Job Search Results for remote customer service

Security Engineer

Insight Global is looking for a fully remote Security Engineer for a client in Burlington, VT. The main responsibility of this person will be to design, develop and implement cloud-based solutions... More for customers. This person will work with both cloud and security services and be responsible for troubleshooting and resolving customer issues. This person will be the escalation point for ticket support for Security Analysts. Responsibilities:? Monitor and manage cloud resources, identify underutilized or overprovisioned resources, and implement cost-saving strategies like scaling and automation? Develop automation scripts and leverage tools like Azure Resource Manager (ARM) templates to automate repetitive tasks, streamline deployments, and improve efficiency? Implement and manage security controls like Azure Security Center, Defender for Cloud, and other Azure security services to protect against cyber threats, vulnerabilities, and data breaches? Microsoft Sentinel experience- implementing, managing, monitoring? Identity and Access Management (IAM): Configure Azure Active Directory (AD) and other IAM tools to control access to cloud resources, ensuring only authorized users have access based on the principle of least privilege? Data Security: Implement data encryption, access controls, and other measures to protect sensitive data in the cloud, adhering to compliance regulations like GDPR and HIPAA? Incident Response: Develop and implement incident response plans to address security breaches promptly and effectively, minimizing damage and downtime? Diagnose and resolve technical issues related to Azure services, applications, and infrastructure deployed in the cloud? Provide technical support to internal and external users, answering questions, guiding them through troubleshooting steps, and escalating complex issues as neededCompensation:$45/hr to $50/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite locationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Construction Manager

A client of Insight Global in the retail & technology sector is seeking Construction Project Managers to support the programming and coordination of sustainable building designs for customer... More fulfillment and logistics building programs. As a Construction Manager (CM), you will work with a broad set of stakeholders including Real Estate, Operations, Design, Launch, Startup, Delivery Experience, Legal and Retail to take the fulfillment center design from concept through the hand off to Operations. This position requires a firm understanding of engineering, planning, program management, contract administration and operations. Responsibilities include but are not limited to: ?Lead the Request for Proposals (RFP) process and vetting qualified contractor proposals, assemble bid submissions and foster the selection of the design build contractors?Coordinate with the designers, building teams, cost estimators to establish proper project budget, scope and schedule.?Assist in obtaining the information and decisions needed from Amazon which are required to complete the construction drawings.?Manage approvals and permissions needed from the building Landlords?Act as a facilitator of information required for by internal functional teams (IT, Safety, Loss Prevention, Food Safety, Operations)?Perform duties as the primary representative on permitting required with authorities having jurisdiction?The Construction Manager will monitor and assist with all utility integrations such as phone service, electrical power, water, sewer?Schedule: The Construction Manager will be the principle schedule auditor, monitor site production, determine target milestones, track and communicate progress?Develop capital appropriation requests and manage fiduciary responsibility for approved budgets?Perform site visits on a periodic basis to confirm schedule progress, attend contractor meetings and act as the single point of contact for the general contractor partners?Review the contractor?s buyout, subcontracting, material purchase schedule and long lead orders.?Coordinate with the launch/startup teams regarding schedule and phased area turnover to insure coordination with all stakeholder functions?Audit the contractors punch list completion progress ?The Construction Manager will direct the contractor through the document turnover and close out process?Coordinate with property management to transition the building facilities to their care?Lead continuous improvement and lessons learned efforts to improve standards, reduce costs and expedite timelines for construction programsThis role is mostly remote but may require roughly 50% travel across the US to various sites. Travel time will be paid for and expenses are reimbursed but must be purchased on a personal credit card. A recommended credit limit of 5k to appropriately support travel is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Center Infrastructure Architect

Insight Global is seeking a driven, hardworking Data Center Infrastructure Architect to join an AI cloud and infrastructure start-up dispersed across the US. This role can be remote in NYC, SF,... More Seattle, or Austin. This is a full-time, permanent role with competitive salary and equity package, in addition to bonus and benefits.The DC Infrastructure Architect (Optical) is responsible for translating logical network topologies into a scalable, resilient, and cost-optimized optical and structured cabling design for hyper-scale data centers. This role owns the end-to-end physical implementation of the data center network (DCN), including fiber plant architecture, transceiver planning, and integration with structured cabling ecosystems.Day-to-day responsibilities:Logical / Physical Mapping- Break down DCN logical port maps (TOR, spine, super-spine, DCI) into physical cross-connect and patching schedules.- Automate port-to-fiber mapping at scale (100K+ ports per site).Fiber Plant Design- Define cassette types (MTP/MPO Base-8/12/16), trunk counts, and structured cabling hierarchy.- Plan cassette placement within racks, rows, and meet-me-rooms.- Model fiber utilization and overbuild for 2?3 hardware generations.Optics / Transceiver Planning- Select optics (400G/800G DR4, FR4, LR4, SR8, coherent DCI) based on reach and loss budget.- Validate interoperability across vendors and generations.- Maintain loss budget and margin models for every link type.Structured Cabling & Physical Implementation- Define patching architectures (direct MPO vs. breakout vs. mid-span).- Ensure pathways (ladder racks, underfloor, ODFs) scale with fiber density.- Establish standards for labeling, documentation, and change management.Scalability & Lifecycle Management- Build modular designs for pod/rack growth.- Anticipate transition to higher-speed optics (e.g., 400G ? 800G ? 1.6T).- Integrate with DCIM (NetBox, custom tools) to track strands, ports, and patching.About this company's working style:Our team is highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Controls Engineer

