalate issues to statewide teams when necessary?Represent IT on campus boards or committees when appropriateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Admin to be responsible for delivering technical support across the clients enterprise environment. This role ensures that desktop systems and hardware... More are operating efficiently and reliably, providing end-user assistance through phone, chat, and email. You will be in charge of diagnosing and resolving complex technical issues, performing advanced troubleshooting, and coordinating with vendors and carrier support to address outages or hardware failures. The technician documents incidents in the service desk system, escalates unresolved issues to appropriate teams, and maintains a comprehensive technician knowledgebase.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Admin to be responsible for delivering technical support across the clients enterprise environment. This role ensures that desktop systems and hardware... More are operating efficiently and reliably, providing end-user assistance through phone, chat, and email. You will be in charge of diagnosing and resolving complex technical issues, performing advanced troubleshooting, and coordinating with vendors and carrier support to address outages or hardware failures. The technician documents incidents in the service desk system, escalates unresolved issues to appropriate teams, and maintains a comprehensive technician knowledgebase.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is for our large software client. The Senior Identity and Access Management (IAM) Administrator is responsible for leading secure, compliant identity solutions in alignment with... More organizational policies and CMMC requirements. Working as part of the IAM team, this role manages user lifecycle processes, enforces access governance, and integrates IAM platforms with enterprise systems. The position collaborates closely with security, compliance, and other applicable teams to ensure that access controls meet both business needs and regulatory standards.A strong emphasis is placed on advanced PowerShell scripting to automate provisioning, deprovisioning, bulk updates, and auditing across Active Directory, Azure AD, and related services. The Senior IAM Administrator develops and maintains scripts to improve efficiency, accuracy, and compliance, while also supporting IAM incident resolution and security monitoring. This role requires meticulous attention to detail, a collaborative approach within the IAM team, and the ability to ensure identity processes meet CMMC access control, audit, and reporting requirements.GENERAL RESPONSIBILITES:? SME in IAM systems such as Microsoft Entra, Okta, Active Directory? Strong coding skills with Powershell and background in automation of tasks? Create, implement and document the following processes for the IAM Environment:o performance monitoringo problem troubleshooting / helpdesk responseo utilization, availability and growth patterns (capacity planning)o landscape design, configuration and standardso 24/7 support, escalation and SLA modelso IMAC (installation, move, add, change) services for systems and applicationso change management methodology and communication strategy? Create and maintain server/application diagrams and workflows? Perform/coordinate incident diagnosis, corrective action, and root cause analysis? Oversee the configuration, testing, installation, modification, and servicing of all servercomponents and applications within the IAM landscape? Independently organize work requests based on departmental priorities and systemcriticality? Manage vendor relationships required for the evaluation, installation, modification,upgrade, repair and preventative maintenance of IAM Infrastructure components? Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups(Cloud Operations, Cyber Security, and Systems Administration).? Plan, lead and perform comprehensive systems analysis and design activities includingdevelopment of detailed functional requirements for new server infrastructure solutions? Maintain responsibility for end-user (customer) satisfaction.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is for our large Software client located in Herndon, VA. This person must be able to go onsite 3x per week. The Network Engineer will be responsible for the overall evaluation, design... More and daily operation of the Enterprise Network Infrastructure. This role serves as a "hands-on" network engineer who evaluates complex network-computing system requirements and then designs, implements and maintains the most efficient solutions. This role will develop technical standards, identify and evaluate new products, interface with vendors to purchase new hardware and software, and collaborate with other IT teams to provide guidance to resolve network issues. The Network Engineer will be directly responsible for the installation, configuration, upgrade, patching, maintenance and monitoring of the Network across the entire SAP NS2 Enterprise, while ensuring compliance to various security and encryption protocols for U.S. national security. Key deliverables for success will be: ensuring 100% availability of the network; implementing fault and performance management; enforcing corporate network, system and application security procedures.GENERAL RESPONSIBILITES- Create, implement and document the following processes for Network Infrastructure:?- performance monitoring?- problem troubleshooting / helpdesk response?utilization, availability and growth patterns (capacity planning)?- landscape design, configuration and standards?- 24/7 support, escalation and SLA models?- IMAC (installation, move, add, change) services for network components - change management methodology and communication strategy- Perform/coordinate incident diagnosis, corrective action, and root cause analysis- Oversee the configuration, testing, installation, modification, and servicing of all network communications components (switches, routers, circuits, wireless, VoIP, etc)- Independently organize work requests based on departmental priorities and system criticality- Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of Network Infrastructure components- Function as a Network Subject Matter Expert (SME) and consultant to other groups (Endpoint Management, Cyber Security, Enterprise Architecture and Systems Administration). - Plan, lead and perform comprehensive systems analysis and design activities including development of detailed functional requirements for new network infrastructure solutions- Maintain responsibility for end-user (customer) satisfactionQualifications:- Working knowledge of TCP/IP and related networking protocols - Experience with telephony, desktop operating systems and server environments desirable- Strong organizational skills and prior experience in a similar role- Advanced experience in developing, evaluating, and implementing network information security architectures, technologies, standards, and practices to secure applications and IT systems- Experience with the operation of firewalls, Intrusion Detection Systems, and 24x7 monitoring of these networks - Advanced experience with enterprise and data center security policy design and deploymentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less