Insight Global is looking for a Controls Engineer to join the supply chain organization of a large retail customer. Primary responsibilities are to assist Engineering and Maintenance in design,... More development, optimization and maintenance of automated material handling equipment and warehouse control systems in all the Distribution Centers. The Controls Engineer will design overview control systems for industrial material handling solutions. This includes development of specifications, device layout drawings, control schematics, PLC logic, SCADA systems and implementing solutions which deliver exceptional value. Controls Engineer will also work closely with project teams to design systems which meet or exceed the project requirements.ESSENTIAL FUNCTIONS % OF TIME?Controls Function: Supporting Projects60?Perform on-site commissioning, to implement and validate Control Systems design with Integrator.?Review vendor?s Control Systems specifications and scope documentation. ?Create Controls sequence of operation document, to ensure that the design meets our expectation.?Design/overview system layouts, schematics and control devices?Maintain a Control Systems progress schedule that relates to project milestones foreach project.?Prepare/overview schematics and specifications for control panel fabrication.?Controls Function: Optimize and Support Distribution Center Control Systems 30?Provide/overview documentation and support for field wiring. ?Optimize/troubleshoot and write (PLC) Programmable Logic Controller programs. ?Configure HMIs and RTUs.?Configure and troubleshoot SCADA systems.?Perform Control Systems modeling and simulation.?Work closely with Warehouse Control Systems team to investigate/integrate Controls solutions.?Provide guidance/direction in assistance with Lead Engineer to train and guide 10Controls Technicians for all sites.?Provide Control Systems technical support and training to local users.?Work closely with DC Operations and Distribution Engineers, for achieving Controls reporting and dashboard.?Design and implement Control Systems changes and improvements. ?Controls Function: Perform other Control Systems related tasks/duties as assigned. ?May require travel. This position will be 100% remote (working EST) but will require travel around 1x a month. Pay rate will be defined by hiring manager throughout the interview process based on years of experience but will be in the range of 50-65/hr. to align with salary upon conversion.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Digital Services Project Manager

Insight Global is sourcing for a Digital Services Project Manager sitting fully remote, working EST hours for a leading North American wholesale distributor of grocery products. This Project Manager... More will lead and deliver digital service initiatives focused on enterprise EDI modernization, backend application-to-system integrations, and internal digital architecture enhancements. This role oversees project intake, planning, execution, and delivery for technical initiatives across EDI (map buildouts, upgrades, architectural enhancements), digital integration efforts between applications and backend sources, and other digital transformation work. The Project Manager will also manage and track budgets for the Digital Services organization, requiring strong financial acumen and comfort with budget planning, forecasting, and reporting. The ideal candidate brings strong technical project management experience, exceptional communication abilities, and a proven track record driving cross-functional technology initiatives to completion. Day-to-Day Responsibilities Manage multiple digital service and integration projects throughout the full project lifecycle.Lead EDI-related initiatives, including architecture updates, upgrades, and map buildouts.Oversee backend digital integration projects that enable application connectivity to internal systems and data sources (architecture, new connections, modernization work).Conduct project planning, build work plans, assign responsibilities, and manage resource needs.Track, report, and maintain project budgets, financial forecasts, and spend alignment.Collaborate closely with engineering, architecture, development, and vendor teams on project execution.Identify risks, manage issues, remove roadblocks, and ensure timely delivery.Prepare and deliver project status reports to leadership and stakeholders.Ensure all project documentation, artifacts, and deliverables are accurate, complete, and properly stored.Support quality assurance activities, testing readiness, and deployment coordination.Occasionally work outside normal business hours to support critical project milestones. Key Responsibilities Manage and deliver digital service projects across EDI, integrations, and backend technology platforms.Ensure alignment of project scope, timeline, and budget with organizational goals.Lead cross-functional and vendor collaboration to deliver scalable digital solutions.Act as primary intake for new project requests within the Digital Services function.Maintain financial oversight of departmental budgets, including budget tracking, reporting, and variance analysis.Ensure solutions follow enterprise standards, security requirements, and best practices.Coach or guide junior PMs or project contributors when needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Retail Technology Account Manager

Job Overview:Plan, execute and administer the Region Retail Technology activities involving the marketing, installation, and training of retail store improvement systems and the implementation and... More support of essential UNFI strategic technology systems, while achieving budgeted Retail Systems sales and profits for assigned retail customers. Provide a focal point for the implementation of Retail Technology marketing plans in coordination with other regional organizations, Corporate UNFI, and outside resources, for assigned UNFI affiliated retail customers across the Region.Search Jobs by KeywordSearchSearch Jobs By CategorySearch Jobs By LocationZip Code25 MilesSubmit Zip Code and Radius SearchSearch Jobs By Job TypeSearch By BrandView Remote & Hybrid JobsView All JobsAssociate LoginRetail Technology Consultant - South/Central FLJob DetailsApply Refer a Friend Save Job BackShare This Page Share on Facebook Share on Twitter Share on LinkedIn Share via EmailJob Ref:175321 Location:North Miami, FL Location Flexibility:Onsite Category:IT Job Type:Full-time Job Status:Non-exempt Pay BasisYearly Pay Range$56,400 - $107,500 Annually ($27.12 - 51.68 Hourly) BrandUNFIJob Overview:Plan, execute and administer the Region Retail Technology activities involving the marketing, installation, and training of retail store improvement systems and the implementation and support of essential UNFI strategic technology systems, while achieving budgeted Retail Systems sales and profits for assigned retail customers. Provide a focal point for the implementation of Retail Technology marketing plans in coordination with other regional organizations, Corporate UNFI, and outside resources, for assigned UNFI affiliated retail customers across the Region.Job Responsibilities:Core ResponsibilitiesManage Retail Technology retailer relationships to include establishing individual retailer technology implementation plans with assigned UNFI affiliated retailers, in conjunction with Regional R/T Director and Manager, Regional Marketing, Category Management and Development departments. Interact with Regional R/T Director to develop territory specific R/T marketing plan to attain UNFI Corporate R/T and Regional goals that improve Wholesale food profit performance, increase retailer participation, and improve retailer profitability Interact with the Retail Business Consultant in assessing and diagnosing retailer operational issues. Identify where R/T products may provide benefit to solve operational issues. Recommend solutions and work with store management to implement solutions Diagnose retailer operational issues that are specific to R/T products. Develop and recommend solutions to these operational issues. Coordinate corrective action with store management, Regional R/T and Corporate R/T to implement solutions and/or resolve issues. Inform Regional R/T Director and/or Corporate R/T Product Manager on the status of these issuesExecute marketing plans for assigned accounts through individual retailer presentations, consultations, group presentations, proposal preparation, order processing, site evaluation, project scheduling and coordination, retailer equipment installation and training. Adhere to Region/Corporate policies for Retailer equipment purchasing and Region capital purchasesProvide on-site customer support when required for R/S product offerings. Interact with the Regional R/T Manager to initiate the hardware/software maintenance for all R/T products installed at retail throughout assigned retail territory. Monitor service provider performance, remain informed of developments, and take corrective/appropriate actionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Airtable Specialist

We are seeking an Airtable Consultant to lead a critical initiative: transforming how Paid Media campaigns are managed. These campaigns represent multi-million-dollar investments across digital,... More social, TV, radio/podcasts, and out-of-home channels, and currently rely on fragmented Google Docs and manual processes. Your mission will be to design and implement a unified Airtable ecosystem that streamlines workflows for campaign planning, asset tracking, creative approvals, tagging, versioning, delivery, and reporting?eliminating inefficiencies and reducing risk of errors. This role is pivotal to enabling automation, improving collaboration, and unlocking Airtable AI for advanced solutioning. If you thrive in ambiguity, have deep Airtable expertise, and can deliver scalable solutions for high-stakes marketing operations, we want to hear from you! ResponsibilitiesPartner with Paid Media, Marketing Solutions, and cross-functional teams to define and elevate workflow strategy within AirtableCapture current-state processes and design future-state workflows for campaign managementBuild and implement Airtable solutions leveraging AI, automation, custom scripting, and integrationsConsolidate fragmented campaign data into a single Airtable ecosystem for all brandsDefine and communicate the value story for all enhancements and projectsManage demos, user acceptance testing, and stakeholder communicationsProvide training and enablement for teams to maximize Airtable adoption and efficiencyLead cross-functional teams to deliver complex projects iteratively in a dynamic, agile environmentOffer occasional off-hours support for critical deployments or urgent issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less